--- title: "Compare IT Glue vs Autotask PSA 2026 | Capterra" description: "Unsure of what to choose? Check Capterra to compare IT Glue and Autotask PSA based on pricing, features, product details, and verified reviews." source_url: "https://www.capterra.com/compare/170401-223239/ITGlue-vs-Autotask-PSA" page_type: "comparison" language: "en" --- # IT Glue vs Autotask PSA Features and Cost Comparison Last updated September 16th, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team.[Learn more](https://www.capterra.com/our-story/) Your comparison: IT GlueAutotask PSA2/4 selected [IT Glue](https://www.capterra.com/p/170401/ITGlue/)[4.6 (342)](https://www.capterra.com/p/170401/ITGlue/reviews/) [Autotask PSA](https://www.capterra.com/p/223239/Autotask-PSA/)[4.2 (156)](https://www.capterra.com/p/223239/Autotask-PSA/reviews/) [## IT Glue](https://www.capterra.com/p/170401/ITGlue/)[4.6 (342)](https://www.capterra.com/p/170401/ITGlue/reviews/) Starting Price $29.00/month Value-for-Money 4.4 Functionality 4.5 Ease of Use 4.6 Customer Service 4.4 Reviews Sentiment Based on [342 reviews](#user-reviews) Positive 332 Neutral 9 Negative 1 [## Autotask PSA](https://www.capterra.com/p/223239/Autotask-PSA/)[4.2 (156)](https://www.capterra.com/p/223239/Autotask-PSA/reviews/) Starting Price Contact vendor Value-for-Money 4 Functionality 4.2 Ease of Use 3.9 Customer Service 4.1 Reviews Sentiment Based on [156 reviews](#user-reviews) Positive 128 Neutral 22 Negative 6 ## Not a match? 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These software suggestions are similar to those you’re currently comparing. ### ManageEngine OpManager MSP 4.4 (75) * * * Starting Price Contact vendor for pricing Free Trial Free Version * * * User rating 96% of reviewers rated it above 4 stars * * * ### ManageEngine Endpoint Central MSP 4.7 (87) * * * Starting Price $900.00 Per Year Free Trial Free Version * * * User rating 94% of reviewers rated it above 4 stars * * * ### TeamViewer ONE 4.6 (11,641) * * * Starting Price $24.90 Flat Rate,Per Month Free Trial Free Version * * * User rating 96% of reviewers rated it above 4 stars * * * Highest Rated ### Action1 4.9 (239) * * * Starting Price Contact vendor for pricing Free Trial Free Version * * * User rating 99% of reviewers rated it above 4 stars * * * ## Summary * * * Features in Managed Service Providers (MSP) Software 26 / 44 Only IT Glue - Compliance Management - Event Logs - Help Desk Management Best performer 29 / 44 Only Autotask PSA - Billing & Invoicing - Maintenance Scheduling - Real-Time Analytics User satisfaction User satisfaction 4.6 User reviews[342](https://www.capterra.com/p/170401/ITGlue/reviews/) Ease of use 4.6 Functionality 4.5 Value for money 4.4 Customer support 4.4 User satisfaction 4.2 User reviews[156](https://www.capterra.com/p/223239/Autotask-PSA/reviews/) Ease of use 3.9 Functionality 4.2 Value for money 4.0 Customer support 4.1 Price starts from Price starts from $29Per User, Per Month - Free version - Free trial Price starts from \-- - Free version - Free trial Best for Best for IT Glue is designed to help IT professionals document SOPs, passwords, assets, vendors, and users. Whether you're running an IT team or an MSP, IT Glue centralizes and standardizes your documentation. Best for Not provided by vendor ## User reviews Pros & cons TG Thanya G. Technology Support Associate III > "I can create documents that includes all organizations/companies' infrastructure, create and modify flexible assets however I want, and..." [See full review](https://www.capterra.com/p/170401/ITGlue/#Capterra___7157071) BA Bobby A. Technical Support > "The main downside is that it is only as good as the information entered into it. If documentation is outdated or not filled out well, it..." [See full review](https://www.capterra.com/p/170401/ITGlue/#Capterra___7161475) DR Denuka R. Operations Manager > "The password injection integration with Datto RMM is especially powerful, allowing technicians to securely access systems without exposing..." [See full review](https://www.capterra.com/p/170401/ITGlue/#Capterra___7059497) LP Lowell P. President > "It lacks document tagging, and the rich text controls seem to have two different/conflicting settings for headings with regard to how they..." [See full review](https://www.capterra.com/p/170401/ITGlue/#Capterra___6687230) LH Lewis H. infrastructure Engineer > "IT glue password management enables me and the team to manage, control and ensure fast customer support with ease of use by having all of..." [See full review](https://www.capterra.com/p/170401/ITGlue/#Capterra___7009497) JS Jorge S. IT Systems Analyst > "One drawback of IT Glue is that the platform can feel somewhat overwhelming at first, especially for new users or smaller IT teams." [See full review](https://www.capterra.com/p/170401/ITGlue/#Capterra___7157027) JS Jorge S. IT Systems Analyst > "IT Glue delivers strong value for money and is a reliable solution for IT documentation, password management, and operational efficiency." [See full review](https://www.capterra.com/p/170401/ITGlue/#Capterra___7157027) IH Ian H. Technical Manager > "A little annoying that the search field saves the last search constantly but I can work around it." [See full review](https://www.capterra.com/p/170401/ITGlue/#Capterra___7168004) DR Denuka R. Operations Manager > "I also value the ability to securely store 2FA details, which keeps everything in one place while maintaining strong security for the team." [See full review](https://www.capterra.com/p/170401/ITGlue/#Capterra___7059497) VR Verified Reviewer COO > "I don't like the way it creates a default location completing certain actions, even when an address already exists." [See full review](https://www.capterra.com/p/170401/ITGlue/#Capterra___7010203) RG Randy G. AVP - Systems Administrator > "IT Glues core features work very well. When using just the website, the ability to easily add documentation (you can import directly from..." [See full review](https://www.capterra.com/p/170401/ITGlue/#Capterra___6813613) CA Craig A. National Manager, Managed Service Delivery > "It can get a little complicated to configure some things, and the integrations with non-Kaseya products are a bit hit and miss." [See full review](https://www.capterra.com/p/170401/ITGlue/#Capterra___7010216) JD Josh D. IT Support Engineer > "IT Glue has become an essential tool for managing client documentation within our MSP." [See full review](https://www.capterra.com/p/170401/ITGlue/#Capterra___7185509) VM Vicki M. Technology Manager of Software, Licensing, and Compliance > "Unable to roll out for entire organization because of lack of secure hierarchy. " [See full review](https://www.capterra.com/p/170401/ITGlue/#Capterra___7156999) JS Jorge S. IT Systems Analyst > "IT Glue provides an excellent centralized documentation platform for IT teams and MSPs." [See full review](https://www.capterra.com/p/170401/ITGlue/#Capterra___7157027) OT OIivier T. CTO > "The support sometimes is slow and feature request takes time to implement. Although there are a lot of integration already baked in, some..." [See full review](https://www.capterra.com/p/170401/ITGlue/#Capterra___6821465) MS Mike S. IT Manager > "The ability to sync with our PSA as well as other software in our technology stack has saved time by reducing data entry as well as..." [See full review](https://www.capterra.com/p/170401/ITGlue/#Capterra___6687112) SC Stefan C. Culsoltant > "It’s not so much a specific thing, more that it can be difficult for the slightly older ones in the IT field to figure out that they are..." [See full review](https://www.capterra.com/p/170401/ITGlue/#Capterra___6505290) BA Bobby A. Technical Support > "It makes it easier to find what is needed when supporting a client, especially when multiple techs are working on the same environment." [See full review](https://www.capterra.com/p/170401/ITGlue/#Capterra___7161475) JJ Jack J. IT Director > "i find in kasya the support is sadly not always great and the problem with that is as products if it goes down its hard to get help" [See full review](https://www.capterra.com/p/170401/ITGlue/#Capterra___7009492) JR Jaycob R. Application Project Manager > "IT Glue keeps getting better each year and their client support team is extensive and caring. if you need any support, their engineering..." [See full review](https://www.capterra.com/p/170401/ITGlue/#Capterra___7009520) RG Randy G. AVP - Systems Administrator > "The UI can sometimes be a bit cumbersome to use - requiring multiple clicks to get where you need to go." [See full review](https://www.capterra.com/p/170401/ITGlue/#Capterra___6813613) TP Tejas P. IT Manager > "Great tool for Password management, Document management, asset management, site summary for the customers, contacts etc." [See full review](https://www.capterra.com/p/170401/ITGlue/#Capterra___6821965) AJ Andrew J. NOC Lead > "myglue sharing can be a bit difficult to deploy and manage for comanaged companies." [See full review](https://www.capterra.com/p/170401/ITGlue/#Capterra___6803791) TS Terry S. Network Engineer > "We have lots of clients and helping them track their passwords and keep 2FA tokens, and the granular permissions for all the items is..." [See full review](https://www.capterra.com/p/170401/ITGlue/#Capterra___6821523) AW Aaron W. President > "Passwords are not tested to make sure they are not on the dark web, Secure, or used multiple times. " [See full review](https://www.capterra.com/p/170401/ITGlue/#Capterra___6685890) DS Dilak S. Senior Experience Designer > "Additionally, IT Glue allocates enterprise-grade security to secure information by leveraging SOC2 compliance and access control features." [See full review](https://www.capterra.com/p/170401/ITGlue/#Capterra___6686735) DM Dave M. Technician > "The integration between AutiTask and Datto RMM can be a bit off. " [See full review](https://www.capterra.com/p/170401/ITGlue/#Capterra___6827100) IH Ian H. Technical Manager > "Fast response, easy to use UI, has integrations into other kaseya products to make for a larger solution for the team to use." [See full review](https://www.capterra.com/p/170401/ITGlue/#Capterra___7168004) AJ Andrew J. NOC Lead > "It feels very outdated and the level of per org customization isnt great." [See full review](https://www.capterra.com/p/170401/ITGlue/#Capterra___6803791) DS David S. Owner > "IT Glue helps me to keep organised but it also impresses clients because they always come to me asking for information about their systems..." [See full review](https://www.capterra.com/p/170401/ITGlue/#Capterra___6685798) HK Harrison K. Help Desk Manager > "The overall UI design leaves something to be desired." [See full review](https://www.capterra.com/p/170401/ITGlue/#Capterra___7050427) JD Josh D. IT Support Engineer > "The search functionality is excellent, making information quick to find when supporting clients." [See full review](https://www.capterra.com/p/170401/ITGlue/#Capterra___7185509) AK Alfin K. MDS > "Bad interface with slow processing which makes a headache to the customer" [See full review](https://www.capterra.com/p/170401/ITGlue/#Capterra___6675490) DS Dilak S. Senior Experience Designer > "With IT Glue allocates robust documentation framework that makes it super easy and effective to organize IT information in one central..." [See full review](https://www.capterra.com/p/170401/ITGlue/#Capterra___6686735) RR Richard R. Technical Support > "Can be overwhelming at times especially when you're trying to locate something quickly but are currently helping another client" [See full review](https://www.capterra.com/p/170401/ITGlue/#Capterra___6828615) LH Lewis H. infrastructure Engineer > "IT glue does exactly what it states it does with very little limitations on how you and the team can manage the customer data." [See full review](https://www.capterra.com/p/170401/ITGlue/#Capterra___7009497) DA Dallas A. Client Systems Administrator > "I find that the time I have spent taking training and then to do a long knowledge test is counter intuitive to my Work Time." [See full review](https://www.capterra.com/p/170401/ITGlue/#Capterra___6686966) CR Cheri R. Professional Services Manager > "It makes documentation efficient and accessible, which directly improves both internal operations and client support." [See full review](https://www.capterra.com/p/170401/ITGlue/#Capterra___7009518) LK Lorenzo K. Security Project Engineer > "Frequent outages have caused internal frustration with the product." [See full review](https://www.capterra.com/p/170401/ITGlue/#Capterra___6753958) BA Bobby A. Technical Support > "It takes effort to keep updated, but when it is maintained, it saves a lot of time." [See full review](https://www.capterra.com/p/170401/ITGlue/#Capterra___7161475) DS David S. Owner > "if I had to say something i dont like it would be the price just because money is always a big consideration in business." [See full review](https://www.capterra.com/p/170401/ITGlue/#Capterra___6685798) PG Preston G. Operations Manager > "The integrations with other platforms and systems, is the greatest strength and benefit on augmenting data with core systems in..." [See full review](https://www.capterra.com/p/170401/ITGlue/#Capterra___6686061) CA Cindy A. Vice President > "A little bit difficult to navigate at times." [See full review](https://www.capterra.com/p/170401/ITGlue/#Capterra___6686940) VR Verified Reviewer Knowledge Manager > "It provides a solid platform for us to manage all of our documentation; both internal and for clients." [See full review](https://www.capterra.com/p/170401/ITGlue/#Capterra___6588738) LK Lorenzo K. Security Project Engineer > "Kaseya's footprint on the product is discouraging." [See full review](https://www.capterra.com/p/170401/ITGlue/#Capterra___6753958) OT OIivier T. CTO > "However, there are some drawbacks. Despite these limitations, IT Glue remains a solid choice for centralized IT documentation, especially..." [See full review](https://www.capterra.com/p/170401/ITGlue/#Capterra___6821465) JG Justin G. IT Specialist > "We ran into some syncing issues." [See full review](https://www.capterra.com/p/170401/ITGlue/#Capterra___6851303) VR Verified Reviewer COO > "It provides an easy to document processes, manage passwords and collaborate with teams." [See full review](https://www.capterra.com/p/170401/ITGlue/#Capterra___7010203) CP Chris P. Network Engineer > "Documents are not available." [See full review](https://www.capterra.com/p/170401/ITGlue/#Capterra___6589818) CA Craig A. National Manager, Managed Service Delivery > "Ease of use mainly, and the ability to integrate with the other products in the Kaseya suite e.g. DRMM, AutoTask etc." [See full review](https://www.capterra.com/p/170401/ITGlue/#Capterra___7010216) AY Aaron Y. IT Technician > "There are a couple of things that have hindered my experience:-The quick search text input does not clear when switching between different..." [See full review](https://www.capterra.com/p/170401/ITGlue/#Capterra___4808574) BP Brittany P. Desktop Support Technician > "I have worked with IT Glue since I started my career in IT five years ago I love it and it has helped me succeed in assisting clients with..." [See full review](https://www.capterra.com/p/170401/ITGlue/#Capterra___6690870) DP Derek P. Information Systems Manager > "Price, it is more expensive than other alternitives." [See full review](https://www.capterra.com/p/170401/ITGlue/#Capterra___6689380) DA Dallas A. Client Systems Administrator > "This allows me to see one dashboard and get access to things that use to take me several steps." [See full review](https://www.capterra.com/p/170401/ITGlue/#Capterra___6686966) VR Verified Reviewer Service Delivery Manager > "Outages take our entire business offline due to the passwords being locked up." [See full review](https://www.capterra.com/p/170401/ITGlue/#Capterra___6477446) AH Alex H. Pre Sales > "We switched to IT Glue as a new repository for our configuration, licensing and password recording due to its security and ability to link..." [See full review](https://www.capterra.com/p/170401/ITGlue/#Capterra___6477705) BH Brian H. Systems Administrator > "There hasn't been a way to import passwords directly into a user's personal password vault." [See full review](https://www.capterra.com/p/170401/ITGlue/#Capterra___6301314) HK Harrison K. Help Desk Manager > "Great product, I love the analytics in the backend for metrics with the team." [See full review](https://www.capterra.com/p/170401/ITGlue/#Capterra___7050427) SN Sajid N. Systems Engineer > "Search sometimes breaks and does not give intended results though I know what I am searching is in it." [See full review](https://www.capterra.com/p/170401/ITGlue/#Capterra___6178110) JD Josh D. IT Support Engineer > "Overall, it has become a key part of our day-to-day operations." [See full review](https://www.capterra.com/p/170401/ITGlue/#Capterra___7185509) MD Mike D. owner > "There is not a way to import passwords in to a subfolder, so if you are importing personal passwords they have to go in the root of a..." [See full review](https://www.capterra.com/p/170401/ITGlue/#Capterra___4663718) Larry R. Operations Coordinator > "I like how you can see activity in the app, and see what data has been added and by whom." [See full review](https://www.capterra.com/p/170401/ITGlue/#Capterra___6825166) DT Daniel T. Service Delivery Management > "Another challenge I faced was with the search functionality of IT Glue. While the platform does offer a search bar, it was not always..." [See full review](https://www.capterra.com/p/170401/ITGlue/#Capterra___4664012) MS Mike S. IT Manager > "The ability to export all data on a customer-basis is also beneficial." [See full review](https://www.capterra.com/p/170401/ITGlue/#Capterra___6687112) MM Mitchell M. IT Lead > "It doesn't integrate with every software or application that we use. " [See full review](https://www.capterra.com/p/170401/ITGlue/#Capterra___6014255) BL Ben L. Network Administrator > "It's been really good. As mentioned in the "Cons", the only down fall is we've had the freedom to make a mess of some of our..." [See full review](https://www.capterra.com/p/170401/ITGlue/#Capterra___6686915) Steve B. Marketing > "The ability to sync customer products or the ability to pull them from agreements via 3rd party PSA's doesn't seem to be there." [See full review](https://www.capterra.com/p/170401/ITGlue/#Capterra___4804499) BL Ben L. Network Administrator > "I also like that it tracks domains and SSL certificates." [See full review](https://www.capterra.com/p/170401/ITGlue/#Capterra___6686915) MC Meagon C. Service Delivery Manager > "It has often not found a child folder in the folder hierarchy when searching by keyword when the word is in the document's title." [See full review](https://www.capterra.com/p/170401/ITGlue/#Capterra___4649749) DA Drew A. Network System Administrator > "It has a lot of options for all the IT documenting you could desire." [See full review](https://www.capterra.com/p/170401/ITGlue/#Capterra___6750761) Alan H. Chief Nerd > "Also, in many cases, the ITGlue staffers argue against the use cases people propose, saying that is not how it is done but, at the same..." [See full review](https://www.capterra.com/p/170401/ITGlue/#Capterra___4804666) VR Verified Reviewer VoIP ISP specialist > "professional CRM option helps my day by day tasks in the IT field." [See full review](https://www.capterra.com/p/170401/ITGlue/#Capterra___6713962) AB Andy B. Owner > "No more getting in the field and realizing nobody in the team has created the org in IT Glue yet, leaving you to note passwords in your..." [See full review](https://www.capterra.com/p/170401/ITGlue/#Capterra___4664302) SJ Simon J. Senior System Engineer > "This reduces onboarding time, minimizes errors, and boosts team collaboration." [See full review](https://www.capterra.com/p/170401/ITGlue/#Capterra___6834996) MR Murray R. Service Ops Manager > "The search function is very poor." [See full review](https://www.capterra.com/p/170401/ITGlue/#Capterra___6178667) SS Sukhjit S. System Administrator > "Put in the time and effort to manage it properly and you'll reap massive rewards." [See full review](https://www.capterra.com/p/170401/ITGlue/#Capterra___7059526) JB Jake B. IT Service Engineer > "I can't really give something that I dislike about the software, other than the fact that I would like a 'remember me' or 'remember this..." [See full review](https://www.capterra.com/p/170401/ITGlue/#Capterra___4585377) Larry R. Operations Coordinator > "Entries are well-organized and have lots of options for capturing information." [See full review](https://www.capterra.com/p/170401/ITGlue/#Capterra___6825166) BD Bruno D. Director > "I like the mobile app less." [See full review](https://www.capterra.com/p/170401/ITGlue/#Capterra___6439321) AL Alex L. IT Manager > "Additionally, ITGLUE is customizable, allowing users to configure the platform to meet their specific needs." [See full review](https://www.capterra.com/p/170401/ITGlue/#Capterra___4641671) AJ Andrew J. NOC Lead > "It feels very outdated and the level of per org customization isnt great." [See full review](https://www.capterra.com/p/170401/ITGlue/#Capterra___6803791) CA Craig A. National Manager, Managed Service Delivery > "Ease of use mainly, and the ability to integrate with the other products in the Kaseya suite e.g. DRMM, AutoTask etc." [See full review](https://www.capterra.com/p/170401/ITGlue/#Capterra___7010216) JM Jeffrey M. VP of IT > "cumbersome to set up initially and no real standard to follow as a template." [See full review](https://www.capterra.com/p/170401/ITGlue/#Capterra___4663969) KB Keith B. CEO > "It is a great product that does exactly what it is supposed to do and integrates with all our other utilities." [See full review](https://www.capterra.com/p/170401/ITGlue/#Capterra___6178375) Joel L. Founder > "The website is not aesthetically pleasing and the app has only limited functionality." [See full review](https://www.capterra.com/p/170401/ITGlue/#Capterra___2571715) PA Paul A. IT Support Lead > "It integrates well with just about anything." [See full review](https://www.capterra.com/p/170401/ITGlue/#Capterra___6439682) CA Craig A. National Manager, Managed Service Delivery > "It can get a little complicated to configure some things, and the integrations with non-Kaseya products are a bit hit and miss." [See full review](https://www.capterra.com/p/170401/ITGlue/#Capterra___7010216) BM Brian M. Principal > "Integrations with RMM and PSA make linking items to each other a breeze. " [See full review](https://www.capterra.com/p/170401/ITGlue/#Capterra___4966168) DM Dave M. Technician > "The integration between AutiTask and Datto RMM can be a bit off. " [See full review](https://www.capterra.com/p/170401/ITGlue/#Capterra___6827100) JB Jeremy B. Network Engineer > "Love the tools that enable easy input of UNs and PWs in RMM" [See full review](https://www.capterra.com/p/170401/ITGlue/#Capterra___6504447) MM Mitchell M. IT Lead > "It doesn't integrate with every software or application that we use. " [See full review](https://www.capterra.com/p/170401/ITGlue/#Capterra___6014255) JE Jeff E. Business Manager > "The Integration of all available products makes it easy to go from one product to the other" [See full review](https://www.capterra.com/p/170401/ITGlue/#Capterra___5073508) EH Elliot H. IT Support Engineer > "Integration with BMS is poor and has caused us many issues" [See full review](https://www.capterra.com/p/170401/ITGlue/#Capterra___4802823) SP Sean P. Senior Systems Administrator > "IT Glue is a powerful documentation tool with a simple, intuitive interface." [See full review](https://www.capterra.com/p/170401/ITGlue/#Capterra___4803421) JS Jessy S. Systems Analyst > "I'ts not easy for engineers on site to take notes." [See full review](https://www.capterra.com/p/170401/ITGlue/#Capterra___4663336) JC Jon C. Technical Director > "Simple and easy to learn and use." [See full review](https://www.capterra.com/p/170401/ITGlue/#Capterra___4667827) JJ Jack J. IT Director > "i find in kasya the support is sadly not always great and the problem with that is as products if it goes down its hard to get help" [See full review](https://www.capterra.com/p/170401/ITGlue/#Capterra___7009492) JR Jaycob R. Application Project Manager > "IT Glue keeps getting better each year and their client support team is extensive and caring. if you need any support, their engineering..." [See full review](https://www.capterra.com/p/170401/ITGlue/#Capterra___7009520) CDM Carl-Darren M. Director > "Poor support." [See full review](https://www.capterra.com/p/170401/ITGlue/#Capterra___6426998) Malith W. Senior Systems Consultant > "I have been using Datto SaaS integration and I am happy to see they have made improvements to it and now we can see more information than..." [See full review](https://www.capterra.com/p/170401/ITGlue/#Capterra___6439420) JG Josh G. Business Administration Manager > "Support has been poor since the Kaseya acquisition. " [See full review](https://www.capterra.com/p/170401/ITGlue/#Capterra___4802824) FL Francis L. Consultant > "Great experience and great support." [See full review](https://www.capterra.com/p/170401/ITGlue/#Capterra___6821756) Joel L. Founder > "It is regrettable that there is so little competition in this area. Because of this the product is expensive and the service poor. If..." [See full review](https://www.capterra.com/p/170401/ITGlue/#Capterra___2571715) [View Reviews](https://www.capterra.com/p/170401/ITGlue/reviews/) JJ Jacques J. Director > "Autotask PSA allows me to manage support tickets, company contracts, and client communication all within a..." [See full review](https://www.capterra.com/p/223239/Autotask-PSA/#Capterra___7004839) DR Denuka R. Operations Manager > "The UI feels dated in places, and some screens aren’t as intuitive as they could be, especially when you’re..." [See full review](https://www.capterra.com/p/223239/Autotask-PSA/#Capterra___7054857) SJ Simon J. Senior System Engineer > "Autotask PSA streamlines service delivery with great ticket automation, solid reporting, and seamless..." [See full review](https://www.capterra.com/p/223239/Autotask-PSA/#Capterra___6840326) JJ Jacques J. Director > "In addition, the lack of native integration with Xero Online accounting is a missed opportunity, especially..." [See full review](https://www.capterra.com/p/223239/Autotask-PSA/#Capterra___7004839) DR Denuka R. Operations Manager > "What I liked most about Autotask PSA is how well it integrates different parts of the business into one..." [See full review](https://www.capterra.com/p/223239/Autotask-PSA/#Capterra___7054857) DR Denuka R. Operations Manager > "It works, but it doesn’t always feel smooth, and sometimes you spend more time trying to clean up the..." [See full review](https://www.capterra.com/p/223239/Autotask-PSA/#Capterra___7054857) DR Denuka R. Operations Manager > "My overall experience with Autotask PSA has been very good. Once everything was configured to suit the..." [See full review](https://www.capterra.com/p/223239/Autotask-PSA/#Capterra___7054857) Rick B. Founder > "The product is seriously lacking in industry standard features. " [See full review](https://www.capterra.com/p/223239/Autotask-PSA/#Capterra___7149911) SS Shawn S. Senior Systems Administrator > "We were starting to outgrow and hit limitations of BMS, but now that we are using Autotask we feel we have..." [See full review](https://www.capterra.com/p/223239/Autotask-PSA/#Capterra___6827576) DM Dave M. Technician > "Doesn't link well with the inventory of computers. " [See full review](https://www.capterra.com/p/223239/Autotask-PSA/#Capterra___7054535) JJ Jacques J. Director > "Its contract management functionality is unmatched and absolutely essential for MSPs handling multiple..." [See full review](https://www.capterra.com/p/223239/Autotask-PSA/#Capterra___7004839) DM Dave M. Technician > "The invoice designer is not awesome. " [See full review](https://www.capterra.com/p/223239/Autotask-PSA/#Capterra___7054535) RG Randy G. AVP - Systems Administrator > "Additionally, it highlights issues and allows us to address them more quickly while also helping us track..." [See full review](https://www.capterra.com/p/223239/Autotask-PSA/#Capterra___6813581) KS Koos S. CTO > "Before Kaseya acquired Autotask it was very slow at times and looked old, but that's part of the past." [See full review](https://www.capterra.com/p/223239/Autotask-PSA/#Capterra___7004812) JJ Jacques J. Director > "I also appreciate how customisable the platform is, especially when configuring ticket and company views to..." [See full review](https://www.capterra.com/p/223239/Autotask-PSA/#Capterra___7004839) DG David G. Technicien > "There are many visual and textual elements that pollute the display because they are useless." [See full review](https://www.capterra.com/p/223239/Autotask-PSA/#Capterra___6386778) VL Vince L. Director Application Development > "Overall it is a great system and once gotten used to it and adhering to the configurations and setups of..." [See full review](https://www.capterra.com/p/223239/Autotask-PSA/#Capterra___6631364) IB Isaac B. Intern Sales Responsible > "The UI/UX should be improved, because a lot of actions a user has to take doesn't make any sense (for..." [See full review](https://www.capterra.com/p/223239/Autotask-PSA/#Capterra___4964317) DM Dave M. Technician > "It has been a learning curve for our very small shop. But we couldn't live without it now. " [See full review](https://www.capterra.com/p/223239/Autotask-PSA/#Capterra___7054535) JK Jeremey K. Operations Director > "I am just comparing it to Teamwork Desk(More of a ticketing system than actual PSA), but out of the box,..." [See full review](https://www.capterra.com/p/223239/Autotask-PSA/#Capterra___4808154) PM Philip M. Director of Professional Services > "How well it matched our ticketing process and improved capabilities. " [See full review](https://www.capterra.com/p/223239/Autotask-PSA/#Capterra___7004811) JS Jordan S. Quality Assurance Manager > "It can be cumbersome to find exactly where to adjust something on the backend." [See full review](https://www.capterra.com/p/223239/Autotask-PSA/#Capterra___6062961) BP Brittany P. Desktop Support Technician > "I have used multiple PSA resources and this is by far my favorite." [See full review](https://www.capterra.com/p/223239/Autotask-PSA/#Capterra___6699423) ID Ivan D. Managing Partner > "There is the risk of losing yourself customizating worflows and tickets with a lot of detail, to later..." [See full review](https://www.capterra.com/p/223239/Autotask-PSA/#Capterra___4478621) BC Brian C. Support Manager > "I also love the ability to customize ticket templates and place valuable related data like related ITGlue..." [See full review](https://www.capterra.com/p/223239/Autotask-PSA/#Capterra___4829537) IB Isaac B. Intern Sales Responsible > "Implantations and Integrations are hard, sales process isn't logical and I even had to patch some intern..." [See full review](https://www.capterra.com/p/223239/Autotask-PSA/#Capterra___4964317) Kavindu Githsara K. System Specialist > "The centralization of data, scheduling, resource management, and integration capabilities are all great..." [See full review](https://www.capterra.com/p/223239/Autotask-PSA/#Capterra___4667339) Kevin H. Head of Projects > "The project management features in Autotask still feel neglected and lack many features now considered to..." [See full review](https://www.capterra.com/p/223239/Autotask-PSA/#Capterra___4871744) JS Jordan S. Quality Assurance Manager > "The overall presentation, use and customization of Autotask is what I appreciate most." [See full review](https://www.capterra.com/p/223239/Autotask-PSA/#Capterra___6062961) DG David G. Technicien > "Smartphone app even worse than the web version" [See full review](https://www.capterra.com/p/223239/Autotask-PSA/#Capterra___6386778) EH Ewan H. Senior Solutions Consultant > "It's been fantastic for managing service desk requests and incidents." [See full review](https://www.capterra.com/p/223239/Autotask-PSA/#Capterra___5062766) DG David G. Technicien > "Not ergonomic" [See full review](https://www.capterra.com/p/223239/Autotask-PSA/#Capterra___6386778) VK Victor K. Systems Administrator > "What I like most about the Autotask PSA is the workflow rules." [See full review](https://www.capterra.com/p/223239/Autotask-PSA/#Capterra___6022857) FO Francis O. Cloud Infrastructure Engineer > "Unable to search keywords on the application and get results" [See full review](https://www.capterra.com/p/223239/Autotask-PSA/#Capterra___4808079) MW Monica W. Project Manager III > "Easy to access data and features. " [See full review](https://www.capterra.com/p/223239/Autotask-PSA/#Capterra___7005216) Kevin H. Head of Projects > "The user interface is outdated which can make the platform difficult to use and configure." [See full review](https://www.capterra.com/p/223239/Autotask-PSA/#Capterra___4871744) JO Joshua O. Infrastructure Engineer > "This is one of the best IT service management I have used so far, very easy to use." [See full review](https://www.capterra.com/p/223239/Autotask-PSA/#Capterra___6508357) Kevin H. Head of Projects > "The procurement section is also cumbersome and lacks the flexibility needed by most businesses." [See full review](https://www.capterra.com/p/223239/Autotask-PSA/#Capterra___4871744) MW Monica W. Project Manager III > "Easy to develop and generate reports." [See full review](https://www.capterra.com/p/223239/Autotask-PSA/#Capterra___7005216) Jamie G. IT Manager > "When the options aren't customisable at all it really does hinder you." [See full review](https://www.capterra.com/p/223239/Autotask-PSA/#Capterra___4970625) SB Steven B. Service Delivery Manager > "The online chat support staff were both knowledgeable and accessible during regular business hours in New..." [See full review](https://www.capterra.com/p/223239/Autotask-PSA/#Capterra___4966985) NF Nick F. Customer Success Specialist > "Integration with Quickbooks online does not work as hoped for" [See full review](https://www.capterra.com/p/223239/Autotask-PSA/#Capterra___4966763) Ravi B. CEO > "We're able to leverage heavily ticket automation in autotask resulting in a very high revenue per technical..." [See full review](https://www.capterra.com/p/223239/Autotask-PSA/#Capterra___5016607) DG David G. Technicien > "Not intuitive" [See full review](https://www.capterra.com/p/223239/Autotask-PSA/#Capterra___6386778) YB Yvonne B. Service Co-Ordinator > "I absolutely love AutoTask - it's easy to work with and manage tickets effectively." [See full review](https://www.capterra.com/p/223239/Autotask-PSA/#Capterra___6129405) DG David G. Technicien > "Not user friendly" [See full review](https://www.capterra.com/p/223239/Autotask-PSA/#Capterra___6386778) ID Ivan D. Managing Partner > "It allows us to reflect our specific needs on the app, and avoid mistakes." [See full review](https://www.capterra.com/p/223239/Autotask-PSA/#Capterra___4478621) SC Samson C. Operations Manager > "Billing integration can be flaky at times and needs work in our option" [See full review](https://www.capterra.com/p/223239/Autotask-PSA/#Capterra___3698936) IB Isaac B. Intern Sales Responsible > "As a PSA system, Autotask is working wonderfully for its ticketing system and contract management." [See full review](https://www.capterra.com/p/223239/Autotask-PSA/#Capterra___4964317) SA Sunil A. President > "Does not provide a good Calendar view for Work distribution and management (It is crucial)" [See full review](https://www.capterra.com/p/223239/Autotask-PSA/#SoftwareAdvice___3189860) Kevin H. Head of Projects > "We use APIs to solve problems that can't be solved inside Autotask." [See full review](https://www.capterra.com/p/223239/Autotask-PSA/#Capterra___4871744) VR Verified Reviewer President > "The KB section makes it hard to add images." [See full review](https://www.capterra.com/p/223239/Autotask-PSA/#Capterra___3533992) Kavindu Githsara K. System Specialist > "It has made it much easier to track and manage our projects, resources, and clients." [See full review](https://www.capterra.com/p/223239/Autotask-PSA/#Capterra___4667339) RP Rob P. CEO > "They changed to a dashboard system at login and frankly it is not that useful to us." [See full review](https://www.capterra.com/p/223239/Autotask-PSA/#Capterra___3612601) MT Micheal T. Marketing Director > "Autotask PSA has brilliant and easy to use features." [See full review](https://www.capterra.com/p/223239/Autotask-PSA/#Capterra___6235046) VR Verified Reviewer President > "The design feels dated and not as intuitive as other solutions we've tried and in spite of several new..." [See full review](https://www.capterra.com/p/223239/Autotask-PSA/#Capterra___2959252) RP Rahul P. PreSales Solution Consultant > "Centralized business operations management tool which can increase your productivity and profitability." [See full review](https://www.capterra.com/p/223239/Autotask-PSA/#Capterra___4964188) VR Verified Reviewer Consultant > "Little bit confusing at the begining. But soon I catch it up." [See full review](https://www.capterra.com/p/223239/Autotask-PSA/#Capterra___3540649) Kevin H. Head of Projects > "Autotask is infinitely customisable so almost any business problem can be solved." [See full review](https://www.capterra.com/p/223239/Autotask-PSA/#Capterra___4871744) VR Verified Reviewer President > "Hard to use." [See full review](https://www.capterra.com/p/223239/Autotask-PSA/#Capterra___3533992) RP Rob P. CEO > "We manage our customer contacts and tickets through the system and after initial setup it has been easy and..." [See full review](https://www.capterra.com/p/223239/Autotask-PSA/#Capterra___3612601) JD Joe D. President > "Horrible" [See full review](https://www.capterra.com/p/223239/Autotask-PSA/#Capterra___3433540) ID Ivan D. Managing Partner > "The interface is very pleasant as well, altough I am not a fan on the recent changes following Kaseya's..." [See full review](https://www.capterra.com/p/223239/Autotask-PSA/#Capterra___4478621) MR Mahesh R. Assistant Manager - Service Delivery > "The report generation is a little slow sometimes." [See full review](https://www.capterra.com/p/223239/Autotask-PSA/#Capterra___2539590) CH Chris H. General Manager > "You can manage all aspects of an MSP business here with billing integrations available to close the loop." [See full review](https://www.capterra.com/p/223239/Autotask-PSA/#Capterra___3566387) TS Tyler S. CEO > "The worst support out of any software/service we use." [See full review](https://www.capterra.com/p/223239/Autotask-PSA/#Capterra___2690116) Neil G. President > "It integrates well with just about every other tool/system we need it to." [See full review](https://www.capterra.com/p/223239/Autotask-PSA/#Capterra___4651454) DG David G. Technicien > "There are many visual and textual elements that pollute the display because they are useless." [See full review](https://www.capterra.com/p/223239/Autotask-PSA/#Capterra___6386778) IB Isaac B. Intern Sales Responsible > "Ticketing system is working woderfully." [See full review](https://www.capterra.com/p/223239/Autotask-PSA/#Capterra___4964317) Kevin H. Head of Projects > "The user interface is outdated which can make the platform difficult to use and configure." [See full review](https://www.capterra.com/p/223239/Autotask-PSA/#Capterra___4871744) SC Samson C. Operations Manager > "Very customisable needs a lot of setup but once you have it to your liking it great, saves us lots of time..." [See full review](https://www.capterra.com/p/223239/Autotask-PSA/#Capterra___3698936) NF Nick F. Customer Success Specialist > "Integration with Quickbooks online does not work as hoped for" [See full review](https://www.capterra.com/p/223239/Autotask-PSA/#Capterra___4966763) BP Bryan P. Director of Business Development > "It gets the job done and is a competent ticketing platform." [See full review](https://www.capterra.com/p/223239/Autotask-PSA/#Capterra___4996907) DG David G. Technicien > "Not user friendly" [See full review](https://www.capterra.com/p/223239/Autotask-PSA/#Capterra___6386778) BL Ben L. Director > "Autotask is highly customizable and sorts everything into queues easily." [See full review](https://www.capterra.com/p/223239/Autotask-PSA/#Capterra___3249518) VR Verified Reviewer President > "The KB section makes it hard to add images." [See full review](https://www.capterra.com/p/223239/Autotask-PSA/#Capterra___3533992) VR Verified Reviewer President > "Their extensive integration with vendors allows us to quickly link to items, such as asset details,..." [See full review](https://www.capterra.com/p/223239/Autotask-PSA/#Capterra___2959252) VR Verified Reviewer President > "Hard to use." [See full review](https://www.capterra.com/p/223239/Autotask-PSA/#Capterra___3533992) RP Rob P. CEO > "We use Autotask all through the day and they have a reliable cloud service." [See full review](https://www.capterra.com/p/223239/Autotask-PSA/#Capterra___3612601) JD Joe D. President > "Horrible" [See full review](https://www.capterra.com/p/223239/Autotask-PSA/#Capterra___3433540) DR Denuka R. Operations Manager > "What I liked most about Autotask PSA is how well it integrates different parts of the business into one..." [See full review](https://www.capterra.com/p/223239/Autotask-PSA/#Capterra___7054857) TS Tyler S. CEO > "The worst support out of any software/service we use." [See full review](https://www.capterra.com/p/223239/Autotask-PSA/#Capterra___2690116) [View Reviews](https://www.capterra.com/p/223239/Autotask-PSA/reviews/) ## User interface [IT Glue](https://www.capterra.com/p/170401/ITGlue/) 4.65 (342) [Autotask PSA](https://www.capterra.com/p/223239/Autotask-PSA/) 4.22 (156) ### Features IT Glue 26/44 - Active Directory Integration - Activity Tracking - AI Copilot - Alerts/Notifications - Anti Virus - API - Audit Trail - Backup and Recovery - Billing & Invoicing - Build Automation - Compliance Management - Configuration Management - Contract/License Management - CRM - Customizable Reports - Dashboard - Endpoint Protection - Event Logs - Generative AI - Help Desk Management - Inventory Management - Issue Management - IT Asset Tracking - Maintenance Scheduling - Mobile Device Management - Network Monitoring - Patch Management - Performance Metrics - Policy Management - Real-Time Analytics - Real-Time Reporting - Real-Time Updates - Remote Access/Control - Remote Monitoring & Management - Scheduling - Security Tools - Self Service Portal - Server Monitoring - Service Level Agreement (SLA) Management - Support Ticket Management - Task Management - Third-Party Integrations - Vendor Management - Workflow Management [See all features](https://www.capterra.com/p/170401/ITGlue/#features) Autotask PSA Top features 29/44 - Active Directory Integration - Activity Tracking - AI Copilot - Alerts/Notifications - Anti Virus - API - Audit Trail - Backup and Recovery - Billing & Invoicing - Build Automation - Compliance Management - Configuration Management - Contract/License Management - CRM - Customizable Reports - Dashboard - Endpoint Protection - Event Logs - Generative AI - Help Desk Management - Inventory Management - Issue Management - IT Asset Tracking - Maintenance Scheduling - Mobile Device Management - Network Monitoring - Patch Management - Performance Metrics - Policy Management - Real-Time Analytics - Real-Time Reporting - Real-Time Updates - Remote Access/Control - Remote Monitoring & Management - Scheduling - Security Tools - Self Service Portal - Server Monitoring - Service Level Agreement (SLA) Management - Support Ticket Management - Task Management - Third-Party Integrations - Vendor Management - Workflow Management [See all features](https://www.capterra.com/p/223239/Autotask-PSA/#features) ### Recognition IT Glue is recognized as a top-rated tool in 1 Capterra Shortlist reports No recognitions have been awarded to Autotask PSA ### Deployment & support IT Glue Deployment - Cloud, SaaS, Web-Based - Desktop Mac - Desktop Windows - Desktop Linux - On-Premise Windows - On-Premise Linux - Desktop Chromebook - Mobile Android - Mobile iPhone - Mobile iPad Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Autotask PSA Deployment - Cloud, SaaS, Web-Based - Desktop Mac - Desktop Windows - Desktop Linux - On-Premise Windows - On-Premise Linux - Desktop Chromebook - Mobile Android - Mobile iPhone - Mobile iPad Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos ### Company Details IT Glue - By Kaseya - Located in United States - Founded in 2004 Autotask PSA - By Kaseya - Located in United States - Founded in 2004 ## Popular Comparisons [IT Glue](https://www.capterra.com/p/170401/ITGlue/)[4.65 (342)](https://www.capterra.com/p/170401/ITGlue/reviews/) vs [N-central](https://www.capterra.com/p/13803/N-central/)[4.16 (253)](https://www.capterra.com/p/13803/N-central/reviews/) $29/month Price $1.75 4.5 Features 4.2 4.6 Ease of Use 4.0 [View full comparison](https://www.capterra.com/compare/13803-170401/N-central-vs-ITGlue) [Autotask PSA](https://www.capterra.com/p/223239/Autotask-PSA/)[4.22 (156)](https://www.capterra.com/p/223239/Autotask-PSA/reviews/) vs [N-central](https://www.capterra.com/p/13803/N-central/)[4.16 (253)](https://www.capterra.com/p/13803/N-central/reviews/) Contact vendor for pricing Price $1.75 4.2 Features 4.2 3.9 Ease of Use 4.0 [View full comparison](https://www.capterra.com/compare/13803-223239/N-central-vs-Autotask-PSA) [IT Glue](https://www.capterra.com/p/170401/ITGlue/)[4.65 (342)](https://www.capterra.com/p/170401/ITGlue/reviews/) vs [N-sight RMM](https://www.capterra.com/p/163344/N-sight/)[4.31 (203)](https://www.capterra.com/p/163344/N-sight/reviews/) $29/month Price $99/month 4.5 Features 4.3 4.6 Ease of Use 4.3 [View full comparison](https://www.capterra.com/compare/163344-170401/N-sight-vs-ITGlue) [Autotask PSA](https://www.capterra.com/p/223239/Autotask-PSA/)[4.22 (156)](https://www.capterra.com/p/223239/Autotask-PSA/reviews/) vs [N-sight RMM](https://www.capterra.com/p/163344/N-sight/)[4.31 (203)](https://www.capterra.com/p/163344/N-sight/reviews/) Contact vendor for pricing Price $99/month 4.2 Features 4.3 3.9 Ease of Use 4.3 [View full comparison](https://www.capterra.com/compare/163344-223239/N-sight-vs-Autotask-PSA) [IT Glue](https://www.capterra.com/p/170401/ITGlue/)[4.65 (342)](https://www.capterra.com/p/170401/ITGlue/reviews/) vs [Syncro](https://www.capterra.com/p/207618/Syncro/)[4.61 (149)](https://www.capterra.com/p/207618/Syncro/reviews/) $29/month Price $129/month 4.5 Features 4.4 4.6 Ease of Use 4.6 [View full comparison](https://www.capterra.com/compare/170401-207618/ITGlue-vs-Syncro) [Autotask PSA](https://www.capterra.com/p/223239/Autotask-PSA/)[4.22 (156)](https://www.capterra.com/p/223239/Autotask-PSA/reviews/) vs [Syncro](https://www.capterra.com/p/207618/Syncro/)[4.61 (149)](https://www.capterra.com/p/207618/Syncro/reviews/) Contact vendor for pricing Price $129/month 4.2 Features 4.4 3.9 Ease of Use 4.6 [View full comparison](https://www.capterra.com/compare/207618-223239/Syncro-vs-Autotask-PSA) [IT Glue](https://www.capterra.com/p/170401/ITGlue/)[4.65 (342)](https://www.capterra.com/p/170401/ITGlue/reviews/) vs [NinjaOne](https://www.capterra.com/p/184229/NinjaOne/)[4.74 (298)](https://www.capterra.com/p/184229/NinjaOne/reviews/) $29/month Price Contact vendor for pricing 4.5 Features 4.5 4.6 Ease of Use 4.7 [View full comparison](https://www.capterra.com/compare/170401-184229/ITGlue-vs-NinjaOne) [Autotask PSA](https://www.capterra.com/p/223239/Autotask-PSA/)[4.22 (156)](https://www.capterra.com/p/223239/Autotask-PSA/reviews/) vs [ConnectWise PSA](https://www.capterra.com/p/107931/ConnectWise-Manage/)[4.08 (283)](https://www.capterra.com/p/107931/ConnectWise-Manage/reviews/) Contact vendor for pricing Price Contact vendor for pricing 4.2 Features 4.1 3.9 Ease of Use 3.7 [View full comparison](https://www.capterra.com/compare/107931-223239/ConnectWise-Manage-vs-Autotask-PSA) [IT Glue](https://www.capterra.com/p/170401/ITGlue/)[4.65 (342)](https://www.capterra.com/p/170401/ITGlue/reviews/) vs [Remote Monitoring and Management](https://www.capterra.com/p/144309/Atera/)[4.53 (461)](https://www.capterra.com/p/144309/Atera/reviews/) $29/month Price $129/month 4.5 Features 4.3 4.6 Ease of Use 4.6 [View full comparison](https://www.capterra.com/compare/144309-170401/Atera-vs-ITGlue) [Autotask PSA](https://www.capterra.com/p/223239/Autotask-PSA/)[4.22 (156)](https://www.capterra.com/p/223239/Autotask-PSA/reviews/) vs [Remote Monitoring and Management](https://www.capterra.com/p/144309/Atera/)[4.53 (461)](https://www.capterra.com/p/144309/Atera/reviews/) Contact vendor for pricing Price $129/month 4.2 Features 4.3 3.9 Ease of Use 4.6 [View full comparison](https://www.capterra.com/compare/144309-223239/Atera-vs-Autotask-PSA) [IT Glue](https://www.capterra.com/p/170401/ITGlue/)[4.65 (342)](https://www.capterra.com/p/170401/ITGlue/reviews/) vs [Freshservice](https://www.capterra.com/p/132997/Freshservice/)[4.55 (798)](https://www.capterra.com/p/132997/Freshservice/reviews/) $29/month Price $19/month 4.5 Features 4.3 4.6 Ease of Use 4.6 [View full comparison](https://www.capterra.com/compare/132997-170401/Freshservice-vs-ITGlue) [Autotask PSA](https://www.capterra.com/p/223239/Autotask-PSA/)[4.22 (156)](https://www.capterra.com/p/223239/Autotask-PSA/reviews/) vs [NinjaOne](https://www.capterra.com/p/184229/NinjaOne/)[4.74 (298)](https://www.capterra.com/p/184229/NinjaOne/reviews/) Contact vendor for pricing Price Contact vendor for pricing 4.2 Features 4.5 3.9 Ease of Use 4.7 [View full comparison](https://www.capterra.com/compare/184229-223239/NinjaOne-vs-Autotask-PSA)