Alleva vs Sunwave: Which is a better fit?

I like that certain sections are customizable, such as the Intake/BPS and Discharge Plan/Summary; that enables us to select the information that is most important and useful to us.

We felt the sales process was frankly deceptive. We encountered significant problems from day 1 of our implementation, and there was no willingness/ability to problem solve at all.

The flexibility and customization for the platform makes it a terrific option - particularly in light of the support and the willingness of the staff to create solutions on the fly.

Time consuming for administrators. Alleva struggled with the flow of the roll out within our business.

The templates are perfect, especially for progress notes and I love that the Alleva team has worked with us to tailor/ improve it to make it even more user friendly.

The slow loading times and glitchy number inputs make using Alleva all day a struggle.

The integration with other tools has also been seamless, and the support team has been responsive and helpful whenever we've needed them.

Specialized Software for PHP, IOP, and Residential Providers of Behavioral Health & Substance Abuse Treatment.

All components work together within the system which makes reporting amazing. This has also been one of the best systems for compliance auditing as well.

I can do away with filing of paper records and poor tracking and following protocols.

The system is very user friendly, the support staff has been amazing. Any issues that we've ran into have addressed almost immediately.

Implementing was challenging, but change is always hard in the beginning.

They have both been very kind, attentive, and their actions show how much they care about their customers and believe in their product.

The inability to do a general search for a name (like in Salesforce).

I really like the reporting capabilities and the ability to move forms and clients through programs and different admissions.