# Compare ICANotes vs Qualifacts Insync 2026 | Capterra

> Unsure of what to choose? Check Capterra to compare ICANotes and Qualifacts Insync based on pricing, features, product details, and verified reviews.

Source: https://www.capterra.com/compare/17102-144484/ICANotes-vs-InSync-EMR

---

# ICANotes vs Qualifacts Insync Features and Cost Comparison

Last updated March 13th, 2026

Provider data verified by our Software Research team, and reviews  
moderated by our Reviews Verification team.[Learn more](https://www.capterra.com/our-story/)

Your comparison:

ICANotesQualifacts Insync2/4 selected

[ICANotes](https://www.capterra.com/p/17102/ICANotes/)[4.1 (130)](https://www.capterra.com/p/17102/ICANotes/reviews/)

[Qualifacts Insync](https://www.capterra.com/p/144484/InSync-EMR/)[4.5 (392)](https://www.capterra.com/p/144484/InSync-EMR/reviews/)

[## ICANotes](https://www.capterra.com/p/17102/ICANotes/)[4.1 (130)](https://www.capterra.com/p/17102/ICANotes/reviews/)

Starting Price

$45.00/month

Value-for-Money

4.1

Functionality

4

Ease of Use

4.2

Customer Service

4.3

Reviews Sentiment

Based on [130 reviews](#user-reviews)

Positive

98

Neutral

14

Negative

18

[## Qualifacts Insync](https://www.capterra.com/p/144484/InSync-EMR/)[4.5 (392)](https://www.capterra.com/p/144484/InSync-EMR/reviews/)

Starting Price

$75.00/month

Value-for-Money

4.3

Functionality

4.4

Ease of Use

4.2

Customer Service

4.6

Reviews Sentiment

RF

HA

CH

Based on [392 reviews](#user-reviews)

Positive

358

Neutral

20

Negative

14

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## Summary

* * *

Key features rated by users

Features selected based on 4,591 reviews from mental health software users.  
about the Fit Score methodology.

Fit Score methodology

Our Fit Score reflects how reviewers rate a product’s performance against a set of features reviewers rate as most important. A higher score indicates the product is rated better in delivering what reviewers most care about.

  

If the Fit Score is not shown for a specific product, that only means there are currently not enough relevant data points to develop a meaningful score. It does not indicate that the product should be excluded from further evaluation. Best for Methodology

72%Fit

Feature ratings

HIPAA Compliant

3.0

Therapy Notes

4.8

Charting

4.3

EMR/EHR

3.8

Appointment Scheduling

2.5

78%Fit

High performer

Feature ratings

HIPAA Compliant

4.8

Therapy Notes

3.2

Charting

4.4

EMR/EHR

4.3

Appointment Scheduling

4.4

User satisfaction

User satisfaction

4.1

User reviews[130](https://www.capterra.com/p/17102/ICANotes/reviews/)

Ease of use

4.2

Functionality

4.0

Value for money

4.1

Customer support

4.3

User satisfaction

4.5

User reviews[392](https://www.capterra.com/p/144484/InSync-EMR/reviews/)

Ease of use

4.2

Functionality

4.4

Value for money

4.3

Customer support

4.6

Price starts from

Price starts from

$45Per User, Per Month

-   Free version
-   Free trial

Price starts from

$75Per User, Per Month

-   Free version
-   Free trial

Best for

Best for

Mental health clinicians including psychiatrists, psychiatric nurses, psychologists, counselors, clinical social workers, group therapists, LMFTs, and psychotherapists. Inpatient and outpatient.

Best for

We support practices in Behavioral and Mental Health, Substance Use and Opioid Addiction, Community and Government Health Agencies, Clinics, Physical, Occupational and Speech Language Therapy.

## User reviews

Pros & cons

MB

Melissa B.

LMHC

> "The ICANotes platform has streamlined and cut down on the amount of time it takes for me to write..."

[See full review](https://www.capterra.com/p/17102/ICANotes/#Capterra___6833948)

SG

Shahla G.

Licensed Psychologist

> "a lot: billing is too complicated; the connection with clearninghouse is very poor; the denials or..."

[See full review](https://www.capterra.com/p/17102/ICANotes/#Capterra___6826160)

LB

Latasha B.

Clinical Director

> "What I liked most about ICANotes is the simplicity in treatment planning and the value for the..."

[See full review](https://www.capterra.com/p/17102/ICANotes/#Capterra___7085498)

JM

Jeanette M.

Nurse Practitioner

> "when the EMR is down and notification of this event can be timelier and wait time for enquiries can..."

[See full review](https://www.capterra.com/p/17102/ICANotes/#Capterra___6838875)

NA

Nicole A.

Victim Advocate

> "This is a powerful program that can be great to document quickly when you have several clients or..."

[See full review](https://www.capterra.com/p/17102/ICANotes/#Capterra___6823213)

LC

Linda C.

Administration

> "Again the only delay is when in account waiting for records to load before proceeding to update."

[See full review](https://www.capterra.com/p/17102/ICANotes/#Capterra___6838216)

QA

Queen A.

Therapist

> "The custom buttons and expandable ability is terrific for customizing"

[See full review](https://www.capterra.com/p/17102/ICANotes/#Capterra___6837204)

LG

Lori G.

Director of Social Services

> "Completing the biopsychosocial assessments - I have been here 6 weeks and still don't grasp hoe and..."

[See full review](https://www.capterra.com/p/17102/ICANotes/#Capterra___6833631)

LC

Linda C.

Administration

> "I find ICA notes user friendly and adaptable to all all aspects of my job function in the..."

[See full review](https://www.capterra.com/p/17102/ICANotes/#Capterra___6838216)

MB

Melissa B.

LMHC

> "The platform often takes a long time to log in and be responsive to clicks."

[See full review](https://www.capterra.com/p/17102/ICANotes/#Capterra___6833948)

CC

Carressa C.

Director of Outpatient Business Unit

> "In addition, entering documentation in this system is less time consuming."

[See full review](https://www.capterra.com/p/17102/ICANotes/#Capterra___6838187)

SG

Shahla G.

Licensed Psychologist

> "Every time youi file a request, someone from overseas calls you and saying how sorry they are..."

[See full review](https://www.capterra.com/p/17102/ICANotes/#Capterra___6826160)

AJ

Agnes J.

LMHC

> "I am overall satisfied with the way my notes look at the end of my sessions, clear and professional."

[See full review](https://www.capterra.com/p/17102/ICANotes/#Capterra___6837660)

CM

Charles M.

Nurse Practitioner, Psychiatry

> "It’s incredibly costly and the prescription service is not well integrated ."

[See full review](https://www.capterra.com/p/17102/ICANotes/#Capterra___6840927)

MH

Maria H.

Psychotherapist

> "Overall, it is very complete and not complicated. When in trouble, support service is available to..."

[See full review](https://www.capterra.com/p/17102/ICANotes/#Capterra___6844968)

MB

Melissa B.

LMHC

> "User interface is somewhat dated and not always the most intuitive to use."

[See full review](https://www.capterra.com/p/17102/ICANotes/#Capterra___6833948)

LC

Linda C.

Administration

> "I am very happy with ICA notes as far as easy navigation and pretty fast at achieving my tasks. "

[See full review](https://www.capterra.com/p/17102/ICANotes/#Capterra___6838216)

CD

Chris D.

Clinical Director

> "The reports are very generic and do not always fit our needs."

[See full review](https://www.capterra.com/p/17102/ICANotes/#Capterra___6833535)

MH

Maria H.

Psychotherapist

> "Mental health status is complete and at the same time not complicated."

[See full review](https://www.capterra.com/p/17102/ICANotes/#Capterra___6844968)

DL

Dawn L.

LPC

> "I haven't used customer service in a long time but responses in the past could have been more..."

[See full review](https://www.capterra.com/p/17102/ICANotes/#Capterra___6845057)

LS

Lindsey S.

Therapist

> "I like their follow-up support and thorough step by step process for documentation."

[See full review](https://www.capterra.com/p/17102/ICANotes/#Capterra___6425394)

JH

John H.

owner

> "Billing process can be confusing at times."

[See full review](https://www.capterra.com/p/17102/ICANotes/#Capterra___6833861)

AG

Alexandra G.

Owner,Provider

> "I love that it makes writing notes a breeze."

[See full review](https://www.capterra.com/p/17102/ICANotes/#Capterra___6833739)

QA

Queen A.

Therapist

> "Portal in old system is not as user friendly as I would like."

[See full review](https://www.capterra.com/p/17102/ICANotes/#Capterra___6837204)

MH

Maria H.

Psychotherapist

> "It’s easy to use and it covers all we need to have in our notes."

[See full review](https://www.capterra.com/p/17102/ICANotes/#Capterra___6844968)

PK

Paola K.

Mental Health Counselor

> "I cannot use my own forms that clients can edit, I cannot use an assessment while I am in a session..."

[See full review](https://www.capterra.com/p/17102/ICANotes/#SoftwareAdvice___4907671)

PW

Paulett W.

Clinician

> "I love the consistency in reaching out to providers"

[See full review](https://www.capterra.com/p/17102/ICANotes/#Capterra___6840722)

PK

Paola K.

Mental Health Counselor

> "Then I am told to add https:// to a webpage for it to load, there are a lot of tricks to make a..."

[See full review](https://www.capterra.com/p/17102/ICANotes/#SoftwareAdvice___4907671)

QA

Queen A.

Therapist

> "It is comprehensive and customers service it amazing."

[See full review](https://www.capterra.com/p/17102/ICANotes/#Capterra___6837204)

MC

Merlyn C.

NP

> "Hard to understand."

[See full review](https://www.capterra.com/p/17102/ICANotes/#Capterra___6833532)

CD

Chris D.

Clinical Director

> "The way they have the billing system set up is great."

[See full review](https://www.capterra.com/p/17102/ICANotes/#Capterra___6833535)

PK

Paola K.

Mental Health Counselor

> "The charting can be cumbersome at least on ICANotes+, I don't know about their legacy program."

[See full review](https://www.capterra.com/p/17102/ICANotes/#SoftwareAdvice___4907671)

DL

Dawn L.

LPC

> "ICANotes makes my job easier. "

[See full review](https://www.capterra.com/p/17102/ICANotes/#Capterra___6845057)

Cal R.

Practice Owner LPC

> "Claims integration with inavalon has been a complete nightmare since the switch and I have been..."

[See full review](https://www.capterra.com/p/17102/ICANotes/#GetApp___6279196)

DLW

Dr L W.

Doctor

> "This is a great site for mental health care professionals."

[See full review](https://www.capterra.com/p/17102/ICANotes/#Capterra___6837266)

JS

Janique S.

Psychiatry nurse practitioner

> "Customer service is horrible"

[See full review](https://www.capterra.com/p/17102/ICANotes/#Capterra___6396990)

CM

Charles M.

Nurse Practitioner, Psychiatry

> "They spent a good amount of time and followed up on things."

[See full review](https://www.capterra.com/p/17102/ICANotes/#Capterra___6840927)

Cal R.

Practice Owner LPC

> "I have a lot of extra buttons on my screen that I will never need."

[See full review](https://www.capterra.com/p/17102/ICANotes/#GetApp___6279196)

LS

Lindsey S.

Therapist

> "I have attended their webinars and they have been great in terms of supporting with the platform."

[See full review](https://www.capterra.com/p/17102/ICANotes/#Capterra___6425394)

PK

Paola K.

Mental Health Counselor

> "I get kicked out of the page multiple times even while I am in it."

[See full review](https://www.capterra.com/p/17102/ICANotes/#SoftwareAdvice___4907671)

AG

Alexandra G.

Owner,Provider

> "I especially love their eprescribe!"

[See full review](https://www.capterra.com/p/17102/ICANotes/#Capterra___6833739)

AB

Alexandra B.

billing manager

> "It is very slow, there is not enough RAM to run the software through their "web based" rdp..."

[See full review](https://www.capterra.com/p/17102/ICANotes/#Capterra___4458409)

VL

Vicki L.

Office Manager

> "Icanotes Classic was very simple to use, great workflow. "

[See full review](https://www.capterra.com/p/17102/ICANotes/#Capterra___6837192)

AB

Alexandra B.

billing manager

> "Something that would take seconds in another billing system takes hours or even DAYS to complete in..."

[See full review](https://www.capterra.com/p/17102/ICANotes/#Capterra___4458409)

ST

Shannon T.

Counselor

> "There are many tutorials available for needed to assist in becoming familiar with the software..."

[See full review](https://www.capterra.com/p/17102/ICANotes/#SoftwareAdvice___2212103)

BH

Brett H.

Provider

> "ePrescribe functionality with DrFirst was only partial of what the standalone DrFirst product..."

[See full review](https://www.capterra.com/p/17102/ICANotes/#Capterra___3148874)

Rafael R.

Mental Health Therapist

> "They provide ongoing training as needed and they take time to make you feel confident using the..."

[See full review](https://www.capterra.com/p/17102/ICANotes/#Capterra___2670416)

MR

Melissa R.

Office Manager

> "The system "Crashes" almost weekly, but you are still to pay for a service that you can't use."

[See full review](https://www.capterra.com/p/17102/ICANotes/#SoftwareAdvice___3849037)

Rafael R.

Mental Health Therapist

> "The case notes are very easy to create and include a comprehensive mental health status examination."

[See full review](https://www.capterra.com/p/17102/ICANotes/#Capterra___2670416)

AB

Alexandra B.

billing manager

> "Terrible customer service, no ability to reach anyone, when you do they are not helpful and never..."

[See full review](https://www.capterra.com/p/17102/ICANotes/#Capterra___4458409)

ST

Shannon T.

Counselor

> "I have actually recommended ICANotres to 3 colleagues since transitioning to your EHR system."

[See full review](https://www.capterra.com/p/17102/ICANotes/#SoftwareAdvice___2212103)

VR

Verified Reviewer

Administrative Assistant, receptionist, and scheduling coordinator

> "It would often mess up for one reason or another and the entire system would be down and unusable. "

[See full review](https://www.capterra.com/p/17102/ICANotes/#Capterra___3549336)

JR

Janet R.

Therapist

> "It is user friendly and makes completing notes a breeze. "

[See full review](https://www.capterra.com/p/17102/ICANotes/#SoftwareAdvice___2504790)

MR

Melissa R.

Office Manager

> "Server Crashes."

[See full review](https://www.capterra.com/p/17102/ICANotes/#SoftwareAdvice___3849037)

JR

Janet R.

Therapist

> "The customer service and training is amazing."

[See full review](https://www.capterra.com/p/17102/ICANotes/#SoftwareAdvice___2504790)

VR

Verified Reviewer

LCSW

> "Documenting services is like finding your way through a maze. And you need to be prepared for the..."

[See full review](https://www.capterra.com/p/17102/ICANotes/#GetApp___3423721)

ST

Shannon T.

Counselor

> "I love it, increase productivity, and easy navigation."

[See full review](https://www.capterra.com/p/17102/ICANotes/#SoftwareAdvice___2212103)

JS

Jennifer S.

MA

> "no support from customer support."

[See full review](https://www.capterra.com/p/17102/ICANotes/#SoftwareAdvice___4022301)

Rafael R.

Mental Health Therapist

> "They have excellent customer service."

[See full review](https://www.capterra.com/p/17102/ICANotes/#Capterra___2670416)

MR

Melissa R.

Office Manager

> "Screens repeat themselves."

[See full review](https://www.capterra.com/p/17102/ICANotes/#SoftwareAdvice___3849037)

ST

Shannon T.

Counselor

> "Support Team is wonderful."

[See full review](https://www.capterra.com/p/17102/ICANotes/#SoftwareAdvice___2212103)

BH

Brett H.

Provider

> "In the middle of a session, it is difficult to answer questions such as, "did we talk about sleep..."

[See full review](https://www.capterra.com/p/17102/ICANotes/#Capterra___3148874)

[View Reviews](https://www.capterra.com/p/17102/ICANotes/reviews/)

RF

Robert F.

Psychiatrist

> "Program offers a lot of customization, a lot of ways to access menus from different aspects of the program."

[See full review](https://www.capterra.com/p/144484/InSync-EMR/#Capterra___7145038)

CB

Celeste B.

Owner

> "Besides from the platform being very expensive, I had to pay my Biller triple what I’ve done in previous years and had to pay my staff hourly for training that felt..."

[See full review](https://www.capterra.com/p/144484/InSync-EMR/#Capterra___7117067)

HA

Hayleigh A.

Doctor

> "We had a coordinator working with us who was thorough and listened to our concerns about the system and sent plenty of S & Ps for us."

[See full review](https://www.capterra.com/p/144484/InSync-EMR/#Capterra___6883665)

CB

Celeste B.

Owner

> "We have pages of glitches and errors that are impacted our payroll and our insurance billing."

[See full review](https://www.capterra.com/p/144484/InSync-EMR/#Capterra___7117067)

CH

Crystal H.

Admin

> "Most reports export to excel making it easier to get the reporting that is being asked for"

[See full review](https://www.capterra.com/p/144484/InSync-EMR/#Capterra___6594277)

CB

Celeste B.

Owner

> "We launched when our billing system wasn’t even set up due to the error of the Trainer."

[See full review](https://www.capterra.com/p/144484/InSync-EMR/#Capterra___7117067)

LB

Larry B.

Administrator

> "Has some nice features, enjoy the clinical charting schedule feature"

[See full review](https://www.capterra.com/p/144484/InSync-EMR/#Capterra___6610025)

CB

Celeste B.

Owner

> "I can't express the amount of stress it caused my staff and myself."

[See full review](https://www.capterra.com/p/144484/InSync-EMR/#Capterra___7117067)

LB

Lauren B.

Occupational Therapy

> "After a short time utilizing Insync it was easy to navigate and it is efficient to carry over information from a previous note."

[See full review](https://www.capterra.com/p/144484/InSync-EMR/#Capterra___6582396)

TR

Teri R.

Practice Office Manager

> "The Resource Center is not great it's frustrating when trying to "guess" how something might be worded in order to search. If no help there, I go to the support and..."

[See full review](https://www.capterra.com/p/144484/InSync-EMR/#Capterra___6594508)

JW

Jessy W.

Systems Director

> "I love that we are finally using an EHR that requires little to no workarounds to get the job done!"

[See full review](https://www.capterra.com/p/144484/InSync-EMR/#Capterra___6593183)

MH

Maranda H.

Practice Manager

> "There is a limited amount of my team wo are allowed to make tickets for issues, which does not help when they are having technical issues that we are not there to..."

[See full review](https://www.capterra.com/p/144484/InSync-EMR/#Capterra___6087321)

MA

Melanie A.

Director of Speech and Language Services

> "In addition, they were able to train our staff to a level where we are now able to create our own custom and clinical forms should the need arise and to..."

[See full review](https://www.capterra.com/p/144484/InSync-EMR/#SoftwareAdvice___3757946)

VM

Vicky M.

Billing

> "This is a very complex billing platform with no support, AND a LONG contract that you cannot get out of. "

[See full review](https://www.capterra.com/p/144484/InSync-EMR/#Capterra___6413669)

MA

Melanie A.

Director of Speech and Language Services

> "The inSync software supported the vast majority of what we needed in our documentation system and we were able to integrate our needs into their system very well. ..."

[See full review](https://www.capterra.com/p/144484/InSync-EMR/#SoftwareAdvice___3757946)

VM

Vicky M.

Billing

> "The overseas staff is just like all of the other overseas staff everywhere, they are not allowed to think, they must read from a script. "

[See full review](https://www.capterra.com/p/144484/InSync-EMR/#Capterra___6413669)

AM

Alita M.

Medical Billing Revenue Asst.

> "It will cause our organization to grow and become more adhesive in the work we do, and we will be able to track the services we offer and see the effectiveness or..."

[See full review](https://www.capterra.com/p/144484/InSync-EMR/#SoftwareAdvice___3536367)

PC

Paula C.

OFFICE MANAGER

> "when a client cancels the confirmation should not go out"

[See full review](https://www.capterra.com/p/144484/InSync-EMR/#Capterra___6609920)

MM

Michele M.

Executive Director

> "I like the color scheme and the layout."

[See full review](https://www.capterra.com/p/144484/InSync-EMR/#Capterra___6605985)

SD

Samantha D.

Executive Assistant of Clinical Opersations

> "Technical issues are common and it can take a long time for them to be fixed."

[See full review](https://www.capterra.com/p/144484/InSync-EMR/#Capterra___6610077)

IH

Ian H.

CEO

> "We like the versatility of the software and how it is multi-functional and able to address many of the needs of our practice from billing, scheduling, documentation,..."

[See full review](https://www.capterra.com/p/144484/InSync-EMR/#SoftwareAdvice___3729048)

DG

Desiree G.

Clinical Director

> "The least things that I like about the software are not having an app, how slow the program runs, and not being able to add certain functionality to the charting..."

[See full review](https://www.capterra.com/p/144484/InSync-EMR/#SoftwareAdvice___4044362)

AH

Ashley H.

Owner

> "The use of InSync in our facilities has significantly improved our productivity in patient charting and had a major positive impact on our claim's..."

[See full review](https://www.capterra.com/p/144484/InSync-EMR/#SoftwareAdvice___3561491)

MH

Maranda H.

Practice Manager

> "The customer reps do not call when we provide them with times we are available."

[See full review](https://www.capterra.com/p/144484/InSync-EMR/#Capterra___6087321)

AH

Ashley H.

Owner

> "The use of InSync in our facilities has significantly improved our productivity in patient charting and had a major positive impact on our claim's..."

[See full review](https://www.capterra.com/p/144484/InSync-EMR/#SoftwareAdvice___3561491)

AK

Akash K.

Owner

> "Taxonomy codes were put in incorrectly which we didn't catch till later."

[See full review](https://www.capterra.com/p/144484/InSync-EMR/#Capterra___4951090)

AH

Ashley H.

Owner

> "The on-site trainers for our first two facilities and were so professional and accommodating - even with the state regulatory board showing up for our surprise..."

[See full review](https://www.capterra.com/p/144484/InSync-EMR/#SoftwareAdvice___3561491)

NG

Nichole G.

Administrative Assistant

> "All of my tickets for that request have gone missing and I have yet to hear from anyone regarding this."

[See full review](https://www.capterra.com/p/144484/InSync-EMR/#Capterra___6294496)

SF

Steve F.

Director

> "The implimentation team was amazing and we always had access to them through the process to launch right on time according to our needs. And also, the trainer..."

[See full review](https://www.capterra.com/p/144484/InSync-EMR/#SoftwareAdvice___4386127)

NG

Nichole G.

Administrative Assistant

> "This is NOT Qualifacts fault, by any means. But when I asked if this feature would be implemented I was told to reach out to ask for a meeting."

[See full review](https://www.capterra.com/p/144484/InSync-EMR/#Capterra___6294496)

AM

Anna M.

CEO

> "claims from insurance companies are being paid faster and we are able to utilize the functions to verify insurance catching potential problems early."

[See full review](https://www.capterra.com/p/144484/InSync-EMR/#SoftwareAdvice___3969324)

AK

Akash K.

Owner

> "They have since been bought by Qualifacts and things are going down the drain quickly."

[See full review](https://www.capterra.com/p/144484/InSync-EMR/#Capterra___4951090)

DA

David A.

Clinic Director and FNP-C

> "It is easy to learn the system and navigate."

[See full review](https://www.capterra.com/p/144484/InSync-EMR/#Capterra___6607739)

KR

Katie R.

Patient Care Coordinator

> "We spent most of our implementation training still trying to get our program built out and honestly feel as if we should have had another 6-8 weeks of weekly calls..."

[See full review](https://www.capterra.com/p/144484/InSync-EMR/#SoftwareAdvice___3699345)

NG

Nichole G.

Administrative Assistant

> "Qualifacts bought InSync, and one of the nice things is that they didn't completely gut the good things about InSync."

[See full review](https://www.capterra.com/p/144484/InSync-EMR/#Capterra___6294496)

AK

Akash K.

Owner

> "Frequent errors in when they were implementing us."

[See full review](https://www.capterra.com/p/144484/InSync-EMR/#Capterra___4951090)

HW

Hannah W.

Administration

> "There are a lot of steps on the admin side for creating things within the system (i.e. encounters) which makes it hard to remember and do quickly, but with time I'm..."

[See full review](https://www.capterra.com/p/144484/InSync-EMR/#SoftwareAdvice___4539544)

SM

Stefanie M.

Clinical Director

> "The software is not able to be customized to be inclusive and affirming of the transgender community and this is a MAJOR drawback."

[See full review](https://www.capterra.com/p/144484/InSync-EMR/#SoftwareAdvice___3835485)

NG

Nichole G.

Administrative Assistant

> "They did work on fixing many of the issues that InSync had, which was very promising and very nice."

[See full review](https://www.capterra.com/p/144484/InSync-EMR/#Capterra___6294496)

KR

Katie R.

Patient Care Coordinator

> "Our only issue was that our implementation specialist that we had worked with for weeks was changed (with only a 2-3 day notice) two weeks before implementation."

[See full review](https://www.capterra.com/p/144484/InSync-EMR/#SoftwareAdvice___3699345)

MS

Melissa S.

Practice Administrator

> "We are brand new to using it - but overall our therapists are happy - the auto charging is off to a good start - the patient portal user experience is a game..."

[See full review](https://www.capterra.com/p/144484/InSync-EMR/#SoftwareAdvice___4140081)

AK

Akash K.

Owner

> "Nice people, but they seem to have stopped investing in customer care or the EMR in general after being bought by another company."

[See full review](https://www.capterra.com/p/144484/InSync-EMR/#Capterra___4951090)

MB

Michael B.

Director of Operations

> "InSync is extremely intuitive as all systems within the program are interconnected, reducing time needed to move through the system and complete tasks."

[See full review](https://www.capterra.com/p/144484/InSync-EMR/#SoftwareAdvice___4793091)

MA

Melanie A.

Director of Speech and Language Services

> "It is my understanding that some of the aspects of the scheduler were not initially as efficient as hoped for a multi-clinic location. "

[See full review](https://www.capterra.com/p/144484/InSync-EMR/#SoftwareAdvice___3757946)

EM

Ethan M.

Psychiatrist

> "Clinical EHR side is great; we worked hard to customize the system for our clinicians as we were coming off paper charts and were wary of the EHR. "

[See full review](https://www.capterra.com/p/144484/InSync-EMR/#SoftwareAdvice___3817909)

AM

Anna M.

CEO

> "Even with the help of many team members, our invoices are still incorrect and our payers are not pleased with the changes."

[See full review](https://www.capterra.com/p/144484/InSync-EMR/#SoftwareAdvice___3969324)

KD

Kristin D.

Clinical Director

> "Our implementation specialist, \[SENSITIVE CONTENT\], was by-in-large the most critical component in our satisfaction as she was incredibly responsive, helpful,..."

[See full review](https://www.capterra.com/p/144484/InSync-EMR/#SoftwareAdvice___3597034)

CM

Carmen M.

President

> "Our old system was so clunky, requiring multiple steps for every action that we had to take multiple times a day. "

[See full review](https://www.capterra.com/p/144484/InSync-EMR/#SoftwareAdvice___3799253)

HW

Hannah W.

Administration

> "We also like that multiple users can have access to the patient portal account (i.e. caseworkers)"

[See full review](https://www.capterra.com/p/144484/InSync-EMR/#SoftwareAdvice___4539544)

AW

Alexis W.

Assistant Behavioral Health Director

> "The people who built out a lot of the forms did a sloppy job and Jenn and our team had to go back in a fix most of them."

[See full review](https://www.capterra.com/p/144484/InSync-EMR/#SoftwareAdvice___3837381)

KD

Kristin D.

Clinical Director

> "Integration of telemedicine and assessment administration have been great additions to our practice and clinician workflow."

[See full review](https://www.capterra.com/p/144484/InSync-EMR/#SoftwareAdvice___3597034)

SW

Sarah W.

Senior Director of Programs

> "Implementation also did not occur smoothly and much of our training time was spent correcting issues from implementation/customization."

[See full review](https://www.capterra.com/p/144484/InSync-EMR/#SoftwareAdvice___4739265)

KD

Kristin D.

Clinical Director

> "Two major EMR transitions within the course of a year was a big undertaking but the entire process, from the first demo call to our final implementation call has..."

[See full review](https://www.capterra.com/p/144484/InSync-EMR/#SoftwareAdvice___3597034)

JL

Jennifer L.

Billing and Credentialing Coordinator

> "My least favorite thing is the inability to see visits in patient demographics - financials unless a claim is done. If I have a claim back-log, the front office..."

[See full review](https://www.capterra.com/p/144484/InSync-EMR/#SoftwareAdvice___3028108)

CM

Carmen M.

President

> "It has enable us to be efficient with our admin so that we are freed up to do what we do best - help people."

[See full review](https://www.capterra.com/p/144484/InSync-EMR/#SoftwareAdvice___3799253)

UH

Ursula H.

Licensed Professional Counselor

> "They did not support appropriate implementation within the company which lead to a very difficult transition between EHR services"

[See full review](https://www.capterra.com/p/144484/InSync-EMR/#SoftwareAdvice___4039383)

DG

Desiree G.

Clinical Director

> "What we like most about InSync is that we have been able to implement new workflows and automate procedures."

[See full review](https://www.capterra.com/p/144484/InSync-EMR/#SoftwareAdvice___4044362)

DM

Darrin M.

COO

> "Direct access to the clinical docs themselves outside of the encounter note is lacking. "

[See full review](https://www.capterra.com/p/144484/InSync-EMR/#SoftwareAdvice___4759060)

MB

Michael B.

Director of Operations

> "The workflow for each department is customizable making the system near perfect for our company needs.5."

[See full review](https://www.capterra.com/p/144484/InSync-EMR/#SoftwareAdvice___4793091)

AM

Anna M.

CEO

> "As a more complex practice with many layers of services, the coding does not meet our needs."

[See full review](https://www.capterra.com/p/144484/InSync-EMR/#SoftwareAdvice___3969324)

TS

Tara S.

Psychologist

> "So far this appears to be streamlining a lot of our processes and helping us to be more efficient in our documentation workflows."

[See full review](https://www.capterra.com/p/144484/InSync-EMR/#SoftwareAdvice___4751731)

LF

Lindsay F.

Therapy Program Manager

> "All other scheduling features are not user friendly- especially if you have more complex features as a practice."

[See full review](https://www.capterra.com/p/144484/InSync-EMR/#SoftwareAdvice___3799195)

TS

Trish S.

Director of Quality Improvement

> "InSync had multiple features- specifically, the ability of data to import as data from the patient portal, ease of reporting, and attentive customer service."

[See full review](https://www.capterra.com/p/144484/InSync-EMR/#SoftwareAdvice___3495140)

AM

Ashley M.

Business Operations Manager

> "It has been abundantly stressful on my business office (Clinical receptionists / Intake coordinators / billing specialists) to toggle back and forth to see if we..."

[See full review](https://www.capterra.com/p/144484/InSync-EMR/#SoftwareAdvice___3057109)

CM

Carmen M.

President

> "The training was unparalleled to get us ready to go live and the follow-up support has made us transition successfully with minimal stress. "

[See full review](https://www.capterra.com/p/144484/InSync-EMR/#SoftwareAdvice___3799253)

JL

Jo L.

Exec Director

> "The InSync people are unhelpful, and they divert inquiries to offshore agents who are incomprehensible."

[See full review](https://www.capterra.com/p/144484/InSync-EMR/#Capterra___4406734)

LG

Lisa G.

OWNER

> "Potential future functionality and ability to make some forms customizable after enhancements. "

[See full review](https://www.capterra.com/p/144484/InSync-EMR/#SoftwareAdvice___3744044)

KR

Katie R.

Patient Care Coordinator

> "It's slow at times and I feel like the scheduler is a little less user-friendly than I would like."

[See full review](https://www.capterra.com/p/144484/InSync-EMR/#SoftwareAdvice___3699345)

SM

Suzanne M.

Finance and HR Manager

> "Our implementation specialist was terrific and he really assisted with the design of our dynamic forms and encounter notes. "

[See full review](https://www.capterra.com/p/144484/InSync-EMR/#SoftwareAdvice___3563284)

AC

Amanda C.

Assistant Practice Manager

> "Unable to block accounts from being scheduled, difficulty for admin to track staff to-do's, and the scheduler setup is unnecessarily complicated"

[See full review](https://www.capterra.com/p/144484/InSync-EMR/#SoftwareAdvice___3025514)

MJ

Madeline J.

PMHNP/Group practice owner

> "It is very customizable in every way (forms, note templates, appt reminders, calendar format, html name, really everything about it)"

[See full review](https://www.capterra.com/p/144484/InSync-EMR/#Capterra___3201595)

SM

Shannon M.

Office Manager

> "The main problem we have run in to is getting the electronic faxing set up."

[See full review](https://www.capterra.com/p/144484/InSync-EMR/#SoftwareAdvice___4641138)

JW

Jennifer W.

Practice owner/ Psychiatric Nurse Practitioner

> "The features are integrated into the software and ultimately make me more efficient with scheduling, charting, prescribing, and billing duties. "

[See full review](https://www.capterra.com/p/144484/InSync-EMR/#SoftwareAdvice___3345059)

LH

Lauri H.

Consultant/Program Developer

> "The additions that we wanted after our contract was signed seems to be pretty costly."

[See full review](https://www.capterra.com/p/144484/InSync-EMR/#SoftwareAdvice___3996420)

AH

Ashley H.

Owner

> "Charting, claims processing, and patient communication is much more efficient."

[See full review](https://www.capterra.com/p/144484/InSync-EMR/#SoftwareAdvice___3561491)

HW

Hannah W.

Administration

> "Our practice did not like that the clients preferred name couldn't show up as so."

[See full review](https://www.capterra.com/p/144484/InSync-EMR/#SoftwareAdvice___4539544)

JS

Jennifer S.

Director of Burgess Mental Health

> "This was helpful when budgeting our needs and being able to find some grant funding to get the process started."

[See full review](https://www.capterra.com/p/144484/InSync-EMR/#SoftwareAdvice___4500013)

CH

Cathleen H.

APRN, PMHNP-BC

> "I also think the new LMS site does not provide you with enough resources and when you need to search for something, it is often not there with a video or printout."

[See full review](https://www.capterra.com/p/144484/InSync-EMR/#SoftwareAdvice___3448316)

AR

Amy R.

Owner/Executive Director

> "The implementation specialist we got after go live who did stay with us throughout was wonderful and the only reason I gave a 7 as to likely to recommend InSync. ..."

[See full review](https://www.capterra.com/p/144484/InSync-EMR/#SoftwareAdvice___3748393)

KM

Karl M.

LPC

> "The other aspect that was not as good as our last EHR was the aesthetics of the software."

[See full review](https://www.capterra.com/p/144484/InSync-EMR/#SoftwareAdvice___3747016)

[View Reviews](https://www.capterra.com/p/144484/InSync-EMR/reviews/)

## User interface

[ICANotes](https://www.capterra.com/p/17102/ICANotes/)

4.09 (130)

[Qualifacts Insync](https://www.capterra.com/p/144484/InSync-EMR/)

4.49 (392)

## Connect with a Capterra advisor for a free 15-minute consultation

Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs.

### Features

Do these products fit your needs?

Prioritize real-user-identified key features according to your needs to find your best fit.

\--% Fit

vs

\--% Fit

Activity Dashboard

207

Important

AI Copilot

150

Important

API

120

Important

ICANotes

Top features

30/35

-   Activity Dashboard
-   AI Copilot
-   API
-   Appointment Scheduling
-   Calendar Management
-   Charting
-   Claims Management
-   Confirmations/Reminders
-   Customizable Reports
-   Document Management
-   Electronic Payments
-   Electronic Signature
-   Employee Management
-   EMR/EHR
-   E-Prescribing
-   For Group Therapy
-   For Substance Abuse Therapy
-   Generative AI
-   HIPAA Compliant
-   Initial Assessments
-   Invoice Management
-   Lab Integration
-   Medical Billing
-   Medication Management
-   Mobile Access
-   Outcome Assessment Tools
-   Patient Portal
-   Reporting & Statistics
-   Role-Based Permissions
-   Secure Messaging
-   Teletherapy
-   Template Management
-   Therapy Notes
-   Treatment Planning
-   Workflow Management

[See all features](https://www.capterra.com/p/17102/ICANotes/#features)

Qualifacts Insync

29/35

-   Activity Dashboard
-   AI Copilot
-   API
-   Appointment Scheduling
-   Calendar Management
-   Charting
-   Claims Management
-   Confirmations/Reminders
-   Customizable Reports
-   Document Management
-   Electronic Payments
-   Electronic Signature
-   Employee Management
-   EMR/EHR
-   E-Prescribing
-   For Group Therapy
-   For Substance Abuse Therapy
-   Generative AI
-   HIPAA Compliant
-   Initial Assessments
-   Invoice Management
-   Lab Integration
-   Medical Billing
-   Medication Management
-   Mobile Access
-   Outcome Assessment Tools
-   Patient Portal
-   Reporting & Statistics
-   Role-Based Permissions
-   Secure Messaging
-   Teletherapy
-   Template Management
-   Therapy Notes
-   Treatment Planning
-   Workflow Management

[See all features](https://www.capterra.com/p/144484/InSync-EMR/#features)

### Recognition

ICANotes is recognized as a top-rated tool in 1 Capterra Shortlist reports

Qualifacts Insync is recognized as a top-rated tool in 2 Capterra Shortlist reports

### Deployment & support

ICANotes

Deployment

-   Cloud, SaaS, Web-Based
-   Desktop Mac
-   Desktop Windows
-   Desktop Linux
-   On-Premise Windows
-   On-Premise Linux
-   Desktop Chromebook
-   Mobile Android
-   Mobile iPhone
-   Mobile iPad

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

Qualifacts Insync

Deployment

-   Cloud, SaaS, Web-Based
-   Desktop Mac
-   Desktop Windows
-   Desktop Linux
-   On-Premise Windows
-   On-Premise Linux
-   Desktop Chromebook
-   Mobile Android
-   Mobile iPhone
-   Mobile iPad

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

### Company Details

ICANotes

-   By ICANotes
-   Located in United States
-   Founded in 1998

Qualifacts Insync

-   By Qualifacts
-   Located in United States
-   Founded in 2000

## Popular Comparisons

[ICANotes](https://www.capterra.com/p/17102/ICANotes/)[4.09 (130)](https://www.capterra.com/p/17102/ICANotes/reviews/)

vs

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[ICANotes](https://www.capterra.com/p/17102/ICANotes/)[4.09 (130)](https://www.capterra.com/p/17102/ICANotes/reviews/)

vs

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[Qualifacts Insync](https://www.capterra.com/p/144484/InSync-EMR/)[4.49 (392)](https://www.capterra.com/p/144484/InSync-EMR/reviews/)

vs

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[ICANotes](https://www.capterra.com/p/17102/ICANotes/)[4.09 (130)](https://www.capterra.com/p/17102/ICANotes/reviews/)

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[Qualifacts Insync](https://www.capterra.com/p/144484/InSync-EMR/)[4.49 (392)](https://www.capterra.com/p/144484/InSync-EMR/reviews/)

vs

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[ICANotes](https://www.capterra.com/p/17102/ICANotes/)[4.09 (130)](https://www.capterra.com/p/17102/ICANotes/reviews/)

vs

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[Qualifacts Insync](https://www.capterra.com/p/144484/InSync-EMR/)[4.49 (392)](https://www.capterra.com/p/144484/InSync-EMR/reviews/)

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[ICANotes](https://www.capterra.com/p/17102/ICANotes/)[4.09 (130)](https://www.capterra.com/p/17102/ICANotes/reviews/)

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