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SmartDeploy vs ServiceNow: Which is a better fit?

Updated on February 9th, 2025
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Summary
Key features rated by users
Features selected based on 2,862 reviews from IT Management users.
% Fit
Missing features
Not enough reviews
Feature ratings
Server Monitoring
NA
Patch Management
--
Task Management
NA
Real-Time Monitoring
NA
Real-Time Notifications
NA
% Fit
Missing features
Not enough reviews
Feature ratings
Server Monitoring
NA
Patch Management
NA
Task Management
4.8
Real-Time Monitoring
NA
Real-Time Notifications
NA
User satisfaction
4.8
User reviews118
Ease of use
4.8
Functionality
4.7
Value for money
4.7
Customer support
4.8
4.5
User reviews292
Ease of use
4.2
Functionality
4.5
Value for money
4.2
Customer support
4.3
Price starts from
Yearly subscription
Free version
Free trial
/user
Monthly subscription
Free version
Free trial
Best for

IT teams managing 50-50,000 Windows machines.

ITSM space. This includes growing organizations of all sizes, in any industry.

User reviews
pros & cons
1 / 4
View Reviews
1 / 4
View Reviews
Video reviews
No video reviews yet
Josh M
Biomedical Equipment Technician
5.0

Josh: Hi, I'm Josh. I'm a Biomedical Equipment Technician. I would give ServiceNow a five star rating. And for more reviews like this, click below. We use ServiceNow to manage our medical equipment inventory and track work orders, work requests, and schedule preventive maintenance. I like the most about ServiceNow that you can edit or filter your list on the fly. Say, if you're looking for a record for a certain piece of equipment. You can start by searching that equipment name, and then you get a large list, which right there on your screen, you can filter down via a few simple clicks to narrow it down to the asset you're looking for without needing to know that asset's specific serial number, or inventory tag, or what have you. It is expensive in comparison to most other similar products, but I do believe that you get what you pay for.

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1 Video
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Do these products fit your needs?

Prioritize real-user-identified key features according to your needs to find your best fit.

Logo Img
--%
Logo Img
--%
Access Controls/Permissions
207
Important
Activity Tracking
388
Important

SmartDeploy

9/32
  • Access Controls/Permissions
  • Activity Tracking
  • API
  • Audit Trail
  • Capacity Management
  • Configuration Management
  • Data Import/Export
  • Event Logs
  • Incident Management
  • Issue Auditing
  • IT Asset Management
  • Knowledge Management
  • License Management
  • Real-Time Monitoring
  • Real-Time Notifications
  • Security Tools
  • Self Service Portal
  • Server Monitoring
  • Service Level Agreement (SLA) Management
  • Single Sign On
  • Task Management
  • Third-Party Integrations
  • Ticket Management
  • Alerts/Notifications
  • Compliance Management
  • Dashboard
  • IT Asset Tracking
  • IT Reporting
  • Maintenance Scheduling
  • Patch Management
  • Remote Access/Control
  • Remote Monitoring & Management
See All features
Hide IT Management Software Features -

ServiceNow

Top Features
19/32
Show IT Management Software Features +
SmartDeploy
Deployment
  • Cloud, SaaS, Web-Based
  • Desktop - Mac
  • Desktop - Windows
  • Desktop - Linux
  • Desktop - Chromebook
  • On-Premise - Windows
  • On-Premise - Linux
  • Mobile - Android
  • Mobile - iPhone
  • Mobile - iPad
Support
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
Training
  • In Person
  • Live Online
  • Webinars
  • Documentation
  • Videos
ServiceNow
Deployment
  • Cloud, SaaS, Web-Based
  • Desktop - Mac
  • Desktop - Windows
  • Desktop - Linux
  • Desktop - Chromebook
  • On-Premise - Windows
  • On-Premise - Linux
  • Mobile - Android
  • Mobile - iPhone
  • Mobile - iPad
Support
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
Training
  • In Person
  • Live Online
  • Webinars
  • Documentation
  • Videos
SmartDeploy
  • By PDQ
  • Located in United States
ServiceNow
  • By ServiceNow
  • Located in United States
  • Founded in 2012
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