--- title: "Kommunicate Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Kommunicate Software - reviews, pricing plans, popular comparisons to other AI Agents for Customer Support products and more." source_url: "https://www.capterra.com/p/172677/Kommunicate/" page_type: "product" language: "en" publication_date: "2026-10-19" --- # Kommunicate Software Review 2026: Features, Integrations, Pros & Cons Last updated on October 19, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Kommunicate ## What is Kommunicate? Kommunicate lets you create AI agents trained on your company data sources, including website content, documents (PDFs, DOCX files, spreadsheets, and images), and help center articles already built on Zendesk and Salesforce knowledge bases. Deploy your AI agent across chat, email, voice, and messaging channels such as WhatsApp, Instagram, Telegram, Viber, and more. Customize the AI agent to respond in your brand's tone of voice and ground it in your company data to deliver accurate, relevant, and up-to-date information. ## What is Kommunicate used for? [Chatbot](https://www.capterra.com/chatbot-software/)[Customer Support](https://www.capterra.com/customer-support-software/)[Customer Service](https://www.capterra.com/customer-service-software/) Top alternative Featured Overall rating Based on 44 user reviews Reviews sentiment Positive 95% Neutral 2% Negative 2% Starting price $40 Per User, Per Month Free trial available Free version not included Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Kommunicate?[Manage this product listing](https://www.g2.com/products/kommunicate/claim_requests/new?auto=true) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Kommunicate 4.6 (44) VS. [4.7 (1,788)](https://www.capterra.com/p/102188/LiveAgent/reviews/) Starting Price $40 Per User, Per Month Starting Price $15 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.6 (44) Ease Of Use 4.6 (73) Value For Money 4.4 (40) Value For Money 4.6 (58) Customer Service 4.7 (43) Customer Service 4.7 (52) ## Kommunicate alternatives [4.7 (32)](https://www.capterra.com/p/10031687/Text/reviews/) Starting price $19.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [Chatbase](https://www.capterra.com/p/10012414/Chatbase/) [4.3 (73)](https://www.capterra.com/p/10012414/Chatbase/reviews/) Starting price $19.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 85% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/10012414/Chatbase/) [Tidio](https://www.capterra.com/p/144040/Tidio-Chat/) [4.7 (590)](https://www.capterra.com/p/144040/Tidio-Chat/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/144040/Tidio-Chat/) [ChatGPT](https://www.capterra.com/p/10009334/ChatGPT/) [4.4 (410)](https://www.capterra.com/p/10009334/ChatGPT/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 89% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/10009334/ChatGPT/) [View all alternatives](https://www.capterra.com/p/172677/Kommunicate/alternatives/) ## FAQs about Kommunicate Overview ### Which roles and teams benefit most from Kommunicate? Kommunicate is most used by software developers, engineers, and AI teams building chat-based customer support into websites and applications. CEOs, managing directors, and business owners use it to oversee customer communication channels, while sales, marketing, growth, education, and product teams handle inquiries, lead engagement, and user assistance. Answer based on 44 reviews Overview ### What company size and specific industries is Kommunicate built for? Kommunicate is designed for businesses of any size that need customer support software, with a focus on organizations in BFSI, on-demand services, travel and hospitality, e-commerce, ed-tech, SaaS, and telecom. It suits teams serving customers across multiple industry verticals. Features and Usability ### What are the key features of Kommunicate? Kommunicate offers live chat, chatbot, and real-time consumer-facing chat for customer messaging, plus automated responses, routing, and alerts/escalation for support handling. It also includes AI Copilot, natural language processing, intent recognition, knowledge base management, reporting/analytics, CRM, transcripts/chat history, and third-party integrations. Pricing ### How much does it cost and what fees or limitations are included? Kommunicate starts at $40 per month per user for the Starter plan, and the Professional plan costs $200 per month per user. A free trial is available. Starter includes 2 teammates and 3 months of chat history, while Professional includes 5 teammates and 1 year of chat history. Answer based on 5 reviews Integrations ### Which third-party tools and platforms does Kommunicate integrate with? Kommunicate integrates with over 20 third-party tools and platforms, including WhatsApp, Messenger, Amazon Lex, ChatGPT, Shopify, WordPress, Zapier, and Zendesk Suite. Its catalog also covers website builders, ecommerce platforms, CRM systems, and messaging channels for deploying customer conversations across multiple digital touchpoints. Answer based on 21 reviews Getting Started and Support ### What training and onboarding options does Kommunicate offer? Kommunicate provides live online sessions, webinars, documentation, and videos to help teams get started. Live online sessions and webinars offer guided instruction, while documentation and videos give teams written and visual reference material for self-paced learning and feature review. Getting Started and Support ### What customer support options does Kommunicate offer, and how do users rate the experience? Kommunicate offers email/help desk, FAQ/forum, knowledge base, phone support, 24/7 live representatives, and chat. Users often describe documentation as clear and support staff as responsive, helpful, and quick to resolve issues. Some users report slow or unresponsive chatbot replies, misunderstandings that require screenshots, and inconsistent support quality. Answer based on 11 reviews ## Features AI summary Based on 6,967 AI Agents for Customer Support reviews Capterra reviewers highlight these as the features buyers value most when choosing live chat software: - **Chat/Messaging** (**54%** of reviewers rated this feature as critical) - **Real-Time Notifications** (**51%**) - **Multi-Channel Communication** (**44%**) Kommunicate includes **Chat/Messaging** and **Multi-Channel Communication**, so teams can manage conversations across channels and respond to customers through a central messaging experience. However, it does not include **Real-Time Notifications**. Instead, it offers other highly rated capabilities such as **Real-time Consumer-facing Chat** (**43%**), **Mobile Access** (**44%**), and **Transcripts/Chat History** (**36%**), helping businesses stay available on the go, keep records of past interactions, and provide teams with the context needed to handle customer conversations more efficiently. Multi-Channel Communication 5.0 (3) 66.67% of 3 reviewers that rated this feature as important or highly important Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. Real-time Consumer-facing Chat 5.0 (2) 50.00% of 2 reviewers that rated this feature as important or highly important Engage in direct, instant messaging with consumers Mobile Access 5.0 (2) 50.00% of 2 reviewers that rated this feature as important or highly important Access software remotely via mobile devices Transcripts/Chat History 5.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important View messages sent by both parties during the chat conversation Chatbot 5.0 (4) 50.00% of 4 reviewers that rated this feature as important or highly important AI-based platform which conducts a conversation via auditory or textual methods Automated Responses 5.0 (3) 66.67% of 3 reviewers that rated this feature as important or highly important Automatic reply functionality for incoming messages Kommunicate 47 features A virtual assistant that uses AI to pursue goals and complete tasks on behalf of users Software program that continuously adjusts its behavior based on observed data System alerts about the need to escalate an issue or request Application programming interface that allows for integration with other systems/databases Automatic reply functionality for incoming messages Tickets are automatically assigned to specific agents based on predefined rules Create and automatically send premade copy in response to customer messages Shortcuts for inputting frequently used messages Communicate using direct chat or messages within the system AI-based platform which conducts a conversation via auditory or textual methods Assemble applications and bots from pre-made building blocks without having to write software code or knowing a programming language Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system Ability to communicate to customers through at least one channel such as email, live chat, phone, or social media. A collection of customer information such as contact details, demographics, previous interactions, etc. Provide online support for your customers through live chat or help desk functionality Add customized logos and colors to align with company branding Assembly of graphs and charts for visualizing and tracking statistics/metrics Store and organize documents in a centralized system Manage, store and organize emails within the system or via third-party apps Public or private sharing of digital files such as documents, audio/video, images, and more Use AI to generate content in the form of text, images, videos, etc. Geographic location of visitors determines behavior of the software Helps understand a user's intentions/actions Manage a repository of information that includes articles, FAQs, or tutorials used for self-service support Automatically identify and save contact information of potential customers Ability to chat online in real time Access software remotely via mobile devices Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. Manage and support multiple languages Process and analyze human language in text or audio form Form to collect visitor contact information when live chat isn't available A set of indicators that tracks the performance of networks, applications, systems, teams, etc. Existing bot models for AI-based tools commonly used for auditory and textual conversation methods Copy on the page or chat window encouraging the user to engage with the chat option Monitor wait time and abandonment for incoming requests that have not been routed Engage in direct, instant messaging with consumers View and track pertinent metrics to find patterns and gain insights from data Online portal through which end users can access the system, manage tasks, or obtain information Allow users to access multiple services after entering their login credentials once Integrate with social media platforms such as Facebook, Twitter, LinkedIn, etc. Train your system to interpret and transcribe voice messages Allow customers/users to submit support queries and service requests Gauge satisfaction and receive information for improvement and success Set up connections to third-party platforms to improve business processes View messages sent by both parties during the chat conversation Transfer queries and organize messages between agents An extended application or connector that enables users to perform additional services with their current set of tools Get Advice We can help you find the software with the features you need. Features 4.4 (44) 4.4 Based on 44 reviews ## Pricing Value for money 4.4 (40) Free Trial [View pricing plan details](https://www.capterra.com/p/172677/Kommunicate/pricing/) Starter $40.00 Per User,Per Month It includes: - Unlimited Bots - Welcome and Away Messages - OpenAI Integration - Anthropic Intergation - Google CX Agent Studio - WhatsApp - $20/Mo/Teammate - 2 Teammates Included - 3 Months Chat History - Basic Reports - Basic Support (24/7) Through Email - Basic Team Roles & Permissions - Basic Widget Customization - Bot to Human Hand-off - Conversation Routing Rules - Dialogflow ES & CX Integration - Greeting Messages - IBM Watson Integration - Kompose GUI Bot Builder(Upto 25 Intents) - Live Chat and Knowledge Base - Mobile Apps for Your Team ( Ios & Android) - MTU Overage at $0.01 - Single Website and Mobile App - Upto 1000 MTU Professional $200.00 Per User,Per Month It includes: - Ionic/Capacitor) - Import/Export Bot - Import Bot Intents From CSV - Flutter - Fallback Emails - Facebook - CSAT Rating - Chat Transcripts - Bot and CSAT Analytics - All Features of Start Plan Plus: 5 Teammates Included - Agile CRM - Advance Kompose Bot Builder - Advanced Widget Customization - $30/Mo/Teammate - 1 Year Chat History - Upto 5000 MTU - Unlimited Bots - Text-to-Speech Support - Telegram - Tags - Ready to Use Templates - Reactnative - Priority Support (24/7) Through Email - Pre Chat Lead Collection - Pipedrive - Multiple Team Roles and Permissions - MTU Overage at $0.01 - Mobile Sdks - Mobile (Android - Localization - Live Chat and Knowledge Base - Line - Ios Enterprise Contact Vendor for Pricing It includes: - All Channels - All Features of Scale Plan Plus: Unlimited Users Who Interact With Bot/Month - Call - Custom Domain Mapping - Custom Integrations - Custom Team Roles and Permissions - Data in Your Region - Dedicated Account Manager - Knowledge Base - Live Chat - On Demand Custom Reports - Premium Support (24/7) Through Email - SAML-Based Single Sign-on (SSO) - Sync Data With Your Backend - Unlimited Chat History - Whitelabel Widget Customization Value for money 4.4 (40) 4.4 Based on 40 reviews ## Integrations [ WhatsApp](https://www.capterra.com/p/180345/WhatsApp/)[ WordPress](https://www.capterra.com/p/131687/WordPress/)[ Wix](https://www.capterra.com/p/169007/Wix/)[ Shopify](https://www.capterra.com/p/83891/Shopify/)[ Telegram](https://www.capterra.com/p/180347/Telegram/)[ Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/)[ Squarespace](https://www.capterra.com/p/143461/Squarespace/)[ Moodle](https://www.capterra.com/p/80691/Moodle/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.7 (43) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.7 (43) 4.7 Based on 43 reviews ## User reviews Overall rating 4.6 Based on 44 reviews Filter by rating Counts reflect reviews available in this feed. 5(31) 4(11) 3(1) 2(0) 1(1) Mentioned topic Recent reviews first, then most helpful Bong B. Senior Pastor Used the software for: 3-5 years ### "Great app!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 September 18, 2026 It is easy to navigate, intuitive to use, and convenient for regular use throughout our organization. Pros It's a very helpful and user-friendly app that works exceptionally well for our use case. I highly recommend it to anyone looking for a reliable solution. Cons I have nothing further to add in this regard. Overall, I find the app very helpful, intuitive, and convenient to use. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Jorge Esteban C. Ceo Used the software for: 3-5 years ### "Easy setup and good support " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 September 18, 2026 Llevamos trabajando más de 5 años con Kommunicate y ha sido genial. Los servicios son muy estables y cuando necesitamos algo el Equipo de soporte es muy rápido y bueno. Pros El equipo de soporte es muy bueno y rápido para responder. Además la configuración es muy sencilla para poner en marcha. Cons Algunos de los planes no son flexibles, este aspecto podría ser mejor para poder elegir que necesita de un plan. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer AI Developer Used the software for: Less than 1 year ### "Kommunicate" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 3.0 3.0 Likelihood to Recommend 8/10 September 19, 2023 I have used Kommunicate to integrate a dialogflow bot with facebook and whatsapp. It took me weeks to find out a solution and most of them were very outdated and involved multiple APIs. Pros The ease of use and the constant upgrades. It was very easy to integrate dialogflow, whatsapp and facebook to this platform. I could not find any other solution in the market with that ease of integration when it came to dialogflow. Documentation is very clear and customer support is helpful when providing documentation. Cons Sometimes customer support does not understand requests right away, you have to provide several screenshots of the problem. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer CEO Used the software for: 3-5 years ### "Promises vs reality" 1.0 Overall Rating 1.0 1.0 Ease of Use 3.0 3.0 Features 4.0 4.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 April 20, 2021 The core functionality doesn't work despite all their promises. My experience with Applozic / Kommunicate started well and then I was progressively more and more disappointed. Simply put - the software doesn't do what it says it will do. We had issues with the web dashboard not showing the same conversations as the mobile app version. With chat histories not showing. With assigned chats not appearing in the assigned conversations tab. With documentation not being up to date for integrations. We started on the free and were about to progress up to paid plans, but if the core functionality doesn't work then why would we? The whole experience is disappointing, especially after we spent a lot of development time on our side getting things right. It was then further soured with the attitude of the \[SENSITIVE CONTENT HIDDEN\]. Very curt and non customer friendly, despite being the opposite at the start in his early days. And then his staff's willingness to help and customer support were very poor to match. I wished things would have worked out, but this is not a company I would recommend. Pros Basic agent to customer chat originally worked fine. Cons The fact that core things didn't work. It was always a struggle. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer BI Andinnovation trainee Used the software for: Less than 1 year ### "Impact for our first project using Kommunicate" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 January 3, 2020 The whole company is satisfied with the product, as it has increased by 800% the flow of conversations that were maintained on our site, compared to the tool that was used before. Pros the possibility to connect our Chatbots made in DialogFlow in a very fast and simple way. Cons It's a pretty new platform in my opinion and we need to polish some aspects, but that if, any doubts or queries you have about the platform (or something you don't find on it and you need to implement it) are answering very quickly by email ... Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. María del Pilar S. Full Stack developer Used the software for: I used a free trial ### "Saved my school project. " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 June 9, 2021 We were using Amazon Lex and Lambda to create our chatbot, but then we realized we had no idea how to link it to our frontend, this is where Kommunicate came to save us with a beautiful and highly customizable interface for our chatbot. The option to add FAQs in such an easy way opened a variety of possibilities for what we could do with our chatbot. Pros It is incredibly easy to use, interactive, with a beautiful UI and amazing customer service. I was using kommunicate with Amazon Lex for a school project, and to be honest, the AWS's documentation, in general, is terrible, which brought us a lot of issues that could have destroyed our project. We asked for help from the kommunicate team and they immediately contacted us to set up a zoom call and help us out. They ended up solving most of our issues, both by helping us with Amazon Lex and by using kommunicate tools. Cons There wasn't anything I didn't like. Everything was amazing Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Yasiru G. DevOps Engineer Used the software for: Less than 1 year ### "Best Chatbot Management tool. " 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 9/10 September 3, 2019 Overall Experience is really good. There were no any simple way to integrate the chatbots created using dialogflow. But after discovering Kommunicate all the integration and session management stuff became very easy and stable. So they have solved a huge problem and made chatbot management process very easy and stable. Pros Kommunicate provides easy ways to manage your chatbots. It provides easy chatbot integration methods to integrate your chatbot to web , android and iOS. After integrating your chatbot it helps you to manage your chatbot. User session management is nicely done by Kommunicate where we can see the history of conversations with users very clearly. Also we can get the user details from Pre Lead Collections where user is prompt to add details before starting the conversation. And also the Dialogflow integration also works flawlessly. Cons So far I have no issue with Kommunicate. It provides all the features I needed from a chatbot management tool with ease. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Anna O. Head of Growth Used the software for: I used a free trial ### "Smart solution for online chat support" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 July 27, 2020 Pros This is a quite good combination of both human and bot chat. This solution makes your online support more responsive and prevents the loss of time in searching for the history of conversation with the client. You can integrate this app with the CRM system that you use at the moment. Maybe it's nothing spectacular, but of course, you can have the whole conversation with the client in one place. They give you also a dashboard for reporting all activities. Cons They are missing integrations with some platforms, but once they do it, they will provide an awesome chat tool. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer CEO Used the software for: Less than 1 year ### "Great Software " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 July 14, 2020 Pros The integrations are great! And the user experience is so simple that makes everything easy! Cons To increase the analytics . There are a few KPIs that could be shown but I think they are working on it. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Srinivas R. Co Founder & CTO Used the software for: Less than 1 year ### "Kommunicate Customer support chat" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 8/10 June 26, 2020 We like it very cost effective good customer support Pros Advanced in terms of SDK support like they support flutter along with other native app development tools. Nice integration and ever increasing features. Cons Stability at times , integration with whatsApp , some bug fixes or enhancements Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/172677/Kommunicate/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.