# HubSpot Sales Hub Software Pricing, Alternatives & More 2026 | Capterra

> With the help of Capterra, learn about HubSpot Sales Hub Software - reviews, pricing plans, popular comparisons to other Lead Management products and more.

Source: https://www.capterra.com/compare/172091-214215/Autoklose-vs-HubSpot-SalesHub

---

# 

 HubSpot Sales Hub Software Review 2026: Features, Integrations, Pros & Cons

Last updated on March 27, 2026

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team.

[Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Users](#users)[Pros and Cons](#pros-cons)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews)

HubSpot Sales Hub

## What is HubSpot Sales Hub?

HubSpot Sales Hub is sales software designed to streamline processes and drive revenue growth. Powered by AI, it offers tools like the Breeze Prospecting Agent to target high-potential leads and the Breeze Customer Agent to qualify prospects and schedule meetings automatically. Sales Hub centralizes pipeline management, enabling teams to track deals, assign tasks, and collaborate within an intuitive interface. Integrated tools like deal pipelines, meeting schedulers, and document management accelerate the sales cycle. Its integration with HubSpot CRM and Commerce Hub allows teams to generate quotes, configure pricing, and process payments efficiently, with AI-powered CPQ capabilities simplifying quoting. Analytics and AI forecasting provide insights for data-driven decisions, while conversation intelligence enhances coaching. Scalable and customizable, Sales Hub supports businesses of all sizes in achieving growth.

## What is HubSpot Sales Hub used for?

[CRM](https://www.capterra.com/customer-relationship-management-software/)[Sales Tracking](https://www.capterra.com/sales-tracking-software/)[Email Management](https://www.capterra.com/email-management-software/)

Overall rating

Based on 497 user reviews

Reviews sentiment

Positive

93%

Neutral

7%

Negative

0%

Pros & cons

Integrated marketing campaign platform

Streamlined team project management

High and complex pricing structure

Frequent software glitches and delays

Starting price

$15

Per User, Per Month

Free trial  
available

Capterra Shortlist charts the highest-rated and most popular products...

Our "Best of" badge program showcases products with the highest ratings...

Our "Best of" badge program showcases products with the highest ratings...

## HubSpot Sales Hub alternatives

Highest Rated

[4.7 (907)](https://www.capterra.com/p/178819/EngageBay-Marketing/reviews/)

Starting price

$14.99

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

97%

of reviewers

rated it above 4 stars

[4.4 (18,766)](https://www.capterra.com/p/61368/Salesforce/reviews/)

Starting price

$25.00

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

90%

of reviewers

rated it above 4 stars

[4.5 (4,451)](https://www.capterra.com/p/152373/HubSpot-CRM/reviews/)

Starting price

$20.00

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

93%

of reviewers

rated it above 4 stars

[4.3 (6,964)](https://www.capterra.com/p/155928/Zoho-CRM/reviews/)

Starting price

$14.00

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

85%

of reviewers

rated it above 4 stars

[View all alternatives](https://www.capterra.com/p/214215/HubSpot-SalesHub/alternatives/)

## Who uses HubSpot Sales Hub?

Based on Capterra reviews from the past 4 years

Talk to a software expert

to get a free software list  
tailored to your business needs

## Pros and Cons

Integrated marketing campaign platform

100% positive reviews out of 52

Most reviewers find marketing tools unified, user-friendly, and essential for planning, executing, and analyzing campaigns.

Serge L

CEO, Expert Seo, 1 employee.

"I use Hubspot and it helps me a lot to optimize my marketing and the acquisition of new customers."

High and complex pricing structure

52% negative reviews out of 64

Some reviewers indicate pricing is expensive, especially for growing teams, with confusing add-ons and escalating costs.

Michael B

Director, 2 - 10 employees.

"I would say the negative aspects of Hubspot CRM are, the need for paid plugins, and complicated pricing structure."

Streamlined team project management

100% positive reviews out of 23

Most reviewers describe team collaboration as seamless, enabling easy sharing, tracking, and cross-departmental communication.

Matt H

Sr. Director, Sales Engineering, 501 - 1,000 employees.

"Information flows naturally between Marketing Hub and Sales Hub, providing better visibility and collaboration between the departments."

Frequent software glitches and delays

72% negative reviews out of 36

Most users report bugs and issues, including system lags, unreliable updates, and occasional integration or notification problems.

Anushka S

Content writer, 11 - 50 employees.

"There are occasional bugs and glitches in the platform.2."

Comprehensive prospect monitoring tools

100% positive reviews out of 21

Most users report prospect tracking features help organize leads, visualize sales cycles, and improve follow-up timing.

Babatunde O

SEO Marketer, 51 - 200 employees.

"Hubspot sales hub's prospecting and lead generation features helps our business grow."

## Features

Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically.

Contact Management

4.6 (138)

66.67% of 138 reviewers that rated this feature as important or highly important

It helps you organize, segment, and customize contact details for targeted outreach. Reviewers appreciate the ease of managing contacts, custom properties, integration with Outlook, and activity tracking, though some mention manual duplicate resolution and occasional navigation challenges.

Lead Management

4.6 (126)

65.08% of 126 reviewers that rated this feature as important or highly important

HubSpot Sales Hub offers streamlined lead tracking and organization, letting you customize stages and manage all leads in one place. Reviewers appreciate the ability to monitor engagement, automate workflows, and integrate with Marketing Hub for efficient lead flow and follow-up.

Sales Pipeline Management

4.6 (106)

67.92% of 106 reviewers that rated this feature as important or highly important

With this capability, you can easily visualize, customize, and track sales progress from initial contact to close. Reviewers appreciate the clear pipeline overview, customizable stages, forecasting tools, and helpful notifications for managing deals and identifying bottlenecks.

Reporting/Analytics

4.3 (74)

51.35% of 74 reviewers that rated this feature as important or highly important

HubSpot Sales Hub gives you comprehensive analytics and reporting on sales activity and pipeline performance. Some reviewers find the advanced report builder valuable, but mention setup complexity and limitations compared to tools like PowerBI or Metabase.

Contact Database

4.7 (72)

63.89% of 72 reviewers that rated this feature as important or highly important

Centralized database of stakeholders and their contact information such as names, address, phone number etc.

Search/Filter

4.3 (53)

49.06% of 53 reviewers that rated this feature as important or highly important

Search and filter data across systems to locate required information by entering keywords or certain criteria

HubSpot Sales Hub 90 features

Dashboard to view the status of ongoing processes, identify current incidents and track past activities

Track and document all activities across devices, networks, and other systems

Software program that continuously adjusts its behavior based on observed data

Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges

Application programming interface that allows for integration with other systems/databases

Schedule appointments via a calendar

Distribute/route/connect calls

Helps automate and manage information, tasks, and procedures by establishing routines and patterns associated with processes

Track and manage schedules and meetings via an integrated calendar

Synchronize with other calendars to view mutual availability and schedules

Manage all call center activities including call monitoring, call recording, call answering, call transfer, etc.

Facilitate virtual conferences that connect multiple people remotely

Track and interpret campaign performance metrics

Create a collection of marketing actions to complete specific goals and plan and analyze campaign results

Manage various distribution channels, build relations with channel partners, and track their performance

Communicate using direct chat or messages within the system

Track the amount of clicks on individual products to measure campaign results

Manage contact details and communication with clients

Tracking, calculating, and paying commissions and earnings to employees

Automated reminders and confirmations for booked appointments and events via text or email

Centralized database of stakeholders and their contact information such as names, address, phone number etc.

It helps you organize, segment, and customize contact details for targeted outreach. Reviewers appreciate the ease of managing contacts, custom properties, integration with Outlook, and activity tracking, though some mention manual duplicate resolution and occasional navigation challenges.

Handles digital content throughout its lifecycle, from creation and storage to distribution and archiving

Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system

A collection of customer information such as contact details, demographics, previous interactions, etc.

Process of dividing customers into groups based on common characteristics

Customize data fields to support various needs and use cases

Alter the layout and content of reports

Pre-designed layouts that can be customized to match preferences and requirements

Assembly of graphs and charts for visualizing and tracking statistics/metrics

The process of entering information or updating records in a computer system or database

Import and export data to and from software applications

Defines specific deal parameters to negotiate and secure deals

Store, manage, and track all electronic documents in a centralized location

Store and organize documents in a centralized system

Assemble applications and processes by dragging over and arranging pre-built components

Manage, store and organize emails within the system or via third-party apps

Create and send email blasts/campaigns

Pre-made examples and templates for emails

Track delivered, received, and opened emails

Manage or track sales completed by field teams/employees

Caters to sales teams

Designed for small businesses

Primarily serving startup companies

Form predictions based on past and present data/trends

Organize, prioritize, and manage incoming communications

Track interaction history by documenting conversations for contacts

Read and accept a combination of touch tone keypad selections and voice inputs and provide the appropriate prerecorded voice response

Automatically identify and save contact information of potential customers

Manage the process of attracting and converting business prospects into leads

HubSpot Sales Hub offers streamlined lead tracking and organization, letting you customize stages and manage all leads in one place. Reviewers appreciate the ability to monitor engagement, automate workflows, and integrate with Marketing Hub for efficient lead flow and follow-up.

Score a lead on their quality or likelihood to buy based on certain behaviors

Score a lead based on quality or likelihood to buy/convert based on predetermined criteria

Ability to chat online in real time

Manage the process of planning and scheduling meetings, including agenda creation

Access the system via a mobile application

Observe and track the demand, usage, progress or quality of a system, product, or user

Book meetings and appointments through a website or digital platform

Transmit voice and other information digitally

Track all opportunities for potential sales and convert them into recurring revenue

A set of indicators that tracks the performance of networks, applications, systems, teams, etc.

Track the progress of long term goals, campaigns, and opportunities, for sales, projects, business ventures etc.

Visual representation of sales prospects & how many deals are in your sales funnel, the stage each deal is in, and the value of deals.

Arrange tasks based on the level of priority or urgency

Create proposals based on costs of labor and materials

Tools designed to streamline the process of lead generation and management for sales teams

Receive data and information in real time

Notifications that are delivered to users as soon as an event occurs

Active reporting of data and metrics

Log and store the source of contacts/leads

Timed notification for any upcoming task, deadline, appointment, or activity

Collection, analysis, and representation of numerical data and generation of reports to understand various patterns

HubSpot Sales Hub gives you comprehensive analytics and reporting on sales activity and pipeline performance. Some reviewers find the advanced report builder valuable, but mention setup complexity and limitations compared to tools like PowerBI or Metabase.

Planning and managing of resources and procedures to mitigate the impact of events and incidents

Define, track, and/or automate sales activities and sales processes

Automate processes to manage leads, contacts, opportunities and sales activities

Estimate of expected sales revenue within a specific time frame, such as quarterly, monthly or yearly based on past trends and reports.

With this capability, you can easily visualize, customize, and track sales progress from initial contact to close. Reviewers appreciate the clear pipeline overview, customizable stages, forecasting tools, and helpful notifications for managing deals and identifying bottlenecks.

Reports specific to sales analysis for trends and strategies

Analyze the current state of sales data to accurately understand trends and forecast future sales numbers.

Plan availability and assign specific time slots for tasks and resources

Search and filter data across systems to locate required information by entering keywords or certain criteria

Create, manage and track all task activities and progression

Track the status and progress of tasks

Track and manage the scheduling of tasks

Sample files or documents that could be customized as needed or used as is

Organize customer data and accounts by user or geography

Set up connections to third-party platforms to improve business processes

Alter the default workflow to meet your organization's needs

Create, design and manage workflows for repetitive tasks

Get Advice

We can help you find the software with the features you need.

Features

4.4 (466)

4.4

Based on 466 reviews

## Pricing

Value for money

4.2 (297)

Free Trial

Free Version

[View pricing plan details](https://www.capterra.com/p/214215/HubSpot-SalesHub/pricing/)

Free

$0.00

It includes:

-   Free Marketing tools
-   Free Sales tools
-   Free Service tools
-   Free Content tools
-   Free Data tools

Starter

$15.00

Per User,Per Month

It includes:

-   1:1 Email
-   Breeze Assistant
-   Browser Extension
-   Calling
-   Deal Pipelines
-   Documents
-   Email Templates
-   Goals
-   Live Chat
-   Meeting Scheduling
-   Mobile App
-   Product Library
-   Sales Reporting

Professional

$90.00

Per User,Per Month

It includes:

-   Everything in Sales Hub Starter, plus
-   Account-Based Sales Tools
-   Breeze Customer Agent
-   Breeze Prospecting Agent
-   Call Transcription & Analysis
-   Forecasting
-   Lead Management
-   LinkedIn Sales Navigator & CRM Sync Integration
-   Playbooks
-   Predictive Deal Score & Insights
-   Sales Workspace
-   Sequences
-   Workflows

Enterprise

$150.00

Per User,Per Month

It includes:

-   Everything in Sales Hub Professional, plus
-   AI Term Tracking
-   Automatic Sequence Enrollment
-   Conditional form routing
-   Custom Goals
-   Deal Approvals
-   Deal Journey Analytics
-   Deal Splits
-   Interactive Voice Response

Value for money

4.2 (297)

4.2

Based on 297 reviews

## Integrations

[

Google Workspace](https://www.capterra.com/p/247901/Google-Workspace/)[

Microsoft 365](https://www.capterra.com/p/227157/Microsoft-365/)[

Gmail](https://www.capterra.com/p/202338/Gmail/)[

HubSpot Marketing Hub](https://www.capterra.com/p/171840/HubSpot-Marketing/)[

HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/)[

Microsoft Outlook](https://www.capterra.com/p/227138/Microsoft-Outlook/)

Connect with a Capterra advisor for a free 15-minute consultation

Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs.

## Support, customer service and training options

Customer Service

4.4 (392)

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

Deployment

-   Web
-   Android
-   iPhone/iPad

Typical users

-   Freelancers
-   Small businesses
-   Mid size businesses
-   Enterprises

Customer Service

4.4 (392)

4.4

Based on 392 reviews

## User reviews

Overall rating

4.5

Based on 497 reviews

Filter by rating

5(293)

4(166)

3(36)

2(1)

1(1)

Mentioned topic

Sorted by most recent

Jerguz A.

Project Manager

Information Technology and Services

### "Great product that needs small touches"

4.0

Overall Rating

4.0

4.0

Ease of Use

5.0

5.0

Features

3.0

3.0

Customer Service

5.0

5.0

Likelihood to Recommend

9/10

March 25, 2026

Its a great tool for what we need it for but it has a lot of areas of improvement. Easier to flip from one contact card to another would be a good start

Pros

I like HubSpot Sales Hub for its detailed features when it comes to dividing up contacts and seeing the activities done in each and every contact and company. This makes it valuable as I can see and organize all the contacts we have.

Cons

It needs a feature where you don't have to click on each individual contact to get to the next one. You shouldn't have to go backwards. If there could be a next contact button, it would make going to the next company or the next employee in the list more seamless. It would make it easier to reach out to multiple ones, reducing the time and making it more efficient.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

Mai M.

Managing Director

Hospitality

### "Hubspot is worth the Hype!"

5.0

Overall Rating

5.0

5.0

Ease of Use

4.0

4.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

February 26, 2026

Overall, my experience has been incredibly positive! Our onboarding specialist was incredibly helpful in setting us up for total success!

Pros

I have been so pleased with the recent implementation of Hubspot to our entire team! It has proven to be a wonderful accompaniment to our existing platforms!

Cons

Admittedly it took a while for me to become acclimated to it but I feel like I'm getting better everyday! I am looking forward to getting even better with time!

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

Eric T.

Managing Member

Information Technology and Services

### "Functional, Usable, Configurable (with some elbow grease)"

4.0

Overall Rating

4.0

4.0

Ease of Use

4.0

4.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

8/10

February 24, 2026

We built out Hubspot Sales Hub for an insurance client. The intent was to use the built-in tool. We ended up moving the client to a third party provider that had a more feature rich application

Pros

Sales Hub is a feature rich tool that does a great job supporting the Sales process. The calling features, once configured, can be a powerful asset.

Cons

Configuration of telecommunications can be challenging, especially when other tools are in the mix. It can be done, but we have found that it can be challenging.

Alternatives considered

[Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/)

Reasons for choosing HubSpot Sales Hub

HubSpot has come a long way and is a premium product. The price difference between Sales Hub and Sales Cloud was significant. Standing up Sales Hub took about half the time and was a fraction of the cost.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

AU

Anonymous User

Consultant

Construction

### "Easy to Use: Very Intuitive Layout"

5.0

Overall Rating

5.0

5.0

Ease of Use

4.0

4.0

Features

5.0

5.0

Customer Service

4.0

4.0

Likelihood to Recommend

10/10

January 16, 2026

I've been using HubSpot Sales Hub for over 3.5 years and it has changed how I interact with my prospects. It has also greatly increased my volume of deals.

Pros

The HubSpot Sales Hub is an essential to HubSpot's spoke of products. Being able to easily and quickly follow up with prospects, deals, and clients makes the hub worth the investment.

Cons

The implementation of workflows is tedious and can necessitate a HubSpot expert to be employed. However, once everything is in place, it is a dream to use.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

AU

Anonymous User

Business Development

Accounting

### "From Prospecting to Closing: How HubSpot makes sales simple"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

November 17, 2025

All-in-One Unified CRM Platform that combines marketing, sales, service, chat, and CRM in one hub—no need for shoehorned integrations.

Pros

We would highlight its intuitive interface, drag-and-drop deal pipelines, and fast onboarding— Dare I compare it to Salesforce

Cons

Advanced forecasting and territory management may not meet needs of large, complex sales teams. Ideal for SMB

Switched from

[Microsoft Excel](https://www.capterra.com/p/176574/Excel/)

it made it easier to track our opportunities as we grew

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

KS

Katharina S.

Account Executive

Computer Software

### "Absolut empfehlenswert "

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

0.0

0.0

Likelihood to Recommend

10/10

October 11, 2025

Pros

Sehr übersichtlich gehalten, einfache und intuitive Handhabung, Anknüpfung an andere Tools wie z. B. Google Workspace

Cons

Aktuell empfinde ich es als etwas störend, dass sich die Oberfläche verändert hat, es dauert nun eine Weile, alles wieder zu finden

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

Laurie M.

BDR

Computer Software

### "Easier than Salesforce and as effective"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

8/10

September 4, 2025

Overall I have found Sales Hub a little easier than Salesforce to learn and use when it comes to things like report building and dashboard building.

Pros

It has been easy to use to learn, reporting, and list building are effective and easy to learn. I like to use deals for tracking activity.

Cons

I am not a big fan of the task manager yet, I am still learning to search and manage tasks but it does not seem that I can search by all task types.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

JM

Jeff M.

Account Manager

Marketing and Advertising

### "HubSpot is the best! "

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

August 28, 2025

Mostly great! I like using the app and it's features. The HubSpot trainings are also very informartive and useful.

Pros

It's easy enough to set up automations and tracks a large nmubers of contacts and interactions very well for the price you pay for it. I use it weekly to keep my records straight. I've never had a problem finding my invoices and paying them where necessary. The features are simple and effective.

Cons

It can be tricky to add outside plugins like CallRail and have it function properly unless you have a dedicated tech guy to help keep it straight.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

TL

Thomas L.

Marketing Director

Information Technology and Services

### "Extremely valuable all in one sales management tool"

4.0

Overall Rating

4.0

4.0

Ease of Use

4.0

4.0

Features

5.0

5.0

Customer Service

3.0

3.0

Likelihood to Recommend

9/10

August 5, 2025

Really happy with Sales Hub - has quickly become indispensable to the team and really links in well with other hubs (particularly marketing) for an end-to-end view of the funnel

Pros

Broad range of very useful features which combine to offer great sales tools - would say it's almost indispensable to our team now. Sequences do what they need to for outbound work, the meeting scheduler has plenty of options, the forecast tool is useful and things like the playbooks are extremely useful for guiding SDRs.

Cons

Would like more flexibility in some reporting and setup - for example, starting the forecast tool half-year instead of having to choose across the whole year. A few more automation options around sequences would be handy as well (and not stuck behind the enterprise license)

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

JD

Jenna D.

Founding Partner

Accounting

### "Hubspot Sales is great for sales professionals (and companies with a large software budget)"

4.0

Overall Rating

4.0

4.0

Ease of Use

4.0

4.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

7/10

July 10, 2025

Pros

I like the way I can customize Hubspot to give me the exact information I want to see. I like how robust the product is. I like that Hubspot also offers customer service and marketing so a lot of my business functions can easily talk to one another and take place in the same software solution.

Cons

It only allows 2 deal types with a sales "seat" and at that price point, I feel the deal types should be unlimited. Hubspot is quite pricey especially if you want access to all the features.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

[View all Reviews](https://www.capterra.com/p/214215/HubSpot-SalesHub/reviews/)

Popular comparisons

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