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Swim school owners and operators. Whether you are a large or small swim school, SwimBiz can improve and automate all of those admin jobs you hate.
Swim Schools, Swim Teams, Dance Schools, University Athletics, Camps, Clinics, Class Registration, Educational Institutions, Parks & Recreation, Personal Training, Fitness Centers, Training Providers
SwimBiz has been fantastic right from the start, I particularly like the instant and incredibly friendly support you get on the phone.
Especially as it was inaccurate due to our own delay in correcting current customers. Problems with using own email due to gmail not recognising swimbiz as a safe app.
Excellent customer service and telephone and online support, a good piece of software that has now become almost invaluable to my business.
How to delete customer that are no longer with the swim school.
There are so many features and always improving. Gives a nice professional touch to communications with customers.
It has helped to keep a structure around our growing business but glitches have been frustrating at times.
Customer service/support is brilliant there is always someone that will promptly reply to email queries or arrange a call back to go through any issues.
It also takes a long time to move students from one class to another it has to be done one at a time in quite a few steps so sometimes tricky during rebooking when there are a lot of changes.
Unbelievably satisfied and excited to share with colleagues and coworkers that switching to using Captyn can vastly improve their operations and the quality of their work life.
There was no portal for user management, and it was difficult to find customer forms following completion.
Overall we couldn't be more happy. The staff is responsive and eager to help when we do encounter small issues.
There are some difficulties with assigning instructors and unassigning instructors easily. Deleting classes that had students in it before is difficult.
Overall I thoroughly enjoyed working with the Captyn team. They were absolutely wonderful on the customer support front and they were very engaging with the training on the backend.
Old fashioned paper lesson schedules that would have to be written and rewritten multiple times. Being tied to less versatile programming because it was difficult to handle a lot of options.
The product is great - it's easy to use. The ability to use it on phone's and/or tablets is a huge plus.
Also, there is no customer education tools. So, we've spent time developing "how to" infographics for families using the platform.
SwimBiz
Captyn
Top FeaturesSwimBiz
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Captyn
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