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Intermedia Unite vs Mattermost: Which is a better fit?

Updated on February 2nd, 2025
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Summary
Features in Unified Communications
22
Best performer
38
  • Call Center Management
  • Caller ID
  • Call Monitoring
12
38
  • Alerts/Notifications
  • Screen Sharing
  • Single Sign On
User satisfaction
4.7
User reviews184
Ease of use
4.6
Functionality
4.7
Value for money
4.7
Customer support
4.8
4.4
User reviews166
Ease of use
4.5
Functionality
4.2
Value for money
4.6
Customer support
4.4
Price starts from
Not provided by vendor
Free version
Free trial
/user
Monthly subscription
Free version
Free trial
Best for

Company of any size from 1-1000+ employees

Multi-channel internal communication & collaboration platform that helps large enterprises manage private/group chatting, share documents, videos/audio, or links and maintain contact directories.

User reviews
pros & cons
1 / 4
View Reviews
1 / 4
View Reviews
Video reviews
No video reviews yet
video-24ca0231-d9e8-4b61-2f4a-08d98f6ec3f9
Emily L
Director of Investor Relations
3.0

Emily L.: I'm Emily, Director of Investor Relations, and I give Mattermost a three out of five. For more reviews like this, you can click below. At my company, we use Mattermost as a collaboration tool both internally amongst different sorts of teams to be able to keep each other up to and have really immediate communication with one another, and then also externally with some of the accelerator companies that we work with and other things that we're involved in to be able to send messages and announcements so that everybody can know what we're up to. What I like most about Mattermost is that it provides the ability to either contact a team member individually or as a group. So it's really simple to be able to identify who you want to speak with. You can tag people in different things. There's different channels that you can join. So there's a lot of different ways that we can collaborate with one another. What I don't like about Mattermost is the phone application. While it works really well on the web, on the phone I have this weird issue where I'll get a notification that somebody tagged me or pinged me in a message, but when I try to access the application, it's unable to load.

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User interface
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1 Video
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5 screenshots
170524
5 screenshots

Intermedia Unite

Top Features
22/38
  • Activity Dashboard
  • Activity Tracking
  • Alerts/Notifications
  • Customizable Reports
  • Electronic Faxes
  • Group Messaging
  • Real-Time Reporting
  • Reporting & Statistics
  • Screen Sharing
  • Single Sign On
  • SSL Security
  • Task Management
  • Third-Party Integrations
  • Trend Analysis
  • Virtual Backgrounds
  • Virtual Voicemail
  • Access Controls/Permissions
  • Call Center Management
  • Caller ID
  • Call Monitoring
  • Call Recording
  • Call Routing
  • Call Tracking
  • Call Transfer
  • Chat/Messaging
  • Contact Management
  • File Sharing
  • Interaction Tracking
  • IVR
  • Meeting Management
  • Mobile Access
  • Multi-Channel Communication
  • Multi-User Collaboration
  • SMS Messaging
  • Two-Way Audio & Video
  • Video Call Recording
  • Video Conferencing
  • Voice Mail
See All features
Hide Unified Communications Software Features -

Mattermost

12/38
Show Unified Communications Software Features +

Intermedia Unite

  • Best Value Unified Communications
    Software (2023)

Mattermost

Intermedia Unite
Deployment
  • Cloud, SaaS, Web-Based
  • Desktop - Mac
  • Desktop - Windows
  • Desktop - Linux
  • Desktop - Chromebook
  • On-Premise - Windows
  • On-Premise - Linux
  • Mobile - Android
  • Mobile - iPhone
  • Mobile - iPad
Support
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
Training
  • In Person
  • Live Online
  • Webinars
  • Documentation
  • Videos
Mattermost
Deployment
  • Cloud, SaaS, Web-Based
  • Desktop - Mac
  • Desktop - Windows
  • Desktop - Linux
  • Desktop - Chromebook
  • On-Premise - Windows
  • On-Premise - Linux
  • Mobile - Android
  • Mobile - iPhone
  • Mobile - iPad
Support
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
Training
  • In Person
  • Live Online
  • Webinars
  • Documentation
  • Videos
Intermedia Unite
  • By Intermedia
  • Located in United States
  • Founded in 1991
Mattermost
  • By Mattermost
  • Located in United States
  • Founded in 2015
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