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Twilio vs Video RTC: Which is a better fit?

Updated on February 9th, 2025
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Summary
Features in Cloud Communication Platform
18
32
  • Fax Management
  • SMS Messaging
28
Best performer
32
  • Activity Dashboard
  • Caller ID
  • Communication Management
User satisfaction
4.4
User reviews474
Ease of use
4.2
Functionality
4.5
Value for money
4.2
Customer support
4.1
4.8
User reviews10
Ease of use
4.8
Functionality
4.6
Value for money
4.7
Customer support
5.0
Price starts from
Not provided by vendor
Free version
Free trial
/user
Monthly subscription
Free version
Free trial
Best for

Businesses of all sizes that need cloud communication solutions in over 180 different countries.

Any size companies and industries like BPO Call Centers, Operators, Financial Services, Healthcare Services, Public Sector, Retail.

User reviews
pros & cons
1 / 4
View Reviews
Not enough reviews
View Reviews
Video reviews
video-052547c1-b102-431f-6ba6-08dc6e28ad76
Allen E
President
5.0

Allen E.: I'm Allen, President of Premier Spine and Sport, and I give Twilio a five. Prior to using Twilio, we were texting our customers manually, which was very time-intensive trying to figure out who to text, when to text. It was nothing convenient about it or efficient, so we were looking for a solution to help us streamline our SMS campaigns efficiently. The reason we chose Twilio was because a lot of my other colleagues were using them. They had great experience with it. We looked at a couple other softwares, but honestly, Twilio just came out of top. Onboarding Twilio was really easy. It's just a matter of signing up for an account, getting a phone number, and then using their API to basically connect it to your software. But it was pretty easy to get started. If you're looking to do SMS campaigns with compliance, because I know there's a lot of rules now around spam messaging, just get Twilio. It saves you a lot of time, a lot of headache. They actually make sure that you don't get into the spam then.

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User interface
180158 video thumbnail}
1 Video
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180158
5 screenshots
172480
5 screenshots

Twilio

18/32
  • Activity Dashboard
  • Caller ID
  • Chat Transcript
  • Communication Management
  • Customizable Branding
  • File Sharing
  • Interaction Tracking
  • Mobile Access
  • Multi-Language
  • Real-Time Monitoring
  • Real-Time Reporting
  • Real-Time Updates
  • SMS Marketing
  • Two-Way Audio & Video
  • Alerts/Notifications
  • API
  • Audio/Video Conferencing
  • Call Monitoring
  • Call Recording
  • Call Routing
  • Chat/Messaging
  • Computer Telephony Integration
  • Contact Management
  • Fax Management
  • IVR
  • Live Chat
  • Multi-Channel Communication
  • Reporting/Analytics
  • SMS Messaging
  • Third-Party Integrations
  • Unified Communications
  • Voice Mail
See All features
Hide Cloud Communication Platform Software Features -

Video RTC

Top Features
28/32
Show Cloud Communication Platform Software Features +
Twilio
Deployment
  • Cloud, SaaS, Web-Based
  • Desktop - Mac
  • Desktop - Windows
  • Desktop - Linux
  • Desktop - Chromebook
  • On-Premise - Windows
  • On-Premise - Linux
  • Mobile - Android
  • Mobile - iPhone
  • Mobile - iPad
Support
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
Training
  • In Person
  • Live Online
  • Webinars
  • Documentation
  • Videos
Video RTC
Deployment
  • Cloud, SaaS, Web-Based
  • Desktop - Mac
  • Desktop - Windows
  • Desktop - Linux
  • Desktop - Chromebook
  • On-Premise - Windows
  • On-Premise - Linux
  • Mobile - Android
  • Mobile - iPhone
  • Mobile - iPad
Support
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
Training
  • In Person
  • Live Online
  • Webinars
  • Documentation
  • Videos
Twilio
  • By Twilio
  • Located in United States
  • Founded in 2008
Video RTC
  • By Interactive Powers
  • Located in United States
  • Founded in 2015
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