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We serve clinical and translational research teams that track participants at Universities, AMCs, CROs, SMOs, IROs, small medical device companies, and companies doing usability testing research.
Bigin is ideal for small and micro businesses that are looking to move away from inefficient spreadsheets and other legacy sales tools and better manage their customer relationships.
It has a great interface that is very very intuitive and clean. I also appreciated how well it migrated our data from our previous system.
My only concern with this software is that it logs you off after very few minutes of use. It can be frustrating to log in every ten minutes or so.
I have appreciated the ease and organization of this technology. It has been a pleasure to work with.
For larger labs this can become a problem due to different collaborations or study requirements.
I enjoy using Ripple for our academic research/psychology studies. I enjoy that everything saves automatically and it is generally pretty user friendly and easy to use/teach.
To avoid this, we simply move the participant to their enrollment/ineligibility status manually.
It has created a great platform that allows for creativity and customizability for each project while ensuring complete organization and ease for contacting many, many people a day.
A simple google search directs users to the purchasing page, but without the direct link being emailed to me by my study coordinator, it's hard to see how users should navigate to the login page.
The most amazing thing about ZOHO CRM is the responsive user interface. And ease to use functionality.
The worst is it does not integrate with Zoho Books, there is not point. I spent time exporting contacts from books and importing to Bigin and then realised this is foolish to do.
Great, the app is very user friendly and I have a strong feeling it is going to take my business to the next level.
No automated lead allocation is something I hated most.
The pipeline management feature is particularly impressive, offering clear visualizations of sales stages and helping to track progress effectively.
Limited number of custom fields, no email templates and difficult to create email templates on my own.
Its capability to integrate with other Zoho Modules like Zoho Invoice are quite useful for small business. The Most important of when you become big enough you can easily migrate to Zoho CRM.
It broke down several times. However, it finally worked.
Stephanie: Hi, I'm Stephanie and I'm from Elf Squad Inc. And The BIG Geelong CoWorking Day. And I give Bigin CRM a rating four out of five. Okay. Previously I was using a very large, well-known CRM system and I liked it, but when it came to configuring for custom fields and, really, making the system work for me and for our operation, it was just incredibly difficult. And I spent hours and hours on tutorials and going through all sorts of systems-based academy stuff to try and work out how to make this thing work, and I just never quite got there. And Bigin, I found, and on day one it was just working beautifully. Fantastic. I chose Bigin, mainly, I just saw an ad that popped up on YouTube and it was talking about toppings, and I thought, okay, that sounds great. And I have previously had some familiarity with Zoho CRM, and I was looking at perhaps going back to Zoho, but then Bigin popped up and I thought this could be quite good. It was actually originally for a client who is not as experienced in contact management systems, and I thought, we need something a little straightforward. So I thought, we'll just get him going on that. As soon as I did with him, I thought, wow, this is fantastic. It's just so easy. It just works. That was really my selection process. It was really just trialing it out for someone who had fairly basic requirements, but it was good to know that we had a fairly straightforward way of expanding. And then within hours of working on it for him, I realized this thing is fantastic. I'm going with this for myself. Getting Bigin started was great. It was so easy. It flowed. It integrates beautifully with both Google. So I use the free Gmail service actually as my email client, but I have a variety of different domain name emails because I am involved in quite a few things. And each and every time it's worked, it's not required a great deal of additional sitting down and doing tutorials or reading up on help documents or anything like that. It's been fairly straightforward. Yeah, it's been great. I've really enjoyed it. I do have a marketing and database marketing background, but I have from previous experience realized that doesn't always mean every system is easy to onboard, and this it just slotted in straight away. The only exception was just this week I just started doing mass emails and lead magnet kind of signup stuff, and there was a couple of things that I did need to look into because it wasn't as intuitive, but now I know how that works. Again, very, very simple and straightforward. It was resolved within about five minutes. I highly recommend Bigin CRM. At this point in time I haven't even needed to add in any additional plugins or, as they're called, toppings. So I haven't needed to explore that side of it. Everything that I need it for from the point of view of managing tasks, pipelines, email back and forward, mass emails, all sorts of things, it's just really fantastic. Very, very easy. There is a very well-known system that's popular amongst small business owners and globally well-known, and it's one that I've been very committed to over the years because I just thought one day it will work for me, and I never quite got there. So if you're just feeling like something just isn't working for you, just give Bigin a go because it is a breath of fresh air. It's really straightforward to get going. Even for people who don't have a lot of experience using contact management systems, you can add and adapt and customize fields for your contacts, your records, pretty much everything on the fly. So it doesn't mean you have to stop what you're doing, go in, change a field, and then come back out again. You can pretty much do it all as you're going, and that's fantastic. So for a nimble organization like ours, we really need to just get things done, not make it too complicated, but make sure that it's future-proof and can grow with us and I have every confidence that's what Bigin is. We're just under a month in and I am loving it.
Ripple
Top FeaturesBigin by Zoho CRM
Ripple
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Bigin by Zoho CRM
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