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1. Appliance and HVAC 2. Cleaning Service 3. Pest Control Service 4. Auto Repair 5. Fleet Management 6. Aviation Maintenance 7. Electrical and Plumbing 8. Landscaping and much more
Residential cleaning companies, including maid services, window washers, pool cleaners, as well as residential and commercial lawn service and landscape companies.
The scheduling feature is awesome as appointments can be rescheduled on the calendar, as well as in the client record. The customer service is somewhat good, which increases productivity.
These are both items that have failed before and I'm sure will fail again. They fail to test updates sufficiently when they are made time and time again.
I run a team of about 7 techs as of now and we have had used many of other softwares and this is by far the best. Customer service is friendly and helps you with every need.
The constant crashes on the mobile app. The loss of data, the various bugs and glitches, the lag when uploading things, and the lack of fixing bugs after pointing it out to tech support.
Their system is very user friendly and I love the customization for their format.
There were multiple errors resulting in missing invoices. We ended up abandoning that effort and resorting to pulling reports for the data needed.
As far as from an appliance store and repair company this software is amazing. Just the part integration with Marcone has saved me soooo much time in the back office.
You name it and it either is still not working or has broken multiple times in the last few months.
It seemed user friendly and like it would streamline our business. It has a lot of useful features if you can find them when you need them.
Everything, this company is shockingly terrible, impressively dysfunctional, and has amazingly terrible customer service. I am truly shocked by their incompetence.
I was able to easily learn how to use Workwave and received EXCELLENT customer service during my training. They are available any time to answer my questions, and are very professional and courteous.
I had to call the bank and put a stop payment and flag them for fraud to prevent future billings on my credit card. For a business that outsources customer service this is very ironic.
The first video training offered today is a great idea. I believe this will be a major help.
They lied to me in the sales process about what customization options I had. Their "Engineering" department has literally not fixed one single problem.
We can suggest features and they do their best to accommodate your request.
We have repeatedly requested phone contact. They have taken money from us in error for a dispute 2 times (yes, one dispute = 1 deduction).
Aubree F.: Hi, I'm Aubree. I do Accounts Receivable for Appliance, Service, and Parts, and I give ServiceWorks a four out of five. Before we started using ServiceWorks, we used Swiftlink, and it was a little outdated. We used it mainly for inventory. It wasn't very good for being able to use with our technicians, or for scheduling, or anything that wise. We had to use multiple programs. Now, we can use one. We decided to use ServiceWorks because we were already using Swiftlink, and we were able to integrate over, and a lot of our information was able to come over very easily and not have to transfer all of our customer information. Getting started with ServiceWorks was pretty difficult, only because it is a new program. Our employees had to learn to use a new program. There was a lot of hiccups in the very beginning. We started when ServiceWorks initially began, so we were able to offer suggestions, which was really nice, but there was a lot of hiccups in the beginning, but now it's working a lot better. If you were thinking about using ServiceWorks, I would recommend that you start with the complete package, and then after you're able to use their complete package, they have an awesome thing where you can choose the features you want to use, which is great for your company. You can kind of choose what you want. Also, their customer service is amazing at helping you decide what you need and what you don't need. Definitely reach out to them. They're great about talking to you, working, walking you through everything.
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ServiceWorks
Top FeaturesWorkWave Service
WorkWave Service
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