# Compare ICANotes vs RXNT 2026 | Capterra

> Unsure of what to choose? Check Capterra to compare RXNT and ICANotes based on pricing, features, product details, and verified reviews.

Source: https://www.capterra.com/compare/17102-110018/ICANotes-vs-rxnt

---

# RXNT vs ICANotes Features and Cost Comparison

Last updated April 24th, 2026

Provider data verified by our Software Research team, and reviews  
moderated by our Reviews Verification team.[Learn more](https://www.capterra.com/our-story/)

Your comparison:

RXNTICANotes2/4 selected

[RXNT](https://www.capterra.com/p/110018/rxnt/)[4.3 (496)](https://www.capterra.com/p/110018/rxnt/reviews/)

[ICANotes](https://www.capterra.com/p/17102/ICANotes/)[4.1 (130)](https://www.capterra.com/p/17102/ICANotes/reviews/)

[## RXNT](https://www.capterra.com/p/110018/rxnt/)[4.3 (496)](https://www.capterra.com/p/110018/rxnt/reviews/)

Starting Price

$29.00/month

Value-for-Money

4.2

Functionality

4.2

Ease of Use

4.3

Customer Service

4.2

Reviews Sentiment

JL

KC

Based on [496 reviews](#user-reviews)

Positive

428

Neutral

31

Negative

37

[## ICANotes](https://www.capterra.com/p/17102/ICANotes/)[4.1 (130)](https://www.capterra.com/p/17102/ICANotes/reviews/)

Starting Price

$45.00/month

Value-for-Money

4.1

Functionality

4

Ease of Use

4.2

Customer Service

4.3

Reviews Sentiment

Based on [130 reviews](#user-reviews)

Positive

98

Neutral

14

Negative

18

## Summary

* * *

Key features rated by users

Features selected based on 4,532 reviews from mental health software users.  
about the Fit Score methodology.

Fit Score methodology

Our Fit Score reflects how reviewers rate a product’s performance against a set of features reviewers rate as most important. A higher score indicates the product is rated better in delivering what reviewers most care about.

  

If the Fit Score is not shown for a specific product, that only means there are currently not enough relevant data points to develop a meaningful score. It does not indicate that the product should be excluded from further evaluation. Best for Methodology

80%Fit

Not enough reviews

Feature ratings

HIPAA Compliant

4.8

Therapy Notes

5.0

Charting

4.1

EMR/EHR

3.8

Appointment Scheduling

4.2

72%Fit

High performer

Feature ratings

HIPAA Compliant

3.0

Therapy Notes

4.8

Charting

4.3

EMR/EHR

3.8

Appointment Scheduling

2.5

User satisfaction

User satisfaction

4.3

User reviews[496](https://www.capterra.com/p/110018/rxnt/reviews/)

Ease of use

4.3

Functionality

4.2

Value for money

4.2

Customer support

4.2

User satisfaction

4.1

User reviews[130](https://www.capterra.com/p/17102/ICANotes/reviews/)

Ease of use

4.2

Functionality

4.0

Value for money

4.1

Customer support

4.3

Price starts from

Price starts from

$29Per User, Per Month

-   Free version
-   Free trial

Price starts from

$45Per User, Per Month

-   Free version
-   Free trial

Best for

Best for

RXNT provides integrated, cloud-based software for healthcare specialties of all sizes, from large physician practices to medical billing professionals across the United States.

Best for

Mental health clinicians including psychiatrists, psychiatric nurses, psychologists, counselors, clinical social workers, group therapists, LMFTs, and psychotherapists. Inpatient and outpatient.

## User reviews

Pros & cons

JL

John L.

Psychiatrist

> "I uploaded my logo no problem, my trainer helped set up my schedule, forms and EMR notes templates."

[See full review](https://www.capterra.com/p/110018/rxnt/#Capterra___7037552)

TA

Tea A.

Physician

> "does not have option to record consultation, it can be done only from phone and very poor futures and takes too long,"

[See full review](https://www.capterra.com/p/110018/rxnt/#Capterra___7031837)

KC

Keisha C.

Clinical Manager

> "It makes my work more efficient, and I can quickly navigate to enter orders, including checking the status of pending and..."

[See full review](https://www.capterra.com/p/110018/rxnt/#Capterra___7012179)

JF

Jane F.

psychiatrist

> "Used it for years without a problem, but since they're been changing things to increase their cyber security, there's been..."

[See full review](https://www.capterra.com/p/110018/rxnt/#Capterra___7129936)

VR

Verified Reviewer

PMHNP

> "I rarely encounter trouble recalling prescriptions if needed and I receive refill request without issues too."

[See full review](https://www.capterra.com/p/110018/rxnt/#Capterra___7054553)

JH

Julie H.

Family Resource Coordinator and Autism Referral Navigator

> "Logging in is somewhat of a chore and no explanation of menu categories…some seem redundant and others seem titled to reflect..."

[See full review](https://www.capterra.com/p/110018/rxnt/#Capterra___6325684)

CD

Chris D.

Owner

> "RXNT has an amazing platform to be able to prescribe and coordinate with pharmacies and patients to keep all prescriptions..."

[See full review](https://www.capterra.com/p/110018/rxnt/#Capterra___6691567)

BL

Ben L.

Nurse practitioner

> "There are certain things that guy can't do on the mobile version that only the desktop works."

[See full review](https://www.capterra.com/p/110018/rxnt/#Capterra___7002615)

GH

Gretchen H.

Nurse practitioner

> "just beginning but training with \[sensitive content hidden\] has been very helpful and supportive, choosing multiple encounters..."

[See full review](https://www.capterra.com/p/110018/rxnt/#Capterra___7073749)

JF

Jane F.

psychiatrist

> "I've been calling since thursday (it's monday now) and I've had zero response. "

[See full review](https://www.capterra.com/p/110018/rxnt/#Capterra___7129936)

JL

John L.

Psychiatrist

> "The scheduling module is a breeze, adding patients to the schedule is straightforward."

[See full review](https://www.capterra.com/p/110018/rxnt/#Capterra___7037552)

KC

Keisha C.

Clinical Manager

> "It wasn't as seamless to navigate the patient management portal."

[See full review](https://www.capterra.com/p/110018/rxnt/#Capterra___7012179)

GG

Greg G.

Optometrist

> "RXNT works seamlessly with my EHR to find and prescribe medications, and to find the pharmacies my patients want to go to."

[See full review](https://www.capterra.com/p/110018/rxnt/#Capterra___6471305)

CD

Chris D.

Owner

> "There was minimal support at times, but an overload of automatic emails to my inbox, which seemed unnecessary and became..."

[See full review](https://www.capterra.com/p/110018/rxnt/#Capterra___6691567)

AS

AMY S.

Intake coordinator

> "RXNT is making my job more efficient and saves me a lot of time for other tasks."

[See full review](https://www.capterra.com/p/110018/rxnt/#Capterra___7081393)

BJ

Bayan J.

Physician

> "Also, sometimes a medicine prescription did not go through to the pharmacy, and it did not notify me directly about this; I had..."

[See full review](https://www.capterra.com/p/110018/rxnt/#Capterra___6283484)

JL

John L.

Psychiatrist

> "The module I use the most and like the best is the eprescription, including controlled substances."

[See full review](https://www.capterra.com/p/110018/rxnt/#Capterra___7037552)

JM

Jorge M.

Medical director

> "The problem is that we are in a weak position, to the cost as result of their poor performance and neglect to the needs of their..."

[See full review](https://www.capterra.com/p/110018/rxnt/#Capterra___5062916)

AS

AMY S.

Intake coordinator

> "Being able to take payments without going to another site is very time saving. "

[See full review](https://www.capterra.com/p/110018/rxnt/#Capterra___7081393)

HM

Hinmoy M.

Regional Medical Officer

> "The e-consent can be tricky, if you press the wrong button it deletes the patient. "

[See full review](https://www.capterra.com/p/110018/rxnt/#Capterra___6373258)

KB

Kevin B.

Optometrist

> "Integrates into our EHR so very easy and efficient to utilize during busy workflow and populates fast."

[See full review](https://www.capterra.com/p/110018/rxnt/#Capterra___7043827)

BS

Britany S.

Owner, APRN

> "Patients are more often than not not able to register for their portal or fill out paperwork."

[See full review](https://www.capterra.com/p/110018/rxnt/#Capterra___6609610)

SH

Stacy H.

RN

> "It is very easy to enter a new patient in the system and completing the required fields. When I have had to call customer..."

[See full review](https://www.capterra.com/p/110018/rxnt/#Capterra___7023604)

BJ

Bayan J.

Physician

> "The version I'm using did not connect directly with my electronic health record."

[See full review](https://www.capterra.com/p/110018/rxnt/#Capterra___6283484)

JM

John M.

Physician

> "From a clinician perspective, it's quite user friendly -- intuitive, logical data location, functional drop downs, easy to add..."

[See full review](https://www.capterra.com/p/110018/rxnt/#Capterra___6556520)

BS

Britany S.

Owner, APRN

> "I have been using this software for over a year for my practice and they still have not been able to get it fully setup for me."

[See full review](https://www.capterra.com/p/110018/rxnt/#Capterra___6609610)

LA

Lisa A.

PMHNP

> "Customer service has been prompt and responsive whenever I’ve needed support, which I really appreciate."

[See full review](https://www.capterra.com/p/110018/rxnt/#Capterra___7076070)

SH

Stacy H.

RN

> "With any new system and never have seen the screens before, it was a bit overwhelming."

[See full review](https://www.capterra.com/p/110018/rxnt/#Capterra___7023604)

AS

AMY S.

Intake coordinator

> "RXNT has made my job much easier and streamlined."

[See full review](https://www.capterra.com/p/110018/rxnt/#Capterra___7081393)

MM

Marino M.

Psychiatrist

> "I travel a lot and the control system that they have now does not work for me"

[See full review](https://www.capterra.com/p/110018/rxnt/#Capterra___6769593)

VR

Verified Reviewer

PMHNP

> "I have used RXNT for close to 8 years and it is my favorite prescription platform."

[See full review](https://www.capterra.com/p/110018/rxnt/#Capterra___7054553)

EF

ELyse F.

Executive Director

> "It can be very confusing if you do not have information entered clearly and correctly for your patient"

[See full review](https://www.capterra.com/p/110018/rxnt/#Capterra___6673289)

JL

John L.

Psychiatrist

> "I am really happy with my decision to go with RXNT which came highly recommended and reviewed on multiple sites."

[See full review](https://www.capterra.com/p/110018/rxnt/#Capterra___7037552)

AM

Angela M.

RN clinical director

> "the code does not always work for log in access."

[See full review](https://www.capterra.com/p/110018/rxnt/#Capterra___6425129)

LA

Lisa A.

PMHNP

> "The customer service team is also very responsive, which makes a big difference."

[See full review](https://www.capterra.com/p/110018/rxnt/#Capterra___7076070)

PW

Portia W.

clinical manager

> "times out if staff does not use within a certain time frame"

[See full review](https://www.capterra.com/p/110018/rxnt/#Capterra___6652430)

MH

Michelle H.

RN

> "Ease of usage, user friendly, helps with workflow, easy to e-prescribing."

[See full review](https://www.capterra.com/p/110018/rxnt/#Capterra___7057083)

MM

Marino M.

Psychiatrist

> "They suspended the service without previous notice affecting my patients and not because me."

[See full review](https://www.capterra.com/p/110018/rxnt/#Capterra___6769593)

KM

Karen M.

Billing Specialist

> "It is very time saving for the backend biller and payment poster."

[See full review](https://www.capterra.com/p/110018/rxnt/#Capterra___7024907)

PD

Peter D.

physician

> "It strikes me as irresponsible if a business can be called irresponsible. And they are I the health care business."

[See full review](https://www.capterra.com/p/110018/rxnt/#Capterra___6626133)

JL

John L.

Psychiatrist

> "It worked flawlessly even while oversees on vacation."

[See full review](https://www.capterra.com/p/110018/rxnt/#Capterra___7037552)

JM

John M.

Physician

> "The onboarding was a bit more onerous than it probably needs to be, but then again, because I have a history with the program,..."

[See full review](https://www.capterra.com/p/110018/rxnt/#Capterra___6556520)

SH

Stacy H.

RN

> "Overall, this has a good system for us after learning how to effectively use it and working out the kinks in the beginning."

[See full review](https://www.capterra.com/p/110018/rxnt/#Capterra___7023604)

CA

Corinne A.

Medical Director

> "Also, when the sales representative discussed the products, they did not mention anything about the 14 month commitment to..."

[See full review](https://www.capterra.com/p/110018/rxnt/#Capterra___5069552)

BM

Brandon M.

Medical Assistant

> "Our clinic runs smoothly thanks to RXNT."

[See full review](https://www.capterra.com/p/110018/rxnt/#Capterra___7025132)

LB

Lori B.

Owner, Nurse practitioner

> "The number of clicks to do anything is a definite time suck. And few of my patients are able to easily get into the patient..."

[See full review](https://www.capterra.com/p/110018/rxnt/#SoftwareAdvice___4944739)

TO

Tim O.

Chemical Dependency Counselor

> "Patient records are easily accessible. "

[See full review](https://www.capterra.com/p/110018/rxnt/#Capterra___7009385)

JS

Jesse S.

Physician

> "From the start it was clunky, pt feedback on the experience signing up was terrible."

[See full review](https://www.capterra.com/p/110018/rxnt/#SoftwareAdvice___6536080)

TF

Theresa F.

Credentialing Manager

> "The reports are easy to run, and we will be learning new ones once the other modules are purchased."

[See full review](https://www.capterra.com/p/110018/rxnt/#Capterra___7003922)

JK

John K.

Psychiatrist

> "I then had a practice change and no longer needed to use it, but forgot that it was an "auto renew" payment system. When I was..."

[See full review](https://www.capterra.com/p/110018/rxnt/#Capterra___5057661)

JH

John H.

Hospice Physician

> "I use RXNT daily and rarely have problems."

[See full review](https://www.capterra.com/p/110018/rxnt/#Capterra___7022609)

CA

Corinne A.

Medical Director

> "They frequently have notifications for “outages” it is a really laborious process to set up trainings or get any kind of..."

[See full review](https://www.capterra.com/p/110018/rxnt/#Capterra___5069552)

MS

MARTHA S.

physician

> "There was superb customer service up front. But since I have started using it, I use it for all my prescriptions because I love..."

[See full review](https://www.capterra.com/p/110018/rxnt/#Capterra___6229477)

BS

Britany S.

Owner, APRN

> "Doesn't work for patients."

[See full review](https://www.capterra.com/p/110018/rxnt/#Capterra___6609610)

MS

MARTHA S.

physician

> "The biggest reason I started with the RXNT prescribing program instead of some other company's program was that the..."

[See full review](https://www.capterra.com/p/110018/rxnt/#Capterra___6229477)

EP

ELI P.

ED

> "We were unable to use the system as to which it helps us prescribe medication to our hospice patients."

[See full review](https://www.capterra.com/p/110018/rxnt/#Capterra___6047946)

JF

Jane F.

psychiatrist

> "The program is very straight forward and intuitive."

[See full review](https://www.capterra.com/p/110018/rxnt/#Capterra___7129936)

GZ

Gene Z.

Physician

> "Can not loft template."

[See full review](https://www.capterra.com/p/110018/rxnt/#Capterra___6405749)

YM

Yuhura M.

Director of Clinical Services

> "I appreciate the fact that other pharmacies are easily accessible as an option for narcotics."

[See full review](https://www.capterra.com/p/110018/rxnt/#Capterra___6537369)

BS

Britany S.

Owner, APRN

> "I am in the process of switching now and wish I would have never started with this company in the first place."

[See full review](https://www.capterra.com/p/110018/rxnt/#Capterra___6609610)

TF

Theresa F.

Credentialing Manager

> "I like the ease of scheduling and patient follow up."

[See full review](https://www.capterra.com/p/110018/rxnt/#Capterra___7003922)

CO

Carolina O.

Medical Assistant

> "loading time for somethings are slow"

[See full review](https://www.capterra.com/p/110018/rxnt/#Capterra___6312394)

SN

Sam N.

CEO

> "Very good integration between EJR and PM"

[See full review](https://www.capterra.com/p/110018/rxnt/#Capterra___6667442)

SN

Sarah N.

FNP

> "They are frequently glitchy, with error messaged, unable to address issues, wait time for resolution is days to weeks, I am..."

[See full review](https://www.capterra.com/p/110018/rxnt/#SoftwareAdvice___4225238)

MH

Michella H.

CNM

> "It appears that security is fine."

[See full review](https://www.capterra.com/p/110018/rxnt/#Capterra___7005254)

TG

Tara G.

MD

> "No care on the part of the support team, still has not been resolved in over a month, leading my practice to find another..."

[See full review](https://www.capterra.com/p/110018/rxnt/#Capterra___4124337)

EF

ELyse F.

Executive Director

> "My overall experience is this is a very helpful tool for our agency to use as a hospice. "

[See full review](https://www.capterra.com/p/110018/rxnt/#Capterra___6673289)

LT

Lauren T.

Med director

> "Constant poor customerservice etiquette like: "do you have an email?" YES and its confirmed on your site."

[See full review](https://www.capterra.com/p/110018/rxnt/#Capterra___6139002)

KL

Kim L.

Nurse Practitioner

> "I love the templates for charting which gives me access to the diversity of my patients."

[See full review](https://www.capterra.com/p/110018/rxnt/#Capterra___6051410)

MD

Mamadou D.

Medical provider

> "They will lock you in a 1 year contract without telling you until you try to cancel."

[See full review](https://www.capterra.com/p/110018/rxnt/#Capterra___4820592)

ZS

Zaporia S.

Nurse Practitioner

> "Easy, fast and it integrates with my charting system"

[See full review](https://www.capterra.com/p/110018/rxnt/#Capterra___6338433)

PB

Patric B.

Licensing and Certifications Manager

> "Lack of demographic information and outcome data."

[See full review](https://www.capterra.com/p/110018/rxnt/#Capterra___4759476)

RH

Rachel H.

PMHNP

> "RXNT is safe and secure, yet still easy to use after setup. "

[See full review](https://www.capterra.com/p/110018/rxnt/#Capterra___7004323)

KL

Kim L.

Nurse Practitioner

> "The billing portion was complicated but I no longer use that feature."

[See full review](https://www.capterra.com/p/110018/rxnt/#Capterra___6051410)

CO

Carolina O.

Medical Assistant

> "the layout of the page is neat and efficient."

[See full review](https://www.capterra.com/p/110018/rxnt/#Capterra___6312394)

LT

Lauren T.

Med director

> "Poor to mediocre at best due to the delays in functionality."

[See full review](https://www.capterra.com/p/110018/rxnt/#Capterra___6139002)

MH

Michella H.

CNM

> "I really do love the controlled substance process."

[See full review](https://www.capterra.com/p/110018/rxnt/#Capterra___7005254)

HL

Holly L.

aprn

> "Issues with billing that are difficult to navigate"

[See full review](https://www.capterra.com/p/110018/rxnt/#Capterra___5034884)

MH

Michella H.

CNM

> "The customer support is great."

[See full review](https://www.capterra.com/p/110018/rxnt/#Capterra___7005254)

SN

Sarah N.

FNP

> "It takes days to weeks to get resolutions, and even after saying it should be better and me saying it is not, they close ticket..."

[See full review](https://www.capterra.com/p/110018/rxnt/#SoftwareAdvice___4225238)

[View Reviews](https://www.capterra.com/p/110018/rxnt/reviews/)

MB

Melissa B.

LMHC

> "The ICANotes platform has streamlined and cut down on the amount of time it takes for me to write..."

[See full review](https://www.capterra.com/p/17102/ICANotes/#Capterra___6833948)

SG

Shahla G.

Licensed Psychologist

> "a lot: billing is too complicated; the connection with clearninghouse is very poor; the denials or..."

[See full review](https://www.capterra.com/p/17102/ICANotes/#Capterra___6826160)

LB

Latasha B.

Clinical Director

> "What I liked most about ICANotes is the simplicity in treatment planning and the value for the..."

[See full review](https://www.capterra.com/p/17102/ICANotes/#Capterra___7085498)

JM

Jeanette M.

Nurse Practitioner

> "when the EMR is down and notification of this event can be timelier and wait time for enquiries can..."

[See full review](https://www.capterra.com/p/17102/ICANotes/#Capterra___6838875)

NA

Nicole A.

Victim Advocate

> "This is a powerful program that can be great to document quickly when you have several clients or..."

[See full review](https://www.capterra.com/p/17102/ICANotes/#Capterra___6823213)

LC

Linda C.

Administration

> "Again the only delay is when in account waiting for records to load before proceeding to update."

[See full review](https://www.capterra.com/p/17102/ICANotes/#Capterra___6838216)

QA

Queen A.

Therapist

> "The custom buttons and expandable ability is terrific for customizing"

[See full review](https://www.capterra.com/p/17102/ICANotes/#Capterra___6837204)

LG

Lori G.

Director of Social Services

> "Completing the biopsychosocial assessments - I have been here 6 weeks and still don't grasp hoe and..."

[See full review](https://www.capterra.com/p/17102/ICANotes/#Capterra___6833631)

LC

Linda C.

Administration

> "I find ICA notes user friendly and adaptable to all all aspects of my job function in the..."

[See full review](https://www.capterra.com/p/17102/ICANotes/#Capterra___6838216)

MB

Melissa B.

LMHC

> "The platform often takes a long time to log in and be responsive to clicks."

[See full review](https://www.capterra.com/p/17102/ICANotes/#Capterra___6833948)

CC

Carressa C.

Director of Outpatient Business Unit

> "In addition, entering documentation in this system is less time consuming."

[See full review](https://www.capterra.com/p/17102/ICANotes/#Capterra___6838187)

SG

Shahla G.

Licensed Psychologist

> "Every time youi file a request, someone from overseas calls you and saying how sorry they are..."

[See full review](https://www.capterra.com/p/17102/ICANotes/#Capterra___6826160)

AJ

Agnes J.

LMHC

> "I am overall satisfied with the way my notes look at the end of my sessions, clear and professional."

[See full review](https://www.capterra.com/p/17102/ICANotes/#Capterra___6837660)

CM

Charles M.

Nurse Practitioner, Psychiatry

> "It’s incredibly costly and the prescription service is not well integrated ."

[See full review](https://www.capterra.com/p/17102/ICANotes/#Capterra___6840927)

MH

Maria H.

Psychotherapist

> "Overall, it is very complete and not complicated. When in trouble, support service is available to..."

[See full review](https://www.capterra.com/p/17102/ICANotes/#Capterra___6844968)

MB

Melissa B.

LMHC

> "User interface is somewhat dated and not always the most intuitive to use."

[See full review](https://www.capterra.com/p/17102/ICANotes/#Capterra___6833948)

LC

Linda C.

Administration

> "I am very happy with ICA notes as far as easy navigation and pretty fast at achieving my tasks. "

[See full review](https://www.capterra.com/p/17102/ICANotes/#Capterra___6838216)

CD

Chris D.

Clinical Director

> "The reports are very generic and do not always fit our needs."

[See full review](https://www.capterra.com/p/17102/ICANotes/#Capterra___6833535)

MH

Maria H.

Psychotherapist

> "Mental health status is complete and at the same time not complicated."

[See full review](https://www.capterra.com/p/17102/ICANotes/#Capterra___6844968)

DL

Dawn L.

LPC

> "I haven't used customer service in a long time but responses in the past could have been more..."

[See full review](https://www.capterra.com/p/17102/ICANotes/#Capterra___6845057)

LS

Lindsey S.

Therapist

> "I like their follow-up support and thorough step by step process for documentation."

[See full review](https://www.capterra.com/p/17102/ICANotes/#Capterra___6425394)

Cal R.

Practice Owner LPC

> "Claims integration with inavalon has been a complete nightmare since the switch and I have been..."

[See full review](https://www.capterra.com/p/17102/ICANotes/#GetApp___6279196)

AG

Alexandra G.

Owner,Provider

> "I love that it makes writing notes a breeze."

[See full review](https://www.capterra.com/p/17102/ICANotes/#Capterra___6833739)

JH

John H.

owner

> "Billing process can be confusing at times."

[See full review](https://www.capterra.com/p/17102/ICANotes/#Capterra___6833861)

MH

Maria H.

Psychotherapist

> "It’s easy to use and it covers all we need to have in our notes."

[See full review](https://www.capterra.com/p/17102/ICANotes/#Capterra___6844968)

QA

Queen A.

Therapist

> "Portal in old system is not as user friendly as I would like."

[See full review](https://www.capterra.com/p/17102/ICANotes/#Capterra___6837204)

PW

Paulett W.

Clinician

> "I love the consistency in reaching out to providers"

[See full review](https://www.capterra.com/p/17102/ICANotes/#Capterra___6840722)

PK

Paola K.

Mental Health Counselor

> "I cannot use my own forms that clients can edit, I cannot use an assessment while I am in a session..."

[See full review](https://www.capterra.com/p/17102/ICANotes/#SoftwareAdvice___4907671)

QA

Queen A.

Therapist

> "It is comprehensive and customers service it amazing."

[See full review](https://www.capterra.com/p/17102/ICANotes/#Capterra___6837204)

Cal R.

Practice Owner LPC

> "I have a lot of extra buttons on my screen that I will never need."

[See full review](https://www.capterra.com/p/17102/ICANotes/#GetApp___6279196)

CD

Chris D.

Clinical Director

> "The way they have the billing system set up is great."

[See full review](https://www.capterra.com/p/17102/ICANotes/#Capterra___6833535)

PK

Paola K.

Mental Health Counselor

> "Then I am told to add https:// to a webpage for it to load, there are a lot of tricks to make a..."

[See full review](https://www.capterra.com/p/17102/ICANotes/#SoftwareAdvice___4907671)

DL

Dawn L.

LPC

> "ICANotes makes my job easier. "

[See full review](https://www.capterra.com/p/17102/ICANotes/#Capterra___6845057)

MC

Merlyn C.

NP

> "Hard to understand."

[See full review](https://www.capterra.com/p/17102/ICANotes/#Capterra___6833532)

DLW

Dr L W.

Doctor

> "This is a great site for mental health care professionals."

[See full review](https://www.capterra.com/p/17102/ICANotes/#Capterra___6837266)

PK

Paola K.

Mental Health Counselor

> "The charting can be cumbersome at least on ICANotes+, I don't know about their legacy program."

[See full review](https://www.capterra.com/p/17102/ICANotes/#SoftwareAdvice___4907671)

CM

Charles M.

Nurse Practitioner, Psychiatry

> "They spent a good amount of time and followed up on things."

[See full review](https://www.capterra.com/p/17102/ICANotes/#Capterra___6840927)

JS

Janique S.

Psychiatry nurse practitioner

> "Customer service is horrible"

[See full review](https://www.capterra.com/p/17102/ICANotes/#Capterra___6396990)

LS

Lindsey S.

Therapist

> "I have attended their webinars and they have been great in terms of supporting with the platform."

[See full review](https://www.capterra.com/p/17102/ICANotes/#Capterra___6425394)

PK

Paola K.

Mental Health Counselor

> "I get kicked out of the page multiple times even while I am in it."

[See full review](https://www.capterra.com/p/17102/ICANotes/#SoftwareAdvice___4907671)

AG

Alexandra G.

Owner,Provider

> "I especially love their eprescribe!"

[See full review](https://www.capterra.com/p/17102/ICANotes/#Capterra___6833739)

AB

Alexandra B.

billing manager

> "It is very slow, there is not enough RAM to run the software through their "web based" rdp..."

[See full review](https://www.capterra.com/p/17102/ICANotes/#Capterra___4458409)

VL

Vicki L.

Office Manager

> "Icanotes Classic was very simple to use, great workflow. "

[See full review](https://www.capterra.com/p/17102/ICANotes/#Capterra___6837192)

AB

Alexandra B.

billing manager

> "Something that would take seconds in another billing system takes hours or even DAYS to complete in..."

[See full review](https://www.capterra.com/p/17102/ICANotes/#Capterra___4458409)

ST

Shannon T.

Counselor

> "There are many tutorials available for needed to assist in becoming familiar with the software..."

[See full review](https://www.capterra.com/p/17102/ICANotes/#SoftwareAdvice___2212103)

BH

Brett H.

Provider

> "ePrescribe functionality with DrFirst was only partial of what the standalone DrFirst product..."

[See full review](https://www.capterra.com/p/17102/ICANotes/#Capterra___3148874)

Rafael R.

Mental Health Therapist

> "They provide ongoing training as needed and they take time to make you feel confident using the..."

[See full review](https://www.capterra.com/p/17102/ICANotes/#Capterra___2670416)

MR

Melissa R.

Office Manager

> "The system "Crashes" almost weekly, but you are still to pay for a service that you can't use."

[See full review](https://www.capterra.com/p/17102/ICANotes/#SoftwareAdvice___3849037)

Rafael R.

Mental Health Therapist

> "The case notes are very easy to create and include a comprehensive mental health status examination."

[See full review](https://www.capterra.com/p/17102/ICANotes/#Capterra___2670416)

AB

Alexandra B.

billing manager

> "Terrible customer service, no ability to reach anyone, when you do they are not helpful and never..."

[See full review](https://www.capterra.com/p/17102/ICANotes/#Capterra___4458409)

ST

Shannon T.

Counselor

> "I have actually recommended ICANotres to 3 colleagues since transitioning to your EHR system."

[See full review](https://www.capterra.com/p/17102/ICANotes/#SoftwareAdvice___2212103)

VR

Verified Reviewer

Administrative Assistant, receptionist, and scheduling coordinator

> "It would often mess up for one reason or another and the entire system would be down and unusable. "

[See full review](https://www.capterra.com/p/17102/ICANotes/#Capterra___3549336)

JR

Janet R.

Therapist

> "It is user friendly and makes completing notes a breeze. "

[See full review](https://www.capterra.com/p/17102/ICANotes/#SoftwareAdvice___2504790)

MR

Melissa R.

Office Manager

> "Server Crashes."

[See full review](https://www.capterra.com/p/17102/ICANotes/#SoftwareAdvice___3849037)

JR

Janet R.

Therapist

> "The customer service and training is amazing."

[See full review](https://www.capterra.com/p/17102/ICANotes/#SoftwareAdvice___2504790)

VR

Verified Reviewer

LCSW

> "Documenting services is like finding your way through a maze. And you need to be prepared for the..."

[See full review](https://www.capterra.com/p/17102/ICANotes/#GetApp___3423721)

ST

Shannon T.

Counselor

> "I love it, increase productivity, and easy navigation."

[See full review](https://www.capterra.com/p/17102/ICANotes/#SoftwareAdvice___2212103)

JS

Jennifer S.

MA

> "no support from customer support."

[See full review](https://www.capterra.com/p/17102/ICANotes/#SoftwareAdvice___4022301)

Rafael R.

Mental Health Therapist

> "They have excellent customer service."

[See full review](https://www.capterra.com/p/17102/ICANotes/#Capterra___2670416)

MR

Melissa R.

Office Manager

> "Screens repeat themselves."

[See full review](https://www.capterra.com/p/17102/ICANotes/#SoftwareAdvice___3849037)

ST

Shannon T.

Counselor

> "Support Team is wonderful."

[See full review](https://www.capterra.com/p/17102/ICANotes/#SoftwareAdvice___2212103)

BH

Brett H.

Provider

> "In the middle of a session, it is difficult to answer questions such as, "did we talk about sleep..."

[See full review](https://www.capterra.com/p/17102/ICANotes/#Capterra___3148874)

[View Reviews](https://www.capterra.com/p/17102/ICANotes/reviews/)

## User interface

4.31 (496)

[ICANotes](https://www.capterra.com/p/17102/ICANotes/)

4.09 (130)

## Connect with a Capterra advisor for a free 15-minute consultation

Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs.

### Features

Do these products fit your needs?

Prioritize real-user-identified key features according to your needs to find your best fit.

\--% Fit

vs

\--% Fit

Activity Dashboard

207

Important

AI Copilot

150

Important

API

120

Important

RXNT

28/35

-   Activity Dashboard
-   AI Copilot
-   API
-   Appointment Scheduling
-   Calendar Management
-   Charting
-   Claims Management
-   Confirmations/Reminders
-   Customizable Reports
-   Document Management
-   Electronic Payments
-   Electronic Signature
-   Employee Management
-   EMR/EHR
-   E-Prescribing
-   For Group Therapy
-   For Substance Abuse Therapy
-   Generative AI
-   HIPAA Compliant
-   Initial Assessments
-   Invoice Management
-   Lab Integration
-   Medical Billing
-   Medication Management
-   Mobile Access
-   Outcome Assessment Tools
-   Patient Portal
-   Reporting & Statistics
-   Role-Based Permissions
-   Secure Messaging
-   Teletherapy
-   Template Management
-   Therapy Notes
-   Treatment Planning
-   Workflow Management

[See all features](https://www.capterra.com/p/110018/rxnt/#features)

ICANotes

Top features

30/35

-   Activity Dashboard
-   AI Copilot
-   API
-   Appointment Scheduling
-   Calendar Management
-   Charting
-   Claims Management
-   Confirmations/Reminders
-   Customizable Reports
-   Document Management
-   Electronic Payments
-   Electronic Signature
-   Employee Management
-   EMR/EHR
-   E-Prescribing
-   For Group Therapy
-   For Substance Abuse Therapy
-   Generative AI
-   HIPAA Compliant
-   Initial Assessments
-   Invoice Management
-   Lab Integration
-   Medical Billing
-   Medication Management
-   Mobile Access
-   Outcome Assessment Tools
-   Patient Portal
-   Reporting & Statistics
-   Role-Based Permissions
-   Secure Messaging
-   Teletherapy
-   Template Management
-   Therapy Notes
-   Treatment Planning
-   Workflow Management

[See all features](https://www.capterra.com/p/17102/ICANotes/#features)

### Recognition

No recognitions have been awarded to RXNT

No recognitions have been awarded to ICANotes

### Deployment & support

RXNT

Deployment

-   Cloud, SaaS, Web-Based
-   Desktop Mac
-   Desktop Windows
-   Desktop Linux
-   On-Premise Windows
-   On-Premise Linux
-   Desktop Chromebook
-   Mobile Android
-   Mobile iPhone
-   Mobile iPad

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

ICANotes

Deployment

-   Cloud, SaaS, Web-Based
-   Desktop Mac
-   Desktop Windows
-   Desktop Linux
-   On-Premise Windows
-   On-Premise Linux
-   Desktop Chromebook
-   Mobile Android
-   Mobile iPhone
-   Mobile iPad

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

### Company Details

RXNT

-   By RXNT
-   Located in United States
-   Founded in 1999

ICANotes

-   By ICANotes
-   Located in United States
-   Founded in 1998

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[ICANotes](https://www.capterra.com/p/17102/ICANotes/)[4.09 (130)](https://www.capterra.com/p/17102/ICANotes/reviews/)

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[ICANotes](https://www.capterra.com/p/17102/ICANotes/)[4.09 (130)](https://www.capterra.com/p/17102/ICANotes/reviews/)

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