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Internal IT departments and Managed Service Providers (MSPs).
MSPs and IT Departments looking for a cost effective, powerful IT services suite with great support.
Very fair pricing and simple to set up. The real-time updates in the GUI are impressive and there looks to be some rapid and useful development underway.
The Remote Desktop feature is missing the option for file transfers and chat but both are on the roadmap for future updates. The agent is currently only available for Windows.
AWESOME support and very quick to help. The cost is amazing!!! The tool is easy to deploy and very easy to maintain.
I also was limited to one login for an administrator at first but that was opened up recently to more than one.
Once I added our domain, the computers started showing up in the dashboard immediately. It has an excellent suite of tool that helps the IT department save time.
I think some of the information can be hard to find, or you have to drill down. For example finding if a machine has low disk space.
There's a clear and comprehensive development roadmap and the up to 100 devices for free model is amazing - incredibly useful for small businesses and/or trialling the system.
No native Chat Client to communicate with the user.
The seemless integration with Splashtop is fantastic. I also love the hardware and software inventory.
The UI can also be difficult to work with as changing settings can be on a sub-client basis which has cause trouble in the past.
With a great Antivirus that Naverisk is partnered to we can be sure that our customers's critical systems are secure and stable.
Sometimes the devices would show offline when they are on but this is minor and a restard sorts this.
Great reporting once you get the hang of what its reporting. Awesome command line tool, great script packs.
The only negative if you can call it that is that is the design is a bit old fashioned and could do with a refresh.
Naverisk is a comprehensive RMM solution with a rich feature set which continues to improve. Naverisk support is very good and the ability to deal with real people makes a refreshing change.
The ui/layout can be difficult to get used to, certain features don't appear to work all the time for instance the search feature.
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