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SpiderOak vs JIRA Service Management: Which is a better fit?

Updated on December 8th, 2024
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Summary
Key features rated by users
Features selected based on 5,020 reviews from Backup users.
% Fit
Missing features
Not enough reviews
Feature ratings
Cloud Backup
NA
Backup Scheduling
4.0
Encryption
NA
Backup and Recovery
NA
Incremental Backup
3.0
% Fit
Missing features
Feature ratings
Cloud Backup
NA
Backup Scheduling
NA
Encryption
NA
Backup and Recovery
NA
Incremental Backup
NA
User satisfaction
4.1
User reviews10
Ease of use
3.8
Functionality
3.6
Value for money
4.3
Customer support
3.6
4.5
User reviews689
Ease of use
4.2
Functionality
4.5
Value for money
4.3
Customer support
4.3
Price starts from
Monthly subscription
Free version
Free trial
/user
Monthly subscription
Free version
Free trial
Best for

Small to midsize space technology companies and government agencies operating satellites and other space systems.

High-velocity teams looking to optimize their ITSM practices eliminate silos between IT, operations, development, and business teams, resolve requests and incidents fast, and push changes with ease.

User reviews
pros & cons
1 / 4
View Reviews
1 / 4
View Reviews
Video reviews
No video reviews yet
video-a68d19e0-6bf8-4350-a4b3-08dc6003b090
Heena K
Client Services Lead- EMEA
4.0

Speaker 1: Hi, my name is Heena. I work at Bliss. I'm a client services lead for UK International Market. Bliss is a programmatic DSP. I use Jira as a project management platform, and I rate it four stars. Jira is basically used as a project management tool. We consider each and every programmatic booking that we get at less as a project, and at least 32 people contribute into that project. So from the pre-activation stages to activation, and then the execution, and then finally the reporting and the analytics, and we basically carry it all through Jira. And hence, it's a very important tool in our [inaudible 00:00:48]. I think Jira is very easy to use, easy to navigate, easy to train people on. No additional training is required every time someone is onboarded onto Jira. And also it also keeps logs of all the changes that happened during the project completion. And hence, it's easier to trace back the steps and identify if anything went wrong, et cetera. I think the least things are, sometimes it could take a downtime to get loaded, especially if we are working on a complex project or we have had several months of data onto the single project, then it can be a little bit lagged to download all the information.

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Do these products fit your needs?

Prioritize real-user-identified key features according to your needs to find your best fit.

Logo Img
--%
Logo Img
--%
Access Controls/Permissions
207
Important
Activity Dashboard
388
Important

SpiderOak

4/50
  • Access Controls/Permissions
  • Activity Dashboard
  • Activity Tracking
  • Alerts/Escalation
  • Alerts/Notifications
  • API
  • Archiving & Retention
  • Audit Management
  • Automated Scheduling
  • Automatic Backup
  • Backup and Recovery
  • Cloud Backup
  • Compliance Management
  • Compression
  • Continuous Backup
  • Data Migration
  • Data Recovery
  • Data Replication
  • Data Storage Management
  • Data Synchronization
  • Data Visualization
  • Disaster Recovery
  • Document Storage
  • Duplicate Detection
  • Email Alerts
  • Encryption
  • File Management
  • HIPAA Compliant
  • Local Server Options
  • Monitoring
  • Policy Management
  • Remote Access/Control
  • Remote Monitoring & Management
  • Remote Server Options
  • Reporting & Statistics
  • Resource Management
  • Role-Based Permissions
  • Scheduled/Automated Reports
  • Self Service Portal
  • SSL Security
  • Status Tracking
  • Task Scheduling
  • Third-Party Integrations
  • Two-Factor Authentication
  • Version Control
  • Web Access/Restoration
  • Backup Log
  • Backup Scheduling
  • Incremental Backup
  • Secure Data Storage
See All features
Hide Backup Software Features -

JIRA Service Management

Top Features
5/50
Show Backup Software Features +
SpiderOak
Deployment
  • Cloud, SaaS, Web-Based
  • Desktop - Mac
  • Desktop - Windows
  • Desktop - Linux
  • Desktop - Chromebook
  • On-Premise - Windows
  • On-Premise - Linux
  • Mobile - Android
  • Mobile - iPhone
  • Mobile - iPad
Support
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
Training
  • In Person
  • Live Online
  • Webinars
  • Documentation
  • Videos
JIRA Service Management
Deployment
  • Cloud, SaaS, Web-Based
  • Desktop - Mac
  • Desktop - Windows
  • Desktop - Linux
  • Desktop - Chromebook
  • On-Premise - Windows
  • On-Premise - Linux
  • Mobile - Android
  • Mobile - iPhone
  • Mobile - iPad
Support
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
Training
  • In Person
  • Live Online
  • Webinars
  • Documentation
  • Videos
SpiderOak
  • By SpiderOak
  • Located in United States
JIRA Service Management
  • By Atlassian
  • Located in United States
  • Founded in 2013
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