# Compare IT Glue vs Bitwarden 2026 | Capterra > Unsure of what to choose? Check Capterra to compare Bitwarden and IT Glue based on pricing, features, product details, and verified reviews. Source: https://www.capterra.com/compare/170401-210695/ITGlue-vs-Bitwarden --- # Bitwarden vs IT Glue Features and Cost Comparison Last updated March 13th, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team.[Learn more](https://www.capterra.com/our-story/) Your comparison: BitwardenIT Glue2/4 selected [Bitwarden](https://www.capterra.com/p/210695/Bitwarden/)[4.7 (214)](https://www.capterra.com/p/210695/Bitwarden/reviews/) [IT Glue](https://www.capterra.com/p/170401/ITGlue/)[4.6 (331)](https://www.capterra.com/p/170401/ITGlue/reviews/) [## Bitwarden](https://www.capterra.com/p/210695/Bitwarden/)[4.7 (214)](https://www.capterra.com/p/210695/Bitwarden/reviews/) Starting Price $4.00/month Value-for-Money 4.8 Functionality 4.6 Ease of Use 4.6 Customer Service 4.7 Reviews Sentiment Based on [214 reviews](#user-reviews) Positive 210 Neutral 3 Negative 1 [## IT Glue](https://www.capterra.com/p/170401/ITGlue/)[4.6 (331)](https://www.capterra.com/p/170401/ITGlue/reviews/) Starting Price $29.00/month Value-for-Money 4.4 Functionality 4.5 Ease of Use 4.6 Customer Service 4.4 Reviews Sentiment Based on [331 reviews](#user-reviews) Positive 321 Neutral 9 Negative 1 ## Send this comparison chart to my inbox ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. ## Summary * * * Features in Password Management Software Best performer 37 / 50 Only Bitwarden - Administrative Reporting - Authentication - Autosave & Autofill 23 / 50 Only IT Glue - Alerts/Notifications - Customizable Branding - Real-Time Notifications User satisfaction User satisfaction 4.7 User reviews[214](https://www.capterra.com/p/210695/Bitwarden/reviews/) Ease of use 4.6 Functionality 4.6 Value for money 4.8 Customer support 4.7 User satisfaction 4.6 User reviews[331](https://www.capterra.com/p/170401/ITGlue/reviews/) Ease of use 4.6 Functionality 4.5 Value for money 4.4 Customer support 4.4 Price starts from Price starts from $4Per User, Per Month - Free version - Free trial Price starts from $29Per User, Per Month - Free version - Free trial Best for Best for Available in over 50 languages, Bitwarden secures a global and diverse user base that includes individuals, families, and businesses of all sizes across key industries. Best for IT Glue is designed to help IT professionals document SOPs, passwords, assets, vendors, and users. Whether you're running an IT team or an MSP, IT Glue centralizes and standardizes your documentation. ## User reviews Pros & cons VR Verified Reviewer IT Team Lead > "Overall it gets the core functions right; it's secure and reliable and proves to be excellent value for money - the free tier really..." [See full review](https://www.capterra.com/p/210695/Bitwarden/#Capterra___7131397) VR Verified Reviewer IT Team Lead > "The interface does feel slightly dated though, and in this day and age where all apps are boasting crisp, polished GUIs, this is only..." [See full review](https://www.capterra.com/p/210695/Bitwarden/#Capterra___7131397) KI Khalid I. Technical Alignment Engineer > "Another standout feature is the ability to securely share files up to 100 MB, providing a safe and convenient way to exchange..." [See full review](https://www.capterra.com/p/210695/Bitwarden/#Capterra___7036257) SRA Serafin Revilla A. Senior Adviser > "With self-hosting and our policy of no internet connection for our servers, to update and patch routine is complex and very time..." [See full review](https://www.capterra.com/p/210695/Bitwarden/#Capterra___6881902) VR Verified Reviewer IT Team Lead > "A great addition is the support for local hosting for any that worry about the reliability of online platforms, or simply want to have..." [See full review](https://www.capterra.com/p/210695/Bitwarden/#Capterra___7131397) AV Anders V. IT-Manager > "Sometimes the autofill function don't work on my android device. But then you can just go into the app and use the copy function." [See full review](https://www.capterra.com/p/210695/Bitwarden/#Capterra___7025575) DB Dwight B. Network Security Analyst > "Bitwarden stands out with its seamless cross-platform sync, letting you securely access and manage passwords anywhere, on any device." [See full review](https://www.capterra.com/p/210695/Bitwarden/#Capterra___7021753) GE Gage E. Information Security Analyst > "This has become a prevalent issue with our org and the way we make users, so I wish there was a self-sufficient way to remove said..." [See full review](https://www.capterra.com/p/210695/Bitwarden/#Capterra___7003994) RH Raphael H. IT-Systemadministrator > "Bitwarden’s intuitive interface and simplicity significantly improve daily operations, making password management easy and efficient..." [See full review](https://www.capterra.com/p/210695/Bitwarden/#Capterra___7029802) VR Verified Reviewer Product Manager > "There has been hiccups with using the extension and the search was not working and I had to reinstall the extension once, but other..." [See full review](https://www.capterra.com/p/210695/Bitwarden/#Capterra___6876473) NH Nathan H. IT Director > "Passkey support, ToTP code support(!), custom fields are easy to add, integration with Simple Login for creating throwaway usernames..." [See full review](https://www.capterra.com/p/210695/Bitwarden/#Capterra___7036589) VR Verified Reviewer Product Manager > "I do not like the limited search functionality for looking at passwords or secure notes." [See full review](https://www.capterra.com/p/210695/Bitwarden/#Capterra___6876473) GE Gage E. Information Security Analyst > "The SCIM provisioning functionality is very nice to have when provisioning an entire org, and the guides/documentation to use as..." [See full review](https://www.capterra.com/p/210695/Bitwarden/#Capterra___7003994) LC Lexie C. Centralized Services Technician > "I don't have anything that is particularly bad about Bitwarden, the only downside is the blacklisting of email addresses if they..." [See full review](https://www.capterra.com/p/210695/Bitwarden/#Capterra___7033583) MD Matthew D. Systems Engineer > "It's nice to have my passwords stored and department passwords stored for login and identity verification. " [See full review](https://www.capterra.com/p/210695/Bitwarden/#Capterra___7000083) JJ Jordan J. Managing Member > "The autofill function doesn't consistently work on many web pages which can be frustrating but easily overcome." [See full review](https://www.capterra.com/p/210695/Bitwarden/#Capterra___6689746) SV Stephan V. Head of SecOps, XDR MSSP > "As previously mentioned I love using this product, as it keeps my login details safe and secure. And makes them accessible from any..." [See full review](https://www.capterra.com/p/210695/Bitwarden/#Capterra___6685175) MM Madison M. Speech Language Pathology Assistant > "There is nothing that I dislike about Bitwarden, besides how quickly you are logged out of the application if you change tabs." [See full review](https://www.capterra.com/p/210695/Bitwarden/#Capterra___6802493) AD Anthony D. IT Technician > "Tools such as the secure send function and password generator helps us to follow our cyber security standards." [See full review](https://www.capterra.com/p/210695/Bitwarden/#Capterra___6678040) AJ Alexis J. associate manager > "We have to use sometime too many click to perform a simple action." [See full review](https://www.capterra.com/p/210695/Bitwarden/#Capterra___7025772) RH Raphael H. IT-Systemadministrator > "It’s a very reliable and secure password management solution that gives me full confidence in how my data is protected." [See full review](https://www.capterra.com/p/210695/Bitwarden/#Capterra___7029802) MG Margaret G. Sr Scientific Specialist GIS > "It was difficult getting started, and I never could find a satisfactory answer on why there are both a web app and a browser extension." [See full review](https://www.capterra.com/p/210695/Bitwarden/#Capterra___6299179) VR Verified Reviewer Data Migration Analyst > "It beats every competition in terms of features offered on free version." [See full review](https://www.capterra.com/p/210695/Bitwarden/#Capterra___7096068) KZ Krysti Z. President > "I understand why it is difficult, having to keep it secure. But when something gets forgotten it is really difficult." [See full review](https://www.capterra.com/p/210695/Bitwarden/#Capterra___7015073) DB David B. Photo editor and website admin > "It is a very capable and efficient password manager with extra features for those wishing to use the premium version." [See full review](https://www.capterra.com/p/210695/Bitwarden/#Capterra___6819800) LC Lexie C. Centralized Services Technician > "We occasionally have some folks that don't set up users correctly, so that's on us." [See full review](https://www.capterra.com/p/210695/Bitwarden/#Capterra___7033583) CS Casey S. Director of Integration > "I also like that our company subscription allows users to setup Bitwarden Families." [See full review](https://www.capterra.com/p/210695/Bitwarden/#Capterra___7022083) TH Tulio H. socio > "I couldn't unlock the password with my fingerprint or face ID." [See full review](https://www.capterra.com/p/210695/Bitwarden/#Capterra___6432790) GE Gage E. Information Security Analyst > "The user UI is very intuitive, other than the specific actions of adding new fields." [See full review](https://www.capterra.com/p/210695/Bitwarden/#Capterra___7003994) JP Josiah P. Editor > "I have had times when trying to create a new entry using the browser plugin, that I accidentally clicked off, closing the popup and..." [See full review](https://www.capterra.com/p/210695/Bitwarden/#Capterra___6149464) DC Devin C. IT Support Tech > "The fact that whatever platform my customers use Bitwarden on it is very user friendly and easy to sync whether its the app or the..." [See full review](https://www.capterra.com/p/210695/Bitwarden/#Capterra___7002810) VR Verified Reviewer Backend Engineer > "One bug that I still find in Bitwarden is when we use the auto filling feature in browser such as Google Chrome." [See full review](https://www.capterra.com/p/210695/Bitwarden/#Capterra___6015426) VR Verified Reviewer IT Team Lead > "Bitwarden is a strong competitor for password management solutions." [See full review](https://www.capterra.com/p/210695/Bitwarden/#Capterra___7131397) MG Margaret G. Sr Scientific Specialist GIS > "Also disappointed because I had invested a fair amount of time comparing different password managers and thought this one would work. " [See full review](https://www.capterra.com/p/210695/Bitwarden/#Capterra___6299179) DC Devin C. IT Support Tech > "It is a very user friendly platform and if you do have an issue you can reach out to the helpdesk and they will respond in a time..." [See full review](https://www.capterra.com/p/210695/Bitwarden/#Capterra___7002810) MJ Martynas J. Senior procurement manager > "There are some drawbacks. When i log in in the new device, i always have to chose region." [See full review](https://www.capterra.com/p/210695/Bitwarden/#Capterra___5005051) MZ Magdalyna Z. Accounting Clerk > "I requested a W9 form from Bitwarden and received it immediately—super fast and efficient service!" [See full review](https://www.capterra.com/p/210695/Bitwarden/#Capterra___7019804) BB Britney B. Canvass Director > "Also, when I am trying to add an account I need to copy & paste the password if I change tabs all of what I was doing would be erased..." [See full review](https://www.capterra.com/p/210695/Bitwarden/#Capterra___3650606) SM Stefania M. CEO and founder > "The free plan allow you to store your passwords, create folders to keep them organised and also it supports autofill so you don’t even..." [See full review](https://www.capterra.com/p/210695/Bitwarden/#Capterra___6162221) VR Verified Reviewer Software Enginer > "It always asks me if I want to save my password whenever I input passwords on websites that I dont have saved." [See full review](https://www.capterra.com/p/210695/Bitwarden/#Capterra___3540071) KZ Krysti Z. President > "I like that it provides information on whether passwords are secure." [See full review](https://www.capterra.com/p/210695/Bitwarden/#Capterra___7015073) VR Verified Reviewer Software Development Manager > "Mobile app integration sometimes difficult to use, could have better integration with 3rd-party MFA tools" [See full review](https://www.capterra.com/p/210695/Bitwarden/#Capterra___3885292) IS Ivan S. IT Manager > "Saving data to password restricted access is very useful." [See full review](https://www.capterra.com/p/210695/Bitwarden/#Capterra___7037168) MUF Muhammad Umer F. Engineer > "Auto fill feature in mobile has some issues" [See full review](https://www.capterra.com/p/210695/Bitwarden/#Capterra___3753545) Martin K M. Medical Laboratory Technologist > "My top favourite features are autofill, 2FA, and that it can automatically match URLs based of several methods such as host/domains." [See full review](https://www.capterra.com/p/210695/Bitwarden/#Capterra___4999735) PP Piotr P. QA Automation Engineer > "The only problems I found are the autosave function, which could be improved." [See full review](https://www.capterra.com/p/210695/Bitwarden/#Capterra___4022072) DB Dwight B. Network Security Analyst > "It’s affordable, easy to use, and offers complete control over your data, making it the top choice for individuals and businesses..." [See full review](https://www.capterra.com/p/210695/Bitwarden/#Capterra___7021753) VR Verified Reviewer Professor > "Also, switching from a different PW manager has proved a headache, since I had to use a plain csv format and most of my details went..." [See full review](https://www.capterra.com/p/210695/Bitwarden/#Capterra___3164702) MZ Magdalyna Z. Accounting Clerk > "I got their W9 form instantly thanks to their fast customer service." [See full review](https://www.capterra.com/p/210695/Bitwarden/#Capterra___7019804) VR Verified Reviewer Teacher > "It is a bit clunky and not as user-friendly as I would like." [See full review](https://www.capterra.com/p/210695/Bitwarden/#Capterra___3778448) MD Matthew D. Systems Engineer > "With so many service accounts it's nice to have a great user management tool to organize them." [See full review](https://www.capterra.com/p/210695/Bitwarden/#Capterra___7000083) JR Jeffrey R. VoIP Operations Manager > "I cannot think of a single con with this software package other than we have to depend upon the parent company to live up to its..." [See full review](https://www.capterra.com/p/210695/Bitwarden/#Capterra___3510777) AD Alessia D. PPC Specialist > "Even if you can create as many folders as you like (which is useful for managing different projects), the search box will help you..." [See full review](https://www.capterra.com/p/210695/Bitwarden/#Capterra___6040741) BC Benjamin C. Software Engineer > "Seems like many websites don't follow conventions or standards and Bitwarden does not have as comprehensive of exceptions as some..." [See full review](https://www.capterra.com/p/210695/Bitwarden/#Capterra___2959769) JF Johannes F. Visioneer of the More Beautiful World our Hearts Know is Possible > "It's nice to have a place with all your passwords (& potentially other secure notes) that you can access from anywhere and that still..." [See full review](https://www.capterra.com/p/210695/Bitwarden/#Capterra___6562405) Hansen Clyde L. Software engineer > "I have faced issues on my phone while auto-filling the username and passwords while using bitwarden." [See full review](https://www.capterra.com/p/210695/Bitwarden/#Capterra___3421134) BA Bodi A. Lead Infrastructure Engineer > "Pretty good Password Manager which does it job as expected and the customer support team respond very quickly" [See full review](https://www.capterra.com/p/210695/Bitwarden/#Capterra___7023318) HG Horacio G. Senior Integration Specialist > "Using biometrics to log in on Mac is buggy sometimes." [See full review](https://www.capterra.com/p/210695/Bitwarden/#Capterra___3407808) Jeb B. Project Manager > "It is a very good option but not the most robust and deep/wide with a variety of well baked features." [See full review](https://www.capterra.com/p/210695/Bitwarden/#Capterra___6881703) VR Verified Reviewer Senior Process Executive > "Auto login and importing passwords are not much convenient." [See full review](https://www.capterra.com/p/210695/Bitwarden/#Capterra___3038794) VM Veona M. Senior Quality Assurance Analyst > "Bitwarden is a long term solution for password Synchronization and management as well as an excellent tool to improve overall cloud..." [See full review](https://www.capterra.com/p/210695/Bitwarden/#Capterra___6079052) VR Verified Reviewer Personalization Consultant > "I was about to complain about a weird interface detail of how when you are logging into Bitwarden, the unlock button is faded, and..." [See full review](https://www.capterra.com/p/210695/Bitwarden/#Capterra___2818792) GE Gage E. Information Security Analyst > "The encryption of passwords is also a very nice thing to have in the sense of security." [See full review](https://www.capterra.com/p/210695/Bitwarden/#Capterra___7003994) EP Eli P. Centralized Services Manager > "There is a very rare problem and doesn't happen nearly enough to impact my opinion on the product." [See full review](https://www.capterra.com/p/210695/Bitwarden/#Capterra___2898442) NH Nathan H. IT Director > "The sales process was easy, setup was easy and didn't require interaction with support. When I have needed to reach out to support,..." [See full review](https://www.capterra.com/p/210695/Bitwarden/#Capterra___7036589) Fábio S. Sr. Software Security Analyst > "This is due to Android limitations but directly impacts on the user experience." [See full review](https://www.capterra.com/p/210695/Bitwarden/#Capterra___3500891) JD Jeremy D. Support Team Leader > "The login is simple and secure and organizing all of my entries is simple and convenient to search." [See full review](https://www.capterra.com/p/210695/Bitwarden/#Capterra___6697514) OA Omar A. Digital Consultant > "Safari extension is slow and clunky compared to other platforms." [See full review](https://www.capterra.com/p/210695/Bitwarden/#Capterra___2980524) RH Raphael H. IT-Systemadministrator > "Additionally, the password management system itself is excellent, especially for businesses." [See full review](https://www.capterra.com/p/210695/Bitwarden/#Capterra___7029802) AP Aaron P. Owner > "The user interface is functional, but clunky." [See full review](https://www.capterra.com/p/210695/Bitwarden/#Capterra___3160139) AV Anders V. IT-Manager > "The support is exellent and quick the few times i had the need for support." [See full review](https://www.capterra.com/p/210695/Bitwarden/#Capterra___7025575) VR Verified Reviewer Software Engineer > "Using regularly for storing confidential data and utterly satisified." [See full review](https://www.capterra.com/p/210695/Bitwarden/#Capterra___2796853) AV Anders V. IT-Manager > "Easy to use, and you can use it on multiple clients and devices." [See full review](https://www.capterra.com/p/210695/Bitwarden/#Capterra___7025575) Chamuditha J. Founder > "If you lose your master password, You will lose everything." [See full review](https://www.capterra.com/p/210695/Bitwarden/#Capterra___2835846) AP Anastasios P. Data Science Manager > "All the features and functionality of a password manager in a single app" [See full review](https://www.capterra.com/p/210695/Bitwarden/#Capterra___6472051) VR Verified Reviewer Cloud Engineer > "The way attachments are handled needs a rethink." [See full review](https://www.capterra.com/p/210695/Bitwarden/#Capterra___2707702) DC Devin C. IT Support Tech > "Very easy to save passwords for any website." [See full review](https://www.capterra.com/p/210695/Bitwarden/#Capterra___7002810) PT Paul T. CTO > "Companies or organisations may not get everything they need." [See full review](https://www.capterra.com/p/210695/Bitwarden/#Capterra___2502473) MM Madison M. Speech Language Pathology Assistant > "I think Bitwarden is great, it was exactly what I was looking for when finding an application to manage all of my passwords." [See full review](https://www.capterra.com/p/210695/Bitwarden/#Capterra___6802493) SL Susan L. Disable > "So what you did was useless." [See full review](https://www.capterra.com/p/210695/Bitwarden/#Capterra___2811116) [View Reviews](https://www.capterra.com/p/210695/Bitwarden/reviews/) DR Denuka R. Operations Manager > "The password injection integration with Datto RMM is especially powerful, allowing technicians to securely access systems without exposing..." [See full review](https://www.capterra.com/p/170401/ITGlue/#Capterra___7059497) LP Lowell P. President > "It lacks document tagging, and the rich text controls seem to have two different/conflicting settings for headings with regard to how they show..." [See full review](https://www.capterra.com/p/170401/ITGlue/#Capterra___6687230) DR Denuka R. Operations Manager > "I also value the ability to securely store 2FA details, which keeps everything in one place while maintaining strong security for the team." [See full review](https://www.capterra.com/p/170401/ITGlue/#Capterra___7059497) OT OIivier T. CTO > "The support sometimes is slow and feature request takes time to implement. Although there are a lot of integration already baked in, some are..." [See full review](https://www.capterra.com/p/170401/ITGlue/#Capterra___6821465) RG Randy G. AVP - Systems Administrator > "IT Glues core features work very well. When using just the website, the ability to easily add documentation (you can import directly from word or..." [See full review](https://www.capterra.com/p/170401/ITGlue/#Capterra___6813613) VR Verified Reviewer COO > "I don't like the way it creates a default location completing certain actions, even when an address already exists." [See full review](https://www.capterra.com/p/170401/ITGlue/#Capterra___7010203) LH Lewis H. infrastructure Engineer > "IT glue password management enables me and the team to manage, control and ensure fast customer support with ease of use by having all of the..." [See full review](https://www.capterra.com/p/170401/ITGlue/#Capterra___7009497) CA Craig A. National Manager, Managed Service Delivery > "It can get a little complicated to configure some things, and the integrations with non-Kaseya products are a bit hit and miss." [See full review](https://www.capterra.com/p/170401/ITGlue/#Capterra___7010216) TP Tejas P. IT Manager > "Great tool for Password management, Document management, asset management, site summary for the customers, contacts etc." [See full review](https://www.capterra.com/p/170401/ITGlue/#Capterra___6821965) RG Randy G. AVP - Systems Administrator > "The UI can sometimes be a bit cumbersome to use - requiring multiple clicks to get where you need to go." [See full review](https://www.capterra.com/p/170401/ITGlue/#Capterra___6813613) TS Terry S. Network Engineer > "We have lots of clients and helping them track their passwords and keep 2FA tokens, and the granular permissions for all the items is wonderful." [See full review](https://www.capterra.com/p/170401/ITGlue/#Capterra___6821523) DM Dave M. Technician > "The integration between AutiTask and Datto RMM can be a bit off. " [See full review](https://www.capterra.com/p/170401/ITGlue/#Capterra___6827100) MS Mike S. IT Manager > "The ability to sync with our PSA as well as other software in our technology stack has saved time by reducing data entry as well as reduced user..." [See full review](https://www.capterra.com/p/170401/ITGlue/#Capterra___6687112) SC Stefan C. Culsoltant > "It’s not so much a specific thing, more that it can be difficult for the slightly older ones in the IT field to figure out that they are not..." [See full review](https://www.capterra.com/p/170401/ITGlue/#Capterra___6505290) AH Alex H. Pre Sales > "We switched to IT Glue as a new repository for our configuration, licensing and password recording due to its security and ability to link..." [See full review](https://www.capterra.com/p/170401/ITGlue/#Capterra___6477705) HK Harrison K. Help Desk Manager > "The overall UI design leaves something to be desired." [See full review](https://www.capterra.com/p/170401/ITGlue/#Capterra___7050427) JR Jaycob R. Application Project Manager > "IT Glue keeps getting better each year and their client support team is extensive and caring. if you need any support, their engineering support..." [See full review](https://www.capterra.com/p/170401/ITGlue/#Capterra___7009520) RR Richard R. Technical Support > "Can be overwhelming at times especially when you're trying to locate something quickly but are currently helping another client" [See full review](https://www.capterra.com/p/170401/ITGlue/#Capterra___6828615) OT OIivier T. CTO > "However, there are some drawbacks. Despite these limitations, IT Glue remains a solid choice for centralized IT documentation, especially for..." [See full review](https://www.capterra.com/p/170401/ITGlue/#Capterra___6821465) JJ Jack J. IT Director > "i find in kasya the support is sadly not always great and the problem with that is as products if it goes down its hard to get help" [See full review](https://www.capterra.com/p/170401/ITGlue/#Capterra___7009492) DS Dilak S. Senior Experience Designer > "Additionally, IT Glue allocates enterprise-grade security to secure information by leveraging SOC2 compliance and access control features." [See full review](https://www.capterra.com/p/170401/ITGlue/#Capterra___6686735) AY Aaron Y. IT Technician > "There are a couple of things that have hindered my experience:-The quick search text input does not clear when switching between different..." [See full review](https://www.capterra.com/p/170401/ITGlue/#Capterra___4808574) DS David S. Owner > "IT Glue helps me to keep organised but it also impresses clients because they always come to me asking for information about their systems and..." [See full review](https://www.capterra.com/p/170401/ITGlue/#Capterra___6685798) AJ Andrew J. NOC Lead > "myglue sharing can be a bit difficult to deploy and manage for comanaged companies." [See full review](https://www.capterra.com/p/170401/ITGlue/#Capterra___6803791) DS Dilak S. Senior Experience Designer > "With IT Glue allocates robust documentation framework that makes it super easy and effective to organize IT information in one central place." [See full review](https://www.capterra.com/p/170401/ITGlue/#Capterra___6686735) AW Aaron W. President > "Passwords are not tested to make sure they are not on the dark web, Secure, or used multiple times. " [See full review](https://www.capterra.com/p/170401/ITGlue/#Capterra___6685890) LH Lewis H. infrastructure Engineer > "IT glue does exactly what it states it does with very little limitations on how you and the team can manage the customer data." [See full review](https://www.capterra.com/p/170401/ITGlue/#Capterra___7009497) VR Verified Reviewer Service Delivery Manager > "Outages take our entire business offline due to the passwords being locked up." [See full review](https://www.capterra.com/p/170401/ITGlue/#Capterra___6477446) CR Cheri R. Professional Services Manager > "It makes documentation efficient and accessible, which directly improves both internal operations and client support." [See full review](https://www.capterra.com/p/170401/ITGlue/#Capterra___7009518) BH Brian H. Systems Administrator > "There hasn't been a way to import passwords directly into a user's personal password vault." [See full review](https://www.capterra.com/p/170401/ITGlue/#Capterra___6301314) PG Preston G. Operations Manager > "The integrations with other platforms and systems, is the greatest strength and benefit on augmenting data with core systems in information." [See full review](https://www.capterra.com/p/170401/ITGlue/#Capterra___6686061) AJ Andrew J. NOC Lead > "It feels very outdated and the level of per org customization isnt great." [See full review](https://www.capterra.com/p/170401/ITGlue/#Capterra___6803791) HK Harrison K. Help Desk Manager > "Great product, I love the analytics in the backend for metrics with the team." [See full review](https://www.capterra.com/p/170401/ITGlue/#Capterra___7050427) JG Justin G. IT Specialist > "We ran into some syncing issues." [See full review](https://www.capterra.com/p/170401/ITGlue/#Capterra___6851303) MS Markus S. Director of Technology and Partnerships > "We love how it stores all documentation and user/device credentials, but mostly how it integrates with all other Kaseya/Datto products in K365." [See full review](https://www.capterra.com/p/170401/ITGlue/#Capterra___6484837) AK Alfin K. MDS > "Bad interface with slow processing which makes a headache to the customer" [See full review](https://www.capterra.com/p/170401/ITGlue/#Capterra___6675490) Larry R. Operations Coordinator > "I like how you can see activity in the app, and see what data has been added and by whom." [See full review](https://www.capterra.com/p/170401/ITGlue/#Capterra___6825166) DA Dallas A. Client Systems Administrator > "I find that the time I have spent taking training and then to do a long knowledge test is counter intuitive to my Work Time." [See full review](https://www.capterra.com/p/170401/ITGlue/#Capterra___6686966) VR Verified Reviewer Knowledge Manager > "It provides a solid platform for us to manage all of our documentation; both internal and for clients." [See full review](https://www.capterra.com/p/170401/ITGlue/#Capterra___6588738) Steve B. Marketing > "The ability to sync customer products or the ability to pull them from agreements via 3rd party PSA's doesn't seem to be there." [See full review](https://www.capterra.com/p/170401/ITGlue/#Capterra___4804499) VR Verified Reviewer COO > "It provides an easy to document processes, manage passwords and collaborate with teams." [See full review](https://www.capterra.com/p/170401/ITGlue/#Capterra___7010203) LK Lorenzo K. Security Project Engineer > "Frequent outages have caused internal frustration with the product." [See full review](https://www.capterra.com/p/170401/ITGlue/#Capterra___6753958) SJ Simon J. Senior System Engineer > "This reduces onboarding time, minimizes errors, and boosts team collaboration." [See full review](https://www.capterra.com/p/170401/ITGlue/#Capterra___6834996) DS David S. Owner > "if I had to say something i dont like it would be the price just because money is always a big consideration in business." [See full review](https://www.capterra.com/p/170401/ITGlue/#Capterra___6685798) SS Sukhjit S. System Administrator > "Put in the time and effort to manage it properly and you'll reap massive rewards." [See full review](https://www.capterra.com/p/170401/ITGlue/#Capterra___7059526) CA Cindy A. Vice President > "A little bit difficult to navigate at times." [See full review](https://www.capterra.com/p/170401/ITGlue/#Capterra___6686940) CA Craig A. National Manager, Managed Service Delivery > "Ease of use mainly, and the ability to integrate with the other products in the Kaseya suite e.g. DRMM, AutoTask etc." [See full review](https://www.capterra.com/p/170401/ITGlue/#Capterra___7010216) LK Lorenzo K. Security Project Engineer > "Kaseya's footprint on the product is discouraging." [See full review](https://www.capterra.com/p/170401/ITGlue/#Capterra___6753958) Larry R. Operations Coordinator > "Entries are well-organized and have lots of options for capturing information." [See full review](https://www.capterra.com/p/170401/ITGlue/#Capterra___6825166) Alan H. Chief Nerd > "Also, in many cases, the ITGlue staffers argue against the use cases people propose, saying that is not how it is done but, at the same time, not..." [See full review](https://www.capterra.com/p/170401/ITGlue/#Capterra___4804666) DR Denuka R. Operations Manager > "I really like how IT Glue makes day-to-day work faster and more organised." [See full review](https://www.capterra.com/p/170401/ITGlue/#Capterra___7059497) CP Chris P. Network Engineer > "Documents are not available." [See full review](https://www.capterra.com/p/170401/ITGlue/#Capterra___6589818) BP Brittany P. Desktop Support Technician > "I have worked with IT Glue since I started my career in IT five years ago I love it and it has helped me succeed in assisting clients with..." [See full review](https://www.capterra.com/p/170401/ITGlue/#Capterra___6690870) BD Bruno D. Director > "I like the mobile app less." [See full review](https://www.capterra.com/p/170401/ITGlue/#Capterra___6439321) TP Tejas P. IT Manager > "Over experience with IT Glue is excellent and cannot think of any other tool as a document management system for the organization" [See full review](https://www.capterra.com/p/170401/ITGlue/#Capterra___6821965) CP Chris P. Help desk manager > "When the ITGlue servers go down, we are without access to our crucial client passwords." [See full review](https://www.capterra.com/p/170401/ITGlue/#Capterra___4968420) DA Dallas A. Client Systems Administrator > "This allows me to see one dashboard and get access to things that use to take me several steps." [See full review](https://www.capterra.com/p/170401/ITGlue/#Capterra___6686966) DP Derek P. Information Systems Manager > "Price, it is more expensive than other alternitives." [See full review](https://www.capterra.com/p/170401/ITGlue/#Capterra___6689380) JG Justin G. IT Specialist > "Still, for organizations that value structured documentation and tight integrations, it's a worthy investment." [See full review](https://www.capterra.com/p/170401/ITGlue/#Capterra___6851303) BS Brayden S. System Administrator > "The search feature among folders may sound harsh, but that is truly the ONLY gripe I have had with IT Glue." [See full review](https://www.capterra.com/p/170401/ITGlue/#Capterra___4808581) JG Justin G. IT Specialist > "IT helped my team and I solidify our SOPs and miscellaneous documentation." [See full review](https://www.capterra.com/p/170401/ITGlue/#Capterra___6851303) SN Sajid N. Systems Engineer > "Search sometimes breaks and does not give intended results though I know what I am searching is in it." [See full review](https://www.capterra.com/p/170401/ITGlue/#Capterra___6178110) DT Danny T. VP Operations > "Making SOP documentation is a breeze! " [See full review](https://www.capterra.com/p/170401/ITGlue/#Capterra___7059495) MD Mike D. owner > "There is not a way to import passwords in to a subfolder, so if you are importing personal passwords they have to go in the root of a folder and..." [See full review](https://www.capterra.com/p/170401/ITGlue/#Capterra___4663718) SS Sukhjit S. System Administrator > "They're constantly improving and taking feedback from the community - very happy with the future of the platform." [See full review](https://www.capterra.com/p/170401/ITGlue/#Capterra___7059526) BM Brian M. Principal > "Very occasionally, their system becomes inaccessible to me because of some internal DNS issue. " [See full review](https://www.capterra.com/p/170401/ITGlue/#Capterra___4966168) AY Aaron Y. IT Technician > "IT Glue allows us to save our clients' passwords, SOP, and site information. Because of it, the console is an essential tool in our product..." [See full review](https://www.capterra.com/p/170401/ITGlue/#Capterra___4808574) DT Daniel T. Service Delivery Management > "Another challenge I faced was with the search functionality of IT Glue. While the platform does offer a search bar, it was not always accurate,..." [See full review](https://www.capterra.com/p/170401/ITGlue/#Capterra___4664012) DM Donnie M. Business Development > "My overall experience with IT Glue has been positive due to its ability to centralize and organize documentation effectively." [See full review](https://www.capterra.com/p/170401/ITGlue/#Capterra___6487851) CG Clayton G. IT Service manager > "Most of the time they can't reproduce my issue and then kind of drop it." [See full review](https://www.capterra.com/p/170401/ITGlue/#Capterra___4808547) Malith W. Senior Systems Consultant > "I also like their efforts in merging AI capabilities to make it interesting and less and less painful to manage." [See full review](https://www.capterra.com/p/170401/ITGlue/#Capterra___6439420) MM Mitchell M. IT Lead > "It doesn't integrate with every software or application that we use. " [See full review](https://www.capterra.com/p/170401/ITGlue/#Capterra___6014255) DS David S. TAM Proactive > "Easy to use, able to link documents and build out relationships that allow you to easily find information." [See full review](https://www.capterra.com/p/170401/ITGlue/#Capterra___6822226) EH Elliot H. IT Support Engineer > "Integration with BMS is poor and has caused us many issues" [See full review](https://www.capterra.com/p/170401/ITGlue/#Capterra___4802823) DM Dave M. Technician > "I like the management of the domain names for each client. " [See full review](https://www.capterra.com/p/170401/ITGlue/#Capterra___6827100) CDM Carl-Darren M. Director > "Poor support." [See full review](https://www.capterra.com/p/170401/ITGlue/#Capterra___6426998) EM Eric M. Network Engineer > "I have only been using it for a few months but so far it is a great time saver and best way to pull all the information I need into one location." [See full review](https://www.capterra.com/p/170401/ITGlue/#Capterra___6476805) VR Verified Reviewer System Engineer > "Searches can sometimes be wonky and slow" [See full review](https://www.capterra.com/p/170401/ITGlue/#Capterra___4805781) MS Mike S. IT Manager > "The ability to export all data on a customer-basis is also beneficial." [See full review](https://www.capterra.com/p/170401/ITGlue/#Capterra___6687112) BL Ben L. Director > "The search bar tool is pretty strange if you don't type in the right exact phrases or keywords, it's tricky to find your document." [See full review](https://www.capterra.com/p/170401/ITGlue/#Capterra___3603159) [View Reviews](https://www.capterra.com/p/170401/ITGlue/reviews/) ## User interface 4.71 (214) [IT Glue](https://www.capterra.com/p/170401/ITGlue/) 4.65 (331) ### Features Bitwarden Top features 37/50 - Access Controls/Permissions - Active Directory Integration - Activity Dashboard - Activity Tracking - Administrative Reporting - AI Copilot - Alerts/Escalation - Alerts/Notifications - API - Audit Management - Audit Trail - Authentication - Autosave & Autofill - Biometrics - Collaboration Tools - Compliance Management - Credential Management - Customizable Branding - Data Storage Management - Data Synchronization - Encrypted Password Storage - Event Logs - File Storage - Generative AI - IP Restriction - Mobile Access - Mobile Alerts - Multi-Factor Authentication - Multi-Language - Multiple User Accounts - Password Generator - Password Management - Password Policies - Password Synchronization - Policy Management - Real-Time Monitoring - Real-Time Notifications - Reporting & Statistics - Risk Assessment - Secure Data Storage - Secure Login - Secure Password Sharing - Security Auditing - Security Breach Monitoring - Single Sign On - SSL Security - Status Tracking - Tagging - Third-Party Integrations - Two-Factor Authentication [See all features](https://www.capterra.com/p/210695/Bitwarden/#features) IT Glue 23/50 - Access Controls/Permissions - Active Directory Integration - Activity Dashboard - Activity Tracking - Administrative Reporting - AI Copilot - Alerts/Escalation - Alerts/Notifications - API - Audit Management - Audit Trail - Authentication - Autosave & Autofill - Biometrics - Collaboration Tools - Compliance Management - Credential Management - Customizable Branding - Data Storage Management - Data Synchronization - Encrypted Password Storage - Event Logs - File Storage - Generative AI - IP Restriction - Mobile Access - Mobile Alerts - Multi-Factor Authentication - Multi-Language - Multiple User Accounts - Password Generator - Password Management - Password Policies - Password Synchronization - Policy Management - Real-Time Monitoring - Real-Time Notifications - Reporting & Statistics - Risk Assessment - Secure Data Storage - Secure Login - Secure Password Sharing - Security Auditing - Security Breach Monitoring - Single Sign On - SSL Security - Status Tracking - Tagging - Third-Party Integrations - Two-Factor Authentication [See all features](https://www.capterra.com/p/170401/ITGlue/#features) ### Recognition Bitwarden Best Value Identity ManagementSoftware (2026)  Best Value Identity ManagementSoftware (2023)  Best Value Identity ManagementSoftware (2022)  IT Glue is recognized as a top-rated tool in 1 Capterra Shortlist reports ### Deployment & support Bitwarden Deployment - Cloud, SaaS, Web-Based - Desktop Mac - Desktop Windows - Desktop Linux - On-Premise Windows - On-Premise Linux - Desktop Chromebook - Mobile Android - Mobile iPhone - Mobile iPad Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos IT Glue Deployment - Cloud, SaaS, Web-Based - Desktop Mac - Desktop Windows - Desktop Linux - On-Premise Windows - On-Premise Linux - Desktop Chromebook - Mobile Android - Mobile iPhone - Mobile iPad Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos ### Company Details Bitwarden - By Bitwarden - Located in United States - Founded in IT Glue - By Kaseya - Located in United States - Founded in 2004 ## 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