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Video RTC vs Google Workspace: Which is a better fit?

Updated on February 16th, 2025
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Summary
Features in Cloud Communication Platform
28
Best performer
32
  • Activity Dashboard
  • Caller ID
  • Call Monitoring
18
32
User satisfaction
4.8
User reviews10
Ease of use
4.8
Functionality
4.6
Value for money
4.7
Customer support
5.0
4.7
User reviews17,022
Ease of use
4.6
Functionality
4.6
Value for money
4.6
Customer support
4.3
Price starts from
/user
Monthly subscription
Free version
Free trial
/user
Monthly subscription
Free version
Free trial
Best for

Any size companies and industries like BPO Call Centers, Operators, Financial Services, Healthcare Services, Public Sector, Retail.

Google Workspace brings email, chat, files, meetings and your favorite apps into a people-first experience powered by Google AI so that you can safely connect, create and collaborate.

User reviews
pros & cons
Not enough reviews
View Reviews
1 / 4
View Reviews
Video reviews
No video reviews yet
Eugene L
President
5.0

Eugene L.: Hi, my name's Eugene. I am the owner of a commercial real estate company. We have about five people within our company. And I give Google Workspace five out of five. I used Microsoft Teams before, and where Microsoft Teams and Google Workspace have similar functionality, I just found Google Workspace to be more user-friendly across all my employees in different departments. I chose Google Workspace for my businesses because of how user-friendly it is and how cost-effective it is. Onboarding Google Workspace was actually pretty easy. I started with the email functionality, our main form of communication with both clients and tenants alike with our commercial real estate business. And then, as we worked through that system, we started using the drive. We started using cloud functionality, Google Workspace Docs, spreadsheets, etc. For those of you looking to integrate Google Workspace into your business, I highly recommend making sure that you're aware of how to integrate your website with Google Business and how that works to improve your business, as well as get reviews, etc.

How Capterra sources reviews
View all video reviews
User interface
No videos provided by vendor
247901 video thumbnail}
1 Video
172480
5 screenshots
247901
5 screenshots

Video RTC

Top Features
28/32
  • Chat Transcript
  • Fax Management
  • SMS Marketing
  • SMS Messaging
  • Activity Dashboard
  • Alerts/Notifications
  • API
  • Audio/Video Conferencing
  • Caller ID
  • Call Monitoring
  • Call Recording
  • Call Routing
  • Chat/Messaging
  • Communication Management
  • Computer Telephony Integration
  • Contact Management
  • Customizable Branding
  • File Sharing
  • Interaction Tracking
  • IVR
  • Live Chat
  • Mobile Access
  • Multi-Channel Communication
  • Multi-Language
  • Real-Time Monitoring
  • Real-Time Reporting
  • Real-Time Updates
  • Reporting/Analytics
  • Third-Party Integrations
  • Two-Way Audio & Video
  • Unified Communications
  • Voice Mail
See All features
Hide Cloud Communication Platform Software Features -

Google Workspace

18/32
Show Cloud Communication Platform Software Features +
Video RTC
Deployment
  • Cloud, SaaS, Web-Based
  • Desktop - Mac
  • Desktop - Windows
  • Desktop - Linux
  • Desktop - Chromebook
  • On-Premise - Windows
  • On-Premise - Linux
  • Mobile - Android
  • Mobile - iPhone
  • Mobile - iPad
Support
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
Training
  • In Person
  • Live Online
  • Webinars
  • Documentation
  • Videos
Google Workspace
Deployment
  • Cloud, SaaS, Web-Based
  • Desktop - Mac
  • Desktop - Windows
  • Desktop - Linux
  • Desktop - Chromebook
  • On-Premise - Windows
  • On-Premise - Linux
  • Mobile - Android
  • Mobile - iPhone
  • Mobile - iPad
Support
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
Training
  • In Person
  • Live Online
  • Webinars
  • Documentation
  • Videos
Video RTC
  • By Interactive Powers
  • Located in United States
  • Founded in 2015
Google Workspace
  • By Google
  • Located in United States
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