# Compare ZIWO vs Genesys Cloud CX 2026 | Capterra

> Unsure of what to choose? Check Capterra to compare ZIWO and Genesys Cloud CX based on pricing, features, product details, and verified reviews.

Source: https://www.capterra.com/compare/171265-179417/ZIWO-vs-Genesys-Cloud

---

# ZIWO vs Genesys Cloud CX Features and Cost Comparison

Last updated March 13th, 2026

Provider data verified by our Software Research team, and reviews  
moderated by our Reviews Verification team.[Learn more](https://www.capterra.com/our-story/)

Your comparison:

ZIWOGenesys Cloud CX2/4 selected

[ZIWO](https://www.capterra.com/p/171265/ZIWO/)[4.7 (108)](https://www.capterra.com/p/171265/ZIWO/reviews/)

[Genesys Cloud CX](https://www.capterra.com/p/179417/Genesys-Cloud/)[4.3 (262)](https://www.capterra.com/p/179417/Genesys-Cloud/reviews/)

[## ZIWO](https://www.capterra.com/p/171265/ZIWO/)[4.7 (108)](https://www.capterra.com/p/171265/ZIWO/reviews/)

Starting Price

$40.00/month

Value-for-Money

4.6

Functionality

4.6

Ease of Use

4.7

Customer Service

4.7

Reviews Sentiment

Based on [108 reviews](#user-reviews)

Positive

105

Neutral

3

Negative

0

[## Genesys Cloud CX](https://www.capterra.com/p/179417/Genesys-Cloud/)[4.3 (262)](https://www.capterra.com/p/179417/Genesys-Cloud/reviews/)

Starting Price

$75.00/month

Value-for-Money

4.1

Functionality

4.2

Ease of Use

4.4

Customer Service

4

Reviews Sentiment

Based on [262 reviews](#user-reviews)

Positive

229

Neutral

23

Negative

10

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What’s your intended use case?

## Summary

* * *

Key features rated by users

Features selected based on 4,761 reviews from call center software users.  
about the Fit Score methodology.

Fit Score methodology

Our Fit Score reflects how reviewers rate a product’s performance against a set of features reviewers rate as most important. A higher score indicates the product is rated better in delivering what reviewers most care about.

  

If the Fit Score is not shown for a specific product, that only means there are currently not enough relevant data points to develop a meaningful score. It does not indicate that the product should be excluded from further evaluation. Best for Methodology

74%Fit

Missing features

Feature ratings

Call Center Management

4.8

Dashboard

NA

Call Logging

4.5

Call Recording

4.8

Call Tracking

5.0

79%Fit

High performer

Feature ratings

Call Center Management

4.5

Dashboard

3.0

Call Logging

4.5

Call Recording

4.6

Call Tracking

4.7

User satisfaction

User satisfaction

4.7

User reviews[108](https://www.capterra.com/p/171265/ZIWO/reviews/)

Ease of use

4.7

Functionality

4.6

Value for money

4.6

Customer support

4.7

User satisfaction

4.3

User reviews[262](https://www.capterra.com/p/179417/Genesys-Cloud/reviews/)

Ease of use

4.4

Functionality

4.2

Value for money

4.1

Customer support

4.0

Price starts from

Price starts from

$40Flat Rate, Per Month

-   Free version
-   Free trial

Price starts from

$75Per User, Per Month

-   Free version
-   Free trial

Best for

Best for

ZIWO is used by service, sales, and support teams needing clear, reliable communication across voice and messaging - especially in multilingual, remote, and regional operations in the GCC.

Best for

Companies of all sizes looking for an easy, all-in-one cloud contact center solution.

## User reviews

Pros & cons

Shrouk A.

Team Lead

> "I particularly appreciated the real-time call monitoring and detailed reporting features, as they help in maintaining quality and tracking team..."

[See full review](https://www.capterra.com/p/171265/ZIWO/#Capterra___6804209)

HM

Hassan M.

Customer Service team leader

> "Additionally, a few users have reported experiencing occasional bugs or lags within the main software, particularly during peak usage times, which..."

[See full review](https://www.capterra.com/p/171265/ZIWO/#Capterra___6829778)

Shrouk A.

Team Lead

> "Features like call recording, real-time monitoring, and CRM integration made it easier to manage customer interactions effectively. While there were..."

[See full review](https://www.capterra.com/p/171265/ZIWO/#Capterra___6804209)

AF

Ali F.

Team Leader

> "sometimes it's laggy and needs to cleaner code as i'm a professional Webdev too and there's a lot of code adjustments needs to be made"

[See full review](https://www.capterra.com/p/171265/ZIWO/#Capterra___6829115)

SK

Sachin K.

CS Manager

> "What also stood out was ZIWO’s responsive support and flexibility in addressing specific operational needs, making it a reliable partner rather than..."

[See full review](https://www.capterra.com/p/171265/ZIWO/#Capterra___6836880)

YY

Yousra Y.

Operation Team Lead

> "Technical issues, It doesn't show clearly who hang up, is it regarding to the caller ended the call or the received hanged up the line"

[See full review](https://www.capterra.com/p/171265/ZIWO/#Capterra___6829493)

HM

Hassan M.

Customer Service team leader

> "Overall, the experience with ZIWO, a cloud-based contact center solution, is generally viewed as positive, particularly for small to medium-sized..."

[See full review](https://www.capterra.com/p/171265/ZIWO/#Capterra___6829778)

MT

MARWAN T.

team leader

> "Sometimes there are drops in the calls that causes a business delay in our SLA over all, otherwise nothing"

[See full review](https://www.capterra.com/p/171265/ZIWO/#Capterra___6829495)

SK

Sachin K.

CS Manager

> "Easily integrate with our CRM and ticketing tools, which reduced manual work and improved case resolution times."

[See full review](https://www.capterra.com/p/171265/ZIWO/#Capterra___6836880)

MN

Marwa N.

General manager and co-partner

> "No difference between abandoned by customer and missed calls in system."

[See full review](https://www.capterra.com/p/171265/ZIWO/#Capterra___6825720)

Shrouk A.

Team Lead

> "ZIWO offers a very user-friendly interface and smooth integration with CRM systems, which significantly improves agent productivity."

[See full review](https://www.capterra.com/p/171265/ZIWO/#Capterra___6804209)

MF

Manar F.

Customer Care Leader

> "When there's a call coming , the notification displaying prevent me from clicking on the call to answer\*"

[See full review](https://www.capterra.com/p/171265/ZIWO/#Capterra___4919949)

HM

Hassan M.

Quality Supervisor

> "its user-friendly interface, which makes it easy for agents and supervisors to navigate and manage calls efficiently."

[See full review](https://www.capterra.com/p/171265/ZIWO/#Capterra___6836029)

RS

Rakesh S.

assistant sales consultant

> "Sometimes it gets stuck and there is a delay in call while conversating with the other person "

[See full review](https://www.capterra.com/p/171265/ZIWO/#Capterra___6034508)

HE

Habiba E.

CCU specialist

> "ziwo is so easy to use helps us engage with our customers helps in better interactions and also helps us in many task to do it"

[See full review](https://www.capterra.com/p/171265/ZIWO/#Capterra___6831585)

AG

Ajay G.

Operation

> "some time call not getting connect with proper way"

[See full review](https://www.capterra.com/p/171265/ZIWO/#Capterra___6024170)

AA

Ahmed A.

Operations team lead.

> "There’s room for improvement in customization and advanced features, but overall, it gets the job done well."

[See full review](https://www.capterra.com/p/171265/ZIWO/#Capterra___6803303)

VC

Vrushabh C.

Customer

> "The UI is a bit clunky, but it's not a dealbreaker And ziwo plug in with freshdesk does not support recording call recording while creating ticket..."

[See full review](https://www.capterra.com/p/171265/ZIWO/#Capterra___2540330)

EA

Eman A.

Customer Care Ambassador

> "ZIWO truly delivers great value and is an ideal choice for companies looking for advanced and efficient customer service solutions."

[See full review](https://www.capterra.com/p/171265/ZIWO/#Capterra___6829134)

AW

Alaa W.

OM/CS manager

> "APP has some glitches and not working properly"

[See full review](https://www.capterra.com/p/171265/ZIWO/#Capterra___2524845)

AF

Ali F.

Team Leader

> "Amazing experience with a lot of productive outcomes when it comes to business needs and workload managments."

[See full review](https://www.capterra.com/p/171265/ZIWO/#Capterra___6829115)

MS

Muhammed S.

Rider Support

> "There is a delay of 2-4 seconds on a call."

[See full review](https://www.capterra.com/p/171265/ZIWO/#Capterra___2340166)

[View Reviews](https://www.capterra.com/p/171265/ZIWO/reviews/)

SM

Sherry M.

Executive Manager

> "There are many pros with Genesys Cloud CX such as having everything in one platform (phone calls, email, texting,..."

[See full review](https://www.capterra.com/p/179417/Genesys-Cloud/#Capterra___7111667)

SM

Sherry M.

Executive Manager

> "The only cons, per se, of Genesys Cloud CX are that it was a bit difficult when first setting it up. "

[See full review](https://www.capterra.com/p/179417/Genesys-Cloud/#Capterra___7111667)

SKT

Song Kean T.

NOC and SOC Manager

> "Features rich tool to enable smooth customer service operation, inbound call recording and phone queues management."

[See full review](https://www.capterra.com/p/179417/Genesys-Cloud/#Capterra___6256658)

VR

Verified Reviewer

Associate technical support engineer

> "The call assignment is random and not as per first come first serve while on queue, navigation is very difficult..."

[See full review](https://www.capterra.com/p/179417/Genesys-Cloud/#Capterra___6716002)

KW

Kris W.

Project Manager

> "The alignment of multiple communication channels makes managing our call center staff and monitoring customer..."

[See full review](https://www.capterra.com/p/179417/Genesys-Cloud/#Capterra___6451500)

VR

Verified Reviewer

Associate Leadership Team

> "Also it's Regional Language AI - Hindi/Tamil/Marathi NLP accuracy dips vs. English, slowing vernacular customer..."

[See full review](https://www.capterra.com/p/179417/Genesys-Cloud/#Capterra___6858437)

SW

Sharon W.

Case Manager

> "It would be very helpful to allow employees to customize caller ID without adding on expensive feature for the..."

[See full review](https://www.capterra.com/p/179417/Genesys-Cloud/#Capterra___6769609)

Glen T.

System Support Lead

> "Also we found calling people internally (both users having Genesys Cloud), means we are not able to retain a..."

[See full review](https://www.capterra.com/p/179417/Genesys-Cloud/#Capterra___6427682)

Jordan M.

HR Generalist

> "Only service I have regularly used for engaging with external vendors and customers as an HR Rep. Works well, just..."

[See full review](https://www.capterra.com/p/179417/Genesys-Cloud/#Capterra___6877401)

SW

Sharon W.

Case Manager

> "Menu to change options is a bit antiquated and time consuming."

[See full review](https://www.capterra.com/p/179417/Genesys-Cloud/#Capterra___6769609)

LB

LaSheena B.

Solution Analyst

> "I have enjoyed Genesys; modern, new, fresh and can handle daily inbound and out bound calls amongst other things."

[See full review](https://www.capterra.com/p/179417/Genesys-Cloud/#Capterra___6774566)

JF

Jon F.

Manager

> "Difficult to integrate on to your site, documentation was lacking for us"

[See full review](https://www.capterra.com/p/179417/Genesys-Cloud/#Capterra___6598011)

SB

Sabrina B.

Systems Developer

> "Genesys Cloud CX has established accurate customer help, which brings an immediate live chat for customers."

[See full review](https://www.capterra.com/p/179417/Genesys-Cloud/#Capterra___6247808)

LF

Liam F.

Operations Manager

> "Lacks sophisticated outbound dialling."

[See full review](https://www.capterra.com/p/179417/Genesys-Cloud/#Capterra___6556404)

RW

Ryan W.

Business analyst

> "The AI-driven predictions and automation features are especially useful for managing staffing and schedules..."

[See full review](https://www.capterra.com/p/179417/Genesys-Cloud/#Capterra___6556747)

Lizandro H.

Sales Development Specialist

> "The call quality and the recording of the calls were sometimes not heard."

[See full review](https://www.capterra.com/p/179417/Genesys-Cloud/#Capterra___6022052)

Jordan M.

HR Generalist

> "Simple to use deskless calling service with the ability to forward calls and review voicemails."

[See full review](https://www.capterra.com/p/179417/Genesys-Cloud/#Capterra___6877401)

NN

Nick N.

Workforce Management

> "Not user friendly."

[See full review](https://www.capterra.com/p/179417/Genesys-Cloud/#Capterra___6536495)

Jordan M.

HR Generalist

> "The caller ID, volume options, and interface is well done."

[See full review](https://www.capterra.com/p/179417/Genesys-Cloud/#Capterra___6877401)

KS

Kyle S.

Team leader

> "times out and difficult to initially use"

[See full review](https://www.capterra.com/p/179417/Genesys-Cloud/#Capterra___6462048)

MHS

Mohammed Hareez S.

Customer Success representative

> "we use Genesys cloud to interact with customers via calls and emails and its so far the best"

[See full review](https://www.capterra.com/p/179417/Genesys-Cloud/#Capterra___6691179)

Abel A.

Agent

> "all I can fault about this software is its high cost for small businesses"

[See full review](https://www.capterra.com/p/179417/Genesys-Cloud/#Capterra___5059915)

HD

Harinder D.

Insurance Advisor

> "It focuses on delivering exceptional customer service to all the clients."

[See full review](https://www.capterra.com/p/179417/Genesys-Cloud/#Capterra___6779762)

NT

Nicholas T.

UC Engineer / Developer

> "The post sale support is not the best, we often need struggle to bring Engineers up to speed before they can..."

[See full review](https://www.capterra.com/p/179417/Genesys-Cloud/#Capterra___4696997)

DL

Daniela L.

Sales manager

> "In short, is a powerful tool that, despite its complexity, can significantly enhance how businesses interact with..."

[See full review](https://www.capterra.com/p/179417/Genesys-Cloud/#Capterra___6463546)

KM

Kyle M.

Workforce Management Operations Scheduler

> "The scheduling portion that is supposed to make this web based call functionality, reporting and adherence portions..."

[See full review](https://www.capterra.com/p/179417/Genesys-Cloud/#Capterra___3355456)

SM

Sherry M.

Executive Manager

> "Overall using Genesys Cloud CX is very efficient, although not easy to learn. "

[See full review](https://www.capterra.com/p/179417/Genesys-Cloud/#Capterra___7111667)

JJ

Jonathan J.

Manager Reporting & WFM

> "The Salesforce External Routing feature isn't well documented or understood"

[See full review](https://www.capterra.com/p/179417/Genesys-Cloud/#Capterra___4547969)

Saskia M.

Senior Director Sales Marketing

> "In order to increase efficiency and boost customer satisfaction, we migrated from a purely voice-based system and a..."

[See full review](https://www.capterra.com/p/179417/Genesys-Cloud/#Capterra___5011669)

TH

Taja H.

Fan Service agent

> "Sometimes calls do not come through"

[See full review](https://www.capterra.com/p/179417/Genesys-Cloud/#Capterra___4349272)

CC

Cody C.

CSR

> "Great for managing contact center."

[See full review](https://www.capterra.com/p/179417/Genesys-Cloud/#Capterra___6828535)

AP

Amanda P.

Manager, Business Technology Solutions

> "Pure Voice and how calls get routed through our virtual edges causes some issues from time to time. "

[See full review](https://www.capterra.com/p/179417/Genesys-Cloud/#Capterra___2843493)

RW

Ryan W.

Business analyst

> "The AI-driven forecasting is generally accurate, helping us keep staffing balanced."

[See full review](https://www.capterra.com/p/179417/Genesys-Cloud/#Capterra___6556747)

EAM

Edgar Alan M.

Systems Leader

> "We have problems with the integration with our SAP, because the version wasn't compatible with the solution."

[See full review](https://www.capterra.com/p/179417/Genesys-Cloud/#Capterra___2945547)

LR

Lyn R.

Enrollment Growth Rep

> "I like that you can pop out a little window to make it easier to use it while using other apps."

[See full review](https://www.capterra.com/p/179417/Genesys-Cloud/#Capterra___6758801)

Marek K.

Sr. CX Consultant

> "Relatively slow delivery of solutions to main painpoints reported by business via idea portal."

[See full review](https://www.capterra.com/p/179417/Genesys-Cloud/#Capterra___3195463)

AT

Alejandra T.

BU Regional Sales Manager

> "The payback, once implemented, as a multi-channel tool is awesome."

[See full review](https://www.capterra.com/p/179417/Genesys-Cloud/#Capterra___6664004)

DK

Darya K.

Escalation Manager

> "The system does not remember the user and periodically you need to enter your login and password again."

[See full review](https://www.capterra.com/p/179417/Genesys-Cloud/#Capterra___3361002)

CC

Cody C.

CSR

> "Very professional company, great software, and overall amazing reporting on stats."

[See full review](https://www.capterra.com/p/179417/Genesys-Cloud/#Capterra___6828535)

YY

Ye Y.

Technical Specialist

> "Dashboard is missing the flexibility for shorting agent status."

[See full review](https://www.capterra.com/p/179417/Genesys-Cloud/#Capterra___2988882)

OR

Oliver R.

Owner

> "Simple to use and offers first-class connectivity."

[See full review](https://www.capterra.com/p/179417/Genesys-Cloud/#Capterra___6829271)

JL

Jose L.

manager coordinator

> "professionals service werent that good sometimes"

[See full review](https://www.capterra.com/p/179417/Genesys-Cloud/#Capterra___4076419)

WT

William T.

Omnichannel Services Engineer

> "Working day to day in Genesys Cloud has been wonderful, most functions are straight forward and logical."

[See full review](https://www.capterra.com/p/179417/Genesys-Cloud/#Capterra___6250771)

PP

Pritam P.

Senior Engineer

> "As such i don't have any point to describe but one thing i am facing now a days after every maintenance window,..."

[See full review](https://www.capterra.com/p/179417/Genesys-Cloud/#Capterra___2147837)

DJ

Danny J.

Resource Lead

> "The new drag and drop feature was a welcomed addition, this allows quick & easy updated for singular exceptions."

[See full review](https://www.capterra.com/p/179417/Genesys-Cloud/#Capterra___4746565)

PS

Paul S.

Workforce Analyst

> "With the Covid-19 pandemic we had to quickly configure much of our staff to work from home."

[See full review](https://www.capterra.com/p/179417/Genesys-Cloud/#Capterra___2096337)

AC

Andreea C.

CX Manager

> "More indicators available (than previous solution we were using)."

[See full review](https://www.capterra.com/p/179417/Genesys-Cloud/#Capterra___6589729)

VR

Verified Reviewer

Expert

> "Reporting needs to be improved, because it's rigid and hard to customized."

[See full review](https://www.capterra.com/p/179417/Genesys-Cloud/#Capterra___2137127)

BV

Brenda V.

Broker Coordinator

> "The latest version and updates have been great."

[See full review](https://www.capterra.com/p/179417/Genesys-Cloud/#Capterra___6813878)

VR

Verified Reviewer

Freelance Writer

> "The sound quality of calls can be questionable in seasons."

[See full review](https://www.capterra.com/p/179417/Genesys-Cloud/#Capterra___2731026)

SC

Sarai C.

Customer Care Navigator

> "I also appreciate using the dial on screen."

[See full review](https://www.capterra.com/p/179417/Genesys-Cloud/#Capterra___6705722)

VR

Verified Reviewer

Operations Manager

> "Since it is centrally located on the cloud, we have had some issues with lag."

[See full review](https://www.capterra.com/p/179417/Genesys-Cloud/#Capterra___2096027)

VC

Victoria C.

Digital Administrator

> "You can also put on hold a customer or add another participant on the call(conferencing).Customer service agents..."

[See full review](https://www.capterra.com/p/179417/Genesys-Cloud/#Capterra___4638382)

YP

Yashodha P.

Senior Service Engineer

> "PureCloud application crashes sometimes"

[See full review](https://www.capterra.com/p/179417/Genesys-Cloud/#Capterra___2167741)

[View Reviews](https://www.capterra.com/p/179417/Genesys-Cloud/reviews/)

## User interface

[ZIWO](https://www.capterra.com/p/171265/ZIWO/)

4.67 (108)

[Genesys Cloud CX](https://www.capterra.com/p/179417/Genesys-Cloud/)

4.33 (262)

## Connect with a Capterra advisor for a free 15-minute consultation

Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs.

### Features

Do these products fit your needs?

Prioritize real-user-identified key features according to your needs to find your best fit.

\--% Fit

vs

\--% Fit

Activity Tracking

207

Important

AI Copilot

150

Important

AI Summarization

120

Important

ZIWO

31/47

-   Activity Tracking
-   AI Copilot
-   AI Summarization
-   Alerts/Escalation
-   API
-   Auto-Dialer
-   Automated Responses
-   Automatic Call Distribution
-   Blended Call Center
-   Callback Scheduling
-   Call Center Management
-   Caller ID
-   Call Logging
-   Call Monitoring
-   Call Recording
-   Call Reporting
-   Call Routing
-   Call Scripting
-   Call Tagging
-   Call Tracking
-   Call Transcription
-   Call Transfer
-   Call Whispering
-   Chatbot
-   Chat/Messaging
-   Computer Telephony Integration
-   Contact Management
-   CRM
-   Dashboard
-   Generative AI
-   Inbound Call Center
-   Interaction Tracking
-   IVR
-   Manual Dialer
-   Monitoring
-   Multi-Channel Communication
-   Outbound Call Center
-   Performance Management
-   Predictive Dialer
-   Progressive Dialer
-   Queue Management
-   Reporting/Analytics
-   Sentiment Analysis
-   Surveys & Feedback
-   Third-Party Integrations
-   Voice Mail
-   Voice Recognition

[See all features](https://www.capterra.com/p/171265/ZIWO/#features)

Genesys Cloud CX

Top features

44/47

-   Activity Tracking
-   AI Copilot
-   AI Summarization
-   Alerts/Escalation
-   API
-   Auto-Dialer
-   Automated Responses
-   Automatic Call Distribution
-   Blended Call Center
-   Callback Scheduling
-   Call Center Management
-   Caller ID
-   Call Logging
-   Call Monitoring
-   Call Recording
-   Call Reporting
-   Call Routing
-   Call Scripting
-   Call Tagging
-   Call Tracking
-   Call Transcription
-   Call Transfer
-   Call Whispering
-   Chatbot
-   Chat/Messaging
-   Computer Telephony Integration
-   Contact Management
-   CRM
-   Dashboard
-   Generative AI
-   Inbound Call Center
-   Interaction Tracking
-   IVR
-   Manual Dialer
-   Monitoring
-   Multi-Channel Communication
-   Outbound Call Center
-   Performance Management
-   Predictive Dialer
-   Progressive Dialer
-   Queue Management
-   Reporting/Analytics
-   Sentiment Analysis
-   Surveys & Feedback
-   Third-Party Integrations
-   Voice Mail
-   Voice Recognition

[See all features](https://www.capterra.com/p/179417/Genesys-Cloud/#features)

### Recognition

No recognitions have been awarded to ZIWO

No recognitions have been awarded to Genesys Cloud CX

### Deployment & support

ZIWO

Deployment

-   Cloud, SaaS, Web-Based
-   Desktop Mac
-   Desktop Windows
-   Desktop Linux
-   On-Premise Windows
-   On-Premise Linux
-   Desktop Chromebook
-   Mobile Android
-   Mobile iPhone
-   Mobile iPad

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

Genesys Cloud CX

Deployment

-   Cloud, SaaS, Web-Based
-   Desktop Mac
-   Desktop Windows
-   Desktop Linux
-   On-Premise Windows
-   On-Premise Linux
-   Desktop Chromebook
-   Mobile Android
-   Mobile iPhone
-   Mobile iPad

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

### Company Details

ZIWO

-   By ASWAT Telecom & Media
-   Located in United States
-   Founded in 2016

Genesys Cloud CX

-   By Genesys
-   Located in United States
-   Founded in 1990

## Popular Comparisons

[ZIWO](https://www.capterra.com/p/171265/ZIWO/)[4.67 (108)](https://www.capterra.com/p/171265/ZIWO/reviews/)

vs

[Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/)[4.41 (4,071)](https://www.capterra.com/p/164283/Zendesk/reviews/)

$40/month

Price

$39/month

4.6

Features

4.4

4.7

Ease of Use

4.3

[View full comparison](https://www.capterra.com/compare/164283-171265/Zendesk-vs-ZIWO)

[Genesys Cloud CX](https://www.capterra.com/p/179417/Genesys-Cloud/)[4.33 (262)](https://www.capterra.com/p/179417/Genesys-Cloud/reviews/)

vs

[Ringover](https://www.capterra.com/p/169627/RingOver/)[4.70 (855)](https://www.capterra.com/p/169627/RingOver/reviews/)

$75/month

Price

$29/month

4.2

Features

4.6

4.4

Ease of Use

4.8

[View full comparison](https://www.capterra.com/compare/169627-179417/RingOver-vs-Genesys-Cloud)

[ZIWO](https://www.capterra.com/p/171265/ZIWO/)[4.67 (108)](https://www.capterra.com/p/171265/ZIWO/reviews/)

vs

[LiveAgent](https://www.capterra.com/p/102188/LiveAgent/)[4.68 (1,753)](https://www.capterra.com/p/102188/LiveAgent/reviews/)

$40/month

Price

$15/month

4.6

Features

4.6

4.7

Ease of Use

4.6

[View full comparison](https://www.capterra.com/compare/102188-171265/LiveAgent-vs-ZIWO)

[Genesys Cloud CX](https://www.capterra.com/p/179417/Genesys-Cloud/)[4.33 (262)](https://www.capterra.com/p/179417/Genesys-Cloud/reviews/)

vs

[Convoso](https://www.capterra.com/p/76768/Cloud-Predictive-Dialer/)[4.51 (386)](https://www.capterra.com/p/76768/Cloud-Predictive-Dialer/reviews/)

$75/month

Price

$90/month

4.2

Features

4.5

4.4

Ease of Use

4.6

[View full comparison](https://www.capterra.com/compare/76768-179417/Cloud-Predictive-Dialer-vs-Genesys-Cloud)

[ZIWO](https://www.capterra.com/p/171265/ZIWO/)[4.67 (108)](https://www.capterra.com/p/171265/ZIWO/reviews/)

vs

[Freshdesk](https://www.capterra.com/p/124981/Freshdesk/)[4.50 (3,408)](https://www.capterra.com/p/124981/Freshdesk/reviews/)

$40/month

Price

$19/month

4.6

Features

4.3

4.7

Ease of Use

4.5

[View full comparison](https://www.capterra.com/compare/124981-171265/Freshdesk-vs-ZIWO)

[Genesys Cloud CX](https://www.capterra.com/p/179417/Genesys-Cloud/)[4.33 (262)](https://www.capterra.com/p/179417/Genesys-Cloud/reviews/)

vs

[DialedIn CCaaS](https://www.capterra.com/p/29589/CallCenterNOW/)[4.82 (309)](https://www.capterra.com/p/29589/CallCenterNOW/reviews/)

$75/month

Price

$25/month

4.2

Features

4.8

4.4

Ease of Use

4.8

[View full comparison](https://www.capterra.com/compare/29589-179417/CallCenterNOW-vs-Genesys-Cloud)

[ZIWO](https://www.capterra.com/p/171265/ZIWO/)[4.67 (108)](https://www.capterra.com/p/171265/ZIWO/reviews/)

vs

[Zoho Desk](https://www.capterra.com/p/169505/Zoho-Desk/)[4.51 (2,211)](https://www.capterra.com/p/169505/Zoho-Desk/reviews/)

$40/month

Price

$20/month

4.6

Features

4.5

4.7

Ease of Use

4.4

[View full comparison](https://www.capterra.com/compare/169505-171265/Zoho-Desk-vs-ZIWO)

[Genesys Cloud CX](https://www.capterra.com/p/179417/Genesys-Cloud/)[4.33 (262)](https://www.capterra.com/p/179417/Genesys-Cloud/reviews/)

vs

[LiveAgent](https://www.capterra.com/p/102188/LiveAgent/)[4.68 (1,753)](https://www.capterra.com/p/102188/LiveAgent/reviews/)

$75/month

Price

$15/month

4.2

Features

4.6

4.4

Ease of Use

4.6

[View full comparison](https://www.capterra.com/compare/102188-179417/LiveAgent-vs-Genesys-Cloud)

[ZIWO](https://www.capterra.com/p/171265/ZIWO/)[4.67 (108)](https://www.capterra.com/p/171265/ZIWO/reviews/)

vs

[JustCall](https://www.capterra.com/p/157853/JustCall/)[4.13 (223)](https://www.capterra.com/p/157853/JustCall/reviews/)

$40/month

Price

$29/month

4.6

Features

4.1

4.7

Ease of Use

4.3

[View full comparison](https://www.capterra.com/compare/157853-171265/JustCall-vs-ZIWO)

[Genesys Cloud CX](https://www.capterra.com/p/179417/Genesys-Cloud/)[4.33 (262)](https://www.capterra.com/p/179417/Genesys-Cloud/reviews/)

vs

[Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/)[4.41 (4,071)](https://www.capterra.com/p/164283/Zendesk/reviews/)

$75/month

Price

$39/month

4.2

Features

4.4

4.4

Ease of Use

4.3

[View full comparison](https://www.capterra.com/compare/164283-179417/Zendesk-vs-Genesys-Cloud)

[ZIWO](https://www.capterra.com/p/171265/ZIWO/)[4.67 (108)](https://www.capterra.com/p/171265/ZIWO/reviews/)

vs

[Dynamics 365](https://www.capterra.com/p/157279/Dynamics-365/)[4.37 (5,809)](https://www.capterra.com/p/157279/Dynamics-365/reviews/)

$40/month

Price

$50/month

4.6

Features

4.3

4.7

Ease of Use

4.1

[View full comparison](https://www.capterra.com/compare/157279-171265/Dynamics-365-vs-ZIWO)

[Genesys Cloud CX](https://www.capterra.com/p/179417/Genesys-Cloud/)[4.33 (262)](https://www.capterra.com/p/179417/Genesys-Cloud/reviews/)

vs

[Nextiva](https://www.capterra.com/p/175788/Nextiva/)[4.61 (914)](https://www.capterra.com/p/175788/Nextiva/reviews/)

$75/month

Price

$25/month

4.2

Features

4.6

4.4

Ease of Use

4.6

[View full comparison](https://www.capterra.com/compare/175788-179417/Nextiva-vs-Genesys-Cloud)