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Mental health clinicians including psychiatrists, psychiatric nurses, psychologists, counselors, clinical social workers, group therapists, LMFTs, and psychotherapists. Inpatient and outpatient.
Kipu serves multi-provider enterprise addiction treatment, SUD, behavioral health, and eating disorder centers to unlock their potential with comprehensive EMR, CRM, and RCM software solutions.
The support staff has always been extremely helpful and friendly. I like the features that allow me to tailor my progress notes to the way I focus on treatment issues.
The vendor refused to compensate for lost revenue due to poor programming.
Fair price, great customer service and reliable platform. They are a company with many years of experience, I have been using their product since 2005 and it has only improved over the years.
I was disappointment there wasn't a website that could be integrated, and there was no telehealth software. Although, I understand Icanotes will soon be adding telehealth as a feature very soon.
The ease of use and excellent customer service were what sold me. Customization is also important to me and Icanotes fit the bill.
Frustrating and time wasting due to connection problem.
The ease and functionality of the electronic health system is helpful for new employees. Also, the availability to create customized areas that are suited to your company's needs is superb.
It continuesly signs out if your connection is lost.
It’s easy to use, easy on the eyes, and navigation is seemless. As a super admin I love the access I have to update and create things we need and how easy it is to do.
The general counsel is a pompous jerk that does nothing to keep the company out of litigation. The rep is just as unprofessional as the rest of the bunch.
Robust product with lots of features. Customer support is superb and they do implement recommendations.
Now when printing out the face sheet for a file the insurance information cuts off and no longer on the first sheet. It makes it less convenient as opposed to when it was available on one page.
I like how easily accessible documentation is in Kipu also being able to have patients be able to complete documentation in real time and have the results immediately is wonderful.
There are times when I want to be able to enter medication data that Kipu is not set up to do, such as offer two options for a dose depending on pain scales or other factors.
I like the Golden thread as it helps to connect treatment plans and goals while helping the therapist to save time for the therapist. The SMART GOALS suggestions help to bring easy to treatment plans.
Built for the Basic Model of Substance Abuse Care...which doesn't work.
Tammy E.: My name is Tammy. I am the Executive Director of Legends Treatment Center in Pittsburgh. We have about 200 people that work for Legends, all of the Legends put together. My rating for Kipu is five. We use Kipu for pretty much everything when it comes to our client base for our outpatient. We use Kipu for our notes. Billing is able to go in and check on our notes to see who has come, who hasn't. I go in and I do audit checks. I sign off on notes. We use Kipu a lot. Our inpatient, we can tell where a person is, what floor, what room, if there's an emergency. We use it to communicate back and forth between staff. Kipu is easy to use. When I started this position, I didn't really have anyone to train. I've used a lot of different EMR systems in my career, and Kipu is literally the absolute easiest EMR to use when it comes to using it for client base. There is no negative about Kipu. I like everything about it.
ICANotes
Kipu
Top FeaturesICANotes
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Kipu
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