# Compare Mattermost vs Zoho BugTracker 2026 | Capterra

> Unsure of what to choose? Check Capterra to compare Mattermost and Zoho BugTracker based on pricing, features, product details, and verified reviews.

Source: https://www.capterra.com/compare/170524-180954/Mattermost-vs-Zoho-Bugtracker

---

# Mattermost vs Zoho BugTracker Features and Cost Comparison

Last updated March 13th, 2026

Provider data verified by our Software Research team, and reviews  
moderated by our Reviews Verification team.[Learn more](https://www.capterra.com/our-story/)

Your comparison:

MattermostZoho BugTracker2/4 selected

[Mattermost](https://www.capterra.com/p/170524/Mattermost/)[4.4 (168)](https://www.capterra.com/p/170524/Mattermost/reviews/)

[Zoho BugTracker](https://www.capterra.com/p/180954/Zoho-Bugtracker/)[4.7 (172)](https://www.capterra.com/p/180954/Zoho-Bugtracker/reviews/)

[## Mattermost](https://www.capterra.com/p/170524/Mattermost/)[4.4 (168)](https://www.capterra.com/p/170524/Mattermost/reviews/)

Starting Price

$10.00/month

Value-for-Money

4.6

Functionality

4.3

Ease of Use

4.5

Customer Service

4.4

Reviews Sentiment

Based on [168 reviews](#user-reviews)

Positive

155

Neutral

11

Negative

2

[## Zoho BugTracker](https://www.capterra.com/p/180954/Zoho-Bugtracker/)[4.7 (172)](https://www.capterra.com/p/180954/Zoho-Bugtracker/reviews/)

Starting Price

$4.00/month

Value-for-Money

4.6

Functionality

4.5

Ease of Use

4.6

Customer Service

4.5

Reviews Sentiment

Based on [172 reviews](#user-reviews)

Positive

167

Neutral

5

Negative

0

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## Summary

* * *

Key features rated by users

Features selected based on 2,361 reviews from bug tracking software users.  
about the Fit Score methodology.

Fit Score methodology

Our Fit Score reflects how reviewers rate a product’s performance against a set of features reviewers rate as most important. A higher score indicates the product is rated better in delivering what reviewers most care about.

  

If the Fit Score is not shown for a specific product, that only means there are currently not enough relevant data points to develop a meaningful score. It does not indicate that the product should be excluded from further evaluation. Best for Methodology

\--%Fit

Missing features

Feature ratings

Bug/Issue Capture

NA

Issue Tracking

NA

Task Progress Tracking

NA

Task Management

4.7

Collaboration Tools

5.0

73%Fit

Missing features

Feature ratings

Bug/Issue Capture

4.9

Issue Tracking

5.0

Task Progress Tracking

NA

Task Management

4.6

Collaboration Tools

4.6

User satisfaction

User satisfaction

4.4

User reviews[168](https://www.capterra.com/p/170524/Mattermost/reviews/)

Ease of use

4.5

Functionality

4.3

Value for money

4.6

Customer support

4.4

User satisfaction

4.7

User reviews[172](https://www.capterra.com/p/180954/Zoho-Bugtracker/reviews/)

Ease of use

4.6

Functionality

4.5

Value for money

4.6

Customer support

4.5

Price starts from

Price starts from

$10Per User, Per Month

-   Free version
-   Free trial

Price starts from

$4Per User, Per Month

-   Free version
-   Free trial

Best for

Best for

Multi-channel internal communication & collaboration platform that helps large enterprises manage private/group chatting, share documents, videos/audio, or links and maintain contact directories.

Best for

It is used by small, medium and large industries to track and manage the bug life cycle. It helps them collaborate, log and fix issues and view progress with reports.

## User reviews

Pros & cons

ZZ

Zandalee Z.

Senior Analyst Programmer

> "Mattermost streamlines business communication in one place via creation of unlimited communication channels."

[See full review](https://www.capterra.com/p/170524/Mattermost/#Capterra___6487820)

MG

Mario G.

IT Director

> "Updates can be a probem, and sometimes user's options for 'auto update check' and 'system tray color' seem to..."

[See full review](https://www.capterra.com/p/170524/Mattermost/#Capterra___6755248)

OA

Obhioze A.

Member

> "It is simple and fast to orchestrate and automate complex and repetitive workflows and projects with Mattermost."

[See full review](https://www.capterra.com/p/170524/Mattermost/#Capterra___6284020)

AO

Austine O.

Peer Mentor

> "I slightly dislike that Mattermost demands to be integrated with external web conferencing app to enhance video..."

[See full review](https://www.capterra.com/p/170524/Mattermost/#Capterra___6486050)

ZZ

Zandalee Z.

Senior Analyst Programmer

> "Large file sharing and team collaboration get enhanced by this tool."

[See full review](https://www.capterra.com/p/170524/Mattermost/#Capterra___6487820)

EH

Edgar H.

Frontend Developper

> "Not so great working with threads, chats are messed up."

[See full review](https://www.capterra.com/p/170524/Mattermost/#Capterra___6623368)

CW

Caroline W.

Director of Operations

> "Ever since I started using Mattermost, it has never been daunting to send large files online, collaborate via..."

[See full review](https://www.capterra.com/p/170524/Mattermost/#Capterra___5094145)

VR

Verified Reviewer

Software Developer

> "Uploading files for file sharing is sometimes a problem and if you don't use the desktop application, you may..."

[See full review](https://www.capterra.com/p/170524/Mattermost/#Capterra___3865882)

BW

Bennett W.

Director of Operations

> "Mattermost boost internal communication via creation of unlimited communications channels in one single..."

[See full review](https://www.capterra.com/p/170524/Mattermost/#Capterra___4956558)

MP

Martin P.

Web App Developer

> "Sometimes we have problems with video calling tool."

[See full review](https://www.capterra.com/p/170524/Mattermost/#Capterra___4608628)

BB

Bradley B.

Senior Systems Analyst

> "It has a robust backend integration feature, which boost it’s capabilities."

[See full review](https://www.capterra.com/p/170524/Mattermost/#Capterra___5066543)

PE

Paata E.

artdirector

> "main reason is that when I get the new notification, I don't get some signal, or beep."

[See full review](https://www.capterra.com/p/170524/Mattermost/#Capterra___2865527)

HG

Hannah G.

Associate

> "Mattermost boost internal and external communication via creation of unlimited comms channels."

[See full review](https://www.capterra.com/p/170524/Mattermost/#Capterra___4938417)

SM

Silvan M.

Learning Experience Designer

> "Otherwise it will be slow and have long loading times when changing channels etc."

[See full review](https://www.capterra.com/p/170524/Mattermost/#Capterra___3439851)

MG

Mario G.

IT Director

> "Have gone through 3 major upgrades with no problems. "

[See full review](https://www.capterra.com/p/170524/Mattermost/#Capterra___6755248)

VR

Verified Reviewer

Sales

> "No so great for file sharing and doesn't work as a discussion tool outside your organisation."

[See full review](https://www.capterra.com/p/170524/Mattermost/#Capterra___3312941)

DEE

Dr.Enoch E.

Facilities Manager

> "I love the fact that i can coordinate with my colleagues"

[See full review](https://www.capterra.com/p/170524/Mattermost/#Capterra___6666905)

AG

Adam G.

mgr

> "I get LONG LISTS of rooms and chats and there is no easy way to search for people aside fom doing a control-f. ..."

[See full review](https://www.capterra.com/p/170524/Mattermost/#Capterra___2446633)

DEE

Dr.Enoch E.

Facilities Manager

> "It has an intuitive interface"

[See full review](https://www.capterra.com/p/170524/Mattermost/#Capterra___6666905)

AJ

Angeline J.

QA lead

> "Window app is not up to mark"

[See full review](https://www.capterra.com/p/170524/Mattermost/#Capterra___3042752)

MN

Mateusz N.

Business Analyst

> "We moved a large team of users in a very short time. Since we only need the communicator 99% of the time for..."

[See full review](https://www.capterra.com/p/170524/Mattermost/#Capterra___4465250)

NT

Nana T.

Accountant

> "it isn't easy to use. when i receive message sometimes i miss notifications. when i click pop up window it..."

[See full review](https://www.capterra.com/p/170524/Mattermost/#Capterra___2226303)

DEE

Dr.Enoch E.

Facilities Manager

> "The customer care service are so friendly"

[See full review](https://www.capterra.com/p/170524/Mattermost/#Capterra___6666905)

Todor T.

Technical Support Executive

> "Not customizable enough, even if we speak for color schemes."

[See full review](https://www.capterra.com/p/170524/Mattermost/#Capterra___2700343)

JAG

John Adam G.

Sales Representative

> "So far matter most is doing what we expect it to deliver tat is makes our job easier."

[See full review](https://www.capterra.com/p/170524/Mattermost/#Capterra___4962202)

GS

Guy S.

Project Manager

> "Was a previous Slack user but Slack doesn't fit with our security requirements and the cost. "

[See full review](https://www.capterra.com/p/170524/Mattermost/#Capterra___2262098)

GJ

Gaurav J.

Assistant consultant

> "It was good initiative for collaboration amongst various teams, it helped us resolve the tickets sooner with..."

[See full review](https://www.capterra.com/p/170524/Mattermost/#Capterra___2947382)

VR

Verified Reviewer

Technical Writer & Digital Marketing Specialist

> "Sometimes the search function in particular is confusing and could definitely be improved."

[See full review](https://www.capterra.com/p/170524/Mattermost/#Capterra___2668548)

VR

Verified Reviewer

Software Developer

> "We prefer Mattermost for real-time messaging within the team."

[See full review](https://www.capterra.com/p/170524/Mattermost/#Capterra___3865882)

RC

Rafael C.

Software Engineer

> "You can not search in a concrete chat."

[See full review](https://www.capterra.com/p/170524/Mattermost/#Capterra___2357810)

MN

Mateusz N.

Business Analyst

> "With a similar look and functionality to other instant messengers, the transition was quick and painless."

[See full review](https://www.capterra.com/p/170524/Mattermost/#Capterra___4465250)

RC

Rafael C.

Software Engineer

> "Slow performance."

[See full review](https://www.capterra.com/p/170524/Mattermost/#Capterra___2357810)

[View Reviews](https://www.capterra.com/p/170524/Mattermost/reviews/)

SM

Sithik M.

Technical Director

> "As a lead, I appreciate the intuitive dashboards that allow me to assess our progress..."

[See full review](https://www.capterra.com/p/180954/Zoho-Bugtracker/#Capterra___6379211)

Bruce S.

Recruitment professional

> "There is sometimes one cannot update the status of the ticket due to some issues which..."

[See full review](https://www.capterra.com/p/180954/Zoho-Bugtracker/#Capterra___3709746)

SM

Sithik M.

Technical Director

> "This affordability doesn't compromise its functionality, making it a perfect fit for..."

[See full review](https://www.capterra.com/p/180954/Zoho-Bugtracker/#Capterra___6379211)

MR

Myles R.

Tech support

> "The pricing was a bit steep and the no way to add kanban boards (or haven't seen yet)"

[See full review](https://www.capterra.com/p/180954/Zoho-Bugtracker/#Capterra___3508762)

EB

Emerson B.

CTO

> "I like that it helps me organize and solve my mistakes"

[See full review](https://www.capterra.com/p/180954/Zoho-Bugtracker/#Capterra___4966895)

SK

Stathis K.

Senior Software Engineer

> "We really could not find any missing features."

[See full review](https://www.capterra.com/p/180954/Zoho-Bugtracker/#Capterra___3591298)

CM

Clancey M.

Sales Specialist

> "We get high engagement from users because its a fun and easy to use systems."

[See full review](https://www.capterra.com/p/180954/Zoho-Bugtracker/#GetApp___4999144)

VG

Vahid G.

Professor

> "Sometimes, navigating through the many pages could be slightly confusing."

[See full review](https://www.capterra.com/p/180954/Zoho-Bugtracker/#Capterra___2220383)

E

Engin Ö.

Project Manager

> "It's also great at being able to track the process through the iOS app."

[See full review](https://www.capterra.com/p/180954/Zoho-Bugtracker/#GetApp___3818276)

SV

Simi V.

ITSM

> "sometimes its buggy and does not respond "

[See full review](https://www.capterra.com/p/180954/Zoho-Bugtracker/#Capterra___2165194)

MR

Myles R.

Tech support

> "The ease of use, UX, and the way I can make bugs/dashboards with ease."

[See full review](https://www.capterra.com/p/180954/Zoho-Bugtracker/#Capterra___3508762)

GS

Gil S.

CTO

> "Not cheap."

[See full review](https://www.capterra.com/p/180954/Zoho-Bugtracker/#GetApp___2416161)

[View Reviews](https://www.capterra.com/p/180954/Zoho-Bugtracker/reviews/)

## User interface

[Mattermost](https://www.capterra.com/p/170524/Mattermost/)

4.45 (168)

[Zoho BugTracker](https://www.capterra.com/p/180954/Zoho-Bugtracker/)

4.65 (172)

### Features

Mattermost

8/50

-   Access Controls/Permissions
-   Activity Dashboard
-   Activity Tracking
-   Agile Methodologies
-   AI Copilot
-   Alerts/Notifications
-   API
-   Assignment Management
-   Audit Trail
-   Backlog Management
-   Bug/Issue Capture
-   Bug Tracking
-   Charting
-   Code Repository Integration
-   Collaboration Tools
-   Commenting/Notes
-   Configurable Workflow
-   Customizable Fields
-   Customizable Reports
-   Customizable Templates
-   Data Visualization
-   Drag & Drop
-   Email Management
-   Feedback Management
-   File Management
-   Generative AI
-   Issue Management
-   Issue Tracking
-   Knowledge Base Management
-   @mentions
-   Monitoring
-   Multiple Projects
-   Prioritization
-   Progress Tracking
-   Projections
-   Project Management
-   Project Planning
-   Project Time Tracking
-   Real-Time Notifications
-   Real-Time Updates
-   Reporting/Analytics
-   Reporting & Statistics
-   Single Sign On
-   Status Tracking
-   Tagging
-   Task Management
-   Task Planning
-   Task Progress Tracking
-   Task Scheduling
-   Third-Party Integrations

[See all features](https://www.capterra.com/p/170524/Mattermost/#features)

Zoho BugTracker

Top features

27/50

-   Access Controls/Permissions
-   Activity Dashboard
-   Activity Tracking
-   Agile Methodologies
-   AI Copilot
-   Alerts/Notifications
-   API
-   Assignment Management
-   Audit Trail
-   Backlog Management
-   Bug/Issue Capture
-   Bug Tracking
-   Charting
-   Code Repository Integration
-   Collaboration Tools
-   Commenting/Notes
-   Configurable Workflow
-   Customizable Fields
-   Customizable Reports
-   Customizable Templates
-   Data Visualization
-   Drag & Drop
-   Email Management
-   Feedback Management
-   File Management
-   Generative AI
-   Issue Management
-   Issue Tracking
-   Knowledge Base Management
-   @mentions
-   Monitoring
-   Multiple Projects
-   Prioritization
-   Progress Tracking
-   Projections
-   Project Management
-   Project Planning
-   Project Time Tracking
-   Real-Time Notifications
-   Real-Time Updates
-   Reporting/Analytics
-   Reporting & Statistics
-   Single Sign On
-   Status Tracking
-   Tagging
-   Task Management
-   Task Planning
-   Task Progress Tracking
-   Task Scheduling
-   Third-Party Integrations

[See all features](https://www.capterra.com/p/180954/Zoho-Bugtracker/#features)

### Recognition

No recognitions have been awarded to Mattermost

No recognitions have been awarded to Zoho BugTracker

### Deployment & support

Mattermost

Deployment

-   Cloud, SaaS, Web-Based
-   Desktop Mac
-   Desktop Windows
-   Desktop Linux
-   On-Premise Windows
-   On-Premise Linux
-   Desktop Chromebook
-   Mobile Android
-   Mobile iPhone
-   Mobile iPad

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

Zoho BugTracker

Deployment

-   Cloud, SaaS, Web-Based
-   Desktop Mac
-   Desktop Windows
-   Desktop Linux
-   On-Premise Windows
-   On-Premise Linux
-   Desktop Chromebook
-   Mobile Android
-   Mobile iPhone
-   Mobile iPad

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

### Company Details

Mattermost

-   By Mattermost
-   Located in United States
-   Founded in 2015

Zoho BugTracker

-   By Zoho
-   Located in United States
-   Founded in 1996

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4.6

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[Zoho BugTracker](https://www.capterra.com/p/180954/Zoho-Bugtracker/)[4.65 (172)](https://www.capterra.com/p/180954/Zoho-Bugtracker/reviews/)

vs

[JIRA Service Management](https://www.capterra.com/p/227102/JIRA-Service-Management/)[4.47 (762)](https://www.capterra.com/p/227102/JIRA-Service-Management/reviews/)

$4/month

Price

$20/month

4.5

Features

4.5

4.6

Ease of Use

4.2

[View full comparison](https://www.capterra.com/compare/180954-227102/Zoho-Bugtracker-vs-JIRA-Service-Management)