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Mental health clinicians including psychiatrists, psychiatric nurses, psychologists, counselors, clinical social workers, group therapists, LMFTs, and psychotherapists. Inpatient and outpatient.
Not provided by vendor
The support staff has always been extremely helpful and friendly. I like the features that allow me to tailor my progress notes to the way I focus on treatment issues.
The vendor refused to compensate for lost revenue due to poor programming.
Fair price, great customer service and reliable platform. They are a company with many years of experience, I have been using their product since 2005 and it has only improved over the years.
I was disappointment there wasn't a website that could be integrated, and there was no telehealth software. Although, I understand Icanotes will soon be adding telehealth as a feature very soon.
The ease of use and excellent customer service were what sold me. Customization is also important to me and Icanotes fit the bill.
Frustrating and time wasting due to connection problem.
The ease and functionality of the electronic health system is helpful for new employees. Also, the availability to create customized areas that are suited to your company's needs is superb.
It continuesly signs out if your connection is lost.
Netsmart is constantly improving their product and has made it possible for us to move forward and successfully receive "Meaningful Use" stimulus dollars to help pay for our EHR initiatives.
The upgrade from MyAvatar to MyAvatarNX was actually worse. The software is so bad that it demoralized me to the point of looking for different employment after 7 years.
That is to say that if you have the resources to have IT staff dedicated to customizing this product it is very configurable and can house and product data reports to a great extent.
Daily despair, progressing more recently to potentially life-threatening arrhythmias. Seeing patients while documenting and looking for data concurrently is a torturous burden.
I have used other systems and all are better. I cannot even say it is reliable.
To give you an idea of how bad it is, the software would often crash while in the middle of using it with a client/patient.
The home viewing screen is use friendly, When the user sees the screen for the first time, It it makes you comfortable for training, simplistic as opening up a paper chart.
My experience has been even worse than what was described in the article.
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