# Compare ICANotes vs CounSol.com 2026 | Capterra

> Unsure of what to choose? Check Capterra to compare CounSol.com and ICANotes based on pricing, features, product details, and verified reviews.

Source: https://www.capterra.com/compare/17102-124769/ICANotes-vs-CounSol-com

---

# CounSol.com vs ICANotes Features and Cost Comparison

Last updated March 13th, 2026

Provider data verified by our Software Research team, and reviews  
moderated by our Reviews Verification team.[Learn more](https://www.capterra.com/our-story/)

Your comparison:

CounSol.comICANotes2/4 selected

[CounSol.com](https://www.capterra.com/p/124769/CounSol-com/)[4.7 (829)](https://www.capterra.com/p/124769/CounSol-com/reviews/)

[ICANotes](https://www.capterra.com/p/17102/ICANotes/)[4.1 (130)](https://www.capterra.com/p/17102/ICANotes/reviews/)

[## CounSol.com](https://www.capterra.com/p/124769/CounSol-com/)[4.7 (829)](https://www.capterra.com/p/124769/CounSol-com/reviews/)

Starting Price

$49.95/month

Value-for-Money

4.7

Functionality

4.5

Ease of Use

4.6

Customer Service

4.9

Reviews Sentiment

Based on [829 reviews](#user-reviews)

Positive

811

Neutral

17

Negative

1

[## ICANotes](https://www.capterra.com/p/17102/ICANotes/)[4.1 (130)](https://www.capterra.com/p/17102/ICANotes/reviews/)

Starting Price

$45.00/month

Value-for-Money

4.1

Functionality

4

Ease of Use

4.2

Customer Service

4.3

Reviews Sentiment

Based on [130 reviews](#user-reviews)

Positive

98

Neutral

14

Negative

18

## Send this comparison chart to my inbox

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## Summary

* * *

Key features rated by users

Features selected based on 4,591 reviews from mental health software users.  
about the Fit Score methodology.

Fit Score methodology

Our Fit Score reflects how reviewers rate a product’s performance against a set of features reviewers rate as most important. A higher score indicates the product is rated better in delivering what reviewers most care about.

  

If the Fit Score is not shown for a specific product, that only means there are currently not enough relevant data points to develop a meaningful score. It does not indicate that the product should be excluded from further evaluation. Best for Methodology

84%Fit

High performer

Feature ratings

HIPAA Compliant

4.9

Therapy Notes

4.6

Charting

4.6

EMR/EHR

4.8

Appointment Scheduling

4.7

72%Fit

Feature ratings

HIPAA Compliant

3.0

Therapy Notes

4.8

Charting

4.3

EMR/EHR

3.8

Appointment Scheduling

2.5

User satisfaction

User satisfaction

4.7

User reviews[829](https://www.capterra.com/p/124769/CounSol-com/reviews/)

Ease of use

4.6

Functionality

4.5

Value for money

4.7

Customer support

4.9

User satisfaction

4.1

User reviews[130](https://www.capterra.com/p/17102/ICANotes/reviews/)

Ease of use

4.2

Functionality

4.0

Value for money

4.1

Customer support

4.3

Price starts from

Price starts from

$49.95Flat Rate, Per Month

-   Free version
-   Free trial

Price starts from

$45Per User, Per Month

-   Free version
-   Free trial

Best for

Best for

Mental Health Professionals in private or group practices - Therapists, Counselors(LPC, LCPC, LPCC, LMHC, LMFT, NCC), Psychiatrists, Psychologists, Social Workers(LCSW), Coaches and more.

Best for

Mental health clinicians including psychiatrists, psychiatric nurses, psychologists, counselors, clinical social workers, group therapists, LMFTs, and psychotherapists. Inpatient and outpatient.

## User reviews

Pros & cons

LS

Lucy S.

Licensed Psychologist

> "It has simplified my life to have so many of my private practice business systems in one place: intake paperwork, session notes, billing and..."

[See full review](https://www.capterra.com/p/124769/CounSol-com/#Capterra___6862054)

WB

Wesley B.

Therapist

> "That is, I was required to complete lengthy documents, certifying that I would do things (e.g., maintain PCI manuals) that I doubt almost any..."

[See full review](https://www.capterra.com/p/124769/CounSol-com/#Capterra___7020887)

MK

Maura K.

Licensed Professional Counselor and Practice Owner

> "Kudos to \[sensitive content hidden\] for rapid responses, checking on system issues the few times they have occurred, and guiding me through..."

[See full review](https://www.capterra.com/p/124769/CounSol-com/#Capterra___7005072)

JE

Julie E.

Therapist

> "I only recently learned that I have to change the settings to have refunds apply to my clients' accounts so I have to tell them not to look at..."

[See full review](https://www.capterra.com/p/124769/CounSol-com/#Capterra___6658065)

Suzie S.

Licensed Mental Health Therapist, Certified EMDR Counselor

> "Counsol has made working my practice so easy to schedule appointments, write notes, send forms to clients, and so much more."

[See full review](https://www.capterra.com/p/124769/CounSol-com/#Capterra___7119381)

Abigail M.

Individual and Couples Therapist

> "Also the interface is difficult when working with couples (only one member is the account holder and the other is the extra contact)"

[See full review](https://www.capterra.com/p/124769/CounSol-com/#Capterra___6877372)

MS

Michael S.

Psychologist

> "It manages everything I need in one place—client scheduling, billing, secure note-taking, and overall client management."

[See full review](https://www.capterra.com/p/124769/CounSol-com/#Capterra___7021048)

JA

Jennifer A.

OWNER- LICENSED MENTAL HEALTH COUNSELOR

> "Counsol.com has the availability for virtual telehealth sessions, but the feature is not user friendly for the therapist or client. "

[See full review](https://www.capterra.com/p/124769/CounSol-com/#Capterra___6689443)

LS

Lucy S.

Licensed Psychologist

> "I love that my clients can access their account independently to manage sessions, print billing statements, and send secure messages."

[See full review](https://www.capterra.com/p/124769/CounSol-com/#Capterra___6862054)

BM

Brad M.

Licensed Professional Counselor

> "The only thing that I can think of that I have not had luck with is getting them to add a fee so I can recoup clients that use a credit card. ..."

[See full review](https://www.capterra.com/p/124769/CounSol-com/#Capterra___6351115)

Kirk M.

Director of Operations and Marketing

> "The system covers everything we need and is very user friendly, all at a reasonable price. When I do have questions or come across something..."

[See full review](https://www.capterra.com/p/124769/CounSol-com/#Capterra___7129856)

LB

Latasha B.

Clinical Director

> "The least thing I like about counsol.com is the client dashboard, because it looks very generic and basic."

[See full review](https://www.capterra.com/p/124769/CounSol-com/#Capterra___7020892)

CD

Catherine D.

Owner

> "I wish that as technology has grown there were more webinars or trainings on how to use the software more effectively and that the notes temples..."

[See full review](https://www.capterra.com/p/124769/CounSol-com/#Capterra___6350026)

BQ

Briana Q.

Clinical Social Worker

> "It's a lengthy process and, each time I ask why the money was not deposited, they do not provide an answer - it's hard to tell if this is..."

[See full review](https://www.capterra.com/p/124769/CounSol-com/#Capterra___6350298)

MS

Michael S.

Psychologist

> "The platform has been stable and reliable, which gives me peace of mind knowing that both my notes and billing are handled securely and..."

[See full review](https://www.capterra.com/p/124769/CounSol-com/#Capterra___7021048)

MT

Madeline T.

Licensed Professional Counselor

> "Overall, the clunkiness makes it too hard to use for a therapist."

[See full review](https://www.capterra.com/p/124769/CounSol-com/#Capterra___7119765)

BD

Brenda D.

Director and Owner

> "It seamlessly integrates with scheduling, billing, and client communication, streamlining workflow for professionals."

[See full review](https://www.capterra.com/p/124769/CounSol-com/#Capterra___6692001)

QM

Queen M.

Therapist

> "the struggle of creating forms , when people are creating their charts often it will say that it is a duplicate only"

[See full review](https://www.capterra.com/p/124769/CounSol-com/#Capterra___6434795)

MD

MARSHA D.

OWNER, CLINICIAN

> "Progress notes have check off boxes that are changeable, and assists in having HIPAA compliance."

[See full review](https://www.capterra.com/p/124769/CounSol-com/#Capterra___7005772)

Abigail M.

Individual and Couples Therapist

> "I haven't figured out a way to assign a form for them to fill out on their end."

[See full review](https://www.capterra.com/p/124769/CounSol-com/#Capterra___6877372)

NK

Natalie K.

Owner

> "From the very beginning, we found their platform to be user-friendly and intuitive, making it easy for us to navigate through the various..."

[See full review](https://www.capterra.com/p/124769/CounSol-com/#Capterra___7021057)

DC

Deb C.

Owner

> "I would have to pay more monthly for my text reminders to state which office they have their session at."

[See full review](https://www.capterra.com/p/124769/CounSol-com/#Capterra___6427783)

IQ

Ivan Q.

Practice Owner

> "Counsol gives the ability to great group, and complete group progress notes for all members. "

[See full review](https://www.capterra.com/p/124769/CounSol-com/#Capterra___6689550)

DL

Daniel L.

Mental Health Therapist

> "There are times where if i need to change one day or one week that the scheduler can be challenging."

[See full review](https://www.capterra.com/p/124769/CounSol-com/#Capterra___6351290)

JW

Jonee W.

Practitioner

> "The client portal is a great feature, making it easy for clients to complete paperwork and send secure messages."

[See full review](https://www.capterra.com/p/124769/CounSol-com/#Capterra___6689840)

SG

Stefanie G.

Licensed Clinical Social Worker

> "There is no ability to send HIPAA compliant faxes to other providers."

[See full review](https://www.capterra.com/p/124769/CounSol-com/#Capterra___6657674)

SM

Scott M.

Owner

> "I really like the ability to customize my dashboard. When I log in to my account, I see what's needed and I don't see anything else. "

[See full review](https://www.capterra.com/p/124769/CounSol-com/#Capterra___6350491)

LM

Leticia M.

Licensed Professional Counselor

> "Some of the major Mental Health treatment approaches are missing from the listed interventions list on the progress note template such as IFS..."

[See full review](https://www.capterra.com/p/124769/CounSol-com/#Capterra___4949068)

Suzie S.

Licensed Mental Health Therapist, Certified EMDR Counselor

> "This program offers so many assets, making it a huge value, cost-wise."

[See full review](https://www.capterra.com/p/124769/CounSol-com/#Capterra___7119381)

JW

Jonee W.

Practitioner

> "Some features take time to learn, and setting up customization can be a bit tedious."

[See full review](https://www.capterra.com/p/124769/CounSol-com/#Capterra___6689840)

Dr. Dana C. A.

Licensed Marriage and Family Therapist

> "Everything can be signed electronically, and I can electronically send documents for therapy homework with ease."

[See full review](https://www.capterra.com/p/124769/CounSol-com/#Capterra___6657659)

AP

Angela P.

Owner LPC

> "For virtual sessions, there seems to always be connection issues, sound issues, etc."

[See full review](https://www.capterra.com/p/124769/CounSol-com/#Capterra___6361984)

MM

Monika M.

Professional Counselor

> "A safe and secure space to conduct my notes, sessions, and communications with clients."

[See full review](https://www.capterra.com/p/124769/CounSol-com/#Capterra___6427879)

TH

Teja H.

LISW

> "It can sometimes feel outdated in its interface and the look of the portal."

[See full review](https://www.capterra.com/p/124769/CounSol-com/#Capterra___6427546)

NK

Natalie K.

Owner

> "The customer support team has been exceptionally responsive and helpful, providing us with prompt assistance whenever we had questions or needed..."

[See full review](https://www.capterra.com/p/124769/CounSol-com/#Capterra___7021057)

MH

Matt H.

Licensed Professional Counselor

> "So, I question why I'm paying the same monthly subscription fee after years of use when it's not funding improvements."

[See full review](https://www.capterra.com/p/124769/CounSol-com/#Capterra___6356544)

MK

Maura K.

Licensed Professional Counselor and Practice Owner

> "This has been helpful b/c following up with questions/comments is done with ease; there is no familiarizing someone "new" to the case/issue. "

[See full review](https://www.capterra.com/p/124769/CounSol-com/#Capterra___7005072)

ZB

Zach B.

Licensed Professional Counselor

> "I did not like the telehealth software option during the pandemic."

[See full review](https://www.capterra.com/p/124769/CounSol-com/#Capterra___6350506)

RS

Rachel S.

Practice owner

> "I also really appreciate the simplicity of submitting insurance claims and the seamless accounting for payments received."

[See full review](https://www.capterra.com/p/124769/CounSol-com/#Capterra___6427805)

MW

Michelle W.

Owner and Mental Health Provider

> "The virtual platform is not very good, it has a lot of bugs."

[See full review](https://www.capterra.com/p/124769/CounSol-com/#Capterra___6695964)

MS

Michael S.

Psychologist

> "As a licensed psychologist, I have been using CounSol.com consistently since 2019, and it has become an indispensable part of my practice."

[See full review](https://www.capterra.com/p/124769/CounSol-com/#Capterra___7021048)

EK

Emily K.

Play Therapist

> "I don’t like that I can’t click and drag appointments around the calendar like I could with other software I have tried."

[See full review](https://www.capterra.com/p/124769/CounSol-com/#SoftwareAdvice___6144444)

WB

Wesley B.

Therapist

> "They have been very responsive with my requests for practice-specific changes to the interface."

[See full review](https://www.capterra.com/p/124769/CounSol-com/#Capterra___7020887)

LN

LaToya N.

Therapist

> "It can be very challenging navigating the system."

[See full review](https://www.capterra.com/p/124769/CounSol-com/#Capterra___6368579)

PS

Pam S.

Owner, LCSW

> "I like the personalized service, fast response time and individual forms created."

[See full review](https://www.capterra.com/p/124769/CounSol-com/#Capterra___6689668)

SM

Scott M.

Owner

> "CounSol addressed many of those issues, but fell short in other ways. "

[See full review](https://www.capterra.com/p/124769/CounSol-com/#Capterra___6350491)

RN

Roxanne N.

Licensed Professional Counselor

> "I appreciate all of the different options to create my own templates and all of the features involved."

[See full review](https://www.capterra.com/p/124769/CounSol-com/#Capterra___6351898)

KM

Kimberly M.

Owner, Clinical and Executive Supervisor, Therapist

> "If I had to select a "con", I'd say that I am not crazy about the telehealth platform as 99 percent of our clients cannot access it. "

[See full review](https://www.capterra.com/p/124769/CounSol-com/#Capterra___6226092)

AL

Ashley L.

Therapist

> "I have really appreciated CounSol on the whole and value their customer support, ease of set up, prioritization of protecting client..."

[See full review](https://www.capterra.com/p/124769/CounSol-com/#Capterra___6350040)

SM

Scott M.

Owner

> "I came from a big-name CRM for therapists and absolutely hated it. "

[See full review](https://www.capterra.com/p/124769/CounSol-com/#Capterra___6350491)

BK

Brittany K.

Counselor

> "He is quick to respond, always helps solve problems, answers questions efficiently, and never gives up even when we encounter something unusual."

[See full review](https://www.capterra.com/p/124769/CounSol-com/#Capterra___6857516)

KS

Kathryn S.

Psychotherapist

> "Forms were difficult to implement, and there was zero customization of the client registration form, meaning my clients were being asked to..."

[See full review](https://www.capterra.com/p/124769/CounSol-com/#Capterra___3826899)

LM

Leticia M.

Licensed Professional Counselor

> "I was able to set-up my system relying on this guide including uploading treatment worksheets for each progress note session where this was..."

[See full review](https://www.capterra.com/p/124769/CounSol-com/#Capterra___4949068)

VR

Verified Reviewer

Executive Director

> "Sometimes it is quite confusing (particularly at first). And sometimes one cannot understand certain features, particularly around insurance..."

[See full review](https://www.capterra.com/p/124769/CounSol-com/#Capterra___4950011)

Abigail M.

Individual and Couples Therapist

> "I'm used to working with the system and my contact point has always been helpful and responsive."

[See full review](https://www.capterra.com/p/124769/CounSol-com/#Capterra___6877372)

RW

Rebecca W.

Licensed Mental Health Counselor

> "Adding new clients if they don't log on right away they can get lost in the system."

[See full review](https://www.capterra.com/p/124769/CounSol-com/#Capterra___4949099)

BM

Brad M.

Licensed Professional Counselor

> "I love the personal touch and having LIVE customer service, unlike almost all other counseling EHR services that you find out there."

[See full review](https://www.capterra.com/p/124769/CounSol-com/#Capterra___6351115)

JU

Jodi U.

LMHC

> "It took me a while to figure out the ability to keep the billing separate between the Total and Client responsibility headings."

[See full review](https://www.capterra.com/p/124769/CounSol-com/#Capterra___3923449)

DBL

Dr Barton L.

Psychologist

> "sensitive content hidden\] " is great, supportive, knowledgeable, and explains any aspect of the platform efficiently and easily with kindness..."

[See full review](https://www.capterra.com/p/124769/CounSol-com/#Capterra___7021097)

DM

Debbie M.

Licensed Professional Counselor

> "They receive error messages. "

[See full review](https://www.capterra.com/p/124769/CounSol-com/#Capterra___4949081)

DF

Dana F.

Owner Therapist

> "Reminder texts are standard and helpful as well as payment through Square is seamless."

[See full review](https://www.capterra.com/p/124769/CounSol-com/#Capterra___6351475)

HS

Heather S.

Licensed Mental Health Counselor

> "They have been able to change small features for me (adding time zone to text reminders, for example), but the other features I really need are..."

[See full review](https://www.capterra.com/p/124769/CounSol-com/#Capterra___3366482)

SK

Samantha K.

Therapist

> "I have been using the system with a group practice and now individually and it has been seamless."

[See full review](https://www.capterra.com/p/124769/CounSol-com/#Capterra___7021675)

GN

Grey N.

Counselor

> "The integrated telehealth is really basic and doesn’t work as well as others."

[See full review](https://www.capterra.com/p/124769/CounSol-com/#Capterra___3829320)

VW

Vernesia W.

Licensed Professional Counselor

> "It helps with time management."

[See full review](https://www.capterra.com/p/124769/CounSol-com/#Capterra___7005745)

Leslie M.

Owner

> "It lacks flexibility there, cant add a co-clinician."

[See full review](https://www.capterra.com/p/124769/CounSol-com/#Capterra___3827458)

KB

Kristal B.

Owner Therapist

> "CounSol offers the best customer support with your own personal rep who responds to your needs in a very timely manner."

[See full review](https://www.capterra.com/p/124769/CounSol-com/#Capterra___6350522)

BS

Brenda S.

Counselor

> "Some of the reports are difficult to navigate on my own."

[See full review](https://www.capterra.com/p/124769/CounSol-com/#Capterra___4462819)

EQ

Elizabeth Q.

Therapist

> "I am one person in a private practice, I find that CounSol meets all my needs, satisfies my clients and is very easy to use."

[See full review](https://www.capterra.com/p/124769/CounSol-com/#Capterra___7005794)

BK

Brittany K.

Counselor

> "Billing is a little complicated and that has probably been the most frustrating piece."

[See full review](https://www.capterra.com/p/124769/CounSol-com/#Capterra___3826948)

DC

Deb C.

Owner

> "I like the auto texting of reminders the day before their session."

[See full review](https://www.capterra.com/p/124769/CounSol-com/#Capterra___6427783)

KO

Kisha O.

Marriage and Family Therapist

> "The ability to create and upload your own forms is a little confusing and time consuming at first. "

[See full review](https://www.capterra.com/p/124769/CounSol-com/#Capterra___3366580)

HB

Halie B.

Licensed Professional Counselor- Associate

> "It offers excellent value for the cost, especially when compared to similar platforms."

[See full review](https://www.capterra.com/p/124769/CounSol-com/#Capterra___7029013)

DD

Dee D.

President

> "Things like, crisis, client contact, groups, case management, peer support specialists, and prescribers, are no billable due to the documents..."

[See full review](https://www.capterra.com/p/124769/CounSol-com/#Capterra___2838946)

MD

MARSHA D.

OWNER, CLINICIAN

> "Troubleshooting is easy with a real person for assistance, not a phone tree."

[See full review](https://www.capterra.com/p/124769/CounSol-com/#Capterra___7005772)

JL

Jen L.

Owner

> "I also reduce the reading because I don't quite agree with the billing charges that are used for their sister billing company."

[See full review](https://www.capterra.com/p/124769/CounSol-com/#Capterra___3341633)

SS

Sydney S.

Licensed Professional Counselor

> "CounSol.com has been a game-changer for my practice. "

[See full review](https://www.capterra.com/p/124769/CounSol-com/#Capterra___7000851)

JL

Jen L.

Owner

> "I also reduce the reading because I don't quite agree with the billing charges that are used for their sister billing company."

[See full review](https://www.capterra.com/p/124769/CounSol-com/#Capterra___3341633)

BK

Brittany K.

Counselor

> "The best part about CounSol is actually the customer service."

[See full review](https://www.capterra.com/p/124769/CounSol-com/#Capterra___6857516)

SM

Shawna M.

Director

> "The telehealth system could use some improvement as it does not have a share feature."

[See full review](https://www.capterra.com/p/124769/CounSol-com/#Capterra___3336202)

[View Reviews](https://www.capterra.com/p/124769/CounSol-com/reviews/)

MB

Melissa B.

LMHC

> "The ICANotes platform has streamlined and cut down on the amount of time it takes for me to write..."

[See full review](https://www.capterra.com/p/17102/ICANotes/#Capterra___6833948)

SG

Shahla G.

Licensed Psychologist

> "a lot: billing is too complicated; the connection with clearninghouse is very poor; the denials or..."

[See full review](https://www.capterra.com/p/17102/ICANotes/#Capterra___6826160)

LB

Latasha B.

Clinical Director

> "What I liked most about ICANotes is the simplicity in treatment planning and the value for the..."

[See full review](https://www.capterra.com/p/17102/ICANotes/#Capterra___7085498)

JM

Jeanette M.

Nurse Practitioner

> "when the EMR is down and notification of this event can be timelier and wait time for enquiries can..."

[See full review](https://www.capterra.com/p/17102/ICANotes/#Capterra___6838875)

NA

Nicole A.

Victim Advocate

> "This is a powerful program that can be great to document quickly when you have several clients or..."

[See full review](https://www.capterra.com/p/17102/ICANotes/#Capterra___6823213)

LC

Linda C.

Administration

> "Again the only delay is when in account waiting for records to load before proceeding to update."

[See full review](https://www.capterra.com/p/17102/ICANotes/#Capterra___6838216)

QA

Queen A.

Therapist

> "The custom buttons and expandable ability is terrific for customizing"

[See full review](https://www.capterra.com/p/17102/ICANotes/#Capterra___6837204)

LG

Lori G.

Director of Social Services

> "Completing the biopsychosocial assessments - I have been here 6 weeks and still don't grasp hoe and..."

[See full review](https://www.capterra.com/p/17102/ICANotes/#Capterra___6833631)

LC

Linda C.

Administration

> "I find ICA notes user friendly and adaptable to all all aspects of my job function in the..."

[See full review](https://www.capterra.com/p/17102/ICANotes/#Capterra___6838216)

MB

Melissa B.

LMHC

> "The platform often takes a long time to log in and be responsive to clicks."

[See full review](https://www.capterra.com/p/17102/ICANotes/#Capterra___6833948)

CC

Carressa C.

Director of Outpatient Business Unit

> "In addition, entering documentation in this system is less time consuming."

[See full review](https://www.capterra.com/p/17102/ICANotes/#Capterra___6838187)

SG

Shahla G.

Licensed Psychologist

> "Every time youi file a request, someone from overseas calls you and saying how sorry they are..."

[See full review](https://www.capterra.com/p/17102/ICANotes/#Capterra___6826160)

AJ

Agnes J.

LMHC

> "I am overall satisfied with the way my notes look at the end of my sessions, clear and professional."

[See full review](https://www.capterra.com/p/17102/ICANotes/#Capterra___6837660)

CM

Charles M.

Nurse Practitioner, Psychiatry

> "It’s incredibly costly and the prescription service is not well integrated ."

[See full review](https://www.capterra.com/p/17102/ICANotes/#Capterra___6840927)

MH

Maria H.

Psychotherapist

> "Overall, it is very complete and not complicated. When in trouble, support service is available to..."

[See full review](https://www.capterra.com/p/17102/ICANotes/#Capterra___6844968)

MB

Melissa B.

LMHC

> "User interface is somewhat dated and not always the most intuitive to use."

[See full review](https://www.capterra.com/p/17102/ICANotes/#Capterra___6833948)

LC

Linda C.

Administration

> "I am very happy with ICA notes as far as easy navigation and pretty fast at achieving my tasks. "

[See full review](https://www.capterra.com/p/17102/ICANotes/#Capterra___6838216)

CD

Chris D.

Clinical Director

> "The reports are very generic and do not always fit our needs."

[See full review](https://www.capterra.com/p/17102/ICANotes/#Capterra___6833535)

MH

Maria H.

Psychotherapist

> "Mental health status is complete and at the same time not complicated."

[See full review](https://www.capterra.com/p/17102/ICANotes/#Capterra___6844968)

DL

Dawn L.

LPC

> "I haven't used customer service in a long time but responses in the past could have been more..."

[See full review](https://www.capterra.com/p/17102/ICANotes/#Capterra___6845057)

LS

Lindsey S.

Therapist

> "I like their follow-up support and thorough step by step process for documentation."

[See full review](https://www.capterra.com/p/17102/ICANotes/#Capterra___6425394)

JH

John H.

owner

> "Billing process can be confusing at times."

[See full review](https://www.capterra.com/p/17102/ICANotes/#Capterra___6833861)

AG

Alexandra G.

Owner,Provider

> "I love that it makes writing notes a breeze."

[See full review](https://www.capterra.com/p/17102/ICANotes/#Capterra___6833739)

QA

Queen A.

Therapist

> "Portal in old system is not as user friendly as I would like."

[See full review](https://www.capterra.com/p/17102/ICANotes/#Capterra___6837204)

MH

Maria H.

Psychotherapist

> "It’s easy to use and it covers all we need to have in our notes."

[See full review](https://www.capterra.com/p/17102/ICANotes/#Capterra___6844968)

PK

Paola K.

Mental Health Counselor

> "I cannot use my own forms that clients can edit, I cannot use an assessment while I am in a session..."

[See full review](https://www.capterra.com/p/17102/ICANotes/#SoftwareAdvice___4907671)

PW

Paulett W.

Clinician

> "I love the consistency in reaching out to providers"

[See full review](https://www.capterra.com/p/17102/ICANotes/#Capterra___6840722)

PK

Paola K.

Mental Health Counselor

> "Then I am told to add https:// to a webpage for it to load, there are a lot of tricks to make a..."

[See full review](https://www.capterra.com/p/17102/ICANotes/#SoftwareAdvice___4907671)

QA

Queen A.

Therapist

> "It is comprehensive and customers service it amazing."

[See full review](https://www.capterra.com/p/17102/ICANotes/#Capterra___6837204)

MC

Merlyn C.

NP

> "Hard to understand."

[See full review](https://www.capterra.com/p/17102/ICANotes/#Capterra___6833532)

CD

Chris D.

Clinical Director

> "The way they have the billing system set up is great."

[See full review](https://www.capterra.com/p/17102/ICANotes/#Capterra___6833535)

PK

Paola K.

Mental Health Counselor

> "The charting can be cumbersome at least on ICANotes+, I don't know about their legacy program."

[See full review](https://www.capterra.com/p/17102/ICANotes/#SoftwareAdvice___4907671)

DL

Dawn L.

LPC

> "ICANotes makes my job easier. "

[See full review](https://www.capterra.com/p/17102/ICANotes/#Capterra___6845057)

Cal R.

Practice Owner LPC

> "Claims integration with inavalon has been a complete nightmare since the switch and I have been..."

[See full review](https://www.capterra.com/p/17102/ICANotes/#GetApp___6279196)

DLW

Dr L W.

Doctor

> "This is a great site for mental health care professionals."

[See full review](https://www.capterra.com/p/17102/ICANotes/#Capterra___6837266)

JS

Janique S.

Psychiatry nurse practitioner

> "Customer service is horrible"

[See full review](https://www.capterra.com/p/17102/ICANotes/#Capterra___6396990)

CM

Charles M.

Nurse Practitioner, Psychiatry

> "They spent a good amount of time and followed up on things."

[See full review](https://www.capterra.com/p/17102/ICANotes/#Capterra___6840927)

Cal R.

Practice Owner LPC

> "I have a lot of extra buttons on my screen that I will never need."

[See full review](https://www.capterra.com/p/17102/ICANotes/#GetApp___6279196)

LS

Lindsey S.

Therapist

> "I have attended their webinars and they have been great in terms of supporting with the platform."

[See full review](https://www.capterra.com/p/17102/ICANotes/#Capterra___6425394)

PK

Paola K.

Mental Health Counselor

> "I get kicked out of the page multiple times even while I am in it."

[See full review](https://www.capterra.com/p/17102/ICANotes/#SoftwareAdvice___4907671)

AG

Alexandra G.

Owner,Provider

> "I especially love their eprescribe!"

[See full review](https://www.capterra.com/p/17102/ICANotes/#Capterra___6833739)

AB

Alexandra B.

billing manager

> "It is very slow, there is not enough RAM to run the software through their "web based" rdp..."

[See full review](https://www.capterra.com/p/17102/ICANotes/#Capterra___4458409)

VL

Vicki L.

Office Manager

> "Icanotes Classic was very simple to use, great workflow. "

[See full review](https://www.capterra.com/p/17102/ICANotes/#Capterra___6837192)

AB

Alexandra B.

billing manager

> "Something that would take seconds in another billing system takes hours or even DAYS to complete in..."

[See full review](https://www.capterra.com/p/17102/ICANotes/#Capterra___4458409)

ST

Shannon T.

Counselor

> "There are many tutorials available for needed to assist in becoming familiar with the software..."

[See full review](https://www.capterra.com/p/17102/ICANotes/#SoftwareAdvice___2212103)

BH

Brett H.

Provider

> "ePrescribe functionality with DrFirst was only partial of what the standalone DrFirst product..."

[See full review](https://www.capterra.com/p/17102/ICANotes/#Capterra___3148874)

Rafael R.

Mental Health Therapist

> "They provide ongoing training as needed and they take time to make you feel confident using the..."

[See full review](https://www.capterra.com/p/17102/ICANotes/#Capterra___2670416)

MR

Melissa R.

Office Manager

> "The system "Crashes" almost weekly, but you are still to pay for a service that you can't use."

[See full review](https://www.capterra.com/p/17102/ICANotes/#SoftwareAdvice___3849037)

Rafael R.

Mental Health Therapist

> "The case notes are very easy to create and include a comprehensive mental health status examination."

[See full review](https://www.capterra.com/p/17102/ICANotes/#Capterra___2670416)

AB

Alexandra B.

billing manager

> "Terrible customer service, no ability to reach anyone, when you do they are not helpful and never..."

[See full review](https://www.capterra.com/p/17102/ICANotes/#Capterra___4458409)

ST

Shannon T.

Counselor

> "I have actually recommended ICANotres to 3 colleagues since transitioning to your EHR system."

[See full review](https://www.capterra.com/p/17102/ICANotes/#SoftwareAdvice___2212103)

VR

Verified Reviewer

Administrative Assistant, receptionist, and scheduling coordinator

> "It would often mess up for one reason or another and the entire system would be down and unusable. "

[See full review](https://www.capterra.com/p/17102/ICANotes/#Capterra___3549336)

JR

Janet R.

Therapist

> "It is user friendly and makes completing notes a breeze. "

[See full review](https://www.capterra.com/p/17102/ICANotes/#SoftwareAdvice___2504790)

MR

Melissa R.

Office Manager

> "Server Crashes."

[See full review](https://www.capterra.com/p/17102/ICANotes/#SoftwareAdvice___3849037)

JR

Janet R.

Therapist

> "The customer service and training is amazing."

[See full review](https://www.capterra.com/p/17102/ICANotes/#SoftwareAdvice___2504790)

VR

Verified Reviewer

LCSW

> "Documenting services is like finding your way through a maze. And you need to be prepared for the..."

[See full review](https://www.capterra.com/p/17102/ICANotes/#GetApp___3423721)

ST

Shannon T.

Counselor

> "I love it, increase productivity, and easy navigation."

[See full review](https://www.capterra.com/p/17102/ICANotes/#SoftwareAdvice___2212103)

JS

Jennifer S.

MA

> "no support from customer support."

[See full review](https://www.capterra.com/p/17102/ICANotes/#SoftwareAdvice___4022301)

Rafael R.

Mental Health Therapist

> "They have excellent customer service."

[See full review](https://www.capterra.com/p/17102/ICANotes/#Capterra___2670416)

MR

Melissa R.

Office Manager

> "Screens repeat themselves."

[See full review](https://www.capterra.com/p/17102/ICANotes/#SoftwareAdvice___3849037)

ST

Shannon T.

Counselor

> "Support Team is wonderful."

[See full review](https://www.capterra.com/p/17102/ICANotes/#SoftwareAdvice___2212103)

BH

Brett H.

Provider

> "In the middle of a session, it is difficult to answer questions such as, "did we talk about sleep..."

[See full review](https://www.capterra.com/p/17102/ICANotes/#Capterra___3148874)

[View Reviews](https://www.capterra.com/p/17102/ICANotes/reviews/)

## User interface

4.73 (829)

[ICANotes](https://www.capterra.com/p/17102/ICANotes/)

4.09 (130)

## Connect with a Capterra advisor for a free 15-minute consultation

Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs.

### Features

Do these products fit your needs?

Prioritize real-user-identified key features according to your needs to find your best fit.

\--% Fit

vs

\--% Fit

Activity Dashboard

207

Important

AI Copilot

150

Important

API

120

Important

CounSol.com

28/35

-   Activity Dashboard
-   AI Copilot
-   API
-   Appointment Scheduling
-   Calendar Management
-   Charting
-   Claims Management
-   Confirmations/Reminders
-   Customizable Reports
-   Document Management
-   Electronic Payments
-   Electronic Signature
-   Employee Management
-   EMR/EHR
-   E-Prescribing
-   For Group Therapy
-   For Substance Abuse Therapy
-   Generative AI
-   HIPAA Compliant
-   Initial Assessments
-   Invoice Management
-   Lab Integration
-   Medical Billing
-   Medication Management
-   Mobile Access
-   Outcome Assessment Tools
-   Patient Portal
-   Reporting & Statistics
-   Role-Based Permissions
-   Secure Messaging
-   Teletherapy
-   Template Management
-   Therapy Notes
-   Treatment Planning
-   Workflow Management

[See all features](https://www.capterra.com/p/124769/CounSol-com/#features)

ICANotes

Top features

30/35

-   Activity Dashboard
-   AI Copilot
-   API
-   Appointment Scheduling
-   Calendar Management
-   Charting
-   Claims Management
-   Confirmations/Reminders
-   Customizable Reports
-   Document Management
-   Electronic Payments
-   Electronic Signature
-   Employee Management
-   EMR/EHR
-   E-Prescribing
-   For Group Therapy
-   For Substance Abuse Therapy
-   Generative AI
-   HIPAA Compliant
-   Initial Assessments
-   Invoice Management
-   Lab Integration
-   Medical Billing
-   Medication Management
-   Mobile Access
-   Outcome Assessment Tools
-   Patient Portal
-   Reporting & Statistics
-   Role-Based Permissions
-   Secure Messaging
-   Teletherapy
-   Template Management
-   Therapy Notes
-   Treatment Planning
-   Workflow Management

[See all features](https://www.capterra.com/p/17102/ICANotes/#features)

### Recognition

CounSol.com is recognized as a top-rated tool in 5 Capterra Shortlist reports

ICANotes is recognized as a top-rated tool in 1 Capterra Shortlist reports

### Deployment & support

CounSol.com

Deployment

-   Cloud, SaaS, Web-Based
-   Desktop Mac
-   Desktop Windows
-   Desktop Linux
-   On-Premise Windows
-   On-Premise Linux
-   Desktop Chromebook
-   Mobile Android
-   Mobile iPhone
-   Mobile iPad

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

ICANotes

Deployment

-   Cloud, SaaS, Web-Based
-   Desktop Mac
-   Desktop Windows
-   Desktop Linux
-   On-Premise Windows
-   On-Premise Linux
-   Desktop Chromebook
-   Mobile Android
-   Mobile iPhone
-   Mobile iPad

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

### Company Details

CounSol.com

-   By CounSol.com
-   Located in United States
-   Founded in 2011

ICANotes

-   By ICANotes
-   Located in United States
-   Founded in 1998

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[ICANotes](https://www.capterra.com/p/17102/ICANotes/)[4.09 (130)](https://www.capterra.com/p/17102/ICANotes/reviews/)

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