Chili Piper vs Acuity Scheduling: Which is a better fit?

Elia: My name is [Elia 00:00:01]. I work as a sales ops analyst in the real estate industry. And my rating of Chili Piper is a five. Our company switched from Calendly and the reason we switched away from that program is because we were having trouble assigning appointments to ownership based in Salesforce. The previous program did not allow us to do that. We chose Chili Piper because of the flexibility it offered us. We really needed to route our appointments based off of Salesforce ownership and no other program allowed that. They also provided all the functionality that we found in other calendar systems on top of that, plus now provide a free option on top of the Round Robining. The onboarding for Chili Piper was a little bit more challenging than expected only because they don't use a widget, so there was engineering time involved. Once we got the engineering involved and once that was set up, after that it was very easy and you could all be done through the website. However, it does require a decent amount, at least a couple of weeks, to onboard, understand the process, and then begin assigning these calendar links out to your team. I recommend Chili Piper to anyone who's using Salesforce and uses ownership heavily to assign appointments, especially for clients that you need to round Robin across a team, but also across different ownerships based off of ownership in your CRM. I highly recommend using Chili Piper. If it's in your plans in the future, begin with Chili Piper because they offer free option and an option in between the Round Robin and the free option. And it really provides a flexibility that you have on any other calendar booking link.

Matthew: My name is Matthew. I'm a CPA from Strat Associates, and I give Acuity five out of five. We use Bookedin first, and we switched away from that because they kept increasing the price and it got a little too expensive, and I researched probably 10 other options before I went with Acuity. I chose Acuity because it had capabilities to connect with my Outlook calendar, so I could have everything show up in both spots, and then I could also have our clients schedule appointments directly from our website. Onboarding is very easy to get going. It was a little bit of hiccup with some of the app integrations that they had, but we were able to get going with their customer support agents. I would say for what we use it for, it works perfectly and I'd highly recommend giving it a try at least.