# Compare IT Glue vs Autotask PSA 2026 | Capterra

> Unsure of what to choose? Check Capterra to compare IT Glue and Autotask PSA based on pricing, features, product details, and verified reviews.

Source: https://www.capterra.com/compare/170401-223239/ITGlue-vs-Autotask-PSA

---

# IT Glue vs Autotask PSA Features and Cost Comparison

Last updated May 15th, 2026

Provider data verified by our Software Research team, and reviews  
moderated by our Reviews Verification team.[Learn more](https://www.capterra.com/our-story/)

Your comparison:

IT GlueAutotask PSA2/4 selected

[IT Glue](https://www.capterra.com/p/170401/ITGlue/)[4.6 (331)](https://www.capterra.com/p/170401/ITGlue/reviews/)

[Autotask PSA](https://www.capterra.com/p/223239/Autotask-PSA/)[4.2 (156)](https://www.capterra.com/p/223239/Autotask-PSA/reviews/)

[## IT Glue](https://www.capterra.com/p/170401/ITGlue/)[4.6 (331)](https://www.capterra.com/p/170401/ITGlue/reviews/)

Starting Price

$29.00/month

Value-for-Money

4.4

Functionality

4.5

Ease of Use

4.6

Customer Service

4.4

Reviews Sentiment

Based on [331 reviews](#user-reviews)

Positive

321

Neutral

9

Negative

1

[## Autotask PSA](https://www.capterra.com/p/223239/Autotask-PSA/)[4.2 (156)](https://www.capterra.com/p/223239/Autotask-PSA/reviews/)

Starting Price

Contact vendor

Value-for-Money

4

Functionality

4.2

Ease of Use

3.9

Customer Service

4.1

Reviews Sentiment

Based on [156 reviews](#user-reviews)

Positive

128

Neutral

22

Negative

6

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## Send this comparison chart to my inbox

### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.

## Summary

* * *

Features in Managed Service Providers (MSP) Software

26 / 44

Only IT Glue

-   Compliance Management
-   Event Logs
-   Help Desk Management

Best performer

29 / 44

Only Autotask PSA

-   Billing & Invoicing
-   Maintenance Scheduling
-   Real-Time Analytics

User satisfaction

User satisfaction

4.6

User reviews[331](https://www.capterra.com/p/170401/ITGlue/reviews/)

Ease of use

4.6

Functionality

4.5

Value for money

4.4

Customer support

4.4

User satisfaction

4.2

User reviews[156](https://www.capterra.com/p/223239/Autotask-PSA/reviews/)

Ease of use

3.9

Functionality

4.2

Value for money

4.0

Customer support

4.1

Price starts from

Price starts from

$29Per User, Per Month

-   Free version
-   Free trial

Price starts from

\--

-   Free version
-   Free trial

Best for

Best for

IT Glue is designed to help IT professionals document SOPs, passwords, assets, vendors, and users. Whether you're running an IT team or an MSP, IT Glue centralizes and standardizes your documentation.

Best for

Not provided by vendor

## User reviews

Pros & cons

DR

Denuka R.

Operations Manager

> "The password injection integration with Datto RMM is especially powerful, allowing technicians to securely access systems without exposing..."

[See full review](https://www.capterra.com/p/170401/ITGlue/#Capterra___7059497)

LP

Lowell P.

President

> "It lacks document tagging, and the rich text controls seem to have two different/conflicting settings for headings with regard to how they show..."

[See full review](https://www.capterra.com/p/170401/ITGlue/#Capterra___6687230)

DR

Denuka R.

Operations Manager

> "I also value the ability to securely store 2FA details, which keeps everything in one place while maintaining strong security for the team."

[See full review](https://www.capterra.com/p/170401/ITGlue/#Capterra___7059497)

OT

OIivier T.

CTO

> "The support sometimes is slow and feature request takes time to implement. Although there are a lot of integration already baked in, some are..."

[See full review](https://www.capterra.com/p/170401/ITGlue/#Capterra___6821465)

RG

Randy G.

AVP - Systems Administrator

> "IT Glues core features work very well. When using just the website, the ability to easily add documentation (you can import directly from word or..."

[See full review](https://www.capterra.com/p/170401/ITGlue/#Capterra___6813613)

VR

Verified Reviewer

COO

> "I don't like the way it creates a default location completing certain actions, even when an address already exists."

[See full review](https://www.capterra.com/p/170401/ITGlue/#Capterra___7010203)

LH

Lewis H.

infrastructure Engineer

> "IT glue password management enables me and the team to manage, control and ensure fast customer support with ease of use by having all of the..."

[See full review](https://www.capterra.com/p/170401/ITGlue/#Capterra___7009497)

CA

Craig A.

National Manager, Managed Service Delivery

> "It can get a little complicated to configure some things, and the integrations with non-Kaseya products are a bit hit and miss."

[See full review](https://www.capterra.com/p/170401/ITGlue/#Capterra___7010216)

TP

Tejas P.

IT Manager

> "Great tool for Password management, Document management, asset management, site summary for the customers, contacts etc."

[See full review](https://www.capterra.com/p/170401/ITGlue/#Capterra___6821965)

RG

Randy G.

AVP - Systems Administrator

> "The UI can sometimes be a bit cumbersome to use - requiring multiple clicks to get where you need to go."

[See full review](https://www.capterra.com/p/170401/ITGlue/#Capterra___6813613)

TS

Terry S.

Network Engineer

> "We have lots of clients and helping them track their passwords and keep 2FA tokens, and the granular permissions for all the items is wonderful."

[See full review](https://www.capterra.com/p/170401/ITGlue/#Capterra___6821523)

DM

Dave M.

Technician

> "The integration between AutiTask and Datto RMM can be a bit off. "

[See full review](https://www.capterra.com/p/170401/ITGlue/#Capterra___6827100)

MS

Mike S.

IT Manager

> "The ability to sync with our PSA as well as other software in our technology stack has saved time by reducing data entry as well as reduced user..."

[See full review](https://www.capterra.com/p/170401/ITGlue/#Capterra___6687112)

SC

Stefan C.

Culsoltant

> "It’s not so much a specific thing, more that it can be difficult for the slightly older ones in the IT field to figure out that they are not..."

[See full review](https://www.capterra.com/p/170401/ITGlue/#Capterra___6505290)

AH

Alex H.

Pre Sales

> "We switched to IT Glue as a new repository for our configuration, licensing and password recording due to its security and ability to link..."

[See full review](https://www.capterra.com/p/170401/ITGlue/#Capterra___6477705)

HK

Harrison K.

Help Desk Manager

> "The overall UI design leaves something to be desired."

[See full review](https://www.capterra.com/p/170401/ITGlue/#Capterra___7050427)

JR

Jaycob R.

Application Project Manager

> "IT Glue keeps getting better each year and their client support team is extensive and caring. if you need any support, their engineering support..."

[See full review](https://www.capterra.com/p/170401/ITGlue/#Capterra___7009520)

RR

Richard R.

Technical Support

> "Can be overwhelming at times especially when you're trying to locate something quickly but are currently helping another client"

[See full review](https://www.capterra.com/p/170401/ITGlue/#Capterra___6828615)

OT

OIivier T.

CTO

> "However, there are some drawbacks. Despite these limitations, IT Glue remains a solid choice for centralized IT documentation, especially for..."

[See full review](https://www.capterra.com/p/170401/ITGlue/#Capterra___6821465)

JJ

Jack J.

IT Director

> "i find in kasya the support is sadly not always great and the problem with that is as products if it goes down its hard to get help"

[See full review](https://www.capterra.com/p/170401/ITGlue/#Capterra___7009492)

DS

Dilak S.

Senior Experience Designer

> "Additionally, IT Glue allocates enterprise-grade security to secure information by leveraging SOC2 compliance and access control features."

[See full review](https://www.capterra.com/p/170401/ITGlue/#Capterra___6686735)

AY

Aaron Y.

IT Technician

> "There are a couple of things that have hindered my experience:-The quick search text input does not clear when switching between different..."

[See full review](https://www.capterra.com/p/170401/ITGlue/#Capterra___4808574)

DS

David S.

Owner

> "IT Glue helps me to keep organised but it also impresses clients because they always come to me asking for information about their systems and..."

[See full review](https://www.capterra.com/p/170401/ITGlue/#Capterra___6685798)

AJ

Andrew J.

NOC Lead

> "myglue sharing can be a bit difficult to deploy and manage for comanaged companies."

[See full review](https://www.capterra.com/p/170401/ITGlue/#Capterra___6803791)

DS

Dilak S.

Senior Experience Designer

> "With IT Glue allocates robust documentation framework that makes it super easy and effective to organize IT information in one central place."

[See full review](https://www.capterra.com/p/170401/ITGlue/#Capterra___6686735)

AW

Aaron W.

President

> "Passwords are not tested to make sure they are not on the dark web, Secure, or used multiple times. "

[See full review](https://www.capterra.com/p/170401/ITGlue/#Capterra___6685890)

LH

Lewis H.

infrastructure Engineer

> "IT glue does exactly what it states it does with very little limitations on how you and the team can manage the customer data."

[See full review](https://www.capterra.com/p/170401/ITGlue/#Capterra___7009497)

VR

Verified Reviewer

Service Delivery Manager

> "Outages take our entire business offline due to the passwords being locked up."

[See full review](https://www.capterra.com/p/170401/ITGlue/#Capterra___6477446)

CR

Cheri R.

Professional Services Manager

> "It makes documentation efficient and accessible, which directly improves both internal operations and client support."

[See full review](https://www.capterra.com/p/170401/ITGlue/#Capterra___7009518)

BH

Brian H.

Systems Administrator

> "There hasn't been a way to import passwords directly into a user's personal password vault."

[See full review](https://www.capterra.com/p/170401/ITGlue/#Capterra___6301314)

PG

Preston G.

Operations Manager

> "The integrations with other platforms and systems, is the greatest strength and benefit on augmenting data with core systems in information."

[See full review](https://www.capterra.com/p/170401/ITGlue/#Capterra___6686061)

AJ

Andrew J.

NOC Lead

> "It feels very outdated and the level of per org customization isnt great."

[See full review](https://www.capterra.com/p/170401/ITGlue/#Capterra___6803791)

HK

Harrison K.

Help Desk Manager

> "Great product, I love the analytics in the backend for metrics with the team."

[See full review](https://www.capterra.com/p/170401/ITGlue/#Capterra___7050427)

JG

Justin G.

IT Specialist

> "We ran into some syncing issues."

[See full review](https://www.capterra.com/p/170401/ITGlue/#Capterra___6851303)

MS

Markus S.

Director of Technology and Partnerships

> "We love how it stores all documentation and user/device credentials, but mostly how it integrates with all other Kaseya/Datto products in K365."

[See full review](https://www.capterra.com/p/170401/ITGlue/#Capterra___6484837)

AK

Alfin K.

MDS

> "Bad interface with slow processing which makes a headache to the customer"

[See full review](https://www.capterra.com/p/170401/ITGlue/#Capterra___6675490)

Larry R.

Operations Coordinator

> "I like how you can see activity in the app, and see what data has been added and by whom."

[See full review](https://www.capterra.com/p/170401/ITGlue/#Capterra___6825166)

DA

Dallas A.

Client Systems Administrator

> "I find that the time I have spent taking training and then to do a long knowledge test is counter intuitive to my Work Time."

[See full review](https://www.capterra.com/p/170401/ITGlue/#Capterra___6686966)

VR

Verified Reviewer

Knowledge Manager

> "It provides a solid platform for us to manage all of our documentation; both internal and for clients."

[See full review](https://www.capterra.com/p/170401/ITGlue/#Capterra___6588738)

Steve B.

Marketing

> "The ability to sync customer products or the ability to pull them from agreements via 3rd party PSA's doesn't seem to be there."

[See full review](https://www.capterra.com/p/170401/ITGlue/#Capterra___4804499)

VR

Verified Reviewer

COO

> "It provides an easy to document processes, manage passwords and collaborate with teams."

[See full review](https://www.capterra.com/p/170401/ITGlue/#Capterra___7010203)

LK

Lorenzo K.

Security Project Engineer

> "Frequent outages have caused internal frustration with the product."

[See full review](https://www.capterra.com/p/170401/ITGlue/#Capterra___6753958)

SJ

Simon J.

Senior System Engineer

> "This reduces onboarding time, minimizes errors, and boosts team collaboration."

[See full review](https://www.capterra.com/p/170401/ITGlue/#Capterra___6834996)

DS

David S.

Owner

> "if I had to say something i dont like it would be the price just because money is always a big consideration in business."

[See full review](https://www.capterra.com/p/170401/ITGlue/#Capterra___6685798)

SS

Sukhjit S.

System Administrator

> "Put in the time and effort to manage it properly and you'll reap massive rewards."

[See full review](https://www.capterra.com/p/170401/ITGlue/#Capterra___7059526)

CA

Cindy A.

Vice President

> "A little bit difficult to navigate at times."

[See full review](https://www.capterra.com/p/170401/ITGlue/#Capterra___6686940)

CA

Craig A.

National Manager, Managed Service Delivery

> "Ease of use mainly, and the ability to integrate with the other products in the Kaseya suite e.g. DRMM, AutoTask etc."

[See full review](https://www.capterra.com/p/170401/ITGlue/#Capterra___7010216)

LK

Lorenzo K.

Security Project Engineer

> "Kaseya's footprint on the product is discouraging."

[See full review](https://www.capterra.com/p/170401/ITGlue/#Capterra___6753958)

Larry R.

Operations Coordinator

> "Entries are well-organized and have lots of options for capturing information."

[See full review](https://www.capterra.com/p/170401/ITGlue/#Capterra___6825166)

Alan H.

Chief Nerd

> "Also, in many cases, the ITGlue staffers argue against the use cases people propose, saying that is not how it is done but, at the same time, not..."

[See full review](https://www.capterra.com/p/170401/ITGlue/#Capterra___4804666)

DR

Denuka R.

Operations Manager

> "I really like how IT Glue makes day-to-day work faster and more organised."

[See full review](https://www.capterra.com/p/170401/ITGlue/#Capterra___7059497)

CP

Chris P.

Network Engineer

> "Documents are not available."

[See full review](https://www.capterra.com/p/170401/ITGlue/#Capterra___6589818)

BP

Brittany P.

Desktop Support Technician

> "I have worked with IT Glue since I started my career in IT five years ago I love it and it has helped me succeed in assisting clients with..."

[See full review](https://www.capterra.com/p/170401/ITGlue/#Capterra___6690870)

BD

Bruno D.

Director

> "I like the mobile app less."

[See full review](https://www.capterra.com/p/170401/ITGlue/#Capterra___6439321)

TP

Tejas P.

IT Manager

> "Over experience with IT Glue is excellent and cannot think of any other tool as a document management system for the organization"

[See full review](https://www.capterra.com/p/170401/ITGlue/#Capterra___6821965)

CP

Chris P.

Help desk manager

> "When the ITGlue servers go down, we are without access to our crucial client passwords."

[See full review](https://www.capterra.com/p/170401/ITGlue/#Capterra___4968420)

DA

Dallas A.

Client Systems Administrator

> "This allows me to see one dashboard and get access to things that use to take me several steps."

[See full review](https://www.capterra.com/p/170401/ITGlue/#Capterra___6686966)

DP

Derek P.

Information Systems Manager

> "Price, it is more expensive than other alternitives."

[See full review](https://www.capterra.com/p/170401/ITGlue/#Capterra___6689380)

JG

Justin G.

IT Specialist

> "Still, for organizations that value structured documentation and tight integrations, it's a worthy investment."

[See full review](https://www.capterra.com/p/170401/ITGlue/#Capterra___6851303)

BS

Brayden S.

System Administrator

> "The search feature among folders may sound harsh, but that is truly the ONLY gripe I have had with IT Glue."

[See full review](https://www.capterra.com/p/170401/ITGlue/#Capterra___4808581)

JG

Justin G.

IT Specialist

> "IT helped my team and I solidify our SOPs and miscellaneous documentation."

[See full review](https://www.capterra.com/p/170401/ITGlue/#Capterra___6851303)

SN

Sajid N.

Systems Engineer

> "Search sometimes breaks and does not give intended results though I know what I am searching is in it."

[See full review](https://www.capterra.com/p/170401/ITGlue/#Capterra___6178110)

DT

Danny T.

VP Operations

> "Making SOP documentation is a breeze! "

[See full review](https://www.capterra.com/p/170401/ITGlue/#Capterra___7059495)

MD

Mike D.

owner

> "There is not a way to import passwords in to a subfolder, so if you are importing personal passwords they have to go in the root of a folder and..."

[See full review](https://www.capterra.com/p/170401/ITGlue/#Capterra___4663718)

SS

Sukhjit S.

System Administrator

> "They're constantly improving and taking feedback from the community - very happy with the future of the platform."

[See full review](https://www.capterra.com/p/170401/ITGlue/#Capterra___7059526)

BM

Brian M.

Principal

> "Very occasionally, their system becomes inaccessible to me because of some internal DNS issue. "

[See full review](https://www.capterra.com/p/170401/ITGlue/#Capterra___4966168)

AY

Aaron Y.

IT Technician

> "IT Glue allows us to save our clients' passwords, SOP, and site information. Because of it, the console is an essential tool in our product..."

[See full review](https://www.capterra.com/p/170401/ITGlue/#Capterra___4808574)

DT

Daniel T.

Service Delivery Management

> "Another challenge I faced was with the search functionality of IT Glue. While the platform does offer a search bar, it was not always accurate,..."

[See full review](https://www.capterra.com/p/170401/ITGlue/#Capterra___4664012)

DM

Donnie M.

Business Development

> "My overall experience with IT Glue has been positive due to its ability to centralize and organize documentation effectively."

[See full review](https://www.capterra.com/p/170401/ITGlue/#Capterra___6487851)

CG

Clayton G.

IT Service manager

> "Most of the time they can't reproduce my issue and then kind of drop it."

[See full review](https://www.capterra.com/p/170401/ITGlue/#Capterra___4808547)

Malith W.

Senior Systems Consultant

> "I also like their efforts in merging AI capabilities to make it interesting and less and less painful to manage."

[See full review](https://www.capterra.com/p/170401/ITGlue/#Capterra___6439420)

MM

Mitchell M.

IT Lead

> "It doesn't integrate with every software or application that we use. "

[See full review](https://www.capterra.com/p/170401/ITGlue/#Capterra___6014255)

DS

David S.

TAM Proactive

> "Easy to use, able to link documents and build out relationships that allow you to easily find information."

[See full review](https://www.capterra.com/p/170401/ITGlue/#Capterra___6822226)

EH

Elliot H.

IT Support Engineer

> "Integration with BMS is poor and has caused us many issues"

[See full review](https://www.capterra.com/p/170401/ITGlue/#Capterra___4802823)

DM

Dave M.

Technician

> "I like the management of the domain names for each client. "

[See full review](https://www.capterra.com/p/170401/ITGlue/#Capterra___6827100)

CDM

Carl-Darren M.

Director

> "Poor support."

[See full review](https://www.capterra.com/p/170401/ITGlue/#Capterra___6426998)

EM

Eric M.

Network Engineer

> "I have only been using it for a few months but so far it is a great time saver and best way to pull all the information I need into one location."

[See full review](https://www.capterra.com/p/170401/ITGlue/#Capterra___6476805)

VR

Verified Reviewer

System Engineer

> "Searches can sometimes be wonky and slow"

[See full review](https://www.capterra.com/p/170401/ITGlue/#Capterra___4805781)

MS

Mike S.

IT Manager

> "The ability to export all data on a customer-basis is also beneficial."

[See full review](https://www.capterra.com/p/170401/ITGlue/#Capterra___6687112)

BL

Ben L.

Director

> "The search bar tool is pretty strange if you don't type in the right exact phrases or keywords, it's tricky to find your document."

[See full review](https://www.capterra.com/p/170401/ITGlue/#Capterra___3603159)

[View Reviews](https://www.capterra.com/p/170401/ITGlue/reviews/)

JJ

Jacques J.

Director

> "Autotask PSA allows me to manage support tickets, company contracts, and client communication all within a single..."

[See full review](https://www.capterra.com/p/223239/Autotask-PSA/#Capterra___7004839)

DR

Denuka R.

Operations Manager

> "The UI feels dated in places, and some screens aren’t as intuitive as they could be, especially when you’re moving..."

[See full review](https://www.capterra.com/p/223239/Autotask-PSA/#Capterra___7054857)

SJ

Simon J.

Senior System Engineer

> "Autotask PSA streamlines service delivery with great ticket automation, solid reporting, and seamless billing."

[See full review](https://www.capterra.com/p/223239/Autotask-PSA/#Capterra___6840326)

JJ

Jacques J.

Director

> "In addition, the lack of native integration with Xero Online accounting is a missed opportunity, especially for..."

[See full review](https://www.capterra.com/p/223239/Autotask-PSA/#Capterra___7004839)

DR

Denuka R.

Operations Manager

> "What I liked most about Autotask PSA is how well it integrates different parts of the business into one platform."

[See full review](https://www.capterra.com/p/223239/Autotask-PSA/#Capterra___7054857)

DR

Denuka R.

Operations Manager

> "It works, but it doesn’t always feel smooth, and sometimes you spend more time trying to clean up the layout than..."

[See full review](https://www.capterra.com/p/223239/Autotask-PSA/#Capterra___7054857)

DR

Denuka R.

Operations Manager

> "My overall experience with Autotask PSA has been very good. Once everything was configured to suit the business, it..."

[See full review](https://www.capterra.com/p/223239/Autotask-PSA/#Capterra___7054857)

DM

Dave M.

Technician

> "Doesn't link well with the inventory of computers. "

[See full review](https://www.capterra.com/p/223239/Autotask-PSA/#Capterra___7054535)

SS

Shawn S.

Senior Systems Administrator

> "We were starting to outgrow and hit limitations of BMS, but now that we are using Autotask we feel we have a PSA..."

[See full review](https://www.capterra.com/p/223239/Autotask-PSA/#Capterra___6827576)

DM

Dave M.

Technician

> "The invoice designer is not awesome. "

[See full review](https://www.capterra.com/p/223239/Autotask-PSA/#Capterra___7054535)

JJ

Jacques J.

Director

> "Its contract management functionality is unmatched and absolutely essential for MSPs handling multiple Microsoft..."

[See full review](https://www.capterra.com/p/223239/Autotask-PSA/#Capterra___7004839)

KS

Koos S.

CTO

> "Before Kaseya acquired Autotask it was very slow at times and looked old, but that's part of the past."

[See full review](https://www.capterra.com/p/223239/Autotask-PSA/#Capterra___7004812)

RG

Randy G.

AVP - Systems Administrator

> "Additionally, it highlights issues and allows us to address them more quickly while also helping us track our work."

[See full review](https://www.capterra.com/p/223239/Autotask-PSA/#Capterra___6813581)

DG

David G.

Technicien

> "There are many visual and textual elements that pollute the display because they are useless."

[See full review](https://www.capterra.com/p/223239/Autotask-PSA/#Capterra___6386778)

JJ

Jacques J.

Director

> "I also appreciate how customisable the platform is, especially when configuring ticket and company views to match..."

[See full review](https://www.capterra.com/p/223239/Autotask-PSA/#Capterra___7004839)

IB

Isaac B.

Intern Sales Responsible

> "The UI/UX should be improved, because a lot of actions a user has to take doesn't make any sense (for example : a..."

[See full review](https://www.capterra.com/p/223239/Autotask-PSA/#Capterra___4964317)

DM

Dave M.

Technician

> "It has been a learning curve for our very small shop. But we couldn't live without it now. "

[See full review](https://www.capterra.com/p/223239/Autotask-PSA/#Capterra___7054535)

JK

Jeremey K.

Operations Director

> "I am just comparing it to Teamwork Desk(More of a ticketing system than actual PSA), but out of the box, Autotask..."

[See full review](https://www.capterra.com/p/223239/Autotask-PSA/#Capterra___4808154)

BC

Brian C.

Support Manager

> "I also love the ability to customize ticket templates and place valuable related data like related ITGlue articles..."

[See full review](https://www.capterra.com/p/223239/Autotask-PSA/#Capterra___4829537)

IB

Isaac B.

Intern Sales Responsible

> "Implantations and Integrations are hard, sales process isn't logical and I even had to patch some intern process to..."

[See full review](https://www.capterra.com/p/223239/Autotask-PSA/#Capterra___4964317)

PM

Philip M.

Director of Professional Services

> "How well it matched our ticketing process and improved capabilities. "

[See full review](https://www.capterra.com/p/223239/Autotask-PSA/#Capterra___7004811)

Kevin H.

Head of Projects

> "The project management features in Autotask still feel neglected and lack many features now considered to be basic..."

[See full review](https://www.capterra.com/p/223239/Autotask-PSA/#Capterra___4871744)

VL

Vince L.

Director Application Development

> "Overall it is a great system and once gotten used to it and adhering to the configurations and setups of companies..."

[See full review](https://www.capterra.com/p/223239/Autotask-PSA/#Capterra___6631364)

DG

David G.

Technicien

> "Smartphone app even worse than the web version"

[See full review](https://www.capterra.com/p/223239/Autotask-PSA/#Capterra___6386778)

SB

Steven B.

Service Delivery Manager

> "The online chat support staff were both knowledgeable and accessible during regular business hours in New Zealand..."

[See full review](https://www.capterra.com/p/223239/Autotask-PSA/#Capterra___4966985)

DG

David G.

Technicien

> "Not ergonomic"

[See full review](https://www.capterra.com/p/223239/Autotask-PSA/#Capterra___6386778)

Ravi B.

CEO

> "We're able to leverage heavily ticket automation in autotask resulting in a very high revenue per technical..."

[See full review](https://www.capterra.com/p/223239/Autotask-PSA/#Capterra___5016607)

FO

Francis O.

Cloud Infrastructure Engineer

> "Unable to search keywords on the application and get results"

[See full review](https://www.capterra.com/p/223239/Autotask-PSA/#Capterra___4808079)

BP

Brittany P.

Desktop Support Technician

> "I have used multiple PSA resources and this is by far my favorite."

[See full review](https://www.capterra.com/p/223239/Autotask-PSA/#Capterra___6699423)

Kevin H.

Head of Projects

> "The user interface is outdated which can make the platform difficult to use and configure."

[See full review](https://www.capterra.com/p/223239/Autotask-PSA/#Capterra___4871744)

IB

Isaac B.

Intern Sales Responsible

> "As a PSA system, Autotask is working wonderfully for its ticketing system and contract management."

[See full review](https://www.capterra.com/p/223239/Autotask-PSA/#Capterra___4964317)

Kevin H.

Head of Projects

> "The procurement section is also cumbersome and lacks the flexibility needed by most businesses."

[See full review](https://www.capterra.com/p/223239/Autotask-PSA/#Capterra___4871744)

Kevin H.

Head of Projects

> "We use APIs to solve problems that can't be solved inside Autotask."

[See full review](https://www.capterra.com/p/223239/Autotask-PSA/#Capterra___4871744)

Jamie G.

IT Manager

> "When the options aren't customisable at all it really does hinder you."

[See full review](https://www.capterra.com/p/223239/Autotask-PSA/#Capterra___4970625)

MW

Monica W.

Project Manager III

> "Easy to access data and features. "

[See full review](https://www.capterra.com/p/223239/Autotask-PSA/#Capterra___7005216)

NF

Nick F.

Customer Success Specialist

> "Integration with Quickbooks online does not work as hoped for"

[See full review](https://www.capterra.com/p/223239/Autotask-PSA/#Capterra___4966763)

MW

Monica W.

Project Manager III

> "Easy to develop and generate reports."

[See full review](https://www.capterra.com/p/223239/Autotask-PSA/#Capterra___7005216)

JS

Jordan S.

Quality Assurance Manager

> "It can be cumbersome to find exactly where to adjust something on the backend."

[See full review](https://www.capterra.com/p/223239/Autotask-PSA/#Capterra___6062961)

RP

Rahul P.

PreSales Solution Consultant

> "Centralized business operations management tool which can increase your productivity and profitability."

[See full review](https://www.capterra.com/p/223239/Autotask-PSA/#Capterra___4964188)

ID

Ivan D.

Managing Partner

> "There is the risk of losing yourself customizating worflows and tickets with a lot of detail, to later realize a..."

[See full review](https://www.capterra.com/p/223239/Autotask-PSA/#Capterra___4478621)

Kavindu Githsara K.

System Specialist

> "The centralization of data, scheduling, resource management, and integration capabilities are all great features..."

[See full review](https://www.capterra.com/p/223239/Autotask-PSA/#Capterra___4667339)

DG

David G.

Technicien

> "Not intuitive"

[See full review](https://www.capterra.com/p/223239/Autotask-PSA/#Capterra___6386778)

Kevin H.

Head of Projects

> "Autotask is infinitely customisable so almost any business problem can be solved."

[See full review](https://www.capterra.com/p/223239/Autotask-PSA/#Capterra___4871744)

DG

David G.

Technicien

> "Not user friendly"

[See full review](https://www.capterra.com/p/223239/Autotask-PSA/#Capterra___6386778)

JS

Jordan S.

Quality Assurance Manager

> "The overall presentation, use and customization of Autotask is what I appreciate most."

[See full review](https://www.capterra.com/p/223239/Autotask-PSA/#Capterra___6062961)

SC

Samson C.

Operations Manager

> "Billing integration can be flaky at times and needs work in our option"

[See full review](https://www.capterra.com/p/223239/Autotask-PSA/#Capterra___3698936)

RP

Rob P.

CEO

> "We manage our customer contacts and tickets through the system and after initial setup it has been easy and problem..."

[See full review](https://www.capterra.com/p/223239/Autotask-PSA/#Capterra___3612601)

VR

Verified Reviewer

President

> "The KB section makes it hard to add images."

[See full review](https://www.capterra.com/p/223239/Autotask-PSA/#Capterra___3533992)

EH

Ewan H.

Senior Solutions Consultant

> "It's been fantastic for managing service desk requests and incidents."

[See full review](https://www.capterra.com/p/223239/Autotask-PSA/#Capterra___5062766)

RP

Rob P.

CEO

> "They changed to a dashboard system at login and frankly it is not that useful to us."

[See full review](https://www.capterra.com/p/223239/Autotask-PSA/#Capterra___3612601)

VK

Victor K.

Systems Administrator

> "What I like most about the Autotask PSA is the workflow rules."

[See full review](https://www.capterra.com/p/223239/Autotask-PSA/#Capterra___6022857)

VR

Verified Reviewer

President

> "The design feels dated and not as intuitive as other solutions we've tried and in spite of several new releases,..."

[See full review](https://www.capterra.com/p/223239/Autotask-PSA/#Capterra___2959252)

JO

Joshua O.

Infrastructure Engineer

> "This is one of the best IT service management I have used so far, very easy to use."

[See full review](https://www.capterra.com/p/223239/Autotask-PSA/#Capterra___6508357)

VR

Verified Reviewer

Consultant

> "Little bit confusing at the begining. But soon I catch it up."

[See full review](https://www.capterra.com/p/223239/Autotask-PSA/#Capterra___3540649)

CH

Chris H.

General Manager

> "You can manage all aspects of an MSP business here with billing integrations available to close the loop."

[See full review](https://www.capterra.com/p/223239/Autotask-PSA/#Capterra___3566387)

SA

Sunil A.

President

> "Does not provide a good Calendar view for Work distribution and management (It is crucial)"

[See full review](https://www.capterra.com/p/223239/Autotask-PSA/#SoftwareAdvice___3189860)

YB

Yvonne B.

Service Co-Ordinator

> "I absolutely love AutoTask - it's easy to work with and manage tickets effectively."

[See full review](https://www.capterra.com/p/223239/Autotask-PSA/#Capterra___6129405)

VR

Verified Reviewer

President

> "Hard to use."

[See full review](https://www.capterra.com/p/223239/Autotask-PSA/#Capterra___3533992)

ID

Ivan D.

Managing Partner

> "It allows us to reflect our specific needs on the app, and avoid mistakes."

[See full review](https://www.capterra.com/p/223239/Autotask-PSA/#Capterra___4478621)

JD

Joe D.

President

> "Horrible"

[See full review](https://www.capterra.com/p/223239/Autotask-PSA/#Capterra___3433540)

IB

Isaac B.

Intern Sales Responsible

> "Ticketing system is working woderfully."

[See full review](https://www.capterra.com/p/223239/Autotask-PSA/#Capterra___4964317)

MR

Mahesh R.

Assistant Manager - Service Delivery

> "The report generation is a little slow sometimes."

[See full review](https://www.capterra.com/p/223239/Autotask-PSA/#Capterra___2539590)

SC

Samson C.

Operations Manager

> "Very customisable needs a lot of setup but once you have it to your liking it great, saves us lots of time as a..."

[See full review](https://www.capterra.com/p/223239/Autotask-PSA/#Capterra___3698936)

TS

Tyler S.

CEO

> "The worst support out of any software/service we use."

[See full review](https://www.capterra.com/p/223239/Autotask-PSA/#Capterra___2690116)

[View Reviews](https://www.capterra.com/p/223239/Autotask-PSA/reviews/)

## User interface

[IT Glue](https://www.capterra.com/p/170401/ITGlue/)

4.65 (331)

[Autotask PSA](https://www.capterra.com/p/223239/Autotask-PSA/)

4.22 (156)

### Features

IT Glue

26/44

-   Active Directory Integration
-   Activity Tracking
-   AI Copilot
-   Alerts/Notifications
-   Anti Virus
-   API
-   Audit Trail
-   Backup and Recovery
-   Billing & Invoicing
-   Build Automation
-   Compliance Management
-   Configuration Management
-   Contract/License Management
-   CRM
-   Customizable Reports
-   Dashboard
-   Endpoint Protection
-   Event Logs
-   Generative AI
-   Help Desk Management
-   Inventory Management
-   Issue Management
-   IT Asset Tracking
-   Maintenance Scheduling
-   Mobile Device Management
-   Network Monitoring
-   Patch Management
-   Performance Metrics
-   Policy Management
-   Real-Time Analytics
-   Real-Time Reporting
-   Real-Time Updates
-   Remote Access/Control
-   Remote Monitoring & Management
-   Scheduling
-   Security Tools
-   Self Service Portal
-   Server Monitoring
-   Service Level Agreement (SLA) Management
-   Support Ticket Management
-   Task Management
-   Third-Party Integrations
-   Vendor Management
-   Workflow Management

[See all features](https://www.capterra.com/p/170401/ITGlue/#features)

Autotask PSA

Top features

29/44

-   Active Directory Integration
-   Activity Tracking
-   AI Copilot
-   Alerts/Notifications
-   Anti Virus
-   API
-   Audit Trail
-   Backup and Recovery
-   Billing & Invoicing
-   Build Automation
-   Compliance Management
-   Configuration Management
-   Contract/License Management
-   CRM
-   Customizable Reports
-   Dashboard
-   Endpoint Protection
-   Event Logs
-   Generative AI
-   Help Desk Management
-   Inventory Management
-   Issue Management
-   IT Asset Tracking
-   Maintenance Scheduling
-   Mobile Device Management
-   Network Monitoring
-   Patch Management
-   Performance Metrics
-   Policy Management
-   Real-Time Analytics
-   Real-Time Reporting
-   Real-Time Updates
-   Remote Access/Control
-   Remote Monitoring & Management
-   Scheduling
-   Security Tools
-   Self Service Portal
-   Server Monitoring
-   Service Level Agreement (SLA) Management
-   Support Ticket Management
-   Task Management
-   Third-Party Integrations
-   Vendor Management
-   Workflow Management

[See all features](https://www.capterra.com/p/223239/Autotask-PSA/#features)

### Recognition

IT Glue is recognized as a top-rated tool in 1 Capterra Shortlist reports

No recognitions have been awarded to Autotask PSA

### Deployment & support

IT Glue

Deployment

-   Cloud, SaaS, Web-Based
-   Desktop Mac
-   Desktop Windows
-   Desktop Linux
-   On-Premise Windows
-   On-Premise Linux
-   Desktop Chromebook
-   Mobile Android
-   Mobile iPhone
-   Mobile iPad

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

Autotask PSA

Deployment

-   Cloud, SaaS, Web-Based
-   Desktop Mac
-   Desktop Windows
-   Desktop Linux
-   On-Premise Windows
-   On-Premise Linux
-   Desktop Chromebook
-   Mobile Android
-   Mobile iPhone
-   Mobile iPad

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

### Company Details

IT Glue

-   By Kaseya
-   Located in United States
-   Founded in 2004

Autotask PSA

-   By Kaseya
-   Located in United States
-   Founded in 2004

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