# Compare IT Glue vs Paperpile 2026 | Capterra

> Unsure of what to choose? Check Capterra to compare IT Glue and Paperpile based on pricing, features, product details, and verified reviews.

Source: https://www.capterra.com/compare/170401-233181/ITGlue-vs-Paperpile

---

# IT Glue vs Paperpile Features and Cost Comparison

Last updated March 13th, 2026

Provider data verified by our Software Research team, and reviews  
moderated by our Reviews Verification team.[Learn more](https://www.capterra.com/our-story/)

Your comparison:

IT GluePaperpile2/4 selected

[IT Glue](https://www.capterra.com/p/170401/ITGlue/)[4.6 (331)](https://www.capterra.com/p/170401/ITGlue/reviews/)

[Paperpile](https://www.capterra.com/p/233181/Paperpile/)[4.8 (122)](https://www.capterra.com/p/233181/Paperpile/reviews/)

[## IT Glue](https://www.capterra.com/p/170401/ITGlue/)[4.6 (331)](https://www.capterra.com/p/170401/ITGlue/reviews/)

Starting Price

$29.00/month

Value-for-Money

4.4

Functionality

4.5

Ease of Use

4.6

Customer Service

4.4

Reviews Sentiment

Based on [331 reviews](#user-reviews)

Positive

321

Neutral

9

Negative

1

[## Paperpile](https://www.capterra.com/p/233181/Paperpile/)[4.8 (122)](https://www.capterra.com/p/233181/Paperpile/reviews/)

Starting Price

$2.99/month

Value-for-Money

4.7

Functionality

4.5

Ease of Use

4.7

Customer Service

4.7

Reviews Sentiment

Based on [122 reviews](#user-reviews)

Positive

120

Neutral

2

Negative

0

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User rating

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of reviewers  
rated it above 4 stars

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Highest Rated

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### LiveAgent

4.7 (1,753)

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## Summary

* * *

Key features rated by users

Features selected based on 5,312 reviews from knowledge management software users.  
about the Fit Score methodology.

Fit Score methodology

Our Fit Score reflects how reviewers rate a product’s performance against a set of features reviewers rate as most important. A higher score indicates the product is rated better in delivering what reviewers most care about.

  

If the Fit Score is not shown for a specific product, that only means there are currently not enough relevant data points to develop a meaningful score. It does not indicate that the product should be excluded from further evaluation. Best for Methodology

61%Fit

Missing features

Feature ratings

Knowledge Base Management

4.6

Content Management

NA

Document Management

4.5

Communication Management

NA

Customizable Fields

3.7

\--%Fit

Missing features

Not enough reviews

Feature ratings

Knowledge Base Management

5.0

Content Management

4.6

Document Management

\--

Communication Management

NA

Customizable Fields

NA

User satisfaction

User satisfaction

4.6

User reviews[331](https://www.capterra.com/p/170401/ITGlue/reviews/)

Ease of use

4.6

Functionality

4.5

Value for money

4.4

Customer support

4.4

User satisfaction

4.8

User reviews[122](https://www.capterra.com/p/233181/Paperpile/reviews/)

Ease of use

4.7

Functionality

4.5

Value for money

4.7

Customer support

4.7

Price starts from

Price starts from

$29Per User, Per Month

-   Free version
-   Free trial

Price starts from

$2.99Flat Rate, Per Month

-   Free version
-   Free trial

Best for

Best for

IT Glue is designed to help IT professionals document SOPs, passwords, assets, vendors, and users. Whether you're running an IT team or an MSP, IT Glue centralizes and standardizes your documentation.

Best for

Not provided by vendor

## User reviews

Pros & cons

DR

Denuka R.

Operations Manager

> "The password injection integration with Datto RMM is especially powerful, allowing technicians to securely access systems without exposing..."

[See full review](https://www.capterra.com/p/170401/ITGlue/#Capterra___7059497)

LP

Lowell P.

President

> "It lacks document tagging, and the rich text controls seem to have two different/conflicting settings for headings with regard to how they show..."

[See full review](https://www.capterra.com/p/170401/ITGlue/#Capterra___6687230)

DR

Denuka R.

Operations Manager

> "I also value the ability to securely store 2FA details, which keeps everything in one place while maintaining strong security for the team."

[See full review](https://www.capterra.com/p/170401/ITGlue/#Capterra___7059497)

OT

OIivier T.

CTO

> "The support sometimes is slow and feature request takes time to implement. Although there are a lot of integration already baked in, some are..."

[See full review](https://www.capterra.com/p/170401/ITGlue/#Capterra___6821465)

RG

Randy G.

AVP - Systems Administrator

> "IT Glues core features work very well. When using just the website, the ability to easily add documentation (you can import directly from word or..."

[See full review](https://www.capterra.com/p/170401/ITGlue/#Capterra___6813613)

VR

Verified Reviewer

COO

> "I don't like the way it creates a default location completing certain actions, even when an address already exists."

[See full review](https://www.capterra.com/p/170401/ITGlue/#Capterra___7010203)

LH

Lewis H.

infrastructure Engineer

> "IT glue password management enables me and the team to manage, control and ensure fast customer support with ease of use by having all of the..."

[See full review](https://www.capterra.com/p/170401/ITGlue/#Capterra___7009497)

CA

Craig A.

National Manager, Managed Service Delivery

> "It can get a little complicated to configure some things, and the integrations with non-Kaseya products are a bit hit and miss."

[See full review](https://www.capterra.com/p/170401/ITGlue/#Capterra___7010216)

TP

Tejas P.

IT Manager

> "Great tool for Password management, Document management, asset management, site summary for the customers, contacts etc."

[See full review](https://www.capterra.com/p/170401/ITGlue/#Capterra___6821965)

RG

Randy G.

AVP - Systems Administrator

> "The UI can sometimes be a bit cumbersome to use - requiring multiple clicks to get where you need to go."

[See full review](https://www.capterra.com/p/170401/ITGlue/#Capterra___6813613)

TS

Terry S.

Network Engineer

> "We have lots of clients and helping them track their passwords and keep 2FA tokens, and the granular permissions for all the items is wonderful."

[See full review](https://www.capterra.com/p/170401/ITGlue/#Capterra___6821523)

AJ

Andrew J.

NOC Lead

> "myglue sharing can be a bit difficult to deploy and manage for comanaged companies."

[See full review](https://www.capterra.com/p/170401/ITGlue/#Capterra___6803791)

MS

Mike S.

IT Manager

> "The ability to sync with our PSA as well as other software in our technology stack has saved time by reducing data entry as well as reduced user..."

[See full review](https://www.capterra.com/p/170401/ITGlue/#Capterra___6687112)

DM

Dave M.

Technician

> "The integration between AutiTask and Datto RMM can be a bit off. "

[See full review](https://www.capterra.com/p/170401/ITGlue/#Capterra___6827100)

AH

Alex H.

Pre Sales

> "We switched to IT Glue as a new repository for our configuration, licensing and password recording due to its security and ability to link..."

[See full review](https://www.capterra.com/p/170401/ITGlue/#Capterra___6477705)

AJ

Andrew J.

NOC Lead

> "It feels very outdated and the level of per org customization isnt great."

[See full review](https://www.capterra.com/p/170401/ITGlue/#Capterra___6803791)

JR

Jaycob R.

Application Project Manager

> "IT Glue keeps getting better each year and their client support team is extensive and caring. if you need any support, their engineering support..."

[See full review](https://www.capterra.com/p/170401/ITGlue/#Capterra___7009520)

SC

Stefan C.

Culsoltant

> "It’s not so much a specific thing, more that it can be difficult for the slightly older ones in the IT field to figure out that they are not..."

[See full review](https://www.capterra.com/p/170401/ITGlue/#Capterra___6505290)

OT

OIivier T.

CTO

> "However, there are some drawbacks. Despite these limitations, IT Glue remains a solid choice for centralized IT documentation, especially for..."

[See full review](https://www.capterra.com/p/170401/ITGlue/#Capterra___6821465)

HK

Harrison K.

Help Desk Manager

> "The overall UI design leaves something to be desired."

[See full review](https://www.capterra.com/p/170401/ITGlue/#Capterra___7050427)

DS

Dilak S.

Senior Experience Designer

> "Additionally, IT Glue allocates enterprise-grade security to secure information by leveraging SOC2 compliance and access control features."

[See full review](https://www.capterra.com/p/170401/ITGlue/#Capterra___6686735)

RR

Richard R.

Technical Support

> "Can be overwhelming at times especially when you're trying to locate something quickly but are currently helping another client"

[See full review](https://www.capterra.com/p/170401/ITGlue/#Capterra___6828615)

DS

David S.

Owner

> "IT Glue helps me to keep organised but it also impresses clients because they always come to me asking for information about their systems and..."

[See full review](https://www.capterra.com/p/170401/ITGlue/#Capterra___6685798)

JJ

Jack J.

IT Director

> "i find in kasya the support is sadly not always great and the problem with that is as products if it goes down its hard to get help"

[See full review](https://www.capterra.com/p/170401/ITGlue/#Capterra___7009492)

DS

Dilak S.

Senior Experience Designer

> "With IT Glue allocates robust documentation framework that makes it super easy and effective to organize IT information in one central place."

[See full review](https://www.capterra.com/p/170401/ITGlue/#Capterra___6686735)

AY

Aaron Y.

IT Technician

> "There are a couple of things that have hindered my experience:-The quick search text input does not clear when switching between different..."

[See full review](https://www.capterra.com/p/170401/ITGlue/#Capterra___4808574)

LH

Lewis H.

infrastructure Engineer

> "IT glue does exactly what it states it does with very little limitations on how you and the team can manage the customer data."

[See full review](https://www.capterra.com/p/170401/ITGlue/#Capterra___7009497)

AW

Aaron W.

President

> "Passwords are not tested to make sure they are not on the dark web, Secure, or used multiple times. "

[See full review](https://www.capterra.com/p/170401/ITGlue/#Capterra___6685890)

CR

Cheri R.

Professional Services Manager

> "It makes documentation efficient and accessible, which directly improves both internal operations and client support."

[See full review](https://www.capterra.com/p/170401/ITGlue/#Capterra___7009518)

VR

Verified Reviewer

Service Delivery Manager

> "Outages take our entire business offline due to the passwords being locked up."

[See full review](https://www.capterra.com/p/170401/ITGlue/#Capterra___6477446)

PG

Preston G.

Operations Manager

> "The integrations with other platforms and systems, is the greatest strength and benefit on augmenting data with core systems in information."

[See full review](https://www.capterra.com/p/170401/ITGlue/#Capterra___6686061)

BH

Brian H.

Systems Administrator

> "There hasn't been a way to import passwords directly into a user's personal password vault."

[See full review](https://www.capterra.com/p/170401/ITGlue/#Capterra___6301314)

HK

Harrison K.

Help Desk Manager

> "Great product, I love the analytics in the backend for metrics with the team."

[See full review](https://www.capterra.com/p/170401/ITGlue/#Capterra___7050427)

JG

Justin G.

IT Specialist

> "We ran into some syncing issues."

[See full review](https://www.capterra.com/p/170401/ITGlue/#Capterra___6851303)

MS

Markus S.

Director of Technology and Partnerships

> "We love how it stores all documentation and user/device credentials, but mostly how it integrates with all other Kaseya/Datto products in K365."

[See full review](https://www.capterra.com/p/170401/ITGlue/#Capterra___6484837)

AK

Alfin K.

MDS

> "Bad interface with slow processing which makes a headache to the customer"

[See full review](https://www.capterra.com/p/170401/ITGlue/#Capterra___6675490)

Larry R.

Operations Coordinator

> "I like how you can see activity in the app, and see what data has been added and by whom."

[See full review](https://www.capterra.com/p/170401/ITGlue/#Capterra___6825166)

DA

Dallas A.

Client Systems Administrator

> "I find that the time I have spent taking training and then to do a long knowledge test is counter intuitive to my Work Time."

[See full review](https://www.capterra.com/p/170401/ITGlue/#Capterra___6686966)

VR

Verified Reviewer

Knowledge Manager

> "It provides a solid platform for us to manage all of our documentation; both internal and for clients."

[See full review](https://www.capterra.com/p/170401/ITGlue/#Capterra___6588738)

Steve B.

Marketing

> "The ability to sync customer products or the ability to pull them from agreements via 3rd party PSA's doesn't seem to be there."

[See full review](https://www.capterra.com/p/170401/ITGlue/#Capterra___4804499)

VR

Verified Reviewer

COO

> "It provides an easy to document processes, manage passwords and collaborate with teams."

[See full review](https://www.capterra.com/p/170401/ITGlue/#Capterra___7010203)

LK

Lorenzo K.

Security Project Engineer

> "Frequent outages have caused internal frustration with the product."

[See full review](https://www.capterra.com/p/170401/ITGlue/#Capterra___6753958)

SJ

Simon J.

Senior System Engineer

> "This reduces onboarding time, minimizes errors, and boosts team collaboration."

[See full review](https://www.capterra.com/p/170401/ITGlue/#Capterra___6834996)

DS

David S.

Owner

> "if I had to say something i dont like it would be the price just because money is always a big consideration in business."

[See full review](https://www.capterra.com/p/170401/ITGlue/#Capterra___6685798)

SS

Sukhjit S.

System Administrator

> "Put in the time and effort to manage it properly and you'll reap massive rewards."

[See full review](https://www.capterra.com/p/170401/ITGlue/#Capterra___7059526)

CA

Cindy A.

Vice President

> "A little bit difficult to navigate at times."

[See full review](https://www.capterra.com/p/170401/ITGlue/#Capterra___6686940)

CA

Craig A.

National Manager, Managed Service Delivery

> "Ease of use mainly, and the ability to integrate with the other products in the Kaseya suite e.g. DRMM, AutoTask etc."

[See full review](https://www.capterra.com/p/170401/ITGlue/#Capterra___7010216)

LK

Lorenzo K.

Security Project Engineer

> "Kaseya's footprint on the product is discouraging."

[See full review](https://www.capterra.com/p/170401/ITGlue/#Capterra___6753958)

Larry R.

Operations Coordinator

> "Entries are well-organized and have lots of options for capturing information."

[See full review](https://www.capterra.com/p/170401/ITGlue/#Capterra___6825166)

Alan H.

Chief Nerd

> "Also, in many cases, the ITGlue staffers argue against the use cases people propose, saying that is not how it is done but, at the same time, not..."

[See full review](https://www.capterra.com/p/170401/ITGlue/#Capterra___4804666)

DR

Denuka R.

Operations Manager

> "I really like how IT Glue makes day-to-day work faster and more organised."

[See full review](https://www.capterra.com/p/170401/ITGlue/#Capterra___7059497)

CP

Chris P.

Network Engineer

> "Documents are not available."

[See full review](https://www.capterra.com/p/170401/ITGlue/#Capterra___6589818)

BP

Brittany P.

Desktop Support Technician

> "I have worked with IT Glue since I started my career in IT five years ago I love it and it has helped me succeed in assisting clients with..."

[See full review](https://www.capterra.com/p/170401/ITGlue/#Capterra___6690870)

BD

Bruno D.

Director

> "I like the mobile app less."

[See full review](https://www.capterra.com/p/170401/ITGlue/#Capterra___6439321)

TP

Tejas P.

IT Manager

> "Over experience with IT Glue is excellent and cannot think of any other tool as a document management system for the organization"

[See full review](https://www.capterra.com/p/170401/ITGlue/#Capterra___6821965)

CP

Chris P.

Help desk manager

> "When the ITGlue servers go down, we are without access to our crucial client passwords."

[See full review](https://www.capterra.com/p/170401/ITGlue/#Capterra___4968420)

DA

Dallas A.

Client Systems Administrator

> "This allows me to see one dashboard and get access to things that use to take me several steps."

[See full review](https://www.capterra.com/p/170401/ITGlue/#Capterra___6686966)

DP

Derek P.

Information Systems Manager

> "Price, it is more expensive than other alternitives."

[See full review](https://www.capterra.com/p/170401/ITGlue/#Capterra___6689380)

JG

Justin G.

IT Specialist

> "Still, for organizations that value structured documentation and tight integrations, it's a worthy investment."

[See full review](https://www.capterra.com/p/170401/ITGlue/#Capterra___6851303)

BS

Brayden S.

System Administrator

> "The search feature among folders may sound harsh, but that is truly the ONLY gripe I have had with IT Glue."

[See full review](https://www.capterra.com/p/170401/ITGlue/#Capterra___4808581)

JG

Justin G.

IT Specialist

> "IT helped my team and I solidify our SOPs and miscellaneous documentation."

[See full review](https://www.capterra.com/p/170401/ITGlue/#Capterra___6851303)

SN

Sajid N.

Systems Engineer

> "Search sometimes breaks and does not give intended results though I know what I am searching is in it."

[See full review](https://www.capterra.com/p/170401/ITGlue/#Capterra___6178110)

DT

Danny T.

VP Operations

> "Making SOP documentation is a breeze! "

[See full review](https://www.capterra.com/p/170401/ITGlue/#Capterra___7059495)

MD

Mike D.

owner

> "There is not a way to import passwords in to a subfolder, so if you are importing personal passwords they have to go in the root of a folder and..."

[See full review](https://www.capterra.com/p/170401/ITGlue/#Capterra___4663718)

SS

Sukhjit S.

System Administrator

> "They're constantly improving and taking feedback from the community - very happy with the future of the platform."

[See full review](https://www.capterra.com/p/170401/ITGlue/#Capterra___7059526)

BM

Brian M.

Principal

> "Very occasionally, their system becomes inaccessible to me because of some internal DNS issue. "

[See full review](https://www.capterra.com/p/170401/ITGlue/#Capterra___4966168)

AY

Aaron Y.

IT Technician

> "IT Glue allows us to save our clients' passwords, SOP, and site information. Because of it, the console is an essential tool in our product..."

[See full review](https://www.capterra.com/p/170401/ITGlue/#Capterra___4808574)

DT

Daniel T.

Service Delivery Management

> "Another challenge I faced was with the search functionality of IT Glue. While the platform does offer a search bar, it was not always accurate,..."

[See full review](https://www.capterra.com/p/170401/ITGlue/#Capterra___4664012)

DM

Donnie M.

Business Development

> "My overall experience with IT Glue has been positive due to its ability to centralize and organize documentation effectively."

[See full review](https://www.capterra.com/p/170401/ITGlue/#Capterra___6487851)

CG

Clayton G.

IT Service manager

> "Most of the time they can't reproduce my issue and then kind of drop it."

[See full review](https://www.capterra.com/p/170401/ITGlue/#Capterra___4808547)

Malith W.

Senior Systems Consultant

> "I also like their efforts in merging AI capabilities to make it interesting and less and less painful to manage."

[See full review](https://www.capterra.com/p/170401/ITGlue/#Capterra___6439420)

MM

Mitchell M.

IT Lead

> "It doesn't integrate with every software or application that we use. "

[See full review](https://www.capterra.com/p/170401/ITGlue/#Capterra___6014255)

DS

David S.

TAM Proactive

> "Easy to use, able to link documents and build out relationships that allow you to easily find information."

[See full review](https://www.capterra.com/p/170401/ITGlue/#Capterra___6822226)

EH

Elliot H.

IT Support Engineer

> "Integration with BMS is poor and has caused us many issues"

[See full review](https://www.capterra.com/p/170401/ITGlue/#Capterra___4802823)

DM

Dave M.

Technician

> "I like the management of the domain names for each client. "

[See full review](https://www.capterra.com/p/170401/ITGlue/#Capterra___6827100)

CDM

Carl-Darren M.

Director

> "Poor support."

[See full review](https://www.capterra.com/p/170401/ITGlue/#Capterra___6426998)

EM

Eric M.

Network Engineer

> "I have only been using it for a few months but so far it is a great time saver and best way to pull all the information I need into one location."

[See full review](https://www.capterra.com/p/170401/ITGlue/#Capterra___6476805)

VR

Verified Reviewer

System Engineer

> "Searches can sometimes be wonky and slow"

[See full review](https://www.capterra.com/p/170401/ITGlue/#Capterra___4805781)

MS

Mike S.

IT Manager

> "The ability to export all data on a customer-basis is also beneficial."

[See full review](https://www.capterra.com/p/170401/ITGlue/#Capterra___6687112)

BL

Ben L.

Director

> "The search bar tool is pretty strange if you don't type in the right exact phrases or keywords, it's tricky to find your document."

[See full review](https://www.capterra.com/p/170401/ITGlue/#Capterra___3603159)

[View Reviews](https://www.capterra.com/p/170401/ITGlue/reviews/)

Sam W.

Staff Scientist

> "I reecently stumbled on a bug after Google updated - the Paperpile support team were really responsive, provided a work around and..."

[See full review](https://www.capterra.com/p/233181/Paperpile/#Capterra___6176338)

MM

Michael M.

Graduate Student

> "Sometimes I forget about this so when I download metadata from Paperpile directly, the PDF does not come along with it and I have to..."

[See full review](https://www.capterra.com/p/233181/Paperpile/#Capterra___3041774)

Sam W.

Staff Scientist

> "I also love that it can change citation styles with pretty much a click of a button."

[See full review](https://www.capterra.com/p/233181/Paperpile/#Capterra___6176338)

VR

Verified Reviewer

PhD student

> "The main issue is in organizing citations because users cannot upload a paper directly into a folder, so there is a risk of..."

[See full review](https://www.capterra.com/p/233181/Paperpile/#Capterra___3030605)

DB

Denisse B.

Graduate Student

> "I save time citing and I can dedicate more time to organizing and expressing my ideas. With Paperpile I can focus on what matters in..."

[See full review](https://www.capterra.com/p/233181/Paperpile/#Capterra___3516892)

IW

Irene W.

PhD Candidate

> "In an opposite scenario, sometimes Paperpile is unable to add a paper to the library if you are only looking at the PDF web version..."

[See full review](https://www.capterra.com/p/233181/Paperpile/#Capterra___3058984)

HA

Hajime A.

postdoc

> "Paperpile enables them to organize their article-folders very easily and make their workspace simple."

[See full review](https://www.capterra.com/p/233181/Paperpile/#Capterra___3812763)

DH

Diler H.

PhD Candidate

> "Opening papers to annotate is quite slow and my computer has problems when too many Paperpile tabs are open."

[See full review](https://www.capterra.com/p/233181/Paperpile/#Capterra___3052514)

JG

Jessala G.

PhD Candidate

> "I can easily share content, I can add links to the literature on my notes and recall papers quickly, I am like the different ways of..."

[See full review](https://www.capterra.com/p/233181/Paperpile/#Capterra___3030240)

LZ

Lisa Z.

Physician

> "It is hard to collaborate with others sometimes since they use other reference managers and can't edit the references (though..."

[See full review](https://www.capterra.com/p/233181/Paperpile/#Capterra___3031979)

MM

Michael M.

Graduate Student

> "It has helped me to organize my list of journal articles, organize and reorganize references while writing and submitting to..."

[See full review](https://www.capterra.com/p/233181/Paperpile/#Capterra___3041774)

KR

Katja R.

researcher

> "For some types if content, e.g., books, PDFs, the automated population system is less accurate."

[See full review](https://www.capterra.com/p/233181/Paperpile/#Capterra___3052509)

PK

Pat K.

Research Scientist

> "It downloads a reference database, provides intuitive in-text citation, flexible formatting of reference styles, and integration..."

[See full review](https://www.capterra.com/p/233181/Paperpile/#Capterra___3039192)

MJ

Matthew J.

Group Leader

> "Tab management is also a little buggy -- new tabs sometimes open in odd places, not adjacent to the current tab."

[See full review](https://www.capterra.com/p/233181/Paperpile/#Capterra___3039016)

TS

Travis S.

Associate Professor

> "The integration with google scholar makes it easy to import references into Paperpile and the auto syncing with the iOS app makes it..."

[See full review](https://www.capterra.com/p/233181/Paperpile/#Capterra___3052489)

SYS

Seyed Yahya S.

Postdoctoral Associate

> "The PDF files for IEEE papers are cannot be imported automatically, this is particularly hurting STEM researchers."

[See full review](https://www.capterra.com/p/233181/Paperpile/#Capterra___3030526)

DB

Denisse B.

Graduate Student

> "I love how easy it is to collect all my papers while looking for more information and allowing me to site them when I need them."

[See full review](https://www.capterra.com/p/233181/Paperpile/#Capterra___3516892)

IW

Irene W.

PhD Candidate

> "The PDF is not always attached to the Paperpile entry, especially if you have to go through a paywall to access an article."

[See full review](https://www.capterra.com/p/233181/Paperpile/#Capterra___3058984)

JC

John C.

Academic

> "Its ability to add new papers (e.g., automatically pull papers from Google Scholar) is pretty good, better than competitor's..."

[See full review](https://www.capterra.com/p/233181/Paperpile/#Capterra___3030335)

OM

Oliver M.

Research Associate

> "Paperpile also lacks ready/easy means to modify existing citation styles to correct punctuation issues."

[See full review](https://www.capterra.com/p/233181/Paperpile/#Capterra___3056604)

OM

Oliver M.

Research Associate

> "Ease of use for "official" features, Google ecosystem integration, collaboration allowing sharing of reference collections, hosting..."

[See full review](https://www.capterra.com/p/233181/Paperpile/#Capterra___3056604)

CF

Christina F.

Postdoctoral Fellow

> "When it comes to actually creating a bibliography, I have had more issues with citations actually being correct with Paperpile than..."

[See full review](https://www.capterra.com/p/233181/Paperpile/#Capterra___3030330)

MJ

Matthew J.

Group Leader

> "I've used other softwares in the past -- both stand-alone (Papers) and browser-integrated (Zotero, Mendeley) -- and Paperpile beats..."

[See full review](https://www.capterra.com/p/233181/Paperpile/#Capterra___3039016)

TL

Tianyu L.

Student

> "I also don’t like the dark mode on the google chrome because it doesn’t work, although it works on IOS app."

[See full review](https://www.capterra.com/p/233181/Paperpile/#Capterra___3039325)

Rachel S.

Researcher

> "Organize, search, and capture citations with chrome plugins makes paperpile my fav citation software."

[See full review](https://www.capterra.com/p/233181/Paperpile/#Capterra___3030266)

CYC

Chang-Yu C.

PhD student

> "To sidestep this problem, I have to log out all my account and log in again just to update my bibliography."

[See full review](https://www.capterra.com/p/233181/Paperpile/#Capterra___3030245)

AC

Alex C.

Grad Student

> "Tags are a big differentiator for me because it keeps everything in place while being able to search via multiple tags at the same..."

[See full review](https://www.capterra.com/p/233181/Paperpile/#Capterra___3039183)

LZ

Lisa Z.

Physician

> "Once, it stopped working and just gave me errors for all of the references and I had to go through and re-enter all of the..."

[See full review](https://www.capterra.com/p/233181/Paperpile/#Capterra___3031979)

SN

Sarah N.

Clinical Program Manager

> "i also like the feature where you can highlight the title and copy and paste it turns it into a full citation."

[See full review](https://www.capterra.com/p/233181/Paperpile/#Capterra___3030416)

LL

Liping L.

Graduate

> "However, even after using vpn, it fails to download papers directly in the paperpile."

[See full review](https://www.capterra.com/p/233181/Paperpile/#Capterra___3039281)

DZ

David Z.

Graduate Student

> "Native to the cloud by design, it is something that I can take anywhere, access on any device, and use in all of my editing routines."

[See full review](https://www.capterra.com/p/233181/Paperpile/#Capterra___3052971)

DD

Deanne D.

Senior Science Coordinator

> "Managing the references, bibliography, and collections of publications would be a nightmare without Paperpile."

[See full review](https://www.capterra.com/p/233181/Paperpile/#Capterra___3039223)

AG

Alissa G.

Graduate Researcher

> "I use Google Drive for my cloud storage, and it's incredibly convenient to have all of my PDFs clearly labeled and easily findable."

[See full review](https://www.capterra.com/p/233181/Paperpile/#Capterra___3030386)

AZ

Aly Z.

Student

> "Cannot rotate pages when viewing PDFs in Paperpile."

[See full review](https://www.capterra.com/p/233181/Paperpile/#Capterra___3039521)

CYC

Chang-Yu C.

PhD student

> "I am a heavy google suite user, so the Paperpile UI integration with chrome and google doc perfectly fits my need."

[See full review](https://www.capterra.com/p/233181/Paperpile/#Capterra___3030245)

BW

Bjorn W.

Assistant Professor

> "Collaborative annotations has been a “coming soon” feature for a while, and development is overall pretty slow."

[See full review](https://www.capterra.com/p/233181/Paperpile/#Capterra___3039021)

RT

Rebecca T.

Graduate student

> "Really like how easy it is to add papers to your library on Paperpile straight from the browser, as well as the Google Docs plug in..."

[See full review](https://www.capterra.com/p/233181/Paperpile/#Capterra___3030342)

AS

Alexandra S.

Doctor

> "Can’t query folders and labels in complex way."

[See full review](https://www.capterra.com/p/233181/Paperpile/#Capterra___3039433)

RF

Rafael F.

Graduate Student

> "This software integrates so tightly into punned and google scholar and makes getting the PDFs and supplemental data into an easy to..."

[See full review](https://www.capterra.com/p/233181/Paperpile/#Capterra___3045140)

JC

John C.

Academic

> "The iPad version is not as robust in adding new papers."

[See full review](https://www.capterra.com/p/233181/Paperpile/#Capterra___3030335)

MJ

Matthew J.

Group Leader

> "In particular, the ease with which I can add citations and PDFs from any webpage to my library on the fly is great."

[See full review](https://www.capterra.com/p/233181/Paperpile/#Capterra___3039016)

DF

Daniel F.

Graduate Student

> "In research, we read many papers, but the other management systems I used (or were given for free) were so old and confusing to use..."

[See full review](https://www.capterra.com/p/233181/Paperpile/#Capterra___3030379)

RB

Rena B.

Research Scientist

> "The process of citing sources and storing them has been streamlined for me in my research which saves time and money."

[See full review](https://www.capterra.com/p/233181/Paperpile/#Capterra___3060326)

SS

Saima S.

Science writer

> "Sometimes it doesn't perform as well with websites as it does with journal articles."

[See full review](https://www.capterra.com/p/233181/Paperpile/#Capterra___3061629)

TM

Tianyou M.

PhD

> "I can use my paperpile on multiple devices and they can sync everything for me"

[See full review](https://www.capterra.com/p/233181/Paperpile/#Capterra___3069930)

CYC

Chang-Yu C.

PhD student

> "This was annoying because I usually keep two google account active, one for work and another for personal use."

[See full review](https://www.capterra.com/p/233181/Paperpile/#Capterra___3030245)

AK

Ari K.

Research Scientist

> "The best parts of paperpile are its ability to import and organize papers."

[See full review](https://www.capterra.com/p/233181/Paperpile/#Capterra___3039022)

Courtney C.

Postdoctoral Researcher

> "I have had some difficulty with Paperpile updates and functionality in Word."

[See full review](https://www.capterra.com/p/233181/Paperpile/#Capterra___3052704)

MW

Matthew W.

Assistant Professor

> "It's also well-integrated with all of the word processing softwares I use (Overleaf, Google Docs, and Word)."

[See full review](https://www.capterra.com/p/233181/Paperpile/#Capterra___3030560)

JG

Jessala G.

PhD Candidate

> "The annotation feature is glitchy and limited."

[See full review](https://www.capterra.com/p/233181/Paperpile/#Capterra___3030240)

RT

Rebecca T.

Graduate student

> "Papers save as PDFs to the associated Google account which is nice as it saves space on your main drive. "

[See full review](https://www.capterra.com/p/233181/Paperpile/#Capterra___3030342)

CF

Celia F.

PhD Candidate

> "I find the system of file organization a bit clunky."

[See full review](https://www.capterra.com/p/233181/Paperpile/#Capterra___3030823)

Courtney C.

Postdoctoral Researcher

> "We regularly use the Google Doc add-on and the shared Paperpile folder feature."

[See full review](https://www.capterra.com/p/233181/Paperpile/#Capterra___3052704)

JL

Jenna L.

Veterinary neurologist

> "Sometimes journal articles will not be uploaded completely."

[See full review](https://www.capterra.com/p/233181/Paperpile/#Capterra___3035263)

MD

Marc D.

Graduate Student Researcher

> "Efficient and clear user interface allows for quick retrieval of information and in-depth analysis."

[See full review](https://www.capterra.com/p/233181/Paperpile/#Capterra___3034685)

CL

Catherine L.

Research Associate

> "We used Mendaley before and it has glitches."

[See full review](https://www.capterra.com/p/233181/Paperpile/#Capterra___3032720)

ES

Elissa S.

Graduate Student

> "Paperpile integrates wonderfully with Google docs, allowing easy use for managing citations."

[See full review](https://www.capterra.com/p/233181/Paperpile/#Capterra___3039109)

DD

Deanne D.

Senior Science Coordinator

> "It has caused confusion with my co-editors and I always have to explain it."

[See full review](https://www.capterra.com/p/233181/Paperpile/#Capterra___3039223)

CF

Christina F.

Postdoctoral Fellow

> "I definitely find it to be the least clunky citation management system in terms of finding, saving, and reading papers."

[See full review](https://www.capterra.com/p/233181/Paperpile/#Capterra___3030330)

CJ

Chris J.

Student

> "It is difficult to collaborate with colleagues."

[See full review](https://www.capterra.com/p/233181/Paperpile/#Capterra___3039011)

SC

Shawn C.

Graduate Student

> "Much less glitchy than other programs and imports paper metadata with much fewer errors compared to other commonly used software."

[See full review](https://www.capterra.com/p/233181/Paperpile/#Capterra___3039293)

QW

Qing W.

Software Engineer

> "This is not well represented offline."

[See full review](https://www.capterra.com/p/233181/Paperpile/#Capterra___3039246)

SR

Sherin R.

Fellow

> "Also love how seamlessly it can save citations, and download the pdf from the journal page w one click."

[See full review](https://www.capterra.com/p/233181/Paperpile/#Capterra___3031310)

JT

John T.

PhD student

> "Nothing stands out as something I would like to change."

[See full review](https://www.capterra.com/p/233181/Paperpile/#Capterra___3038979)

RT

Rebecca T.

Graduate student

> "Lots of tools for organization within the system, where you can organize by project."

[See full review](https://www.capterra.com/p/233181/Paperpile/#Capterra___3030342)

JT

Jessica T.

Graduate Associate/PhD Candidate

> "This is understandable, but probably the only slightly annoying thing I might think of."

[See full review](https://www.capterra.com/p/233181/Paperpile/#Capterra___3039172)

SM

Sitapriya M.

Post-doctoral Research Associate

> "Paperpile helps you tag all those interesting papers without having to worry about finding a tab later!"

[See full review](https://www.capterra.com/p/233181/Paperpile/#Capterra___3052991)

CL

Catherine L.

Research Associate

> "The paper search is horrible!"

[See full review](https://www.capterra.com/p/233181/Paperpile/#Capterra___3032720)

EC

Eric C.

Professor

> "As an academic using it to write papers and keep track of my papers it has been great."

[See full review](https://www.capterra.com/p/233181/Paperpile/#Capterra___3052248)

JF

Justin F.

Professor

> "tricky"

[See full review](https://www.capterra.com/p/233181/Paperpile/#Capterra___3030538)

[View Reviews](https://www.capterra.com/p/233181/Paperpile/reviews/)

## User interface

[IT Glue](https://www.capterra.com/p/170401/ITGlue/)

4.65 (331)

No images or videos  
provided by vendor

## Connect with a Capterra advisor for a free 15-minute consultation

Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs.

### Features

Do these products fit your needs?

Prioritize real-user-identified key features according to your needs to find your best fit.

\--% Fit

vs

\--% Fit

Access Controls/Permissions

207

Important

Activity Dashboard

150

Important

Activity Tracking

120

Important

IT Glue

Top features

25/38

-   Access Controls/Permissions
-   Activity Dashboard
-   Activity Tracking
-   AI Copilot
-   Alerts/Notifications
-   API
-   Calendar Management
-   Catalog Management
-   Collaboration Tools
-   Commenting/Notes
-   Communication Management
-   Content Library
-   Content Management
-   Customizable Branding
-   Customizable Fields
-   Customizable Reports
-   Customizable Templates
-   Data Import/Export
-   Decision Support
-   Discussions/Forums
-   Document Management
-   Drag & Drop
-   Full Text Search
-   Generative AI
-   Knowledge Base Management
-   Live Chat
-   Multi-Language
-   Reporting & Statistics
-   Self Service Portal
-   Single Sign On
-   Social Media Integration
-   SSL Security
-   Surveys & Feedback
-   Tagging
-   Text Editing
-   Third-Party Integrations
-   Widgets
-   Workflow Management

[See all features](https://www.capterra.com/p/170401/ITGlue/#features)

Paperpile

10/38

-   Access Controls/Permissions
-   Activity Dashboard
-   Activity Tracking
-   AI Copilot
-   Alerts/Notifications
-   API
-   Calendar Management
-   Catalog Management
-   Collaboration Tools
-   Commenting/Notes
-   Communication Management
-   Content Library
-   Content Management
-   Customizable Branding
-   Customizable Fields
-   Customizable Reports
-   Customizable Templates
-   Data Import/Export
-   Decision Support
-   Discussions/Forums
-   Document Management
-   Drag & Drop
-   Full Text Search
-   Generative AI
-   Knowledge Base Management
-   Live Chat
-   Multi-Language
-   Reporting & Statistics
-   Self Service Portal
-   Single Sign On
-   Social Media Integration
-   SSL Security
-   Surveys & Feedback
-   Tagging
-   Text Editing
-   Third-Party Integrations
-   Widgets
-   Workflow Management

[See all features](https://www.capterra.com/p/233181/Paperpile/#features)

### Recognition

No recognitions have been awarded to IT Glue

No recognitions have been awarded to Paperpile

### Deployment & support

IT Glue

Deployment

-   Cloud, SaaS, Web-Based
-   Desktop Mac
-   Desktop Windows
-   Desktop Linux
-   On-Premise Windows
-   On-Premise Linux
-   Desktop Chromebook
-   Mobile Android
-   Mobile iPhone
-   Mobile iPad

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

Paperpile

Deployment

-   Cloud, SaaS, Web-Based
-   Desktop Mac
-   Desktop Windows
-   Desktop Linux
-   On-Premise Windows
-   On-Premise Linux
-   Desktop Chromebook
-   Mobile Android
-   Mobile iPhone
-   Mobile iPad

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

### Company Details

IT Glue

-   By Kaseya
-   Located in United States
-   Founded in 2004

Paperpile

-   By Paperpile
-   Located in United States
-   Founded in

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