# Compare ICANotes vs SimplePractice 2026 | Capterra

> Unsure of what to choose? Check Capterra to compare SimplePractice and ICANotes based on pricing, features, product details, and verified reviews.

Source: https://www.capterra.com/compare/17102-130710/ICANotes-vs-SimplePractice

---

# SimplePractice vs ICANotes Features and Cost Comparison

Last updated March 13th, 2026

Provider data verified by our Software Research team, and reviews  
moderated by our Reviews Verification team.[Learn more](https://www.capterra.com/our-story/)

Your comparison:

SimplePracticeICANotes2/4 selected

[SimplePractice](https://www.capterra.com/p/130710/SimplePractice/)[4.6 (2,827)](https://www.capterra.com/p/130710/SimplePractice/reviews/)

[ICANotes](https://www.capterra.com/p/17102/ICANotes/)[4.1 (130)](https://www.capterra.com/p/17102/ICANotes/reviews/)

[## SimplePractice](https://www.capterra.com/p/130710/SimplePractice/)[4.6 (2,827)](https://www.capterra.com/p/130710/SimplePractice/reviews/)

Starting Price

$49.00/month

Value-for-Money

4.3

Functionality

4.3

Ease of Use

4.4

Customer Service

4.4

Reviews Sentiment

Based on [2,827 reviews](#user-reviews)

Positive

2,648

Neutral

116

Negative

63

[## ICANotes](https://www.capterra.com/p/17102/ICANotes/)[4.1 (130)](https://www.capterra.com/p/17102/ICANotes/reviews/)

Starting Price

$45.00/month

Value-for-Money

4.1

Functionality

4

Ease of Use

4.2

Customer Service

4.3

Reviews Sentiment

Based on [130 reviews](#user-reviews)

Positive

98

Neutral

14

Negative

18

## Send this comparison chart to my inbox

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## Summary

* * *

Key features rated by users

Features selected based on 4,581 reviews from mental health software users.  
about the Fit Score methodology.

Fit Score methodology

Our Fit Score reflects how reviewers rate a product’s performance against a set of features reviewers rate as most important. A higher score indicates the product is rated better in delivering what reviewers most care about.

  

If the Fit Score is not shown for a specific product, that only means there are currently not enough relevant data points to develop a meaningful score. It does not indicate that the product should be excluded from further evaluation. Best for Methodology

81%Fit

High performer

Feature ratings

HIPAA Compliant

4.5

Therapy Notes

4.5

Charting

4.4

EMR/EHR

4.2

Appointment Scheduling

4.4

72%Fit

Feature ratings

HIPAA Compliant

3.0

Therapy Notes

4.8

Charting

4.3

EMR/EHR

3.8

Appointment Scheduling

2.5

User satisfaction

User satisfaction

4.6

User reviews[2,827](https://www.capterra.com/p/130710/SimplePractice/reviews/)

Ease of use

4.4

Functionality

4.3

Value for money

4.3

Customer support

4.4

User satisfaction

4.1

User reviews[130](https://www.capterra.com/p/17102/ICANotes/reviews/)

Ease of use

4.2

Functionality

4.0

Value for money

4.1

Customer support

4.3

Price starts from

Price starts from

$49Flat Rate, Per Month

-   Free version
-   Free trial

Price starts from

$45Per User, Per Month

-   Free version
-   Free trial

Best for

Best for

Health and wellness practitioners in private practice including therapists, psychologists, speech-language pathologists, occupational therapists, dietitians, massage therapists and many more.

Best for

Mental health clinicians including psychiatrists, psychiatric nurses, psychologists, counselors, clinical social workers, group therapists, LMFTs, and psychotherapists. Inpatient and outpatient.

## User reviews

Pros & cons

Christine B.

Pilates transformation expert

> "Works great for virtual appointments: automated appointment reminders via phone, text and email that seemlessly link to opening up the app for..."

[See full review](https://www.capterra.com/p/130710/SimplePractice/#Capterra___7120742)

RR

Robyn R.

Owner and therapist

> "In addition there are constantly cost raises with very little notice so you have like 30 days to decide if you accept the cost or have the time..."

[See full review](https://www.capterra.com/p/130710/SimplePractice/#Capterra___7120267)

VR

Verified Reviewer

Owner

> "It offers all the features I need as a medical provider: customizable templates, ability to add various codes, built in billing, analytics,..."

[See full review](https://www.capterra.com/p/130710/SimplePractice/#Capterra___7043146)

VR

Verified Reviewer

Strategic officer

> "Limited customization/reporting, lacking full API integrations."

[See full review](https://www.capterra.com/p/130710/SimplePractice/#Capterra___7046790)

Christine B.

Pilates transformation expert

> "Overall, the platform works well for video virtual appointments, allowing the practitioner to chart at the same time."

[See full review](https://www.capterra.com/p/130710/SimplePractice/#Capterra___7120742)

TW

TIFFANY W.

Director of Operations and Lead Therapist

> "Technology extremely unreliable, constant connect issues, non existent customer support, price is very expensive ($99 per month) and system..."

[See full review](https://www.capterra.com/p/130710/SimplePractice/#Capterra___6633565)

AA

Andrew A.

Therapist

> "SimplePractice also allows basic integration with your personal calendars if you are a provider, allowing you to see your scheduled services on..."

[See full review](https://www.capterra.com/p/130710/SimplePractice/#Capterra___6733965)

GL

Greg L.

Owner-Therapist

> "No auto save feature, so you constantly have to be clicking save or you'll lose progress note input."

[See full review](https://www.capterra.com/p/130710/SimplePractice/#Capterra___6822570)

VR

Verified Reviewer

Strategic officer

> "SimplePractice shines for its easy design, telehealth, billing tools, and smart automation."

[See full review](https://www.capterra.com/p/130710/SimplePractice/#Capterra___7046790)

FD

Fran D.

Clinical Psychotherapist and Director

> "At times the links are not working for virtual sessions."

[See full review](https://www.capterra.com/p/130710/SimplePractice/#Capterra___7118792)

JN

Jennifer N.

Psychologist

> "The scheduling includes the billing codes, alerts before each session and much more so it’s not something easily recreated in google calendar...."

[See full review](https://www.capterra.com/p/130710/SimplePractice/#Capterra___6702503)

VR

Verified Reviewer

Technology Administrator

> "There were some hiccups in the process to transfer client data to a new instance that we were using from an existing instance."

[See full review](https://www.capterra.com/p/130710/SimplePractice/#Capterra___6831882)

CL

Chatham L.

Outpatient Therapist

> "Simple Practice is definitely one of the better mental health platforms I have used - it integrates a lot of different features in user friendly..."

[See full review](https://www.capterra.com/p/130710/SimplePractice/#Capterra___6769640)

KR

Kristel R.

Owner and Mental Health Therapist

> "They also consistently raise prices for their current customers at well above market increases and charge extra for very basic features that are..."

[See full review](https://www.capterra.com/p/130710/SimplePractice/#Capterra___6643963)

Alan J.

Chief Psychologist

> "A true all-in-one solution, but not at the expense of quality or innovation. While I've rarely needed customer service, they were quite..."

[See full review](https://www.capterra.com/p/130710/SimplePractice/#Capterra___7110016)

EJ

Emily J.

Operations Manager

> "The reporting side is lacking compared to other EHRs for Therapy practices."

[See full review](https://www.capterra.com/p/130710/SimplePractice/#Capterra___7062039)

RM

Rebecca M.

Co-Owner and Licensed Clinical Psychologist

> "Additionally, the document storing has been very helpful and creating and sending our own documents."

[See full review](https://www.capterra.com/p/130710/SimplePractice/#Capterra___7123969)

SS

Stephanie S.

LCSW

> "The cost began to become a little too expensive for a one person business. "

[See full review](https://www.capterra.com/p/130710/SimplePractice/#Capterra___7124116)

RM

Rebecca M.

Co-Owner and Licensed Clinical Psychologist

> "Insurance filing is easy once it is set up and makes filing and resubmitting claims much easier than other platforms."

[See full review](https://www.capterra.com/p/130710/SimplePractice/#Capterra___7123969)

SM

Scott M.

Transformational Coach

> "Customer service shared that the \[sensitive content hidden\] didn't want to make some much-needed changes to the platform (adding time zone..."

[See full review](https://www.capterra.com/p/130710/SimplePractice/#Capterra___6363976)

Rebekah M.

Occupational Therapist

> "I liked SimplePractice because of the ease of use, appointment management and the ability to make and send off templates with ease."

[See full review](https://www.capterra.com/p/130710/SimplePractice/#Capterra___7130881)

SM

Scott M.

Transformational Coach

> "The lack of updating the platform with needed changes and not listening to the customer requests on their request page is ridiculous. Why even..."

[See full review](https://www.capterra.com/p/130710/SimplePractice/#Capterra___6363976)

BB

Bronwyn B.

Lab technician

> "I also like that i can view all scheduled appointments and any invoices i have paid or need to pay."

[See full review](https://www.capterra.com/p/130710/SimplePractice/#Capterra___6851069)

BM

Byron M.

Medical Assistant

> "The next day, we received an e-mail saying our account was "under review", and today we got notified that our account was being terminated with..."

[See full review](https://www.capterra.com/p/130710/SimplePractice/#Capterra___6840861)

RM

Rebecca M.

Co-Owner and Licensed Clinical Psychologist

> "The secure messaging is a helpful tool for clients to access at any time."

[See full review](https://www.capterra.com/p/130710/SimplePractice/#Capterra___7123969)

RP

Ryan P.

CEO - Speech-Language Pathologist

> "In addition, being charged per claim after so many increases my monthly bill."

[See full review](https://www.capterra.com/p/130710/SimplePractice/#Capterra___7023573)

SS

Stephanie S.

LCSW

> "I trusted that my files were safe and encrypted and HIPAA compliant."

[See full review](https://www.capterra.com/p/130710/SimplePractice/#Capterra___7124116)

AH

Adeline H.

QMHP

> "pretty expensive for smaller practices and had some bugs occasionally that were annoying but eventually were fixed"

[See full review](https://www.capterra.com/p/130710/SimplePractice/#Capterra___6865489)

SG

Shea G.

Counselor

> "The user interface is quite easy to use and intuitive. While I never experienced any bugs or issues, and so never needed to contact their..."

[See full review](https://www.capterra.com/p/130710/SimplePractice/#Capterra___7134327)

EJ

Emily J.

Operations Manager

> "It is expensive and the benefits did not outweigh what we were missing that other EHRs had."

[See full review](https://www.capterra.com/p/130710/SimplePractice/#Capterra___7062039)

RM

Rebecca M.

Co-Owner and Licensed Clinical Psychologist

> "Overall, we enjoy our work with SimplePractice and one of the most important things is ease on the client side, which is our priority."

[See full review](https://www.capterra.com/p/130710/SimplePractice/#Capterra___7123969)

RR

Robyn R.

Owner and therapist

> "I used it for about 6 years until the expense became too much."

[See full review](https://www.capterra.com/p/130710/SimplePractice/#Capterra___7120267)

KR

Kristel R.

Owner and Mental Health Therapist

> "They offered Luminello customers a "special deal" with a "lower rate" for the first year. Upon looking up SimplePractice's rates on their own..."

[See full review](https://www.capterra.com/p/130710/SimplePractice/#Capterra___6643963)

MW

Marianne W.

Psychiatric Clinical Nurse Specialist - prescribing APN

> "Of course, you can waste a lot of time inventing your own templates for vitals, H&P, etc."

[See full review](https://www.capterra.com/p/130710/SimplePractice/#Capterra___6460677)

MR

Meredith R.

Therapist

> "Clients seem to love the reminders and generally have no issues accessing telehealth."

[See full review](https://www.capterra.com/p/130710/SimplePractice/#Capterra___7138362)

MV

Mary V.

CEO of LMFT Private Practice

> "Overwhelmed with amount of features I do not require and the increase fee/overall cost for how I use it so I dropped and switched to another..."

[See full review](https://www.capterra.com/p/130710/SimplePractice/#Capterra___6681455)

AG

Allison G.

Biller

> "I enjoy the ease of being able to keep track of billing and analytics information."

[See full review](https://www.capterra.com/p/130710/SimplePractice/#Capterra___6821217)

CP

Carol P.

Therapist

> "I do not like the system invoicing clients without my approval, or billing their credit cards. "

[See full review](https://www.capterra.com/p/130710/SimplePractice/#SoftwareAdvice___6326874)

TD

Tyneisha D.

Owner

> "All of the features that were available and the ability to host a group private practice with the software."

[See full review](https://www.capterra.com/p/130710/SimplePractice/#Capterra___6535164)

EM

Erica M.

Client Care Coordinator

> "Because it is a system built to accommodate any type of practice, it did not work for our unique and specific needs."

[See full review](https://www.capterra.com/p/130710/SimplePractice/#Capterra___6657887)

AC

Alyssa C.

manager

> "Overall it was good for what we were needing at the time, it worked perfectly for starting out in healthcare."

[See full review](https://www.capterra.com/p/130710/SimplePractice/#Capterra___7136257)

Mike D.

Chief of Operations

> "Now, as I am trying to integrate it with our accounting system (Quick Books Online), I can't get past the tier one support team, who keeps..."

[See full review](https://www.capterra.com/p/130710/SimplePractice/#Capterra___6103649)

AH

Adeline H.

QMHP

> "user interface was good and making appointments was easy i liked how i was able to send notifications to my clients"

[See full review](https://www.capterra.com/p/130710/SimplePractice/#Capterra___6865489)

GL

Greg L.

Owner-Therapist

> "It is highly expensive and they recently upped their monthly subscription fees."

[See full review](https://www.capterra.com/p/130710/SimplePractice/#Capterra___6822570)

RR

Robyn R.

Owner and therapist

> "I loved the ease of use and the user-friendly layout, and I love the customizability."

[See full review](https://www.capterra.com/p/130710/SimplePractice/#Capterra___7120267)

TS

Taylor S.

LCSW

> "The billing. When you have a new client, you are automatically set to "cash" instead of the card they have on their account. If you accidentally..."

[See full review](https://www.capterra.com/p/130710/SimplePractice/#Capterra___4802044)

VE

Vincent E.

Clinical Sex Therapist

> "I also love the 'Load Last Note' feature where I can save time on filling in standard fields and concentrate more on the weekly/bi-weekly changes..."

[See full review](https://www.capterra.com/p/130710/SimplePractice/#Capterra___6199183)

MW

Marianne W.

Psychiatric Clinical Nurse Specialist - prescribing APN

> "Portal does not seem to contain education or information shared with patients (like med ed)."

[See full review](https://www.capterra.com/p/130710/SimplePractice/#Capterra___6460677)

JN

Jennifer N.

Psychologist

> "That’s it. And if I ever have an issue (very rare) the customer support is so good, they give step by step instructions to fix the issue making..."

[See full review](https://www.capterra.com/p/130710/SimplePractice/#Capterra___6702503)

VR

Verified Reviewer

Owner

> "ALSO they incorrectly set up the billing and mislabeled NPI2 so that we were getting denied for about 1/3 of our claims. And when we discovered..."

[See full review](https://www.capterra.com/p/130710/SimplePractice/#GetApp___6085559)

MT

Madeline T.

Licensed Professional Counselor

> "It was so easy to review the past few sessions, which I have not found on other EHRs besides CarePatron"

[See full review](https://www.capterra.com/p/130710/SimplePractice/#Capterra___7119776)

GM

Grace M.

Clinician

> "It felt like highway robbery paying extra for features that other platforms include in their much lower price."

[See full review](https://www.capterra.com/p/130710/SimplePractice/#Capterra___6634621)

AH

Adeline H.

QMHP

> "I liked it, wasn't horrible wasn't amazing but it was helpful for charting and appointments and the interface was good to use"

[See full review](https://www.capterra.com/p/130710/SimplePractice/#Capterra___6865489)

GM

Grace M.

Clinician

> "I was frustrated with the lack of calendar syncing, and the price, and ultimately chose a different platform."

[See full review](https://www.capterra.com/p/130710/SimplePractice/#Capterra___6634621)

HD

Hayley D.

Speech-Language Pathologist

> "I always felt organized with my schedule and I loved the reminders for when I missed a session note for a client."

[See full review](https://www.capterra.com/p/130710/SimplePractice/#Capterra___6769666)

GL

Greg L.

Owner-Therapist

> "The high subscription ultimately ended up becoming a financial strain."

[See full review](https://www.capterra.com/p/130710/SimplePractice/#Capterra___6822570)

LH

LuAnne H.

Administration

> "There are many features that are missing but if you are a smaller sized company or an individual practitioner, the simplicity is amazing."

[See full review](https://www.capterra.com/p/130710/SimplePractice/#Capterra___6585096)

TP

Trisha P.

Executive Director

> "It didn't allow for multiple therapies as we grew."

[See full review](https://www.capterra.com/p/130710/SimplePractice/#Capterra___6716315)

AA

Andrew A.

Therapist

> "I love the integration with treatment planners to make diagnosis and treatment planning easier than ever."

[See full review](https://www.capterra.com/p/130710/SimplePractice/#Capterra___6733965)

HA

Harry A.

Psychotherapist

> "Then you chat with a specialist who says something got fixed but it didn’t. "

[See full review](https://www.capterra.com/p/130710/SimplePractice/#Capterra___6852230)

OA

Omonoh A.

Licensed Mental Health Counselor

> "I really like that it is user friendly and can incorporate video conferencing for individuals and groups."

[See full review](https://www.capterra.com/p/130710/SimplePractice/#Capterra___6666527)

MN

Minal N.

Psychotherapist, Founder

> "As a small sole practitioner it felt crazy to spend over $90/mo on an EHR when I didn't need/use a lot of the features."

[See full review](https://www.capterra.com/p/130710/SimplePractice/#Capterra___6531252)

Teresa L.

Clinician

> "I really like the referral system; one of my colleagues referred me, and I am doing the same for others."

[See full review](https://www.capterra.com/p/130710/SimplePractice/#Capterra___7015242)

TW

TIFFANY W.

Director of Operations and Lead Therapist

> "Even my clients make jokes about how unreliable the telehealth features are."

[See full review](https://www.capterra.com/p/130710/SimplePractice/#Capterra___6633565)

CP

Carina P.

Therapist

> "I also loved how easy it was to adjust appointments in the calendar, send documents to clients, and so much more."

[See full review](https://www.capterra.com/p/130710/SimplePractice/#Capterra___6441840)

RP

Ryan P.

CEO - Speech-Language Pathologist

> "I have used it less than a year and it has already had a price jump twice."

[See full review](https://www.capterra.com/p/130710/SimplePractice/#Capterra___7023573)

JL

Jessica L.

Physician

> "I’ve been using Simple Practice in my chiropractic and acupuncture clinic for 5 years and plan to continue doing so for the foreseeable future."

[See full review](https://www.capterra.com/p/130710/SimplePractice/#Capterra___6574783)

EW

Elizabeth W.

Owner

> "The onboarding specialists were annoyed at times, I only had one that was helpful"

[See full review](https://www.capterra.com/p/130710/SimplePractice/#Capterra___7027523)

KH

Kiran H.

Customer Service

> "Its a good comprehensive tool for healthcare management offering many features."

[See full review](https://www.capterra.com/p/130710/SimplePractice/#Capterra___6548754)

SK

Shawnalee K.

Billing

> "It has to be attached to a created invoice and was sort of annoying."

[See full review](https://www.capterra.com/p/130710/SimplePractice/#Capterra___6691100)

LC

LaShundra C.

Licensed Professional Counselor Supervisor Clinical Director

> "They came up with the perfect name for this platform because it does make running my private practice simple."

[See full review](https://www.capterra.com/p/130710/SimplePractice/#Capterra___6477849)

JM

Jameka M.

Admin

> "In February we had a major breach it was hard to see payments and ERA."

[See full review](https://www.capterra.com/p/130710/SimplePractice/#Capterra___6520189)

CP

Carina P.

Therapist

> "The ease of editing all assessments, notes, treatment plans, etc was FANTASTIC."

[See full review](https://www.capterra.com/p/130710/SimplePractice/#Capterra___6441840)

FC

Farrah C.

Principal and Practitioner

> "I liked Simple Practice's product but by the time you add on all of the "extras" it gets really expensive."

[See full review](https://www.capterra.com/p/130710/SimplePractice/#Capterra___6792160)

RR

Robyn R.

Owner and therapist

> "It’s really customizable and easy to use."

[See full review](https://www.capterra.com/p/130710/SimplePractice/#Capterra___7120267)

VR

Verified Reviewer

Founder, Counselor

> "I will purposely and actively warn others to not use this service."

[See full review](https://www.capterra.com/p/130710/SimplePractice/#Capterra___6871775)

JN

Jennifer N.

Psychologist

> "I love that I can schedule clients for weeks at a time."

[See full review](https://www.capterra.com/p/130710/SimplePractice/#Capterra___6702503)

RM

Renae M.

Licensed mental health therapist

> "I could never use the invoices feature because the billing was always incorrect which made the invoices all incorrect."

[See full review](https://www.capterra.com/p/130710/SimplePractice/#Capterra___6091237)

HHW

Hsiang-Hua W.

Therapist

> "It was helpful and I was able to get my notes done in a timely matter without too much issues."

[See full review](https://www.capterra.com/p/130710/SimplePractice/#Capterra___6547768)

SK

Shawnalee K.

Billing

> "Trying to manage paying just a regular payment was hard."

[See full review](https://www.capterra.com/p/130710/SimplePractice/#Capterra___6691100)

[View Reviews](https://www.capterra.com/p/130710/SimplePractice/reviews/)

MB

Melissa B.

LMHC

> "The ICANotes platform has streamlined and cut down on the amount of time it takes for me to write..."

[See full review](https://www.capterra.com/p/17102/ICANotes/#Capterra___6833948)

SG

Shahla G.

Licensed Psychologist

> "a lot: billing is too complicated; the connection with clearninghouse is very poor; the denials or..."

[See full review](https://www.capterra.com/p/17102/ICANotes/#Capterra___6826160)

LB

Latasha B.

Clinical Director

> "What I liked most about ICANotes is the simplicity in treatment planning and the value for the..."

[See full review](https://www.capterra.com/p/17102/ICANotes/#Capterra___7085498)

JM

Jeanette M.

Nurse Practitioner

> "when the EMR is down and notification of this event can be timelier and wait time for enquiries can..."

[See full review](https://www.capterra.com/p/17102/ICANotes/#Capterra___6838875)

NA

Nicole A.

Victim Advocate

> "This is a powerful program that can be great to document quickly when you have several clients or..."

[See full review](https://www.capterra.com/p/17102/ICANotes/#Capterra___6823213)

LC

Linda C.

Administration

> "Again the only delay is when in account waiting for records to load before proceeding to update."

[See full review](https://www.capterra.com/p/17102/ICANotes/#Capterra___6838216)

QA

Queen A.

Therapist

> "The custom buttons and expandable ability is terrific for customizing"

[See full review](https://www.capterra.com/p/17102/ICANotes/#Capterra___6837204)

LG

Lori G.

Director of Social Services

> "Completing the biopsychosocial assessments - I have been here 6 weeks and still don't grasp hoe and..."

[See full review](https://www.capterra.com/p/17102/ICANotes/#Capterra___6833631)

LC

Linda C.

Administration

> "I find ICA notes user friendly and adaptable to all all aspects of my job function in the..."

[See full review](https://www.capterra.com/p/17102/ICANotes/#Capterra___6838216)

MB

Melissa B.

LMHC

> "The platform often takes a long time to log in and be responsive to clicks."

[See full review](https://www.capterra.com/p/17102/ICANotes/#Capterra___6833948)

CC

Carressa C.

Director of Outpatient Business Unit

> "In addition, entering documentation in this system is less time consuming."

[See full review](https://www.capterra.com/p/17102/ICANotes/#Capterra___6838187)

SG

Shahla G.

Licensed Psychologist

> "Every time youi file a request, someone from overseas calls you and saying how sorry they are..."

[See full review](https://www.capterra.com/p/17102/ICANotes/#Capterra___6826160)

AJ

Agnes J.

LMHC

> "I am overall satisfied with the way my notes look at the end of my sessions, clear and professional."

[See full review](https://www.capterra.com/p/17102/ICANotes/#Capterra___6837660)

CM

Charles M.

Nurse Practitioner, Psychiatry

> "It’s incredibly costly and the prescription service is not well integrated ."

[See full review](https://www.capterra.com/p/17102/ICANotes/#Capterra___6840927)

MH

Maria H.

Psychotherapist

> "Overall, it is very complete and not complicated. When in trouble, support service is available to..."

[See full review](https://www.capterra.com/p/17102/ICANotes/#Capterra___6844968)

MB

Melissa B.

LMHC

> "User interface is somewhat dated and not always the most intuitive to use."

[See full review](https://www.capterra.com/p/17102/ICANotes/#Capterra___6833948)

LC

Linda C.

Administration

> "I am very happy with ICA notes as far as easy navigation and pretty fast at achieving my tasks. "

[See full review](https://www.capterra.com/p/17102/ICANotes/#Capterra___6838216)

CD

Chris D.

Clinical Director

> "The reports are very generic and do not always fit our needs."

[See full review](https://www.capterra.com/p/17102/ICANotes/#Capterra___6833535)

MH

Maria H.

Psychotherapist

> "Mental health status is complete and at the same time not complicated."

[See full review](https://www.capterra.com/p/17102/ICANotes/#Capterra___6844968)

DL

Dawn L.

LPC

> "I haven't used customer service in a long time but responses in the past could have been more..."

[See full review](https://www.capterra.com/p/17102/ICANotes/#Capterra___6845057)

LS

Lindsey S.

Therapist

> "I like their follow-up support and thorough step by step process for documentation."

[See full review](https://www.capterra.com/p/17102/ICANotes/#Capterra___6425394)

JH

John H.

owner

> "Billing process can be confusing at times."

[See full review](https://www.capterra.com/p/17102/ICANotes/#Capterra___6833861)

AG

Alexandra G.

Owner,Provider

> "I love that it makes writing notes a breeze."

[See full review](https://www.capterra.com/p/17102/ICANotes/#Capterra___6833739)

QA

Queen A.

Therapist

> "Portal in old system is not as user friendly as I would like."

[See full review](https://www.capterra.com/p/17102/ICANotes/#Capterra___6837204)

MH

Maria H.

Psychotherapist

> "It’s easy to use and it covers all we need to have in our notes."

[See full review](https://www.capterra.com/p/17102/ICANotes/#Capterra___6844968)

PK

Paola K.

Mental Health Counselor

> "I cannot use my own forms that clients can edit, I cannot use an assessment while I am in a session..."

[See full review](https://www.capterra.com/p/17102/ICANotes/#SoftwareAdvice___4907671)

PW

Paulett W.

Clinician

> "I love the consistency in reaching out to providers"

[See full review](https://www.capterra.com/p/17102/ICANotes/#Capterra___6840722)

PK

Paola K.

Mental Health Counselor

> "Then I am told to add https:// to a webpage for it to load, there are a lot of tricks to make a..."

[See full review](https://www.capterra.com/p/17102/ICANotes/#SoftwareAdvice___4907671)

QA

Queen A.

Therapist

> "It is comprehensive and customers service it amazing."

[See full review](https://www.capterra.com/p/17102/ICANotes/#Capterra___6837204)

MC

Merlyn C.

NP

> "Hard to understand."

[See full review](https://www.capterra.com/p/17102/ICANotes/#Capterra___6833532)

CD

Chris D.

Clinical Director

> "The way they have the billing system set up is great."

[See full review](https://www.capterra.com/p/17102/ICANotes/#Capterra___6833535)

PK

Paola K.

Mental Health Counselor

> "The charting can be cumbersome at least on ICANotes+, I don't know about their legacy program."

[See full review](https://www.capterra.com/p/17102/ICANotes/#SoftwareAdvice___4907671)

DL

Dawn L.

LPC

> "ICANotes makes my job easier. "

[See full review](https://www.capterra.com/p/17102/ICANotes/#Capterra___6845057)

Cal R.

Practice Owner LPC

> "Claims integration with inavalon has been a complete nightmare since the switch and I have been..."

[See full review](https://www.capterra.com/p/17102/ICANotes/#GetApp___6279196)

DLW

Dr L W.

Doctor

> "This is a great site for mental health care professionals."

[See full review](https://www.capterra.com/p/17102/ICANotes/#Capterra___6837266)

JS

Janique S.

Psychiatry nurse practitioner

> "Customer service is horrible"

[See full review](https://www.capterra.com/p/17102/ICANotes/#Capterra___6396990)

CM

Charles M.

Nurse Practitioner, Psychiatry

> "They spent a good amount of time and followed up on things."

[See full review](https://www.capterra.com/p/17102/ICANotes/#Capterra___6840927)

Cal R.

Practice Owner LPC

> "I have a lot of extra buttons on my screen that I will never need."

[See full review](https://www.capterra.com/p/17102/ICANotes/#GetApp___6279196)

LS

Lindsey S.

Therapist

> "I have attended their webinars and they have been great in terms of supporting with the platform."

[See full review](https://www.capterra.com/p/17102/ICANotes/#Capterra___6425394)

PK

Paola K.

Mental Health Counselor

> "I get kicked out of the page multiple times even while I am in it."

[See full review](https://www.capterra.com/p/17102/ICANotes/#SoftwareAdvice___4907671)

AG

Alexandra G.

Owner,Provider

> "I especially love their eprescribe!"

[See full review](https://www.capterra.com/p/17102/ICANotes/#Capterra___6833739)

AB

Alexandra B.

billing manager

> "It is very slow, there is not enough RAM to run the software through their "web based" rdp..."

[See full review](https://www.capterra.com/p/17102/ICANotes/#Capterra___4458409)

VL

Vicki L.

Office Manager

> "Icanotes Classic was very simple to use, great workflow. "

[See full review](https://www.capterra.com/p/17102/ICANotes/#Capterra___6837192)

AB

Alexandra B.

billing manager

> "Something that would take seconds in another billing system takes hours or even DAYS to complete in..."

[See full review](https://www.capterra.com/p/17102/ICANotes/#Capterra___4458409)

ST

Shannon T.

Counselor

> "There are many tutorials available for needed to assist in becoming familiar with the software..."

[See full review](https://www.capterra.com/p/17102/ICANotes/#SoftwareAdvice___2212103)

BH

Brett H.

Provider

> "ePrescribe functionality with DrFirst was only partial of what the standalone DrFirst product..."

[See full review](https://www.capterra.com/p/17102/ICANotes/#Capterra___3148874)

Rafael R.

Mental Health Therapist

> "They provide ongoing training as needed and they take time to make you feel confident using the..."

[See full review](https://www.capterra.com/p/17102/ICANotes/#Capterra___2670416)

MR

Melissa R.

Office Manager

> "The system "Crashes" almost weekly, but you are still to pay for a service that you can't use."

[See full review](https://www.capterra.com/p/17102/ICANotes/#SoftwareAdvice___3849037)

Rafael R.

Mental Health Therapist

> "The case notes are very easy to create and include a comprehensive mental health status examination."

[See full review](https://www.capterra.com/p/17102/ICANotes/#Capterra___2670416)

AB

Alexandra B.

billing manager

> "Terrible customer service, no ability to reach anyone, when you do they are not helpful and never..."

[See full review](https://www.capterra.com/p/17102/ICANotes/#Capterra___4458409)

ST

Shannon T.

Counselor

> "I have actually recommended ICANotres to 3 colleagues since transitioning to your EHR system."

[See full review](https://www.capterra.com/p/17102/ICANotes/#SoftwareAdvice___2212103)

VR

Verified Reviewer

Administrative Assistant, receptionist, and scheduling coordinator

> "It would often mess up for one reason or another and the entire system would be down and unusable. "

[See full review](https://www.capterra.com/p/17102/ICANotes/#Capterra___3549336)

JR

Janet R.

Therapist

> "It is user friendly and makes completing notes a breeze. "

[See full review](https://www.capterra.com/p/17102/ICANotes/#SoftwareAdvice___2504790)

MR

Melissa R.

Office Manager

> "Server Crashes."

[See full review](https://www.capterra.com/p/17102/ICANotes/#SoftwareAdvice___3849037)

JR

Janet R.

Therapist

> "The customer service and training is amazing."

[See full review](https://www.capterra.com/p/17102/ICANotes/#SoftwareAdvice___2504790)

VR

Verified Reviewer

LCSW

> "Documenting services is like finding your way through a maze. And you need to be prepared for the..."

[See full review](https://www.capterra.com/p/17102/ICANotes/#GetApp___3423721)

ST

Shannon T.

Counselor

> "I love it, increase productivity, and easy navigation."

[See full review](https://www.capterra.com/p/17102/ICANotes/#SoftwareAdvice___2212103)

JS

Jennifer S.

MA

> "no support from customer support."

[See full review](https://www.capterra.com/p/17102/ICANotes/#SoftwareAdvice___4022301)

Rafael R.

Mental Health Therapist

> "They have excellent customer service."

[See full review](https://www.capterra.com/p/17102/ICANotes/#Capterra___2670416)

MR

Melissa R.

Office Manager

> "Screens repeat themselves."

[See full review](https://www.capterra.com/p/17102/ICANotes/#SoftwareAdvice___3849037)

ST

Shannon T.

Counselor

> "Support Team is wonderful."

[See full review](https://www.capterra.com/p/17102/ICANotes/#SoftwareAdvice___2212103)

BH

Brett H.

Provider

> "In the middle of a session, it is difficult to answer questions such as, "did we talk about sleep..."

[See full review](https://www.capterra.com/p/17102/ICANotes/#Capterra___3148874)

[View Reviews](https://www.capterra.com/p/17102/ICANotes/reviews/)

## User interface

4.56 (2,827)

[ICANotes](https://www.capterra.com/p/17102/ICANotes/)

4.09 (130)

## Connect with a Capterra advisor for a free 15-minute consultation

Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs.

### Features

Do these products fit your needs?

Prioritize real-user-identified key features according to your needs to find your best fit.

\--% Fit

vs

\--% Fit

Activity Dashboard

207

Important

AI Copilot

150

Important

API

120

Important

SimplePractice

26/35

-   Activity Dashboard
-   AI Copilot
-   API
-   Appointment Scheduling
-   Calendar Management
-   Charting
-   Claims Management
-   Confirmations/Reminders
-   Customizable Reports
-   Document Management
-   Electronic Payments
-   Electronic Signature
-   Employee Management
-   EMR/EHR
-   E-Prescribing
-   For Group Therapy
-   For Substance Abuse Therapy
-   Generative AI
-   HIPAA Compliant
-   Initial Assessments
-   Invoice Management
-   Lab Integration
-   Medical Billing
-   Medication Management
-   Mobile Access
-   Outcome Assessment Tools
-   Patient Portal
-   Reporting & Statistics
-   Role-Based Permissions
-   Secure Messaging
-   Teletherapy
-   Template Management
-   Therapy Notes
-   Treatment Planning
-   Workflow Management

[See all features](https://www.capterra.com/p/130710/SimplePractice/#features)

ICANotes

Top features

30/35

-   Activity Dashboard
-   AI Copilot
-   API
-   Appointment Scheduling
-   Calendar Management
-   Charting
-   Claims Management
-   Confirmations/Reminders
-   Customizable Reports
-   Document Management
-   Electronic Payments
-   Electronic Signature
-   Employee Management
-   EMR/EHR
-   E-Prescribing
-   For Group Therapy
-   For Substance Abuse Therapy
-   Generative AI
-   HIPAA Compliant
-   Initial Assessments
-   Invoice Management
-   Lab Integration
-   Medical Billing
-   Medication Management
-   Mobile Access
-   Outcome Assessment Tools
-   Patient Portal
-   Reporting & Statistics
-   Role-Based Permissions
-   Secure Messaging
-   Teletherapy
-   Template Management
-   Therapy Notes
-   Treatment Planning
-   Workflow Management

[See all features](https://www.capterra.com/p/17102/ICANotes/#features)

### Recognition

SimplePractice is recognized as a top-rated tool in 4 Capterra Shortlist reports

ICANotes is recognized as a top-rated tool in 1 Capterra Shortlist reports

### Deployment & support

SimplePractice

Deployment

-   Cloud, SaaS, Web-Based
-   Desktop Mac
-   Desktop Windows
-   Desktop Linux
-   On-Premise Windows
-   On-Premise Linux
-   Desktop Chromebook
-   Mobile Android
-   Mobile iPhone
-   Mobile iPad

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

ICANotes

Deployment

-   Cloud, SaaS, Web-Based
-   Desktop Mac
-   Desktop Windows
-   Desktop Linux
-   On-Premise Windows
-   On-Premise Linux
-   Desktop Chromebook
-   Mobile Android
-   Mobile iPhone
-   Mobile iPad

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

### Company Details

SimplePractice

-   By SimplePractice
-   Located in United States
-   Founded in 2012

ICANotes

-   By ICANotes
-   Located in United States
-   Founded in 1998

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