--- title: "Compare ICANotes vs BestNotes 2026 | Capterra" description: "Unsure of what to choose? Check Capterra to compare ICANotes and BestNotes based on pricing, features, product details, and verified reviews." source_url: "https://www.capterra.com/compare/17102-73807/ICANotes-vs-BestNotes" page_type: "comparison" language: "en" --- # ICANotes vs BestNotes Features and Cost Comparison Last updated September 16th, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team.[Learn more](https://www.capterra.com/our-story/) Your comparison: ICANotesBestNotes2/4 selected [ICANotes](https://www.capterra.com/p/17102/ICANotes/)[4.1 (130)](https://www.capterra.com/p/17102/ICANotes/reviews/) [BestNotes](https://www.capterra.com/p/73807/BestNotes/)[4.5 (205)](https://www.capterra.com/p/73807/BestNotes/reviews/) [## ICANotes](https://www.capterra.com/p/17102/ICANotes/)[4.1 (130)](https://www.capterra.com/p/17102/ICANotes/reviews/) Starting Price $45.00/month Value-for-Money 4.1 Functionality 4 Ease of Use 4.2 Customer Service 4.3 Reviews Sentiment Based on [130 reviews](#user-reviews) Positive 98 Neutral 14 Negative 18 [## BestNotes](https://www.capterra.com/p/73807/BestNotes/)[4.5 (205)](https://www.capterra.com/p/73807/BestNotes/reviews/) Starting Price $59.00/month Value-for-Money 4.5 Functionality 4.4 Ease of Use 4.4 Customer Service 4.6 Reviews Sentiment Based on [205 reviews](#user-reviews) Positive 188 Neutral 15 Negative 2 ## Not a match? Find software alternatives tailored to your priorities. These software suggestions are similar to those you’re currently comparing. Highest Rated ### Zanda 4.6 (209) * * * Starting Price $19.00 Flat Rate,Per Month Free Trial Free Version * * * User rating 96% of reviewers rated it above 4 stars * * * ### Valant EHR Suite 4.2 (339) * * * Starting Price Contact vendor for pricing Free Trial Free Version * * * User rating 79% of reviewers rated it above 4 stars * * * ### SimplePractice 4.6 (2,827) * * * Starting Price $49.00 Flat Rate,Per Month Free Trial Free Version * * * User rating 94% of reviewers rated it above 4 stars * * * ### TheraNest 4.4 (1,055) * * * Starting Price $29.00 Per User,Per Month Free Trial Free Version * * * User rating 87% of reviewers rated it above 4 stars * * * ## Summary * * * Key features rated by users Features selected based on 5,445 reviews from mental health software users. about the Fit Score methodology. Fit Score methodology Our Fit Score reflects how reviewers rate a product’s performance against a set of features reviewers rate as most important. A higher score indicates the product is rated better in delivering what reviewers most care about. If the Fit Score is not shown for a specific product, that only means there are currently not enough relevant data points to develop a meaningful score. It does not indicate that the product should be excluded from further evaluation. Best for Methodology 72%Fit Feature ratings HIPAA Compliant 3.0 EMR/EHR 3.8 Appointment Scheduling 2.5 Charting 4.3 Document Management 4.8 83%Fit High performer Feature ratings HIPAA Compliant 4.9 EMR/EHR 4.6 Appointment Scheduling 4.6 Charting 4.6 Document Management 4.6 User satisfaction User satisfaction 4.1 User reviews[130](https://www.capterra.com/p/17102/ICANotes/reviews/) Ease of use 4.2 Functionality 4.0 Value for money 4.1 Customer support 4.3 User satisfaction 4.5 User reviews[205](https://www.capterra.com/p/73807/BestNotes/reviews/) Ease of use 4.4 Functionality 4.4 Value for money 4.5 Customer support 4.6 Price starts from Price starts from $45Per User, Per Month - Free version - Free trial Price starts from $59Per User, Per Month - Free version - Free trial Best for Best for Mental health clinicians including psychiatrists, psychiatric nurses, psychologists, counselors, clinical social workers, group therapists, LMFTs, and psychotherapists. Inpatient and outpatient. Best for Behavioral Health Organization Drug Treatment including: detox, residential, intensive outpatient and after care. Therapeutic Boarding Schools Psychiatrist Mental Health Professional ## User reviews Pros & cons MB Melissa B. LMHC > "The ICANotes platform has streamlined and cut down on the amount of time it takes for me to..." [See full review](https://www.capterra.com/p/17102/ICANotes/#Capterra___6833948) SG Shahla G. Licensed Psychologist > "a lot: billing is too complicated; the connection with clearninghouse is very poor; the denials..." [See full review](https://www.capterra.com/p/17102/ICANotes/#Capterra___6826160) LB Latasha B. Clinical Director > "What I liked most about ICANotes is the simplicity in treatment planning and the value for the..." [See full review](https://www.capterra.com/p/17102/ICANotes/#Capterra___7085498) JM Jeanette M. Nurse Practitioner > "when the EMR is down and notification of this event can be timelier and wait time for enquiries..." [See full review](https://www.capterra.com/p/17102/ICANotes/#Capterra___6838875) NA Nicole A. Victim Advocate > "This is a powerful program that can be great to document quickly when you have several clients..." [See full review](https://www.capterra.com/p/17102/ICANotes/#Capterra___6823213) LC Linda C. Administration > "Again the only delay is when in account waiting for records to load before proceeding to update." [See full review](https://www.capterra.com/p/17102/ICANotes/#Capterra___6838216) QA Queen A. Therapist > "The custom buttons and expandable ability is terrific for customizing" [See full review](https://www.capterra.com/p/17102/ICANotes/#Capterra___6837204) LG Lori G. Director of Social Services > "Completing the biopsychosocial assessments - I have been here 6 weeks and still don't grasp hoe..." [See full review](https://www.capterra.com/p/17102/ICANotes/#Capterra___6833631) LC Linda C. Administration > "I find ICA notes user friendly and adaptable to all all aspects of my job function in the..." [See full review](https://www.capterra.com/p/17102/ICANotes/#Capterra___6838216) MB Melissa B. LMHC > "The platform often takes a long time to log in and be responsive to clicks." [See full review](https://www.capterra.com/p/17102/ICANotes/#Capterra___6833948) CC Carressa C. Director of Outpatient Business Unit > "In addition, entering documentation in this system is less time consuming." [See full review](https://www.capterra.com/p/17102/ICANotes/#Capterra___6838187) SG Shahla G. Licensed Psychologist > "Every time youi file a request, someone from overseas calls you and saying how sorry they are..." [See full review](https://www.capterra.com/p/17102/ICANotes/#Capterra___6826160) AJ Agnes J. LMHC > "I am overall satisfied with the way my notes look at the end of my sessions, clear and..." [See full review](https://www.capterra.com/p/17102/ICANotes/#Capterra___6837660) CM Charles M. Nurse Practitioner, Psychiatry > "It’s incredibly costly and the prescription service is not well integrated ." [See full review](https://www.capterra.com/p/17102/ICANotes/#Capterra___6840927) MH Maria H. Psychotherapist > "Overall, it is very complete and not complicated. When in trouble, support service is available..." [See full review](https://www.capterra.com/p/17102/ICANotes/#Capterra___6844968) MB Melissa B. LMHC > "User interface is somewhat dated and not always the most intuitive to use." [See full review](https://www.capterra.com/p/17102/ICANotes/#Capterra___6833948) LC Linda C. Administration > "I am very happy with ICA notes as far as easy navigation and pretty fast at achieving my tasks. " [See full review](https://www.capterra.com/p/17102/ICANotes/#Capterra___6838216) CD Chris D. Clinical Director > "The reports are very generic and do not always fit our needs." [See full review](https://www.capterra.com/p/17102/ICANotes/#Capterra___6833535) MH Maria H. Psychotherapist > "Mental health status is complete and at the same time not complicated." [See full review](https://www.capterra.com/p/17102/ICANotes/#Capterra___6844968) DL Dawn L. LPC > "I haven't used customer service in a long time but responses in the past could have been more..." [See full review](https://www.capterra.com/p/17102/ICANotes/#Capterra___6845057) AG Alexandra G. Owner,Provider > "I love that it makes writing notes a breeze." [See full review](https://www.capterra.com/p/17102/ICANotes/#Capterra___6833739) JH John H. owner > "Billing process can be confusing at times." [See full review](https://www.capterra.com/p/17102/ICANotes/#Capterra___6833861) MH Maria H. Psychotherapist > "It’s easy to use and it covers all we need to have in our notes." [See full review](https://www.capterra.com/p/17102/ICANotes/#Capterra___6844968) QA Queen A. Therapist > "Portal in old system is not as user friendly as I would like." [See full review](https://www.capterra.com/p/17102/ICANotes/#Capterra___6837204) PW Paulett W. Clinician > "I love the consistency in reaching out to providers" [See full review](https://www.capterra.com/p/17102/ICANotes/#Capterra___6840722) Cal R. Practice Owner LPC > "Claims integration with inavalon has been a complete nightmare since the switch and I have been..." [See full review](https://www.capterra.com/p/17102/ICANotes/#GetApp___6279196) QA Queen A. Therapist > "It is comprehensive and customers service it amazing." [See full review](https://www.capterra.com/p/17102/ICANotes/#Capterra___6837204) PK Paola K. Mental Health Counselor > "I cannot use my own forms that clients can edit, I cannot use an assessment while I am in a..." [See full review](https://www.capterra.com/p/17102/ICANotes/#SoftwareAdvice___4907671) CD Chris D. Clinical Director > "The way they have the billing system set up is great." [See full review](https://www.capterra.com/p/17102/ICANotes/#Capterra___6833535) Cal R. Practice Owner LPC > "I have a lot of extra buttons on my screen that I will never need." [See full review](https://www.capterra.com/p/17102/ICANotes/#GetApp___6279196) DL Dawn L. LPC > "ICANotes makes my job easier. " [See full review](https://www.capterra.com/p/17102/ICANotes/#Capterra___6845057) MC Merlyn C. NP > "Hard to understand." [See full review](https://www.capterra.com/p/17102/ICANotes/#Capterra___6833532) DLW Dr L W. Doctor > "This is a great site for mental health care professionals." [See full review](https://www.capterra.com/p/17102/ICANotes/#Capterra___6837266) PK Paola K. Mental Health Counselor > "Then I am told to add https:// to a webpage for it to load, there are a lot of tricks to make a..." [See full review](https://www.capterra.com/p/17102/ICANotes/#SoftwareAdvice___4907671) CM Charles M. Nurse Practitioner, Psychiatry > "They spent a good amount of time and followed up on things." [See full review](https://www.capterra.com/p/17102/ICANotes/#Capterra___6840927) AB Alexandra B. billing manager > "It is very slow, there is not enough RAM to run the software through their "web based" rdp..." [See full review](https://www.capterra.com/p/17102/ICANotes/#Capterra___4458409) LS Lindsey S. Therapist > "I like their follow-up support and thorough step by step process for documentation." [See full review](https://www.capterra.com/p/17102/ICANotes/#Capterra___6425394) AB Alexandra B. billing manager > "Something that would take seconds in another billing system takes hours or even DAYS to complete..." [See full review](https://www.capterra.com/p/17102/ICANotes/#Capterra___4458409) AG Alexandra G. Owner,Provider > "I especially love their eprescribe!" [See full review](https://www.capterra.com/p/17102/ICANotes/#Capterra___6833739) BH Brett H. Provider > "ePrescribe functionality with DrFirst was only partial of what the standalone DrFirst product..." [See full review](https://www.capterra.com/p/17102/ICANotes/#Capterra___3148874) VL Vicki L. Office Manager > "Icanotes Classic was very simple to use, great workflow. " [See full review](https://www.capterra.com/p/17102/ICANotes/#Capterra___6837192) MR Melissa R. Office Manager > "The system "Crashes" almost weekly, but you are still to pay for a service that you can't use." [See full review](https://www.capterra.com/p/17102/ICANotes/#SoftwareAdvice___3849037) LS Lindsey S. Therapist > "I have attended their webinars and they have been great in terms of supporting with the platform." [See full review](https://www.capterra.com/p/17102/ICANotes/#Capterra___6425394) PK Paola K. Mental Health Counselor > "The charting can be cumbersome at least on ICANotes+, I don't know about their legacy program." [See full review](https://www.capterra.com/p/17102/ICANotes/#SoftwareAdvice___4907671) Rafael R. Mental Health Therapist > "They provide ongoing training as needed and they take time to make you feel confident using the..." [See full review](https://www.capterra.com/p/17102/ICANotes/#Capterra___2670416) AB Alexandra B. billing manager > "Terrible customer service, no ability to reach anyone, when you do they are not helpful and..." [See full review](https://www.capterra.com/p/17102/ICANotes/#Capterra___4458409) Rafael R. Mental Health Therapist > "The case notes are very easy to create and include a comprehensive mental health status..." [See full review](https://www.capterra.com/p/17102/ICANotes/#Capterra___2670416) JS Janique S. Psychiatry nurse practitioner > "Customer service is horrible" [See full review](https://www.capterra.com/p/17102/ICANotes/#Capterra___6396990) JR Janet R. Therapist > "It is user friendly and makes completing notes a breeze. " [See full review](https://www.capterra.com/p/17102/ICANotes/#SoftwareAdvice___2504790) PK Paola K. Mental Health Counselor > "I get kicked out of the page multiple times even while I am in it." [See full review](https://www.capterra.com/p/17102/ICANotes/#SoftwareAdvice___4907671) JR Janet R. Therapist > "The customer service and training is amazing." [See full review](https://www.capterra.com/p/17102/ICANotes/#SoftwareAdvice___2504790) MR Melissa R. Office Manager > "Server Crashes." [See full review](https://www.capterra.com/p/17102/ICANotes/#SoftwareAdvice___3849037) Rafael R. Mental Health Therapist > "They have excellent customer service." [See full review](https://www.capterra.com/p/17102/ICANotes/#Capterra___2670416) VR Verified Reviewer LCSW > "Documenting services is like finding your way through a maze. And you need to be prepared for..." [See full review](https://www.capterra.com/p/17102/ICANotes/#GetApp___3423721) LB Latasha B. Clinical Director > "What I liked most about ICANotes is the simplicity in treatment planning and the value for the..." [See full review](https://www.capterra.com/p/17102/ICANotes/#Capterra___7085498) JS Jennifer S. MA > "no support from customer support." [See full review](https://www.capterra.com/p/17102/ICANotes/#SoftwareAdvice___4022301) LC Linda C. Administration > "I am very happy with ICA notes as far as easy navigation and pretty fast at achieving my tasks. " [See full review](https://www.capterra.com/p/17102/ICANotes/#Capterra___6838216) MR Melissa R. Office Manager > "Screens repeat themselves." [See full review](https://www.capterra.com/p/17102/ICANotes/#SoftwareAdvice___3849037) LC Linda C. Administration > "I am very happy with ICA notes as far as easy navigation and pretty fast at achieving my tasks. " [See full review](https://www.capterra.com/p/17102/ICANotes/#Capterra___6838216) VR Verified Reviewer Administrative Assistant, receptionist, and scheduling coordinator > "It would often mess up for one reason or another and the entire system would be down and..." [See full review](https://www.capterra.com/p/17102/ICANotes/#Capterra___3549336) DL Dawn L. LPC > "ICANotes makes my job easier. " [See full review](https://www.capterra.com/p/17102/ICANotes/#Capterra___6845057) BH Brett H. Provider > "In the middle of a session, it is difficult to answer questions such as, "did we talk about..." [See full review](https://www.capterra.com/p/17102/ICANotes/#Capterra___3148874) QA Queen A. Therapist > "It is comprehensive and customers service it amazing." [See full review](https://www.capterra.com/p/17102/ICANotes/#Capterra___6837204) MR Melissa R. Office Manager > "Hard to navigate." [See full review](https://www.capterra.com/p/17102/ICANotes/#SoftwareAdvice___3849037) LS Lindsey S. Therapist > "I like their follow-up support and thorough step by step process for documentation." [See full review](https://www.capterra.com/p/17102/ICANotes/#Capterra___6425394) KG Keisha G. Provider > "Too hard to do tx plans in it as well." [See full review](https://www.capterra.com/p/17102/ICANotes/#SoftwareAdvice___3163893) LS Lindsey S. Therapist > "I have attended their webinars and they have been great in terms of supporting with the platform." [See full review](https://www.capterra.com/p/17102/ICANotes/#Capterra___6425394) BH Brett H. Provider > "The actual look of ICANotes is grainy and unclear." [See full review](https://www.capterra.com/p/17102/ICANotes/#Capterra___3148874) JR Janet R. Therapist > "The customer service and training is amazing." [See full review](https://www.capterra.com/p/17102/ICANotes/#SoftwareAdvice___2504790) BH Brett H. Provider > "It is a difficult program to look at throughout the day." [See full review](https://www.capterra.com/p/17102/ICANotes/#Capterra___3148874) [View Reviews](https://www.capterra.com/p/17102/ICANotes/reviews/) SB Sunni B. Administrative Assistant > "I like how it displays the patient's demographics and the contacts on the main page, I like how it shows..." [See full review](https://www.capterra.com/p/73807/BestNotes/#Capterra___6647621) AH Andrea H. Program Director > "Forms and templates that don’t fully match program needs, including data exports and reports, can be clunky or..." [See full review](https://www.capterra.com/p/73807/BestNotes/#Capterra___6879570) AL Ashley L. Director > "BestNotes makes it so easy to do all of our document tracking, document storing, charting notes, and billing,..." [See full review](https://www.capterra.com/p/73807/BestNotes/#Capterra___6535047) JH Jennifer H. BRS Program Manager > "New users cannot see calendar appointments from before their start date." [See full review](https://www.capterra.com/p/73807/BestNotes/#Capterra___7025114) AH Andrea H. Program Director > "All client information, notes, and treatment plans are stored in one place and are easy to access with built-in..." [See full review](https://www.capterra.com/p/73807/BestNotes/#Capterra___6879570) AM Amanda M. Counselor > "Unable to put work hours (availability) in the calendar without making an appointment (or at least I can't..." [See full review](https://www.capterra.com/p/73807/BestNotes/#Capterra___6560573) Dr. Meghan F. Director of Clinical Operations > "They are responsive, the platform does what you need it to do, and it is set up to support the communication..." [See full review](https://www.capterra.com/p/73807/BestNotes/#Capterra___6877684) MS Misty S. Mental Health Clinician > "Therapy notes to not automatically save and if a note is accidentally closed you lose everything." [See full review](https://www.capterra.com/p/73807/BestNotes/#Capterra___6694222) JE Jennifer E. Director of Clinical Services > "We have been using Bestnotes for our electronic medical records for 5 years and have always had nearly..." [See full review](https://www.capterra.com/p/73807/BestNotes/#Capterra___6880404) VR Verified Reviewer Clinical Director > "The individual in our agency who can make changes to BN is difficult to get connected with, so there should be..." [See full review](https://www.capterra.com/p/73807/BestNotes/#Capterra___6878632) MY Marcia Y. Billing > "By far the most outstanding feature is the exceptional customer service--every time we call with a question or..." [See full review](https://www.capterra.com/p/73807/BestNotes/#Capterra___6707330) MB Miste B. Director of Operations > "There are too many clicks for flow of process to create a new client in the system." [See full review](https://www.capterra.com/p/73807/BestNotes/#Capterra___6695875) JL Janice L. Clinical Director > "The tabs will save automatically. When I am ready to save and sign, it is one click. When reviewing documents..." [See full review](https://www.capterra.com/p/73807/BestNotes/#Capterra___6877631) GO Greg O. Executive Clinical Director > "Assessments aren’t customizable - multiple components of the assessment we do not utilize and I’d love to..." [See full review](https://www.capterra.com/p/73807/BestNotes/#Capterra___6877662) RG Rachelle G. Intake Coordinator > "I use BestNotes daily and it helps me out when I'm trying to recover patient records in a pinch." [See full review](https://www.capterra.com/p/73807/BestNotes/#Capterra___6878207) KH Keith H. Adult Peer Support Specialist > "It is hard to save notes from being lost if backed out of an open note." [See full review](https://www.capterra.com/p/73807/BestNotes/#Capterra___6550083) Rod S. CEO > "BestNotes is cost effective and the customer service is excellent. When I call customer service the longest..." [See full review](https://www.capterra.com/p/73807/BestNotes/#Capterra___6877598) TW Tiffany W. Operations Manager > "Like they make updates to the system but forget to update the examples in the training area so they look..." [See full review](https://www.capterra.com/p/73807/BestNotes/#Capterra___6554819) KH Keith H. Adult Peer Support Specialist > "Also you can use Qlog to communicate with others in your company, which can save a lot of time." [See full review](https://www.capterra.com/p/73807/BestNotes/#Capterra___6550083) DT Debbie T. Quality Assurance Manager > "I don't like having to pay for certain staff to have an account just to be able to sign Treatment Plans. " [See full review](https://www.capterra.com/p/73807/BestNotes/#Capterra___6877621) DJ Dawn J. CEO > "I personally love the format, the ease of integration with DSMV diagnosis codes and criteria selection that is..." [See full review](https://www.capterra.com/p/73807/BestNotes/#Capterra___6877627) WD Westley D. APSS CSA > "Some of the features felt a little clunky at first, and it took time to get used to navigating everything.”" [See full review](https://www.capterra.com/p/73807/BestNotes/#Capterra___6878240) BK Beau K. Counselor > "Lots of features are easily intuitive and make notes easier esspecially for recurrent clients. " [See full review](https://www.capterra.com/p/73807/BestNotes/#Capterra___6697626) Rod S. CEO > "The font is too small on some of the screens." [See full review](https://www.capterra.com/p/73807/BestNotes/#Capterra___6877598) Dr. Meghan F. Director of Clinical Operations > "Working with clients with EDs the set up works well for our clinic and multidisciplinary team." [See full review](https://www.capterra.com/p/73807/BestNotes/#Capterra___6877684) ML Maurissa L. Supervisor and Therapist > "The telehealth platform and portal seem to be challenging for some clients to use." [See full review](https://www.capterra.com/p/73807/BestNotes/#Capterra___6877582) KS Kenny S. Intake Doc Coordinator > "Useful in many ways and thorough with information needed as well as smooth process with training to learn more..." [See full review](https://www.capterra.com/p/73807/BestNotes/#Capterra___6570879) TO Teri O. Administrative Specialist > "This survey is making me fill this box in, and there is nothing to add for this question." [See full review](https://www.capterra.com/p/73807/BestNotes/#Capterra___6535036) SR Stephanie R. Clinician > "I have been able to navigate forms and the med clinical tab fairly easily." [See full review](https://www.capterra.com/p/73807/BestNotes/#Capterra___6695784) AA Aaron A. Clinical Director > "There are issues when trying to get signatures from parents." [See full review](https://www.capterra.com/p/73807/BestNotes/#Capterra___7004124) GO Greg O. Executive Clinical Director > "I love how seamless documentation is - templates are easy to customize and match out clinical offerings and..." [See full review](https://www.capterra.com/p/73807/BestNotes/#Capterra___6877662) JS Janae S. Intake Coordinator > "It looks a little dated and it could be updated with better features." [See full review](https://www.capterra.com/p/73807/BestNotes/#Capterra___6647662) RA Rachel A. Outpatient Supervisor > "Reports helpful to daily/weekly/monthly tasks and tracking." [See full review](https://www.capterra.com/p/73807/BestNotes/#Capterra___6734252) CL Christie L. Chief Compliance Officer > "Some templates are not able to be modified as easily." [See full review](https://www.capterra.com/p/73807/BestNotes/#Capterra___6535161) MN Michael N. Clinical Services Supervisor > "The assistance from the Bestnotes team, training videos, and the ease of learning how to navigate the system..." [See full review](https://www.capterra.com/p/73807/BestNotes/#Capterra___6630749) AB Alisa B. Service Coordinator > "I dislike always having to log back in after signing a client's documents." [See full review](https://www.capterra.com/p/73807/BestNotes/#Capterra___6535031) NA Nicole A. Victim Advocate > "Overall it works, it does feel a little hard to learn the program, but once you get used to the layout and..." [See full review](https://www.capterra.com/p/73807/BestNotes/#Capterra___6823206) MM Matthew M. Counselor > "The telehealth portion is not ideal for me at this time." [See full review](https://www.capterra.com/p/73807/BestNotes/#Capterra___6695063) BA Benvinda A. Administrator assistant > "once you learn how to use the program it was very easy to navigate and you can add to the program when needed..." [See full review](https://www.capterra.com/p/73807/BestNotes/#Capterra___6658848) AL Ashley L. Director > "I was honestly very against having all of our files be entirely 100% online." [See full review](https://www.capterra.com/p/73807/BestNotes/#Capterra___6535047) AB Alisa B. Service Coordinator > "I like the ease of access to files and information, as well as the flexibility in updating those." [See full review](https://www.capterra.com/p/73807/BestNotes/#Capterra___6535031) EK Eugene K. Certified Alcohol and drug counselor > "It's inconvenient to have to log out and in on each account." [See full review](https://www.capterra.com/p/73807/BestNotes/#Capterra___6877614) JK James K. DIrector of counseling > "After we began using Best Notes it has made our record keeping very easy and helpful." [See full review](https://www.capterra.com/p/73807/BestNotes/#Capterra___6878316) TC Tiffany C. Case Manager > "Sometimes the sections of the notes are repetitive" [See full review](https://www.capterra.com/p/73807/BestNotes/#Capterra___6550071) GO Greg O. Executive Clinical Director > "Easy and user friendly EMR for documentation, easy to teach new staff, and adaptable to our clinical needs." [See full review](https://www.capterra.com/p/73807/BestNotes/#Capterra___6877662) TS Terry S. Clinician > "I wish things were better vetted before they are rolled out." [See full review](https://www.capterra.com/p/73807/BestNotes/#Capterra___6695598) JP Justin P. Director of Operations > "I know about as much as I need to, and when I don't BestNotes support has been fantastic about responding and..." [See full review](https://www.capterra.com/p/73807/BestNotes/#Capterra___6883590) JH Jennifer H. BRS Program Manager > "This is very frustrating and difficult." [See full review](https://www.capterra.com/p/73807/BestNotes/#Capterra___7025114) RA Rachel A. Outpatient Supervisor > "Templates are straightforward and can be updated, as needed, easily." [See full review](https://www.capterra.com/p/73807/BestNotes/#Capterra___6734252) Joe R. IT Director > "Backend is dated." [See full review](https://www.capterra.com/p/73807/BestNotes/#Capterra___6877570) SR Stephanie R. Clinician > "I love the calendar and some of the formatting. " [See full review](https://www.capterra.com/p/73807/BestNotes/#Capterra___6695784) HP Hannah P. LCSW > "It was also sometimes not very user friendly." [See full review](https://www.capterra.com/p/73807/BestNotes/#Capterra___6521528) BA Benvinda A. Administrator assistant > "that you can fit the program to what your company needs, easy to learn and navigate" [See full review](https://www.capterra.com/p/73807/BestNotes/#Capterra___6658848) JV Jessie V. Social Worker, Therapist > "This is often quite frustrating" [See full review](https://www.capterra.com/p/73807/BestNotes/#Capterra___6695550) EO ERICA O. HR > "Having an app also makes it easy to look at stuff on the go." [See full review](https://www.capterra.com/p/73807/BestNotes/#Capterra___6884461) JB Jennifer B. Case Manager > "I don’t like all the navigating one has to do between screens to get notes completed." [See full review](https://www.capterra.com/p/73807/BestNotes/#Capterra___3970022) JM Jasmine M. Mental health clinician > "This is my first time using beast notes and I though it was easy to adjust to the system." [See full review](https://www.capterra.com/p/73807/BestNotes/#Capterra___6695939) MB Micah B. CFO/COO > "They do not provide compliance oversight, and are not up to date on your states regulatory requirements or..." [See full review](https://www.capterra.com/p/73807/BestNotes/#SoftwareAdvice___3744744) KS Kimberly S. Drug and Alcohol Counselor > "Easy to navigate and add things ass needed for different services." [See full review](https://www.capterra.com/p/73807/BestNotes/#Capterra___6657695) IJ Ida J. Treatment Coordinator > "I can not think of anything that I don't like... it has been updated to accommodate all my needs, and the needs..." [See full review](https://www.capterra.com/p/73807/BestNotes/#Capterra___3832662) FP Femia P. Chief Operations Officer > "Every time we have reached out, we’ve been met with timely, knowledgeable, and patient assistance." [See full review](https://www.capterra.com/p/73807/BestNotes/#Capterra___6877657) DD Daniela D. Social Worker > "The thing I like least about this software is that there is a whole download of an app that has to be done on..." [See full review](https://www.capterra.com/p/73807/BestNotes/#Capterra___2571076) SM Samantha M. Admin > "I really enjoy Best Notes, I think it's really user friendly and the reports that can be ran are great." [See full review](https://www.capterra.com/p/73807/BestNotes/#Capterra___6535093) TH Tanner H. Program Director > "It is a very boring system to look at(looks very outdated). Though everything can communicate and be customized..." [See full review](https://www.capterra.com/p/73807/BestNotes/#Capterra___2685316) SR Sunnie R. Office Administrator > "Very Positive would encourage anyone looking for a documentation program to try this one" [See full review](https://www.capterra.com/p/73807/BestNotes/#Capterra___6697635) AM Allison M. Intake Coordinator/Human Resources > "Unable to think of something that I do not like." [See full review](https://www.capterra.com/p/73807/BestNotes/#Capterra___3831186) VR Verified Reviewer Director of Technology > "The price is also significantly cheaper than other platforms we've seen." [See full review](https://www.capterra.com/p/73807/BestNotes/#Capterra___6877689) YF Yosune F. Owner; Counselor > "Learning the coding and billing side of things has been the most challenging." [See full review](https://www.capterra.com/p/73807/BestNotes/#Capterra___2882797) Joe R. IT Director > "Needs more features to become more user friendly." [See full review](https://www.capterra.com/p/73807/BestNotes/#Capterra___6877570) TH Tanner H. Program Director > "Visual appeal is lacking." [See full review](https://www.capterra.com/p/73807/BestNotes/#Capterra___2685316) MS Misty S. Mental Health Clinician > "My overall experience has been good, except the times when things get closed without saving." [See full review](https://www.capterra.com/p/73807/BestNotes/#Capterra___6694222) WD Westley D. APSS CSA > "Some of the features felt a little clunky at first, and it took time to get used to navigating everything.”" [See full review](https://www.capterra.com/p/73807/BestNotes/#Capterra___6878240) VR Verified Reviewer Director of Technology > "Our clinical staff often remark how easy BestNotes is to use compared to other EMR systems." [See full review](https://www.capterra.com/p/73807/BestNotes/#Capterra___6877689) JH Jennifer H. BRS Program Manager > "This is very frustrating and difficult." [See full review](https://www.capterra.com/p/73807/BestNotes/#Capterra___7025114) MB Miste B. Director of Operations > "I used Epic in the past and it was much more intuitive." [See full review](https://www.capterra.com/p/73807/BestNotes/#Capterra___6695875) HP Hannah P. LCSW > "It was also sometimes not very user friendly." [See full review](https://www.capterra.com/p/73807/BestNotes/#Capterra___6521528) MS Michelle S. Human Resources > "The scheduling and data entry is easy to use" [See full review](https://www.capterra.com/p/73807/BestNotes/#Capterra___6565194) TH Tanner H. Program Director > "Visual appeal is lacking." [See full review](https://www.capterra.com/p/73807/BestNotes/#Capterra___2685316) [View Reviews](https://www.capterra.com/p/73807/BestNotes/reviews/) ## User interface [ICANotes](https://www.capterra.com/p/17102/ICANotes/) 4.09 (130) [BestNotes](https://www.capterra.com/p/73807/BestNotes/) 4.52 (205) ## Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ### Features Do these products fit your needs? Prioritize real-user-identified key features according to your needs to find your best fit. \--% Fit vs \--% Fit Activity Dashboard 207 Important AI Copilot 150 Important API 120 Important ICANotes Top features 28/50 - Activity Dashboard - AI Copilot - API - Appointment Scheduler - Appointment Scheduling - Calendar Management - Charting - Chat/Messaging - Claims Management - Client Database - Coding Assistance - Compliance - Compliance Tracking - Confirmations/Reminders - Customizable Reports - Customizable Templates - Data Security - Documentation - Document Management - Electronic Payments - Electronic Signature - Email Marketing - Employee Management - EMR/EHR - E-Prescribing - E-Prescription - For Group Therapy - For Substance Abuse Therapy - Generative AI - HIPAA Compliance - HIPAA Compliant - Income/Expense Tracking - Initial Assessments - Insurance Management - Interoperability - Invoice Management - Lab Integration - Medical Billing - Medication Management - Mobile Access - Multi-Location - Online Booking - Outcome Assessment Tools - Patient Intake - Patient Portal - Patient Records - Payment Processing - Practice Management - Progress Tracking - Reporting/Analytics [See all features](https://www.capterra.com/p/17102/ICANotes/#features) BestNotes 25/50 - Activity Dashboard - AI Copilot - API - Appointment Scheduler - Appointment Scheduling - Calendar Management - Charting - Chat/Messaging - Claims Management - Client Database - Coding Assistance - Compliance - Compliance Tracking - Confirmations/Reminders - Customizable Reports - Customizable Templates - Data Security - Documentation - Document Management - Electronic Payments - Electronic Signature - Email Marketing - Employee Management - EMR/EHR - E-Prescribing - E-Prescription - For Group Therapy - For Substance Abuse Therapy - Generative AI - HIPAA Compliance - HIPAA Compliant - Income/Expense Tracking - Initial Assessments - Insurance Management - Interoperability - Invoice Management - Lab Integration - Medical Billing - Medication Management - Mobile Access - Multi-Location - Online Booking - Outcome Assessment Tools - Patient Intake - Patient Portal - Patient Records - Payment Processing - Practice Management - Progress Tracking - Reporting/Analytics [See all features](https://www.capterra.com/p/73807/BestNotes/#features) ### Recognition ICANotes is recognized as a top-rated tool in 1 Capterra Shortlist reports No recognitions have been awarded to BestNotes ### Deployment & support ICANotes Deployment - Cloud, SaaS, Web-Based - Desktop Mac - Desktop Windows - Desktop Linux - On-Premise Windows - On-Premise Linux - Desktop Chromebook - Mobile Android - Mobile iPhone - Mobile iPad Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos BestNotes Deployment - Cloud, SaaS, Web-Based - Desktop Mac - Desktop Windows - Desktop Linux - On-Premise Windows - On-Premise Linux - Desktop Chromebook - Mobile Android - Mobile iPhone - Mobile iPad Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos ### Company Details ICANotes - By ICANotes - Located in United States - Founded in 1998 BestNotes - By BestNotes - Located in United States - Founded in 2003 ## Popular Comparisons [ICANotes](https://www.capterra.com/p/17102/ICANotes/)[4.09 (130)](https://www.capterra.com/p/17102/ICANotes/reviews/) vs [Carepatron](https://www.capterra.com/p/195467/Care-Patron/)[4.43 (859)](https://www.capterra.com/p/195467/Care-Patron/reviews/) $45/month Price $0 4.0 Features 4.3 4.2 Ease of Use 4.5 [View full comparison](https://www.capterra.com/compare/17102-195467/ICANotes-vs-Care-Patron) [BestNotes](https://www.capterra.com/p/73807/BestNotes/)[4.52 (205)](https://www.capterra.com/p/73807/BestNotes/reviews/) vs 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pricing 4.4 Features 4.8 4.4 Ease of Use 4.8 [View full comparison](https://www.capterra.com/compare/73807-118789/BestNotes-vs-EHR-YOUR-WAY) [ICANotes](https://www.capterra.com/p/17102/ICANotes/)[4.09 (130)](https://www.capterra.com/p/17102/ICANotes/reviews/) vs [SimplePractice](https://www.capterra.com/p/130710/SimplePractice/)[4.55 (2,827)](https://www.capterra.com/p/130710/SimplePractice/reviews/) $45/month Price $49/month 4.0 Features 4.3 4.2 Ease of Use 4.4 [View full comparison](https://www.capterra.com/compare/17102-130710/ICANotes-vs-SimplePractice) [BestNotes](https://www.capterra.com/p/73807/BestNotes/)[4.52 (205)](https://www.capterra.com/p/73807/BestNotes/reviews/) vs [TheraNest](https://www.capterra.com/p/130400/TheraNest-Mental-Health/)[4.36 (1,055)](https://www.capterra.com/p/130400/TheraNest-Mental-Health/reviews/) $59/month Price $29/month 4.4 Features 4.1 4.4 Ease of Use 4.3 [View full 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