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Midsize & enterprise companies.
Mobile app developers, subscription-based SaaS companies, and ecommerce brands.
DealHub has a great CS and responsive support team. The product is good and requires a lot of thought and effort during the design and implementation stage, as is the case for all CPQ solutions.
Bugs: there can sometimes be bugs, or moments when deal hub is down. This can sometimes be at bad times (end of month).
Time is money - Dealhub saves me time. It is amazing how much I can save with the templates for proposals and I can track what prospects are paying attention too.
Dealhub's backend is very multifaceted that's why detecting errors and troubleshooting can be very tricky. Also, errors often appear here and there.
Great team and customer support - they are proactive at getting you the help you need to get yourself up and running - and most importantly you can self maintenance.
The backend/admin management of Dealhub can be a bit confusing at times, however I feel this will be the same with any CPQ type software.
I can easily customize as per my specific need which is helpful. The tracking feature is also great it helps me to track the progress of deals.
The implementation is a heavy lift. By comparison, it is easier and quicker than other tools in the industry... but it is no small task.
The SDK and documentations is just awesome with good written articles, examples, tutorials and also great youtube tutorial videos for getting started.
For a company that takes a 1% cut of your revenue forever—potentially up to thousands of dollars per month—this is beyond ridiculous. 10 business days for an email response.
Very impressed by the dashboards and the SDKs that you can use to implement into your app. I am honestly amazed and would highly recommend them.
The Charting with Churn Reporting is completly broken. We've been keeping track of every cancellation and failed payment internally and we have drastictly different numbers on the daily numbers.
Super easy integration and saved months of development time for cross platform subscriptions. The SDK also helps out tremendously when doing customer support.
Absolutely crap reporting functions unless you pay them for the monthly service and no integrations worth anything unless you shell out 500+ a month in fees.
I love your response from your team when I have a question or problem. I love how you offer a very affordable service and when we want more features you hook us so we have to pay more but we like it.
The key points that come to my mind are. Calculated revenue is wrong.
Jamie C.: My name is Jamie, I work at View Technologies Corporation. We're a virtual production studio and technologies company, I work in sales and business development, and I've been using DealHub for about two months, and so far I'd give it about a five out of five. Prior to using DealHub we were using HubSpot and PandaDoc, and that integration for sending out estimates and contracts. There was a couple things that made it clunky, so it was nice to integrate over to DealHub because they had some solutions that our prior software did not. So some of the main factors that led us to go with DealHub over our prior technology was I really liked the logic questioning for the user experience on my end, did the client want this, then that, this, then that, and it would auto-populate. The pricing table, which was great, and then we really just like the presentation to the client. So it's a very nice presentation, when we send a contractor or an estimate over to them, and not only does it represent our brand well, but it clearly communicates the scope of the pricing. The onboarding was not necessarily super easy. There was a lot of time that did have to go into it, setting it up. Not to say that it's not worth it, and not to say that's something that is as complex as pricing structure and scope of work, I mean all that is very complex. So it was a heavy lift for people on our team to get it up and going, but now that it's up, it's great, and it's relatively easy to maintain and change things. Recommendations for anyone considering DealHub is to be very communicative to the sales rep at DealHub of how you're going to be using it and the nuances of your business. Every business is very different. I think in hindsight we would've been a little bit more specific on how we would be using it immediately, and that probably would've guided and directed our onboarding and our training a little bit more. So yeah, just have lots of examples and samples of how you're going to be using it so that the DealHub representatives can best know how to get you up and going quickly.
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