Teramind vs daisee: Which is a better fit?

We are happy extremely happy with the overall product and the Customer service is outstanding.

As with any company, we have our own set of problem users. Even with best-in-class web and content filters, users tend to find a way to abuse the system.

I thought that the feature set was really robust and it had a cool interface. This was one of my first experiences with this kind of software and it was enjoyable.

William W

founder

As a new customer, this experience has been horrible.

Great reporting capability and very easy to install and setup. The ability to get email notification reports really help you to stay on top of your employee's.

It is somewhat confusing to set up the triggers that gauge productivity.

Vanessa V

Operational Finance

Teramid seems an excellent tool, since its functionality is effective and very fluid, I like it because it allows me to monitor remotely and has the ability to record videos easily.

It's on the expensive side but you get what you pay for.

Overall one of the better products in the local Australian market (have seen them all ). Good for SME clients - easily to plus to existing recording infrastructure, excellent flexible pricing.

Often i will live call observing and want to track that call down then and there to deliver feedback. I think the delay is a genesys issue though.

I like it, making what I do easier, once we have resolved the call joining this is going to be amazing work.

With filters on either side of the screen, it can be a bit tricky to remember which filter does what.

Helps us to do coaching for our employees and drive some great QA work for the company to improve service outcomes.

The team at Daisee have been so receptive to feedback and have been wonderful to deal with.