# Compare ManageEngine Network Configuration Manager vs ServiceNow 2026 | Capterra > Unsure of what to choose? Check Capterra to compare ManageEngine Network Configuration Manager and ServiceNow based on pricing, features, product details, and verified reviews. Source: https://www.capterra.com/compare/172274-254088/Network-Configuration-Manager-vs-ServiceNow --- # ManageEngine Network Configuration Manager vs ServiceNow Features and Cost Comparison Last updated March 13th, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team.[Learn more](https://www.capterra.com/our-story/) Your comparison: ManageEngine Network Configuration ManagerServiceNow2/4 selected [ManageEngine Network Configuration Manager](https://www.capterra.com/p/172274/Network-Configuration-Manager/)[4.5 (283)](https://www.capterra.com/p/172274/Network-Configuration-Manager/reviews/) [ServiceNow](https://www.capterra.com/p/254088/ServiceNow/)[4.5 (348)](https://www.capterra.com/p/254088/ServiceNow/reviews/) [## ManageEngine Network Configuration Manager](https://www.capterra.com/p/172274/Network-Configuration-Manager/)[4.5 (283)](https://www.capterra.com/p/172274/Network-Configuration-Manager/reviews/) Starting Price $238.00/year Value-for-Money 4.6 Functionality 4.5 Ease of Use 4.5 Customer Service 4.5 Reviews Sentiment SC Based on [283 reviews](#user-reviews) Positive 276 Neutral 7 Negative 0 [## ServiceNow](https://www.capterra.com/p/254088/ServiceNow/)[4.5 (348)](https://www.capterra.com/p/254088/ServiceNow/reviews/) Starting Price $100.00/month Value-for-Money 4.1 Functionality 4.5 Ease of Use 4.2 Customer Service 4.3 Reviews Sentiment Based on [348 reviews](#user-reviews) Positive 325 Neutral 18 Negative 5 ## Send this comparison chart to my inbox ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. ## Summary * * * Features in Configuration Management Tools Software Best performer 31 / 50 Only ManageEngine Network Configuration Manager - Activity Tracking - Archiving & Retention - Audit Trail 25 / 50 Only ServiceNow - Asset Lifecycle Management - Cost Tracking - Incident Management User satisfaction User satisfaction 4.5 User reviews[283](https://www.capterra.com/p/172274/Network-Configuration-Manager/reviews/) Ease of use 4.5 Functionality 4.5 Value for money 4.6 Customer support 4.5 User satisfaction 4.5 User reviews[348](https://www.capterra.com/p/254088/ServiceNow/reviews/) Ease of use 4.2 Functionality 4.5 Value for money 4.1 Customer support 4.3 Price starts from Price starts from $238Flat Rate, Per Year - Free version - Free trial Price starts from $100Per User, Per Month - Free version - Free trial Best for Best for Any organization/network admin who wishes to stay compliant with the industry standards, and proactively manage configurations, avoid security issues and legal complications. Best for ServiceNow CMDB is used by IT departments, system administrators, IT operations managers, digital product teams, and enterprise organizations. ## User reviews Pros & cons Souvik C. Assistant Manager IT > "It has helped simplify configuration backups, change tracking, and compliance tasks, reducing manual effort and errors. While the initial setup took some time..." [See full review](https://www.capterra.com/p/172274/Network-Configuration-Manager/#Capterra___7089446) Souvik C. Assistant Manager IT > "The initial setup can be a bit complex, and the user interface feels dated in some areas, which impacts usability." [See full review](https://www.capterra.com/p/172274/Network-Configuration-Manager/#Capterra___7089446) PK Pawan K. NOC Analyst > "Overall experience has been positive becasue simplifies managing, backing up, and tracking device configurations and saves time and reduces errors and also..." [See full review](https://www.capterra.com/p/172274/Network-Configuration-Manager/#Capterra___7094323) MR Mohamed R. Network Engineer > "Some of the drawbacks which cause hinderance in its efficiency are the system respond slower during operations especially during peak operations due to the..." [See full review](https://www.capterra.com/p/172274/Network-Configuration-Manager/#Capterra___6765003) PK Pawan K. NOC Analyst > "Its simplifies managing and backing up device configurations and automated configuration backups provide reliability and peace of mind." [See full review](https://www.capterra.com/p/172274/Network-Configuration-Manager/#Capterra___7094323) CG Carlos G. IT Director > "I have to log into the device in order to bring the services up after restore, which is time consuming especially when working on emergency backups or rollback..." [See full review](https://www.capterra.com/p/172274/Network-Configuration-Manager/#Capterra___6776579) EC Emma C. Plant and Quality Manager > "The strength of Network Configuration Manager was its capability to create and implement other configuration policies of routers, switches and firewalls of..." [See full review](https://www.capterra.com/p/172274/Network-Configuration-Manager/#Capterra___6773736) SP Sascha P. Cloud Engineer > "Due to the inherent inefficiency of the networking system the software can be slower in carrying out large configuration update across diverse network..." [See full review](https://www.capterra.com/p/172274/Network-Configuration-Manager/#Capterra___6787647) KS Khaled S. Project Manager > "The rollback option was effective in smoothly reverting back the devices to its healthier state and the violation dashboard was useful in tracking policy..." [See full review](https://www.capterra.com/p/172274/Network-Configuration-Manager/#Capterra___6770094) AO Amer O. IT Manager > "It took substantial time whilst still designing the access control levels, but they were necessary during the first phase.​ Creating and customizing Configlets..." [See full review](https://www.capterra.com/p/172274/Network-Configuration-Manager/#Capterra___6765240) PC Paolo C. Managing Director > "The compliance management feature helps keep devices aligned with both regulatory standards and internal policies, making it easy to detect and fix..." [See full review](https://www.capterra.com/p/172274/Network-Configuration-Manager/#Capterra___6488787) RB Ruhan B. Head of Unit for Contract Implementation > "I was unable to make it correspond to our internal documentation formats and therefore had to export the data in plain format for compliance reports." [See full review](https://www.capterra.com/p/172274/Network-Configuration-Manager/#Capterra___6773797) PC Paolo C. Managing Director > "Another standout feature is the ability to track real-time configuration changes, which is critical for identifying unauthorized or accidental changes as they..." [See full review](https://www.capterra.com/p/172274/Network-Configuration-Manager/#Capterra___6488787) MW Mike W. IT Project Manager > "There is a discontinuity in terms of the database synchronisation resulting in the delay in the identification of new vulnerabilities." [See full review](https://www.capterra.com/p/172274/Network-Configuration-Manager/#Capterra___6785633) BP Bishnu P. Network Engineer > "The Network Configuration Manager is the feature that suits me most due to the its ability to define configurations as well as enforce and auto audit against..." [See full review](https://www.capterra.com/p/172274/Network-Configuration-Manager/#Capterra___6779156) AP Alexandr P. Director IT > "Automatic configuration parsing does not always work correctly with:" [See full review](https://www.capterra.com/p/172274/Network-Configuration-Manager/#Capterra___7048171) MS Mohamed S. Network Engineer > "One of the core features of NCM that excited me is the Automated change management functionality, that we can track the change in real time, and we can know..." [See full review](https://www.capterra.com/p/172274/Network-Configuration-Manager/#Capterra___6327160) HT Hakim T. Software Engineer > "One of the problems is that firmware upgrade automation does not cover all the devices we use particularly those of older hardware generations." [See full review](https://www.capterra.com/p/172274/Network-Configuration-Manager/#Capterra___6779064) SA Satrio A. Network Engineer > "It has the capability to manage all device settings adopting consistent settings saving and providing safety and convenience for quick restore if necessary." [See full review](https://www.capterra.com/p/172274/Network-Configuration-Manager/#Capterra___6749682) JC John C. Network Administrator > "It takes a while to find certain items. when looking for reports or where I can approve multiple config changes, I found that I have to click around a bit to..." [See full review](https://www.capterra.com/p/172274/Network-Configuration-Manager/#Capterra___6348528) PC Paolo C. Managing Director > "It offers automated backup and restore, ensuring device configurations are safely backed up and can be restored quickly in case of errors or failures." [See full review](https://www.capterra.com/p/172274/Network-Configuration-Manager/#Capterra___6488787) HS Hinku S. Compliance Officer > "I noticed that while performing tasks related to configuration in the high traffic zone, a little bit of time might be taken for the same. Although it is not..." [See full review](https://www.capterra.com/p/172274/Network-Configuration-Manager/#Capterra___6790985) HR Henrijs R. System Administrator > "I have found the ability to track real-time changes within ManageEngine Network Configuration Manager to have been a very useful tool. Whenever there is a..." [See full review](https://www.capterra.com/p/172274/Network-Configuration-Manager/#Capterra___6782355) OK Osman K. Financial Reporting Manager > "Performance wise, when performing the computation with very large set of compliance data, the report generation may sometimes appear slightly sluggish." [See full review](https://www.capterra.com/p/172274/Network-Configuration-Manager/#Capterra___6794028) HC Hector C. Import Manager > "Centralization of devices simplifies the management of the network and ensures that there is easy access to relevant details of the devices in the network." [See full review](https://www.capterra.com/p/172274/Network-Configuration-Manager/#Capterra___6764460) MA Mohamed A. IT Infrastructure and Technical Support Manager > "The te alert system can produce a large number of logs if the alert system is not well fine tuned." [See full review](https://www.capterra.com/p/172274/Network-Configuration-Manager/#Capterra___6771387) VS Vignesh S. NOC Engineer > "The intuitive user interface and comprehensive reporting tools make it easy to monitor network changes and ensure network security.ork changes and ensure..." [See full review](https://www.capterra.com/p/172274/Network-Configuration-Manager/#Capterra___6322271) PC Paolo C. Managing Director > "One aspect that could be improved is the user interface. While it’s functional and offers a lot of features, it can sometimes feel cluttered and a bit..." [See full review](https://www.capterra.com/p/172274/Network-Configuration-Manager/#Capterra___6488787) AS Ashraf S. Digital Marketing Manager > "It effectively helps me to receive immediate notifications of the changes to revert to the unauthorized modifications and secure the integrity of our network.​" [See full review](https://www.capterra.com/p/172274/Network-Configuration-Manager/#Capterra___6784848) JC Jerome C. Customer Support Manager > "There is always duplication of alerts for the same event, meaning that the team receives many alerts, and it gets boring after sometime." [See full review](https://www.capterra.com/p/172274/Network-Configuration-Manager/#Capterra___6791939) PG Piyush G. Platform Engineer > "ManageEngine Network Configuration Manager is great solution for automated network device backups offering other features like compliance management ." [See full review](https://www.capterra.com/p/172274/Network-Configuration-Manager/#Capterra___6545007) MS Muthu S. Network engineer > "I get passcode validation failure." [See full review](https://www.capterra.com/p/172274/Network-Configuration-Manager/#Capterra___7127748) HT Hakim T. Software Engineer > "A specific feature I like is when unauthorized changes on the configured device are detected I receive notification can easily rollback to the previous version." [See full review](https://www.capterra.com/p/172274/Network-Configuration-Manager/#Capterra___6779064) MH Mohammed H. Network Engineer > "Users, including myself, feel that the customization options are limited and not as flexible as they would like" [See full review](https://www.capterra.com/p/172274/Network-Configuration-Manager/#Capterra___6438682) GS Gurdev S. Project Manager > "Real-time alerts and proactive monitoring capabilities help in quickly identifying and enhancing network reliability and scalability." [See full review](https://www.capterra.com/p/172274/Network-Configuration-Manager/#Capterra___6690743) AU Adrian U. Internal Medicine > "This has the disadvantage of not being effective in identifying security threats for non-standard hardware." [See full review](https://www.capterra.com/p/172274/Network-Configuration-Manager/#Capterra___6771348) PR Paul R. IT Chief > "Being aware that device configurations are usually synchronized and can be easily repaired in a short period in the event of any problems has enhanced our..." [See full review](https://www.capterra.com/p/172274/Network-Configuration-Manager/#Capterra___6790653) GEM Gowri Eswar M. Principal Engineer > "It was throwing errors while adding the devices it might be the credentials issue or template issue." [See full review](https://www.capterra.com/p/172274/Network-Configuration-Manager/#Capterra___6450697) HS Hinku S. Compliance Officer > "Having to configurer numerous devices from many different manufacturers has been made easier through the use of this tool allowing us to have a on Stop tool..." [See full review](https://www.capterra.com/p/172274/Network-Configuration-Manager/#Capterra___6790985) RL Ringo L. IT Analyst > "It appears in such scenarios to be sluggish and needs undue intervention to make sure that configurations are properly made." [See full review](https://www.capterra.com/p/172274/Network-Configuration-Manager/#Capterra___6787542) AS Ashraf S. Digital Marketing Manager > "There are number of outstanding features in ManageEngine network configuration manager like real time configuration tracking." [See full review](https://www.capterra.com/p/172274/Network-Configuration-Manager/#Capterra___6784848) HB Hicham B. Cloud Architect > "The system was also slow at times to an extent that the execution of tasks took considerable time." [See full review](https://www.capterra.com/p/172274/Network-Configuration-Manager/#Capterra___6782402) BA Bill A. network engineer > "I like the ease of use, interface is intuitive with the great support team which helps to resolve the issues ontime" [See full review](https://www.capterra.com/p/172274/Network-Configuration-Manager/#Capterra___7122531) HB Hicham B. Cloud Architect > "This is something that I noticed during peak for instance, the performance was irregular." [See full review](https://www.capterra.com/p/172274/Network-Configuration-Manager/#Capterra___6782402) MK Moi K. Data Scientist > "It surprised me that I could turn the configuration of a few tens of device to the same settings at once without the separate logins and scripts." [See full review](https://www.capterra.com/p/172274/Network-Configuration-Manager/#Capterra___6793159) JS James S. Infrastructure Engineer > "NCM can not act as a TACACS server for authentication for network devices." [See full review](https://www.capterra.com/p/172274/Network-Configuration-Manager/#Capterra___4840255) AA Amirrul A. Technical Manager > "Beside managing the appliances, NCM can be very useful once Disaster happen as it can be backup and failover/export features." [See full review](https://www.capterra.com/p/172274/Network-Configuration-Manager/#Capterra___6577402) CM Carolyn M. Network Systems Administrator > "The Compliance module is not the easiest to work with. " [See full review](https://www.capterra.com/p/172274/Network-Configuration-Manager/#Capterra___6456405) JC John C. Network Administrator > "The platform was realitively easy to setup and add my devices. Once I got in the interface, I was able to qucikly setup Policies to confirm that our base..." [See full review](https://www.capterra.com/p/172274/Network-Configuration-Manager/#Capterra___6348528) FK Faisal K. head of infrastructure > "lots of feature but no support on configuration from vendor and system integration people lacks of knowledge." [See full review](https://www.capterra.com/p/172274/Network-Configuration-Manager/#Capterra___6029320) NS Nina S. Head of Business Development > "I believe that using Network Configuration Manager has made it easier for me in the aspect of compliance and change management." [See full review](https://www.capterra.com/p/172274/Network-Configuration-Manager/#Capterra___6774707) CB Chris B. Sr Systems Admin > "script/macro engine is weak, would prefer a full fledged script language, maybe a python hook." [See full review](https://www.capterra.com/p/172274/Network-Configuration-Manager/#Capterra___6164964) SL Shahnawaz L. Manager > "provides a user-friendly interface and strong automation" [See full review](https://www.capterra.com/p/172274/Network-Configuration-Manager/#Capterra___7051907) SR Steve R. Infrastructure Architect > "I found the initial setup of adding devices and the required credentials to be a little unclear." [See full review](https://www.capterra.com/p/172274/Network-Configuration-Manager/#Capterra___6266790) CV Cleriston V. IT System Administrative > "I found an automated configuration backup beneficial as it saves a user the time needed to make the backup manually." [See full review](https://www.capterra.com/p/172274/Network-Configuration-Manager/#Capterra___6768205) RN Raghu N. Network and security admin > "Multiple options sometimes confusing.sometimes hard to find Troubleshooting documents" [See full review](https://www.capterra.com/p/172274/Network-Configuration-Manager/#Capterra___6133390) MA Magdalena A. IT Project Manager > "One of the most prominent features is the role-based access control feature of this system." [See full review](https://www.capterra.com/p/172274/Network-Configuration-Manager/#Capterra___6790824) AS Anand S. AVP Infrastructure Network > "No proper tech reference.we need to raise a tac and that is also take much time " [See full review](https://www.capterra.com/p/172274/Network-Configuration-Manager/#Capterra___6282727) Jeremy K. Snr. Network Applications Engineer > "Support has been very helpful and are willing to spend the time to get what you need completed. " [See full review](https://www.capterra.com/p/172274/Network-Configuration-Manager/#Capterra___7132145) TA Thoufeek A. Deputy Manager > "Not much familiar to the manufacturing industry particularly those who follow traditional networking environments." [See full review](https://www.capterra.com/p/172274/Network-Configuration-Manager/#Capterra___4847077) TP Thang P. IT > "ManageEngine Network Configuration Manager is a comprehensive network management tool that provides a range of features to help you manage and monitor your..." [See full review](https://www.capterra.com/p/172274/Network-Configuration-Manager/#Capterra___4956310) SK Suresh K. Solution Architect > "Additionally, the tool's pricing structure can be a bit complex, and some users may find it challenging to understand the various licensing options available." [See full review](https://www.capterra.com/p/172274/Network-Configuration-Manager/#Capterra___4762007) AW Adam W. Infrastructure Engineer > "Device discovery makes my life so easy, by discovering and recording devices on the network so i can find devices quickly and also provides informative..." [See full review](https://www.capterra.com/p/172274/Network-Configuration-Manager/#Capterra___4976424) TI Tony I. Enterprise Infrastructure Architect > "No network Map of all the locations, and very difficult to integrate templates unless I engage support." [See full review](https://www.capterra.com/p/172274/Network-Configuration-Manager/#Capterra___4088505) MS Muthu S. Network engineer > "Simple to use there is very little time needed in knowing the product to get started, value for the money." [See full review](https://www.capterra.com/p/172274/Network-Configuration-Manager/#Capterra___7127748) NRK Narasimha Rao K. Sr Manager Systems > "costly products small size companies investment it side not interested" [See full review](https://www.capterra.com/p/172274/Network-Configuration-Manager/#Capterra___5094017) BA İBrahim A. Support Technician > "Network Configuration Manager real time change alerts have been very helpful in identifying changes." [See full review](https://www.capterra.com/p/172274/Network-Configuration-Manager/#Capterra___6790875) PD Peter D. ICT Infrastructure Architect and Security Specialist > "I sometimes feel that the different elements of the opmanager suite don't hang together as seamlessly as they could, the information is always there it just..." [See full review](https://www.capterra.com/p/172274/Network-Configuration-Manager/#Capterra___3675758) AU Adrian U. Internal Medicine > "They immediately notify me when the settings of the device have been changed to something else and this can be most helpful." [See full review](https://www.capterra.com/p/172274/Network-Configuration-Manager/#Capterra___6771348) JR Joshua R. Network Administrator > "I haven't had an issue with the product, but sometimes the documentation I find for ManageEngine products isn't accurate." [See full review](https://www.capterra.com/p/172274/Network-Configuration-Manager/#Capterra___4648347) DB Duniemu B. IT Project Manager > "The feature to revert back to the last working state without much ado has worked well for me whenever there were downtimes." [See full review](https://www.capterra.com/p/172274/Network-Configuration-Manager/#Capterra___6779988) PR Paul R. Unix/Oracle DBA > "The automation reporting features are not as granulation as I would like. " [See full review](https://www.capterra.com/p/172274/Network-Configuration-Manager/#Capterra___3749492) CG Cynthia G. Administrative Chief > "In some occasions where I had made changes that affected the network this feature came in handy to sort out the problem." [See full review](https://www.capterra.com/p/172274/Network-Configuration-Manager/#Capterra___6770057) SJ Surendra J. Systems & Network Specialist > "Not for a non-technical person" [See full review](https://www.capterra.com/p/172274/Network-Configuration-Manager/#Capterra___5072288) NS Nina S. Head of Business Development > "I have liked the automatic configuration backup functionality in particular when comparing between different device vendors." [See full review](https://www.capterra.com/p/172274/Network-Configuration-Manager/#Capterra___6774707) JK Jagadish K. network security manager > "point no 1 support is not good for this product please make ensure" [See full review](https://www.capterra.com/p/172274/Network-Configuration-Manager/#Capterra___3876467) PK Pheap K. Infrastructure Support Analysis > "The automated reports are very useful in setting up email alerts for things like config changes, failed config backups and many more." [See full review](https://www.capterra.com/p/172274/Network-Configuration-Manager/#Capterra___5013585) DG Derlis G. Administrador de Infraestructura TI > "That does not allow me to directly import the backups of the devices." [See full review](https://www.capterra.com/p/172274/Network-Configuration-Manager/#Capterra___3009709) LP Lopesh P. Engineer > "Also automating task, scheduling and upgrading appliance OS is very simple and time saving." [See full review](https://www.capterra.com/p/172274/Network-Configuration-Manager/#Capterra___6567176) AA Amit A. System administrator > "ManageEngine NCM is not multi vendor supported like Sophos etc." [See full review](https://www.capterra.com/p/172274/Network-Configuration-Manager/#Capterra___3492657) [View Reviews](https://www.capterra.com/p/172274/Network-Configuration-Manager/reviews/) VR Verified Reviewer Software Developer and Consultant > "Overall, ServiceNow has been an effective platform that streamlines operations and supports structured Change Management, though..." [See full review](https://www.capterra.com/p/254088/ServiceNow/#Capterra___7065821) VR Verified Reviewer Knowledge Specialist > "At times, especially as a beginner, it may be hard to navigate with all the various levels of a customer ticket--Interactions,..." [See full review](https://www.capterra.com/p/254088/ServiceNow/#Capterra___7052335) VR Verified Reviewer Director > "There is a big number of modules one can add to the platform, including software and hardware inventory, business applications,..." [See full review](https://www.capterra.com/p/254088/ServiceNow/#Capterra___6815963) VR Verified Reviewer Software Developer and Consultant > "The platform can be complex to manage, especially in Change Management where configurations can become cumbersome, and it can be..." [See full review](https://www.capterra.com/p/254088/ServiceNow/#Capterra___7065821) JG Justin G. IT Specialist > "ServiceNow offers robust ticketing with powerful automation and reporting, though initial setup and customization can be complex." [See full review](https://www.capterra.com/p/254088/ServiceNow/#Capterra___6857598) MW Melinda W. Owner > "It’s also expensive, and customizing workflows often requires technical expertise or developers, which can slow things down for..." [See full review](https://www.capterra.com/p/254088/ServiceNow/#Capterra___7142110) VR Verified Reviewer Customer Marketing Manager > "ServiceNow helps our company organize, interpret and develop data using dashboards." [See full review](https://www.capterra.com/p/254088/ServiceNow/#Capterra___7054402) GT George T. Operations Manager > "The typing shortcuts usually used in other softwares have different functions that are misleading for example if you type Enter..." [See full review](https://www.capterra.com/p/254088/ServiceNow/#Capterra___6848174) VR Verified Reviewer Client Operations Supervisor > "No, what I like the most about service now is it actually is robust and offers a lot of features that are customizable based on..." [See full review](https://www.capterra.com/p/254088/ServiceNow/#Capterra___7138706) YO Yewande O. HR Coordinator > "Bugs and issues was difficult to resolve as it requires reaching out to customer support all the time" [See full review](https://www.capterra.com/p/254088/ServiceNow/#Capterra___7049544) VR Verified Reviewer Software Engineer > "Provides a simple interface that is consistent across all modules and allows end users to have a sikilar experience for all..." [See full review](https://www.capterra.com/p/254088/ServiceNow/#Capterra___6820646) KM Kalpesh M. Program Manager > "Also, there is an issue with integration of marketplace products with this suite." [See full review](https://www.capterra.com/p/254088/ServiceNow/#Capterra___7134655) JG Justin G. IT Specialist > "Streamlined ticket tracking, customizable workflows, strong automation, and easy integration with ITSM tools." [See full review](https://www.capterra.com/p/254088/ServiceNow/#Capterra___6857598) NT Nishant T. Sr analyst > "It is costly for SME firms When integrated to outlook, it produce too many auto mailers, which can disturb corporate user now..." [See full review](https://www.capterra.com/p/254088/ServiceNow/#Capterra___6780060) Sofia B. Senior Test Engineer > "It also allows for wide customization to create your own process flows and manage tickets for almost any internal process your..." [See full review](https://www.capterra.com/p/254088/ServiceNow/#Capterra___6676058) Tom E. Senior Frontend Developer > "However the only downside for me is the connectivity issues on occasions." [See full review](https://www.capterra.com/p/254088/ServiceNow/#Capterra___7121005) VR Verified Reviewer Software engineer > "ServiceNow streamlines the complex workflows, in my customer support setup it helped me in creating a proper workflow of issue..." [See full review](https://www.capterra.com/p/254088/ServiceNow/#Capterra___6637017) KM Kalpesh M. Program Manager > "The cost of installation and support is higher when compared to similar products in the market." [See full review](https://www.capterra.com/p/254088/ServiceNow/#Capterra___7134655) AK Ahmed K. Consultant Specialist > "It serves as a highly integrated platform that connects all these functions, making it easier to track progress, resolve issues,..." [See full review](https://www.capterra.com/p/254088/ServiceNow/#Capterra___6734940) SG Shaun G. Continuous Improvement Analyst > "ServiceNow may be able to be customized in a way that makes it an overall better experience, but as a user from multiple sides,..." [See full review](https://www.capterra.com/p/254088/ServiceNow/#Capterra___6531246) RG Roman G. Sr. Manager, Internal Audit > "It allows a good customization for different workflows, has connectivity to multiple applications and allows creating automated..." [See full review](https://www.capterra.com/p/254088/ServiceNow/#Capterra___6723815) LC Lance C. Solution Architecht > "Some employees report that it was not user-friendly, especially for non-IT professionals." [See full review](https://www.capterra.com/p/254088/ServiceNow/#Capterra___7138794) RG Roman G. Sr. Manager, Internal Audit > "Great experience, ServiceNow used as a ticketing tool for access provisioning, change management processes, as well as to auto..." [See full review](https://www.capterra.com/p/254088/ServiceNow/#Capterra___6723815) TB Thomas B. Risk and Compliance Consultant > "It feels less like buying a house and more like going to the hardware store and buying lumber and supplies. " [See full review](https://www.capterra.com/p/254088/ServiceNow/#Capterra___6807664) CtM Cátia M. ServiceNow Consultant > "Additionally, its customizable workflows and reporting tools provide valuable insights, enabling organizations to make..." [See full review](https://www.capterra.com/p/254088/ServiceNow/#Capterra___6525115) SN Suraj N. Inside Product Specialist > "sometimes when I have raised the HR ticket, the resolution provided is not upto the mark or is unsolved." [See full review](https://www.capterra.com/p/254088/ServiceNow/#Capterra___6458767) VR Verified Reviewer Director > "Makes it easy to locate resources that are on the ground on a per-user basis as well, so it helps for risk management in various..." [See full review](https://www.capterra.com/p/254088/ServiceNow/#Capterra___6815963) RS Robert S. Data Analyst > "Combining data from multiple tables/sources is not straightforward." [See full review](https://www.capterra.com/p/254088/ServiceNow/#Capterra___6550813) NK Norbert K. Salesforce Analyst > "It helps organize work, automates many processes, and supports team efficiency. Despite the initial learning curve, it becomes a..." [See full review](https://www.capterra.com/p/254088/ServiceNow/#Capterra___6879747) RK Rishi K. ITSM Consultant > "Depending on the level of customisation required, servicenow can get expensive to implement." [See full review](https://www.capterra.com/p/254088/ServiceNow/#Capterra___6539189) Andrew R. Cyber Security and Compliance > "I loved how it allow easy ticket escalation and allowed collaboration with other departments." [See full review](https://www.capterra.com/p/254088/ServiceNow/#Capterra___7103624) JF Javier F. Partners Responsible > "Integration with third-party applications can be challenging at times." [See full review](https://www.capterra.com/p/254088/ServiceNow/#Capterra___6499587) JB Jonathan B. Digital Business Analyst > "It's a very clean software, making it extremely transparent to all users on how to raise and track their cases while giving them..." [See full review](https://www.capterra.com/p/254088/ServiceNow/#Capterra___6437241) Naveen C. Senior Technical Manager > "Also customizing for specific enterprises is bit time consuming." [See full review](https://www.capterra.com/p/254088/ServiceNow/#Capterra___6640022) SN Suraj N. Inside Product Specialist > "ability to unify and automate workflows across an organization, making it an incredibly powerful tool for enhancing operational..." [See full review](https://www.capterra.com/p/254088/ServiceNow/#Capterra___6458767) JL John L. Automation Engineer > "The links are long guids and hard for humans to understand vs something like jira." [See full review](https://www.capterra.com/p/254088/ServiceNow/#Capterra___6810764) MP Mattia P. IT Operations Manager > "An excellent ticketing product, definitely the most famous, it allows for many integrations, many of which are already ready to..." [See full review](https://www.capterra.com/p/254088/ServiceNow/#Capterra___6867173) HW Heather W. Principal Compliance Specialist > "I don’t think the ServiceNow GRC tool is the most user friendly compared to similar GRC tools such as Archer." [See full review](https://www.capterra.com/p/254088/ServiceNow/#Capterra___6536841) SM Shreyash M. Manager > "Pretty reliable ticket and issue tracking system and can be very useful in managing all communication." [See full review](https://www.capterra.com/p/254088/ServiceNow/#Capterra___6849204) AF Alexia F. CMO > "The learning curve can be steep, and some features feel a bit overwhelming at first." [See full review](https://www.capterra.com/p/254088/ServiceNow/#Capterra___6499574) VR Verified Reviewer Analyst > "I use it occasionally to enter tickets and it's pretty easy for me to track the progress. If anything changes, it notifies me..." [See full review](https://www.capterra.com/p/254088/ServiceNow/#Capterra___6431623) RG Roman G. Sr. Manager, Internal Audit > "Company support website and its chat bot are not easy to search through or get relevant information." [See full review](https://www.capterra.com/p/254088/ServiceNow/#Capterra___6723815) Tom E. Senior Frontend Developer > "ServiceNow puts me in touch with our IT support team usually relatively quickly." [See full review](https://www.capterra.com/p/254088/ServiceNow/#Capterra___7121005) VR Verified Reviewer Analytic Scientist > "Initially, navigating the ServiceNow platform can be a challenge." [See full review](https://www.capterra.com/p/254088/ServiceNow/#Capterra___6741840) MA Misbah A. Product and Manufacturing Engineer > "ServiceNow has helped our company implement workflows for our processes that are hard or monotonous to manage." [See full review](https://www.capterra.com/p/254088/ServiceNow/#Capterra___6693819) SM Shubham M. Consultant > "AI integration is still not the best." [See full review](https://www.capterra.com/p/254088/ServiceNow/#Capterra___6473118) EP Eduardo P. Security Analyst Manager > "Their platform is very open and customizable, allowing us to tailor workflows to our needs." [See full review](https://www.capterra.com/p/254088/ServiceNow/#Capterra___6777458) PH Philip H. Application Administrative Developer > "Sometimes it can be to customizable." [See full review](https://www.capterra.com/p/254088/ServiceNow/#Capterra___6351976) CS Cherif S. HR Manager > "It has seamless features that are very easy to apply so managing our IT has been easy and efficient." [See full review](https://www.capterra.com/p/254088/ServiceNow/#Capterra___7115433) MW Michael W. Owner > "Training curve for new employees can be a pain." [See full review](https://www.capterra.com/p/254088/ServiceNow/#Capterra___6667847) JR Janessa R. Product Marketing Manger > "Improved user interface with streamlined dashboards that make it easy to get and give insight into work." [See full review](https://www.capterra.com/p/254088/ServiceNow/#Capterra___6842669) TB Thomas B. Risk and Compliance Consultant > "Its junk if everyone on your teams are really new to it. " [See full review](https://www.capterra.com/p/254088/ServiceNow/#Capterra___6807664) NK Norbert K. Salesforce Analyst > "It also integrates easily with other systems like Salesforce CRM for example" [See full review](https://www.capterra.com/p/254088/ServiceNow/#Capterra___6879747) JL John L. Automation Engineer > "UI but it's hard to navigate." [See full review](https://www.capterra.com/p/254088/ServiceNow/#Capterra___6810764) RK Rishi K. ITSM Consultant > "Servicenow is an integrated service management tool offering the entire ITIL lifecycle at your fingertips." [See full review](https://www.capterra.com/p/254088/ServiceNow/#Capterra___6539189) VR Verified Reviewer Logistics Specialist > "A bit slow loading speed when there are multiple tabs open" [See full review](https://www.capterra.com/p/254088/ServiceNow/#Capterra___6129853) VK Virginia K. IT Manager > "The drag and drop feature is helpful .It's integration with other apps is seamless making the whole experience sophisticated." [See full review](https://www.capterra.com/p/254088/ServiceNow/#Capterra___6756012) HH Hassan H. Cyber Security Analyst > "Due to extensive feature it offers, sometimes its difficult to find appropriate section which we are looking for and its does..." [See full review](https://www.capterra.com/p/254088/ServiceNow/#Capterra___3778804) MS Manon S. Associate software engineer > "It automatically routed service requests to the right team, speeding up our response times significantly." [See full review](https://www.capterra.com/p/254088/ServiceNow/#Capterra___6356329) VR Verified Reviewer Azure Cloud Engineer > "Interface can be cumbersome." [See full review](https://www.capterra.com/p/254088/ServiceNow/#Capterra___4992308) VR Verified Reviewer Software engineer > "ServiceNow is a great tool for any IT management it improves overall productivity by streamlining complex workflows." [See full review](https://www.capterra.com/p/254088/ServiceNow/#Capterra___6637017) RB ROB B. Operations Manager > "Cost, it is not equitable for small businesses." [See full review](https://www.capterra.com/p/254088/ServiceNow/#Capterra___6191616) LS Lewis S. Systems and Network technician > "Can be utilised with low knowledge on the application but also offers in-depth features that really benefit your service." [See full review](https://www.capterra.com/p/254088/ServiceNow/#Capterra___6438804) VsrP Vidya sagar reddy P. Cloud Support Engineer > "Its very complex with multiple development modules, sometimes its very heavy to load and it takes time opening few links." [See full review](https://www.capterra.com/p/254088/ServiceNow/#Capterra___3818089) Rohit M. software development engineer > "We have been using ServiceNow for ITSM and CSM modules from couple of years now, they are consistent and in every 6th month they..." [See full review](https://www.capterra.com/p/254088/ServiceNow/#Capterra___4869448) VR Verified Reviewer IT Systems Engineer II > "The clunkiness of the product was discouraging." [See full review](https://www.capterra.com/p/254088/ServiceNow/#Capterra___5086346) Andrew R. Cyber Security and Compliance > "It has a great user interface that is very easy to manipulate and learn from an end user perspective." [See full review](https://www.capterra.com/p/254088/ServiceNow/#Capterra___7103624) SS Sudhir S. CASS Lead > "This led to a number of internal complaints as we had to requests the users to open new tickets for the same request." [See full review](https://www.capterra.com/p/254088/ServiceNow/#Capterra___4588741) CS Cherif S. HR Manager > "It is very intuitive and easy to use so new user with no technical skills do not struggle to navigate this tool." [See full review](https://www.capterra.com/p/254088/ServiceNow/#Capterra___7115433) UM Uddipan M. Data Engineering Manager > "Sometimes UI response it bit slow which makes users to wait before form response." [See full review](https://www.capterra.com/p/254088/ServiceNow/#Capterra___3711774) SD Suzanne D. Engineer > "It integrates with a lot of other systems and has many other modules that can be added" [See full review](https://www.capterra.com/p/254088/ServiceNow/#Capterra___6727422) SN Soumalya N. Architect > "Changes created by “Copy Change” can not be tracked separately" [See full review](https://www.capterra.com/p/254088/ServiceNow/#Capterra___3815836) VR Verified Reviewer Analytic Scientist > "ServiceNow is useful for tracking tickets' status." [See full review](https://www.capterra.com/p/254088/ServiceNow/#Capterra___6741840) SN Soumalya N. Architect > "OOB baseline does not support some level of access control for change which it should have" [See full review](https://www.capterra.com/p/254088/ServiceNow/#Capterra___3815836) Naveen C. Senior Technical Manager > "I have been using since more than 5 years for Incident management and lifecycle of incidents and it really helped." [See full review](https://www.capterra.com/p/254088/ServiceNow/#Capterra___6640022) Chetan T. Customer Experience Director > "Custom applications running on SNOW can be a little buggy at times." [See full review](https://www.capterra.com/p/254088/ServiceNow/#Capterra___3813097) SM Shreyash M. Manager > "Has easy integration with multiple systems" [See full review](https://www.capterra.com/p/254088/ServiceNow/#Capterra___6849204) SS Sudhir S. CASS Lead > "In the past, we have had challenges in re-opening the service now tickets once they were closed in error." [See full review](https://www.capterra.com/p/254088/ServiceNow/#Capterra___4588741) AP Avinash P. Technical support engineer > "Easy ticket management , creating and tracking with servicedesk." [See full review](https://www.capterra.com/p/254088/ServiceNow/#Capterra___6608854) VR Verified Reviewer Mechanical Engineer > "The self service portal is hard to use for tracking your requests." [See full review](https://www.capterra.com/p/254088/ServiceNow/#Capterra___4631061) [View Reviews](https://www.capterra.com/p/254088/ServiceNow/reviews/) ## User interface 4.52 (283) [ServiceNow](https://www.capterra.com/p/254088/ServiceNow/) 4.46 (348) ### Features ManageEngine Network Configuration Manager Top features 31/50 - Activity Dashboard - Activity Tracking - AI Copilot - Alerts/Escalation - API - Archiving & Retention - Asset Lifecycle Management - Audit Trail - Business Process Automation - Change Management - Compliance Management - Configurable Workflow - Configuration Automation - Configuration Management - Cost Tracking - Customizable Reports - Customizable Templates - Data Aggregation and Publishing - Data Visualization - Document Management - Drag & Drop - File Management - Generative AI - Historical Reporting - Incident Management - IT Asset Tracking - IT Cost Management - Lifecycle Management - Monitoring - Patch Management - Policy Management - Real-Time Analytics - Real-Time Monitoring - Real-Time Reporting - Reporting/Analytics - Reporting & Statistics - Role-Based Permissions - Rules-Based Workflow - Sarbanes-Oxley Compliance - Scheduling - Search/Filter - Status Tracking - Support Ticket Management - Task Management - Task Progress Tracking - Task Scheduling - Template Management - Third-Party Integrations - User Management - Version Control [See all features](https://www.capterra.com/p/172274/Network-Configuration-Manager/#features) ServiceNow 25/50 - Activity Dashboard - Activity Tracking - AI Copilot - Alerts/Escalation - API - Archiving & Retention - Asset Lifecycle Management - Audit Trail - Business Process Automation - Change Management - Compliance Management - Configurable Workflow - Configuration Automation - Configuration Management - Cost Tracking - Customizable Reports - Customizable Templates - Data Aggregation and Publishing - Data Visualization - Document Management - Drag & Drop - File Management - Generative AI - Historical Reporting - Incident Management - IT Asset Tracking - IT Cost Management - Lifecycle Management - Monitoring - Patch Management - Policy Management - Real-Time Analytics - Real-Time Monitoring - Real-Time Reporting - Reporting/Analytics - Reporting & Statistics - Role-Based Permissions - Rules-Based Workflow - Sarbanes-Oxley Compliance - Scheduling - Search/Filter - Status Tracking - Support Ticket Management - Task Management - Task Progress Tracking - Task Scheduling - Template Management - Third-Party Integrations - User Management - Version Control [See all features](https://www.capterra.com/p/254088/ServiceNow/#features) ### Recognition ManageEngine Network Configuration Manager Best Value ComplianceSoftware (2026)  ServiceNow is recognized as a top-rated tool in 4 Capterra Shortlist reports ### Deployment & support ManageEngine Network Configuration Manager Deployment - Cloud, SaaS, Web-Based - Desktop Mac - Desktop Windows - Desktop Linux - On-Premise Windows - On-Premise Linux - Desktop Chromebook - Mobile Android - Mobile iPhone - Mobile iPad Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos ServiceNow Deployment - Cloud, SaaS, Web-Based - Desktop Mac - Desktop Windows - Desktop Linux - On-Premise Windows - On-Premise Linux - Desktop Chromebook - Mobile Android - Mobile iPhone - Mobile iPad Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos ### Company Details ManageEngine Network Configuration Manager - By ManageEngine - Located in United States - Founded in 1996 ServiceNow - By ServiceNow - Located in United States - Founded in 2012 ## Popular Comparisons [ManageEngine Network Configuration Manager](https://www.capterra.com/p/172274/Network-Configuration-Manager/)[4.52 (283)](https://www.capterra.com/p/172274/Network-Configuration-Manager/reviews/) vs [baramundi Management Suite](https://www.capterra.com/p/177946/baramundi-Management-Suite/)[4.63 (140)](https://www.capterra.com/p/177946/baramundi-Management-Suite/reviews/) $238/year Price $1/month 4.5 Features 4.5 4.5 Ease of Use 4.3 [View full comparison](https://www.capterra.com/compare/172274-177946/Network-Configuration-Manager-vs-baramundi-Management-Suite) [ServiceNow](https://www.capterra.com/p/254088/ServiceNow/)[4.46 (348)](https://www.capterra.com/p/254088/ServiceNow/reviews/) vs [Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/)[4.41 (4,079)](https://www.capterra.com/p/164283/Zendesk/reviews/) $100/month Price $39/month 4.5 Features 4.4 4.2 Ease of Use 4.3 [View full comparison](https://www.capterra.com/compare/164283-254088/Zendesk-vs-ServiceNow) [ManageEngine Network Configuration Manager](https://www.capterra.com/p/172274/Network-Configuration-Manager/)[4.52 (283)](https://www.capterra.com/p/172274/Network-Configuration-Manager/reviews/) vs [AWS Config](https://www.capterra.com/p/205398/AWS-Config/)[4.62 (45)](https://www.capterra.com/p/205398/AWS-Config/reviews/) $238/year Price $0.003 4.5 Features 4.7 4.5 Ease of Use 4.1 [View full comparison](https://www.capterra.com/compare/172274-205398/Network-Configuration-Manager-vs-AWS-Config) [ServiceNow](https://www.capterra.com/p/254088/ServiceNow/)[4.46 (348)](https://www.capterra.com/p/254088/ServiceNow/reviews/) vs [Milvus](https://www.capterra.com/p/202528/Milvus/)[4.84 (298)](https://www.capterra.com/p/202528/Milvus/reviews/) $100/month Price R$35/month 4.5 Features 4.7 4.2 Ease of Use 4.8 [View full comparison](https://www.capterra.com/compare/202528-254088/Milvus-vs-ServiceNow) [ManageEngine Network Configuration Manager](https://www.capterra.com/p/172274/Network-Configuration-Manager/)[4.52 (283)](https://www.capterra.com/p/172274/Network-Configuration-Manager/reviews/) vs [ManageEngine Firewall Analyzer](https://www.capterra.com/p/172277/ManageEngine-Firewall-Analyzer/)[4.52 (243)](https://www.capterra.com/p/172277/ManageEngine-Firewall-Analyzer/reviews/) $238/year Price $395one time 4.5 Features 4.6 4.5 Ease of Use 4.5 [View full comparison](https://www.capterra.com/compare/172274-172277/Network-Configuration-Manager-vs-ManageEngine-Firewall-Analyzer) [ServiceNow](https://www.capterra.com/p/254088/ServiceNow/)[4.46 (348)](https://www.capterra.com/p/254088/ServiceNow/reviews/) vs [Freshdesk](https://www.capterra.com/p/124981/Freshdesk/)[4.51 (3,425)](https://www.capterra.com/p/124981/Freshdesk/reviews/) $100/month Price $19/month 4.5 Features 4.3 4.2 Ease of Use 4.5 [View full comparison](https://www.capterra.com/compare/124981-254088/Freshdesk-vs-ServiceNow) [ServiceNow](https://www.capterra.com/p/254088/ServiceNow/)[4.46 (348)](https://www.capterra.com/p/254088/ServiceNow/reviews/) vs [Freshservice](https://www.capterra.com/p/132997/Freshservice/)[4.53 (714)](https://www.capterra.com/p/132997/Freshservice/reviews/) $100/month Price $19/month 4.5 Features 4.3 4.2 Ease of Use 4.6 [View full comparison](https://www.capterra.com/compare/132997-254088/Freshservice-vs-ServiceNow) [ServiceNow](https://www.capterra.com/p/254088/ServiceNow/)[4.46 (348)](https://www.capterra.com/p/254088/ServiceNow/reviews/) vs [Supremo Remote Desktop](https://www.capterra.com/p/177094/Supremo-Remote-Desktop/) [4.67 (447)](https://www.capterra.com/p/177094/Supremo-Remote-Desktop/reviews/) $100/month Price $199/year 4.5 Features 4.5 4.2 Ease of Use 4.8 [View full comparison](https://www.capterra.com/compare/177094-254088/Supremo-Remote-Desktop-vs-ServiceNow) [ServiceNow](https://www.capterra.com/p/254088/ServiceNow/)[4.46 (348)](https://www.capterra.com/p/254088/ServiceNow/reviews/) vs [JIRA Service Management](https://www.capterra.com/p/227102/JIRA-Service-Management/)[4.47 (770)](https://www.capterra.com/p/227102/JIRA-Service-Management/reviews/) $100/month Price $20/month 4.5 Features 4.5 4.2 Ease of Use 4.2 [View full comparison](https://www.capterra.com/compare/227102-254088/JIRA-Service-Management-vs-ServiceNow) [ServiceNow](https://www.capterra.com/p/254088/ServiceNow/)[4.46 (348)](https://www.capterra.com/p/254088/ServiceNow/reviews/) vs [SysAid](https://www.capterra.com/p/107225/SysAid/)[4.54 (519)](https://www.capterra.com/p/107225/SysAid/reviews/) $100/month Price Contact vendor for pricing 4.5 Features 4.5 4.2 Ease of Use 4.5 [View full comparison](https://www.capterra.com/compare/107225-254088/SysAid-vs-ServiceNow) [ServiceNow](https://www.capterra.com/p/254088/ServiceNow/)[4.46 (348)](https://www.capterra.com/p/254088/ServiceNow/reviews/) vs [Atera](https://www.capterra.com/p/144309/Atera/)[4.54 (448)](https://www.capterra.com/p/144309/Atera/reviews/) $100/month Price $129/month 4.5 Features 4.3 4.2 Ease of Use 4.6 [View full comparison](https://www.capterra.com/compare/144309-254088/Atera-vs-ServiceNow) [ServiceNow](https://www.capterra.com/p/254088/ServiceNow/)[4.46 (348)](https://www.capterra.com/p/254088/ServiceNow/reviews/) vs [BOSSDesk](https://www.capterra.com/p/144825/BOSS-Solutions/)[4.66 (140)](https://www.capterra.com/p/144825/BOSS-Solutions/reviews/) $100/month Price $29/month 4.5 Features 4.4 4.2 Ease of Use 4.5 [View full comparison](https://www.capterra.com/compare/144825-254088/BOSS-Solutions-vs-ServiceNow)