# Compare IT Glue vs Guru 2026 | Capterra > Unsure of what to choose? Check Capterra to compare IT Glue and Guru based on pricing, features, product details, and verified reviews. Source: https://www.capterra.com/compare/170401-224830/ITGlue-vs-Guru --- # IT Glue vs Guru Features and Cost Comparison Last updated July 9th, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team.[Learn more](https://www.capterra.com/our-story/) Your comparison: IT GlueGuru2/4 selected [IT Glue](https://www.capterra.com/p/170401/ITGlue/)[4.6 (340)](https://www.capterra.com/p/170401/ITGlue/reviews/) [Guru](https://www.capterra.com/p/224830/Guru/)[4.8 (639)](https://www.capterra.com/p/224830/Guru/reviews/) [## IT Glue](https://www.capterra.com/p/170401/ITGlue/)[4.6 (340)](https://www.capterra.com/p/170401/ITGlue/reviews/) Starting Price $29.00/month Value-for-Money 4.4 Functionality 4.5 Ease of Use 4.6 Customer Service 4.4 Reviews Sentiment Based on [340 reviews](#user-reviews) Positive 330 Neutral 9 Negative 1 [## Guru](https://www.capterra.com/p/224830/Guru/)[4.8 (639)](https://www.capterra.com/p/224830/Guru/reviews/) Starting Price Contact vendor Value-for-Money 4.8 Functionality 4.8 Ease of Use 4.8 Customer Service 4.8 Reviews Sentiment Based on [639 reviews](#user-reviews) Positive 632 Neutral 3 Negative 4 ## Not a match? 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What’s your intended use case? ## Summary * * * Key features rated by users Features selected based on 2,667 reviews from knowledge base software users. about the Fit Score methodology. Fit Score methodology Our Fit Score reflects how reviewers rate a product’s performance against a set of features reviewers rate as most important. A higher score indicates the product is rated better in delivering what reviewers most care about. If the Fit Score is not shown for a specific product, that only means there are currently not enough relevant data points to develop a meaningful score. It does not indicate that the product should be excluded from further evaluation. Best for Methodology 72%Fit Missing features Feature ratings Knowledge Management 4.8 Content Library NA Text Editing 4.8 Full Text Search 4.3 Document Storage 4.6 84%Fit High performer Feature ratings Knowledge Management 4.9 Content Library 4.8 Text Editing 4.6 Full Text Search 4.7 Document Storage 4.7 User satisfaction User satisfaction 4.6 User reviews[340](https://www.capterra.com/p/170401/ITGlue/reviews/) Ease of use 4.6 Functionality 4.5 Value for money 4.4 Customer support 4.4 User satisfaction 4.8 User reviews[639](https://www.capterra.com/p/224830/Guru/reviews/) Ease of use 4.8 Functionality 4.8 Value for money 4.8 Customer support 4.8 Price starts from Price starts from $29Per User, Per Month - Free version - Free trial Price starts from \-- - Free version - Free trial Best for Best for IT Glue is designed to help IT professionals document SOPs, passwords, assets, vendors, and users. Whether you're running an IT team or an MSP, IT Glue centralizes and standardizes your documentation. Best for Mid-market and enterprise organizations (250–5,000+ employees) seeking a secure, verifiable AI knowledge platform that connects all company data ## User reviews Pros & cons TG Thanya G. Technology Support Associate III > "I can create documents that includes all organizations/companies' infrastructure, create and modify flexible assets however I want, and can even create..." [See full review](https://www.capterra.com/p/170401/ITGlue/#Capterra___7157071) BA Bobby A. Technical Support > "The main downside is that it is only as good as the information entered into it. If documentation is outdated or not filled out well, it can slow..." [See full review](https://www.capterra.com/p/170401/ITGlue/#Capterra___7161475) DR Denuka R. Operations Manager > "The password injection integration with Datto RMM is especially powerful, allowing technicians to securely access systems without exposing credentials..." [See full review](https://www.capterra.com/p/170401/ITGlue/#Capterra___7059497) LP Lowell P. President > "It lacks document tagging, and the rich text controls seem to have two different/conflicting settings for headings with regard to how they show up when..." [See full review](https://www.capterra.com/p/170401/ITGlue/#Capterra___6687230) LH Lewis H. infrastructure Engineer > "IT glue password management enables me and the team to manage, control and ensure fast customer support with ease of use by having all of the..." [See full review](https://www.capterra.com/p/170401/ITGlue/#Capterra___7009497) JS Jorge S. IT Systems Analyst > "One drawback of IT Glue is that the platform can feel somewhat overwhelming at first, especially for new users or smaller IT teams." [See full review](https://www.capterra.com/p/170401/ITGlue/#Capterra___7157027) JS Jorge S. IT Systems Analyst > "IT Glue delivers strong value for money and is a reliable solution for IT documentation, password management, and operational efficiency." [See full review](https://www.capterra.com/p/170401/ITGlue/#Capterra___7157027) IH Ian H. Technical Manager > "A little annoying that the search field saves the last search constantly but I can work around it." [See full review](https://www.capterra.com/p/170401/ITGlue/#Capterra___7168004) DR Denuka R. Operations Manager > "I also value the ability to securely store 2FA details, which keeps everything in one place while maintaining strong security for the team." [See full review](https://www.capterra.com/p/170401/ITGlue/#Capterra___7059497) VR Verified Reviewer COO > "I don't like the way it creates a default location completing certain actions, even when an address already exists." [See full review](https://www.capterra.com/p/170401/ITGlue/#Capterra___7010203) RG Randy G. AVP - Systems Administrator > "IT Glues core features work very well. When using just the website, the ability to easily add documentation (you can import directly from word or PDF..." [See full review](https://www.capterra.com/p/170401/ITGlue/#Capterra___6813613) CA Craig A. National Manager, Managed Service Delivery > "It can get a little complicated to configure some things, and the integrations with non-Kaseya products are a bit hit and miss." [See full review](https://www.capterra.com/p/170401/ITGlue/#Capterra___7010216) JS Jorge S. IT Systems Analyst > "IT Glue provides an excellent centralized documentation platform for IT teams and MSPs." [See full review](https://www.capterra.com/p/170401/ITGlue/#Capterra___7157027) VM Vicki M. Technology Manager of Software, Licensing, and Compliance > "Unable to roll out for entire organization because of lack of secure hierarchy. " [See full review](https://www.capterra.com/p/170401/ITGlue/#Capterra___7156999) MS Mike S. IT Manager > "The ability to sync with our PSA as well as other software in our technology stack has saved time by reducing data entry as well as reduced user error,..." [See full review](https://www.capterra.com/p/170401/ITGlue/#Capterra___6687112) OT OIivier T. CTO > "The support sometimes is slow and feature request takes time to implement. Although there are a lot of integration already baked in, some are missing..." [See full review](https://www.capterra.com/p/170401/ITGlue/#Capterra___6821465) AH Alex H. Pre Sales > "We switched to IT Glue as a new repository for our configuration, licensing and password recording due to its security and ability to link related..." [See full review](https://www.capterra.com/p/170401/ITGlue/#Capterra___6477705) SC Stefan C. Culsoltant > "It’s not so much a specific thing, more that it can be difficult for the slightly older ones in the IT field to figure out that they are not looking at..." [See full review](https://www.capterra.com/p/170401/ITGlue/#Capterra___6505290) BA Bobby A. Technical Support > "It makes it easier to find what is needed when supporting a client, especially when multiple techs are working on the same environment." [See full review](https://www.capterra.com/p/170401/ITGlue/#Capterra___7161475) JJ Jack J. IT Director > "i find in kasya the support is sadly not always great and the problem with that is as products if it goes down its hard to get help" [See full review](https://www.capterra.com/p/170401/ITGlue/#Capterra___7009492) JR Jaycob R. Application Project Manager > "IT Glue keeps getting better each year and their client support team is extensive and caring. if you need any support, their engineering support..." [See full review](https://www.capterra.com/p/170401/ITGlue/#Capterra___7009520) RG Randy G. AVP - Systems Administrator > "The UI can sometimes be a bit cumbersome to use - requiring multiple clicks to get where you need to go." [See full review](https://www.capterra.com/p/170401/ITGlue/#Capterra___6813613) TP Tejas P. IT Manager > "Great tool for Password management, Document management, asset management, site summary for the customers, contacts etc." [See full review](https://www.capterra.com/p/170401/ITGlue/#Capterra___6821965) AJ Andrew J. NOC Lead > "myglue sharing can be a bit difficult to deploy and manage for comanaged companies." [See full review](https://www.capterra.com/p/170401/ITGlue/#Capterra___6803791) TS Terry S. Network Engineer > "We have lots of clients and helping them track their passwords and keep 2FA tokens, and the granular permissions for all the items is wonderful." [See full review](https://www.capterra.com/p/170401/ITGlue/#Capterra___6821523) AW Aaron W. President > "Passwords are not tested to make sure they are not on the dark web, Secure, or used multiple times. " [See full review](https://www.capterra.com/p/170401/ITGlue/#Capterra___6685890) DS Dilak S. Senior Experience Designer > "Additionally, IT Glue allocates enterprise-grade security to secure information by leveraging SOC2 compliance and access control features." [See full review](https://www.capterra.com/p/170401/ITGlue/#Capterra___6686735) VR Verified Reviewer Service Delivery Manager > "Outages take our entire business offline due to the passwords being locked up." [See full review](https://www.capterra.com/p/170401/ITGlue/#Capterra___6477446) IH Ian H. Technical Manager > "Fast response, easy to use UI, has integrations into other kaseya products to make for a larger solution for the team to use." [See full review](https://www.capterra.com/p/170401/ITGlue/#Capterra___7168004) DM Dave M. Technician > "The integration between AutiTask and Datto RMM can be a bit off. " [See full review](https://www.capterra.com/p/170401/ITGlue/#Capterra___6827100) DS David S. Owner > "IT Glue helps me to keep organised but it also impresses clients because they always come to me asking for information about their systems and are..." [See full review](https://www.capterra.com/p/170401/ITGlue/#Capterra___6685798) AJ Andrew J. NOC Lead > "It feels very outdated and the level of per org customization isnt great." [See full review](https://www.capterra.com/p/170401/ITGlue/#Capterra___6803791) DS Dilak S. Senior Experience Designer > "With IT Glue allocates robust documentation framework that makes it super easy and effective to organize IT information in one central place." [See full review](https://www.capterra.com/p/170401/ITGlue/#Capterra___6686735) JG Justin G. IT Specialist > "We ran into some syncing issues." [See full review](https://www.capterra.com/p/170401/ITGlue/#Capterra___6851303) LH Lewis H. infrastructure Engineer > "IT glue does exactly what it states it does with very little limitations on how you and the team can manage the customer data." [See full review](https://www.capterra.com/p/170401/ITGlue/#Capterra___7009497) HK Harrison K. Help Desk Manager > "The overall UI design leaves something to be desired." [See full review](https://www.capterra.com/p/170401/ITGlue/#Capterra___7050427) CR Cheri R. Professional Services Manager > "It makes documentation efficient and accessible, which directly improves both internal operations and client support." [See full review](https://www.capterra.com/p/170401/ITGlue/#Capterra___7009518) AK Alfin K. MDS > "Bad interface with slow processing which makes a headache to the customer" [See full review](https://www.capterra.com/p/170401/ITGlue/#Capterra___6675490) BA Bobby A. Technical Support > "It takes effort to keep updated, but when it is maintained, it saves a lot of time." [See full review](https://www.capterra.com/p/170401/ITGlue/#Capterra___7161475) RR Richard R. Technical Support > "Can be overwhelming at times especially when you're trying to locate something quickly but are currently helping another client" [See full review](https://www.capterra.com/p/170401/ITGlue/#Capterra___6828615) PG Preston G. Operations Manager > "The integrations with other platforms and systems, is the greatest strength and benefit on augmenting data with core systems in information." [See full review](https://www.capterra.com/p/170401/ITGlue/#Capterra___6686061) DA Dallas A. Client Systems Administrator > "I find that the time I have spent taking training and then to do a long knowledge test is counter intuitive to my Work Time." [See full review](https://www.capterra.com/p/170401/ITGlue/#Capterra___6686966) MS Markus S. Director of Technology and Partnerships > "We love how it stores all documentation and user/device credentials, but mostly how it integrates with all other Kaseya/Datto products in K365." [See full review](https://www.capterra.com/p/170401/ITGlue/#Capterra___6484837) LK Lorenzo K. Security Project Engineer > "Frequent outages have caused internal frustration with the product." [See full review](https://www.capterra.com/p/170401/ITGlue/#Capterra___6753958) VR Verified Reviewer Knowledge Manager > "It provides a solid platform for us to manage all of our documentation; both internal and for clients." [See full review](https://www.capterra.com/p/170401/ITGlue/#Capterra___6588738) DS David S. Owner > "if I had to say something i dont like it would be the price just because money is always a big consideration in business." [See full review](https://www.capterra.com/p/170401/ITGlue/#Capterra___6685798) OT OIivier T. CTO > "However, there are some drawbacks. Despite these limitations, IT Glue remains a solid choice for centralized IT documentation, especially for MSPs..." [See full review](https://www.capterra.com/p/170401/ITGlue/#Capterra___6821465) CA Cindy A. Vice President > "A little bit difficult to navigate at times." [See full review](https://www.capterra.com/p/170401/ITGlue/#Capterra___6686940) VR Verified Reviewer COO > "It provides an easy to document processes, manage passwords and collaborate with teams." [See full review](https://www.capterra.com/p/170401/ITGlue/#Capterra___7010203) LK Lorenzo K. Security Project Engineer > "Kaseya's footprint on the product is discouraging." [See full review](https://www.capterra.com/p/170401/ITGlue/#Capterra___6753958) CA Craig A. National Manager, Managed Service Delivery > "Ease of use mainly, and the ability to integrate with the other products in the Kaseya suite e.g. DRMM, AutoTask etc." [See full review](https://www.capterra.com/p/170401/ITGlue/#Capterra___7010216) CP Chris P. Network Engineer > "Documents are not available." [See full review](https://www.capterra.com/p/170401/ITGlue/#Capterra___6589818) BP Brittany P. Desktop Support Technician > "I have worked with IT Glue since I started my career in IT five years ago I love it and it has helped me succeed in assisting clients with desktop..." [See full review](https://www.capterra.com/p/170401/ITGlue/#Capterra___6690870) AY Aaron Y. IT Technician > "There are a couple of things that have hindered my experience:-The quick search text input does not clear when switching between different searches..." [See full review](https://www.capterra.com/p/170401/ITGlue/#Capterra___4808574) DA Dallas A. Client Systems Administrator > "This allows me to see one dashboard and get access to things that use to take me several steps." [See full review](https://www.capterra.com/p/170401/ITGlue/#Capterra___6686966) BD Bruno D. Director > "I like the mobile app less." [See full review](https://www.capterra.com/p/170401/ITGlue/#Capterra___6439321) JG Justin G. IT Specialist > "Still, for organizations that value structured documentation and tight integrations, it's a worthy investment." [See full review](https://www.capterra.com/p/170401/ITGlue/#Capterra___6851303) CP Chris P. Help desk manager > "When the ITGlue servers go down, we are without access to our crucial client passwords." [See full review](https://www.capterra.com/p/170401/ITGlue/#Capterra___4968420) JG Justin G. IT Specialist > "IT helped my team and I solidify our SOPs and miscellaneous documentation." [See full review](https://www.capterra.com/p/170401/ITGlue/#Capterra___6851303) DP Derek P. Information Systems Manager > "Price, it is more expensive than other alternitives." [See full review](https://www.capterra.com/p/170401/ITGlue/#Capterra___6689380) HK Harrison K. Help Desk Manager > "Great product, I love the analytics in the backend for metrics with the team." [See full review](https://www.capterra.com/p/170401/ITGlue/#Capterra___7050427) BH Brian H. Systems Administrator > "There hasn't been a way to import passwords directly into a user's personal password vault." [See full review](https://www.capterra.com/p/170401/ITGlue/#Capterra___6301314) DM Donnie M. Business Development > "My overall experience with IT Glue has been positive due to its ability to centralize and organize documentation effectively." [See full review](https://www.capterra.com/p/170401/ITGlue/#Capterra___6487851) SN Sajid N. Systems Engineer > "Search sometimes breaks and does not give intended results though I know what I am searching is in it." [See full review](https://www.capterra.com/p/170401/ITGlue/#Capterra___6178110) MW Malith W. Senior Systems Concultant > "I also like their efforts in merging AI capabilities to make it interesting and less and less painful to manage." [See full review](https://www.capterra.com/p/170401/ITGlue/#Capterra___6439420) MD Mike D. owner > "There is not a way to import passwords in to a subfolder, so if you are importing personal passwords they have to go in the root of a folder and then..." [See full review](https://www.capterra.com/p/170401/ITGlue/#Capterra___4663718) Larry R. Operations Coordinator > "I like how you can see activity in the app, and see what data has been added and by whom." [See full review](https://www.capterra.com/p/170401/ITGlue/#Capterra___6825166) BM Brian M. Principal > "Very occasionally, their system becomes inaccessible to me because of some internal DNS issue. " [See full review](https://www.capterra.com/p/170401/ITGlue/#Capterra___4966168) EM Eric M. Network Engineer > "I have only been using it for a few months but so far it is a great time saver and best way to pull all the information I need into one location." [See full review](https://www.capterra.com/p/170401/ITGlue/#Capterra___6476805) DT Daniel T. Service Delivery Management > "Another challenge I faced was with the search functionality of IT Glue. While the platform does offer a search bar, it was not always accurate, and it..." [See full review](https://www.capterra.com/p/170401/ITGlue/#Capterra___4664012) MS Mike S. IT Manager > "The ability to export all data on a customer-basis is also beneficial." [See full review](https://www.capterra.com/p/170401/ITGlue/#Capterra___6687112) MM Mitchell M. IT Lead > "It doesn't integrate with every software or application that we use. " [See full review](https://www.capterra.com/p/170401/ITGlue/#Capterra___6014255) MW Malith W. Senior Systems Concultant > "I like how it integrates with almost all of the other systems used by MSPs across the globe, bringing all information into a single space for easy..." [See full review](https://www.capterra.com/p/170401/ITGlue/#Capterra___4989066) CDM Carl-Darren M. Director > "Poor support." [See full review](https://www.capterra.com/p/170401/ITGlue/#Capterra___6426998) BP Brian P. CTO > "It integrates with many 3rd party utilities which automates the documentation process for us which save times and also makes us more efficient." [See full review](https://www.capterra.com/p/170401/ITGlue/#Capterra___4968067) Steve B. Marketing > "The ability to sync customer products or the ability to pull them from agreements via 3rd party PSA's doesn't seem to be there." [See full review](https://www.capterra.com/p/170401/ITGlue/#Capterra___4804499) BL Ben L. Network Administrator > "It's been really good. As mentioned in the "Cons", the only down fall is we've had the freedom to make a mess of some of our documentation, and we've..." [See full review](https://www.capterra.com/p/170401/ITGlue/#Capterra___6686915) TC Thalia C. Customer Success Manager > "I feel like sometimes it is a bit difficult to use, like information overload." [See full review](https://www.capterra.com/p/170401/ITGlue/#Capterra___4989197) JV Jon V. IT Service Delivery Manager > "It allows us to have an easy to access central location for all of our documentation, across all of our clients and prospective clients." [See full review](https://www.capterra.com/p/170401/ITGlue/#Capterra___4943945) MC Meagon C. Service Delivery Manager > "It has often not found a child folder in the folder hierarchy when searching by keyword when the word is in the document's title." [See full review](https://www.capterra.com/p/170401/ITGlue/#Capterra___4649749) [View Reviews](https://www.capterra.com/p/170401/ITGlue/reviews/) SA Sev A. Artist Support > "Guru has been a stable knowledgebase tool for both beginners and tenured employees, account and business managers, Quality Analysts and Subject Matter Experts in..." [See full review](https://www.capterra.com/p/224830/Guru/#Capterra___7004378) SA Sev A. Artist Support > "This can cause confusion as to what card to change when a company-wide update comes in, or what card to hide when a new change in the company's internal information..." [See full review](https://www.capterra.com/p/224830/Guru/#Capterra___7004378) SA Sev A. Artist Support > "Akin to its moniker "Guru", the program stores information well, sorts it out clearly, makes it readily available for both discussion and steadily teaches those who..." [See full review](https://www.capterra.com/p/224830/Guru/#Capterra___7004378) JL Jandolf L. Customer Care > "I have no major concerns; however, at times, the search bar doesn’t display the specific article needed to process a client’s request." [See full review](https://www.capterra.com/p/224830/Guru/#Capterra___6561504) JJ Jomar J. Core Support Team lead > "Guru has been our longest knowledge base system, and the experience has been amazing there are aspects that can be improved but over all it helped us navigate..." [See full review](https://www.capterra.com/p/224830/Guru/#Capterra___6861687) PAY Patricia Anne Y. Customer Care - Team Leader > "There are instances where the search bar doesn't display the exact article that I need to process our client's request." [See full review](https://www.capterra.com/p/224830/Guru/#Capterra___6514264) DF Daniel F. Support Advisor > "Marvelous, thanks to it, I can quickly access any documentation the company has, see if it was verified, see any changes it has, and it even comes with a summary to..." [See full review](https://www.capterra.com/p/224830/Guru/#Capterra___6795519) AR Albert R. Customer Service Expert > "Sorting and filtering can sometimes be difficult once the amount of information you have stored in Guru becomes a lot." [See full review](https://www.capterra.com/p/224830/Guru/#Capterra___6784587) KS Krishna S. Technical support agent > "Guru is excellent at centralizing and organizing business knowledge, which can greatly improve teamwork and productivity. Because the platform offers mobile apps,..." [See full review](https://www.capterra.com/p/224830/Guru/#Capterra___6382979) AV Anastassiya V. Support Associate > "Honestly I don't have anything that I particularly don't like, its mostly the field of my job that makes guru cards, for example, a bit irrelevant sometimes since..." [See full review](https://www.capterra.com/p/224830/Guru/#Capterra___6555482) Keri H. Sr Partner Services Representative > "My team consists of generalists who have to know a LOT of information, and Guru enables us to store and access that information in a way that has increased our..." [See full review](https://www.capterra.com/p/224830/Guru/#Capterra___6674865) AP Antonia P. Customer Support Associate > "I think that if notifications aren't well tailored, they can sometimes feel overwhelming and sometimes the app load slowly." [See full review](https://www.capterra.com/p/224830/Guru/#Capterra___6588551) JT Jericho T. Corporate Travel Consultant - Customer Care Support > "A platform that enables our team to get the information we need and to answer our client's queries, to know more information about our tools and process, and other..." [See full review](https://www.capterra.com/p/224830/Guru/#Capterra___6499831) KS Kyra S. Operations Enablement Analyst > "I don't like that there aren't quick how-to resources EASILY available to all users (e.g., to learn how to get the best use of Ask Guru)" [See full review](https://www.capterra.com/p/224830/Guru/#Capterra___6655253) DP Daniel P. Customer Success Manager > "The ability to centralize our documentation and easily collaborate on projects has boosted productivity and reduced redundancy. Despite a few initial setup..." [See full review](https://www.capterra.com/p/224830/Guru/#Capterra___6406817) KS Krishna S. Technical support agent > "It can be somewhat pricey, particularly for newer or smaller companies, as the price may be too much to cover on a limited budget." [See full review](https://www.capterra.com/p/224830/Guru/#Capterra___6382979) GS Glacie S. Customer Service Representative > "GURU makes it easier for us to easily locate the information we needed, and at the same time, we can minimize it so it stays open even if we are on a different tab,..." [See full review](https://www.capterra.com/p/224830/Guru/#Capterra___6780762) GL Gabriel L. CSR > "The disadvantage of Guru is that you have to make sure that the specific article that you're looking for is the right one, most of the time." [See full review](https://www.capterra.com/p/224830/Guru/#Capterra___6431582) Diana V. Business Process Operations Administrator > "We have captured processes for all departments including the IT department and this has proven essential as our company grows it helps to have our processes written..." [See full review](https://www.capterra.com/p/224830/Guru/#Capterra___6396926) FM Fabrizio M. Technical Support Engineer III > "It was sometimes very picky when returning search results, you had to be very specific to get the articles you were looking for." [See full review](https://www.capterra.com/p/224830/Guru/#Capterra___6800560) GB Graham B. Client Success Manager > "Centralizes all our team's documention, accelerates new employee onboarding and pushes us to keep documents up to date and viable." [See full review](https://www.capterra.com/p/224830/Guru/#Capterra___6454585) JS Joao S. Customer Service Representative > "It's hard to understand how to use the AI, I tried to understand how to use or at least understand why I couldn't use but to no avail." [See full review](https://www.capterra.com/p/224830/Guru/#Capterra___7002959) NoB Niño B. CSR > "I like when you search a specific key word that you're looking for, Guru will show you all of the available articles that contains that key word which makes it more..." [See full review](https://www.capterra.com/p/224830/Guru/#Capterra___6409825) MM Matheus M. Customer Support Contractor > "Loading times can hinder the workflow when you are facing a busy day." [See full review](https://www.capterra.com/p/224830/Guru/#Capterra___6660528) AR Azizkhon R. Support Associate > "Its real-time knowledge base ensures that team members have the most up-to-date information at their fingertips, enhancing productivity and collaboration." [See full review](https://www.capterra.com/p/224830/Guru/#Capterra___6404501) MI Merlyn I. Customer Service > "system issues, error in updates, cracked data or inaccessible data" [See full review](https://www.capterra.com/p/224830/Guru/#Capterra___6595105) VR Verified Reviewer Property Claims Specialist II > "We can mark the files we use the most as favorites and forward links to information to our teammates, making it easy for others to access the information they need." [See full review](https://www.capterra.com/p/224830/Guru/#Capterra___6405151) JAD Jarod Andre D. Customer service representative > "less organized tables and hard to navigate when you locate the exact card" [See full review](https://www.capterra.com/p/224830/Guru/#Capterra___6497852) MR Mubtasim R. Senior Specialist, Developer Support > "Provides quick access to card edits, setting up reviews for cards and creating favourite card lists." [See full review](https://www.capterra.com/p/224830/Guru/#Capterra___6831005) AT Anurag T. Team Leader > "The only issue I have with Guru is the limited variety of formatting tools." [See full review](https://www.capterra.com/p/224830/Guru/#Capterra___6416041) DT Diksha T. Technical support agent > "The platform is frequently complimented for the flexibility it provides with regard to payment choices and project conditions, as well as its payment security..." [See full review](https://www.capterra.com/p/224830/Guru/#Capterra___6382932) WR Wildred R. Trainer > "When looking for a Guru article that has been deleted, nothing comes up, you have to investigate with a superior to find out the article was deleted, maybe there..." [See full review](https://www.capterra.com/p/224830/Guru/#Capterra___6279828) JJI John Jaylen I. Customer Service Representative > "The collaborative features also help ensure that knowledge is continuously updated and accessible to everyone. While there are a few areas where customization could..." [See full review](https://www.capterra.com/p/224830/Guru/#Capterra___6595036) AR Azizkhon R. Support Associate > "I dislike Guru is reliance on constant internet connectivity for optimal functionality." [See full review](https://www.capterra.com/p/224830/Guru/#Capterra___6404501) DL Daniel L. Customer Support > "You can select many cards at the same and spread and not check one-by-one, you can grouo them, you can favorite, and the search option is very effiecient." [See full review](https://www.capterra.com/p/224830/Guru/#Capterra___6656132) VR Verified Reviewer Advisor > "One of the things that bothers me about snowmobiling for the Guru is the lack of organisation." [See full review](https://www.capterra.com/p/224830/Guru/#Capterra___6438690) FN Farzana N. Senior Support Member > "The experience with Guru is great. Whenever I need to find a workflow for my work, I can simply search and open a Guru card. While training and auditing, I can..." [See full review](https://www.capterra.com/p/224830/Guru/#Capterra___6438678) HS Hermielyn S. customer support rep > "when searching for a topic it was not filtered properly" [See full review](https://www.capterra.com/p/224830/Guru/#Capterra___6397000) Diana M. Demand Team Lead > "It keeps processes, scripts, and SOPs in one place, which saves time and ensures everyone is aligned." [See full review](https://www.capterra.com/p/224830/Guru/#Capterra___6863280) UAV Umang Atul V. Client Experience > "Unreliability sometimes because of unverified articles." [See full review](https://www.capterra.com/p/224830/Guru/#Capterra___6555163) AP Aleksandra P. Support Enablement Manager > "Cards" not being "Pages", you're primed to separate new bits of knowledge into easily graspable chunks, thus making information easier on the user's working memory." [See full review](https://www.capterra.com/p/224830/Guru/#Capterra___6442794) LL Lamarr L. Customer Success Manager > "If you don’t keep it clean, things can get cluttered fast." [See full review](https://www.capterra.com/p/224830/Guru/#Capterra___6827849) DRV Donnie Ray V. Business Travel Consultant > "You can easily locate the app by entering relevant keywords, providing seamless access to all stored data." [See full review](https://www.capterra.com/p/224830/Guru/#Capterra___6479825) UAV Umang Atul V. Client Experience > "poor search for keywords used" [See full review](https://www.capterra.com/p/224830/Guru/#Capterra___6555163) JJI John Jaylen I. Customer Service Representative > "Additionally, I appreciate how the platform encourages consistent knowledge management, ensuring that everyone on the team has access to accurate, up-to-date..." [See full review](https://www.capterra.com/p/224830/Guru/#Capterra___6595036) MF Matthew F. Senior Account Manager > "Sometimes it is a pain when I'm on a webpage where I need to enter a lot of data and need to use a Guru card for a guide or reference and the Guru card blocks my..." [See full review](https://www.capterra.com/p/224830/Guru/#Capterra___5039022) JR Jhondel R. Customer Service > "It also integrates with various other tools and platforms, making it a versatile option for managing knowledge within an organization." [See full review](https://www.capterra.com/p/224830/Guru/#Capterra___6419633) WG Will G. Professional Services Delivery Manager > "This means I need to rethink the organizational structure of cards to ensure a ton of information doesn't end up in a single folder making it difficult to locate..." [See full review](https://www.capterra.com/p/224830/Guru/#Capterra___6015715) BS Brenda S. Customer Support > "It helps me clearly handle any problem I face with customer support, making the process simple and stress-free" [See full review](https://www.capterra.com/p/224830/Guru/#Capterra___7003075) VR Verified Reviewer Sr. Sales Enablement Lead > "The folders and linking cards can feel clunky and difficult to navigate, so our users use it more like a search engine." [See full review](https://www.capterra.com/p/224830/Guru/#Capterra___6322646) JK Jonathan K. Customer Service Representative > "This is so incredibly good to set expectations about how workes should do and behave, and it's also useful as a guide to always check when you're insecure about how..." [See full review](https://www.capterra.com/p/224830/Guru/#Capterra___6398859) AMM Aelijah Matthew M. Customer Service Representative > "Some articles published are incomplete and has dead ends." [See full review](https://www.capterra.com/p/224830/Guru/#Capterra___6598148) MO Maria O. Training Specialist > "We as users appreciate Guru’s ability to centralize information, making it easily accessible and searchable for team members." [See full review](https://www.capterra.com/p/224830/Guru/#Capterra___6397019) JE John E. Specialist > "Information can sometimes be very hard to find, specially since there are a lot of same words." [See full review](https://www.capterra.com/p/224830/Guru/#Capterra___6397687) Ricardo V. Client Adviser > "Allow for a great database of support/project database, making life easy for the team and collaborators." [See full review](https://www.capterra.com/p/224830/Guru/#Capterra___6870068) PE Princess E. Customer Operations Adviser > "the drag and drop down, when you have to click to drop down before you access and information, makes it harder to spot of an information quickly." [See full review](https://www.capterra.com/p/224830/Guru/#Capterra___6250235) JoB João B. Customer Support Specialist > "Reading the updates when a Guru is updated and with the new or altered content highlighted, makes it much easier when we need to always be up to date." [See full review](https://www.capterra.com/p/224830/Guru/#Capterra___6661363) SR Senya R. Sr. Director > "Somewhat not too intuitive." [See full review](https://www.capterra.com/p/224830/Guru/#Capterra___7044923) MI Muminah I. Account Manager > "The browser extension and Slack integration are standout features that make knowledge truly accessible “in the flow of work.”" [See full review](https://www.capterra.com/p/224830/Guru/#Capterra___6823116) Diana V. Business Process Operations Administrator > "Often times they don't attach and makes it hard to follow." [See full review](https://www.capterra.com/p/224830/Guru/#Capterra___6396926) Diana M. Demand Team Lead > "It is especially valuable for onboarding new team members and reducing repetitive questions across the team." [See full review](https://www.capterra.com/p/224830/Guru/#Capterra___6863280) VR Verified Reviewer Customer Success Specialist > "Not the best organization in terms of UI and knowledge" [See full review](https://www.capterra.com/p/224830/Guru/#Capterra___6664517) BO Benmarlowe O. Associate Manager > "It's allows us to save time and effective search for knowledge based information conveniently without the hassle." [See full review](https://www.capterra.com/p/224830/Guru/#Capterra___6560068) AS Aman S. Team Lead > "Sometimes they may not be helpful if the information is outdated, incomplete, or difficult to navigate, leading to potential inefficiencies and frustrations in..." [See full review](https://www.capterra.com/p/224830/Guru/#Capterra___6367275) JKM John Kenneth M. Supervisor > "GURU is very user friendly that allows us, users to find the information that we need that are vital on providing 7 star service to our clients." [See full review](https://www.capterra.com/p/224830/Guru/#Capterra___6395298) AG Alonso G. Customer Service Advisor > "Sometimes I can't get the correct response about my questions." [See full review](https://www.capterra.com/p/224830/Guru/#Capterra___6398052) SA Sev A. Artist Support > "Readily available information at the type, click and enter of an input, Guru makes itself worth its services." [See full review](https://www.capterra.com/p/224830/Guru/#Capterra___7004378) LD Leonardo D. Quality Analyst > "I've been working here at Concentrix/Spotify for a few years (7, to be exact) and I can say our life was much more difficult without Guru." [See full review](https://www.capterra.com/p/224830/Guru/#Capterra___6413566) LJP Lovely Jane P. Subject Matter Expert > "It helps us deliver the right resolution to our customers every day, thanks to Guru that we can access easily." [See full review](https://www.capterra.com/p/224830/Guru/#Capterra___6399950) KV Khatrina V. Email Advisor > "These issues further complicate an already stressful working environment." [See full review](https://www.capterra.com/p/224830/Guru/#Capterra___6559363) AP Aleksandra P. Support Enablement Manager > "A brilliant tool if you have a growing knowledge base, things change and you need to have a system that will allow you to know the information you're using is..." [See full review](https://www.capterra.com/p/224830/Guru/#Capterra___6442794) AS Ankur S. Support Associate > "Sometimes Guru card feels choppy to use." [See full review](https://www.capterra.com/p/224830/Guru/#Capterra___6422188) OB Olga B. Onboarding Specialist > "These aspects make accessing and managing information effortless and enhance productivity across teams." [See full review](https://www.capterra.com/p/224830/Guru/#Capterra___6398435) AM Anthony M. Training Lead, Knowledge Management > "The only complaint I can think of is I wish individual cards would be able to exist in more than 1 collection. And that's seriously the only downside I could think..." [See full review](https://www.capterra.com/p/224830/Guru/#Capterra___6351847) RM Rafael M. Customer Support Advisor > "I love the way Guru allows users to see the information with images and full explanations of examples." [See full review](https://www.capterra.com/p/224830/Guru/#Capterra___6801611) JK Jonathan K. Customer Service Representative > "Well, tech issues, nothing new in our Customer Support world." [See full review](https://www.capterra.com/p/224830/Guru/#Capterra___6398859) JR Jhondel R. Customer Service > "It's a knowledge management platform that helps teams store, share, and access important information." [See full review](https://www.capterra.com/p/224830/Guru/#Capterra___6419633) MM Meghan M. Brand strategy > "The knowledge trigger features usually dont work too well for my team it might be a temporary issue but we never seem to use the feature anyway." [See full review](https://www.capterra.com/p/224830/Guru/#Capterra___5048262) JoR João R. Bilingual Customer Service > "I just started using it and didn't needed a long introduction or tutorial, it all just flows, which is a pro when you use a tool like this." [See full review](https://www.capterra.com/p/224830/Guru/#Capterra___7002935) Victoria B. Property Manager > "It's not as easy to format as a Google Document." [See full review](https://www.capterra.com/p/224830/Guru/#Capterra___6660204) [View Reviews](https://www.capterra.com/p/224830/Guru/reviews/) ## User interface [IT Glue](https://www.capterra.com/p/170401/ITGlue/) 4.65 (340) [Guru](https://www.capterra.com/p/224830/Guru/) 4.85 (639) ## Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ### Features IT Glue 19/41 - AI Copilot - Alerts/Notifications - API - Catalog Management - Chatbot - Collaboration Tools - Commenting/Notes - Content Library - Customizable Branding - Customizable Templates - Dashboard - Document Storage - Drag & Drop Editor - Email Alerts - Feedback Management - Full Text Search - Generative AI - Knowledge Management - Live Chat - Mobile Alerts - Mobile Interface - Multi-Language - Online Forums - Pre-built Templates - Real-Time Notifications - Real-Time Reporting - Reporting/Analytics - Reporting & Statistics - Rich Text Editor - Self Service Portal - SEO Management - Social Media Integration - Templates - Text Editing - Third-Party Integrations - User Management - Web Notifications - Website Integration - Widgets - Wiki - WYSIWYG Editor [See all features](https://www.capterra.com/p/170401/ITGlue/#features) Guru Top features 36/41 - AI Copilot - Alerts/Notifications - API - Catalog Management - Chatbot - Collaboration Tools - Commenting/Notes - Content Library - Customizable Branding - Customizable Templates - Dashboard - Document Storage - Drag & Drop Editor - Email Alerts - Feedback Management - Full Text Search - Generative AI - Knowledge Management - Live Chat - Mobile Alerts - Mobile Interface - Multi-Language - Online Forums - Pre-built Templates - Real-Time Notifications - Real-Time Reporting - Reporting/Analytics - Reporting & Statistics - Rich Text Editor - Self Service Portal - SEO Management - Social Media Integration - Templates - Text Editing - Third-Party Integrations - User Management - Web Notifications - Website Integration - Widgets - Wiki - WYSIWYG Editor [See all features](https://www.capterra.com/p/224830/Guru/#features) ### Recognition IT Glue is recognized as a top-rated tool in 1 Capterra Shortlist reports Guru is recognized as a top-rated tool in 4 Capterra Shortlist reports Best Value Knowledge ManagementSoftware (2023)  ### Deployment & support IT Glue Deployment - Cloud, SaaS, Web-Based - Desktop Mac - Desktop Windows - Desktop Linux - On-Premise Windows - On-Premise Linux - Desktop Chromebook - Mobile Android - Mobile iPhone - Mobile iPad Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Guru Deployment - Cloud, SaaS, Web-Based - Desktop Mac - Desktop Windows - Desktop Linux - On-Premise Windows - On-Premise Linux - Desktop Chromebook - Mobile Android - Mobile iPhone - Mobile iPad Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos ### Company Details IT Glue - By Kaseya - Located in United States - Founded in 2004 Guru - By Guru - Located in United States - Founded in 2013 ## Popular Comparisons [IT Glue](https://www.capterra.com/p/170401/ITGlue/)[4.65 (340)](https://www.capterra.com/p/170401/ITGlue/reviews/) vs [N-central](https://www.capterra.com/p/13803/N-central/)[4.16 (253)](https://www.capterra.com/p/13803/N-central/reviews/) $29/month Price $1.75 4.5 Features 4.2 4.6 Ease of Use 4.0 [View full comparison](https://www.capterra.com/compare/13803-170401/N-central-vs-ITGlue) [Guru](https://www.capterra.com/p/224830/Guru/)[4.85 (639)](https://www.capterra.com/p/224830/Guru/reviews/) vs [Connecteam](https://www.capterra.com/p/153140/Connecteam/)[4.64 (5,298)](https://www.capterra.com/p/153140/Connecteam/reviews/) Contact vendor for pricing Price $29/month 4.8 Features 4.5 4.8 Ease of Use 4.7 [View full comparison](https://www.capterra.com/compare/153140-224830/Connecteam-vs-Guru) [IT Glue](https://www.capterra.com/p/170401/ITGlue/)[4.65 (340)](https://www.capterra.com/p/170401/ITGlue/reviews/) vs [N-sight RMM](https://www.capterra.com/p/163344/N-sight/)[4.30 (201)](https://www.capterra.com/p/163344/N-sight/reviews/) $29/month Price $99/month 4.5 Features 4.3 4.6 Ease of Use 4.3 [View full comparison](https://www.capterra.com/compare/163344-170401/N-sight-vs-ITGlue) [Guru](https://www.capterra.com/p/224830/Guru/)[4.85 (639)](https://www.capterra.com/p/224830/Guru/reviews/) vs [Confluence](https://www.capterra.com/p/136446/Confluence/)[4.48 (3,697)](https://www.capterra.com/p/136446/Confluence/reviews/) Contact vendor for pricing Price $5.42/month 4.8 Features 4.4 4.8 Ease of Use 4.3 [View full comparison](https://www.capterra.com/compare/136446-224830/Confluence-vs-Guru) [IT Glue](https://www.capterra.com/p/170401/ITGlue/)[4.65 (340)](https://www.capterra.com/p/170401/ITGlue/reviews/) vs [Syncro](https://www.capterra.com/p/207618/Syncro/)[4.61 (149)](https://www.capterra.com/p/207618/Syncro/reviews/) $29/month Price $129/month 4.5 Features 4.4 4.6 Ease of Use 4.6 [View full comparison](https://www.capterra.com/compare/170401-207618/ITGlue-vs-Syncro) [Guru](https://www.capterra.com/p/224830/Guru/)[4.85 (639)](https://www.capterra.com/p/224830/Guru/reviews/) vs [Document360](https://www.capterra.com/p/177031/Document360/)[4.66 (292)](https://www.capterra.com/p/177031/Document360/reviews/) Contact vendor for pricing Price Contact vendor for pricing 4.8 Features 4.5 4.8 Ease of Use 4.7 [View full comparison](https://www.capterra.com/compare/177031-224830/Document360-vs-Guru) [IT Glue](https://www.capterra.com/p/170401/ITGlue/)[4.65 (340)](https://www.capterra.com/p/170401/ITGlue/reviews/) vs [NinjaOne](https://www.capterra.com/p/184229/NinjaOne/)[4.74 (294)](https://www.capterra.com/p/184229/NinjaOne/reviews/) $29/month Price Contact vendor for pricing 4.5 Features 4.5 4.6 Ease of Use 4.7 [View full comparison](https://www.capterra.com/compare/170401-184229/ITGlue-vs-NinjaOne) [Guru](https://www.capterra.com/p/224830/Guru/)[4.85 (639)](https://www.capterra.com/p/224830/Guru/reviews/) vs [Freshservice](https://www.capterra.com/p/132997/Freshservice/)[4.54 (753)](https://www.capterra.com/p/132997/Freshservice/reviews/) Contact vendor for pricing Price $19/month 4.8 Features 4.3 4.8 Ease of Use 4.6 [View full comparison](https://www.capterra.com/compare/132997-224830/Freshservice-vs-Guru) [IT Glue](https://www.capterra.com/p/170401/ITGlue/)[4.65 (340)](https://www.capterra.com/p/170401/ITGlue/reviews/) vs [Atera](https://www.capterra.com/p/144309/Atera/)[4.54 (449)](https://www.capterra.com/p/144309/Atera/reviews/) $29/month Price $129/month 4.5 Features 4.3 4.6 Ease of Use 4.6 [View full comparison](https://www.capterra.com/compare/144309-170401/Atera-vs-ITGlue) [Guru](https://www.capterra.com/p/224830/Guru/)[4.85 (639)](https://www.capterra.com/p/224830/Guru/reviews/) vs [Helpjuice](https://www.capterra.com/p/130533/Helpjuice/)[4.71 (104)](https://www.capterra.com/p/130533/Helpjuice/reviews/) Contact vendor for pricing Price $120/month 4.8 Features 4.4 4.8 Ease of Use 4.6 [View full comparison](https://www.capterra.com/compare/130533-224830/Helpjuice-vs-Guru) [IT Glue](https://www.capterra.com/p/170401/ITGlue/)[4.65 (340)](https://www.capterra.com/p/170401/ITGlue/reviews/) vs [Freshservice](https://www.capterra.com/p/132997/Freshservice/)[4.54 (753)](https://www.capterra.com/p/132997/Freshservice/reviews/) $29/month Price $19/month 4.5 Features 4.3 4.6 Ease of Use 4.6 [View full comparison](https://www.capterra.com/compare/132997-170401/Freshservice-vs-ITGlue) [Guru](https://www.capterra.com/p/224830/Guru/)[4.85 (639)](https://www.capterra.com/p/224830/Guru/reviews/) vs [Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/)[4.40 (18,790)](https://www.capterra.com/p/61368/Salesforce/reviews/) Contact vendor for pricing Price $25/month 4.8 Features 4.4 4.8 Ease of Use 4.0 [View full comparison](https://www.capterra.com/compare/61368-224830/Salesforce-vs-Guru)