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Over 100,000 customers in more than 120 countries use HubSpot's software to attract, engage, and delight their customers.
Smith.ai Chat is most useful for businesses seeking to boost online marketing results. Live, professional chat agents & AI chatbots capture, screen, & book web leads to convert new clients 24/7!
I love the workflows and granular data you can dig into with Hubspot. It makes marketing tasks very exciting and fun to design.
Does not have integration with Microsoft ads so tracking the performance of search ads in Bing is difficult. Most landing page templates are ugly and hard to configure.
In general, I would describe this very wonderful experience with your company, which is distinguished by its wonderful style and dealings, and this is the most important thing to me.
For the non advanced/experienced users, some features can be confusing, also, we had some problems with email delivery. Pricing for Brazil is extremely high, due to currency exchange.
This is amazing all in one marketing platform. This is great marketing platform to be connected with clients.
Sometimes the lessons are a bit hard for me and a lot of information could be a bit confusing.
Analytics tracking and lead capture are super easy to use and implement. I find the reporting on communication and reading analytics super useful and impactful in strategic planning.
Also, workflows can be confused in their elaboration. Recomendation: Test before you start on.
My experience with the Chat Service and Smith altogether has been tremendous and I consider this company a huge asset to my Firm. Their customer support is outstanding, personalized and very quick.
I am not fighting with them for 6 months of overages and they will only refund 2 months. I now have to dispute the charges with my CC.
I really like that I am able to put my website to the best possible use. I have a business where people will Google search and then pick the first business that communicates with them.
You go in circles dealing with different individuals. When its time to cancel all the reps do is make offers for you to stay, when you eventually cancel they continually charge your credit card.
They have awesome customer service and always make clients feel welcomed and valued.
There's no way to have local staff ran the chat box, only remote receptionists and bots.
The close rate from these leads for a small law firm has been 8% and that is MUCH better than our average advertising close rate - a GREAT value.
The AI Robot that answers after-hours can get confused sometimes but it's only seldom when that happens.
Yongmei: Hi, my name is Yongmei. I'm the operations manager at BCR Publishing. Our company has around 10 staff, and I would give five out of five for HubSpot for rating. We use HubSpot for storing our contacts, our clients contacts, information, and also for marketing emails. It is user-friendly, and it's very easy to use, very intuitive, and it's just so simple to use. You don't really need any training. You get to just go around, learn it in five minutes. I can't think of anything really. Actually, I'm thinking a bit more about what I like about HubSpot because of the support is really, really very helpful, very fast and very right to the point. And also as for the deliverability, because we have used other marketing platform as well, but compared to HubSpot, the deliverability is much higher in HubSpot.
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