# Compare Swell vs rater8 2026 | Capterra

> Unsure of what to choose? Check Capterra to compare Swell and rater8 based on pricing, features, product details, and verified reviews.

Source: https://www.capterra.com/compare/172802-177794/Swell-vs-rater8

---

# Swell vs rater8 Features and Cost Comparison

Last updated June 4th, 2026

Provider data verified by our Software Research team, and reviews  
moderated by our Reviews Verification team.[Learn more](https://www.capterra.com/our-story/)

Your comparison:

Swellrater82/4 selected

[Swell](https://www.capterra.com/p/172802/Swell/)[4.6 (357)](https://www.capterra.com/p/172802/Swell/reviews/)

[rater8](https://www.capterra.com/p/177794/rater8/)[5.0 (183)](https://www.capterra.com/p/177794/rater8/reviews/)

[## Swell](https://www.capterra.com/p/172802/Swell/)[4.6 (357)](https://www.capterra.com/p/172802/Swell/reviews/)

Starting Price

Contact vendor

Value-for-Money

4.5

Functionality

4.5

Ease of Use

4.6

Customer Service

4.6

Reviews Sentiment

CP

TC

Based on [357 reviews](#user-reviews)

Positive

326

Neutral

18

Negative

13

[## rater8](https://www.capterra.com/p/177794/rater8/)[5.0 (183)](https://www.capterra.com/p/177794/rater8/reviews/)

Starting Price

$109.00/month

Value-for-Money

4.8

Functionality

4.9

Ease of Use

4.9

Customer Service

5

Reviews Sentiment

OS

Based on [183 reviews](#user-reviews)

Positive

183

Neutral

0

Negative

0

## Not a match? Find software alternatives tailored to your priorities.

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Highest Rated

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Starting Price

$49.00

Flat Rate,Per Month

Free Trial

Free Version

* * *

User rating

99%

of reviewers  
rated it above 4 stars

* * *

### Okendo

4.9 (224)

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Starting Price

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Other,Per Month

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of reviewers  
rated it above 4 stars

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### ReputationStacker

4.9 (45)

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Starting Price

$63.00

Per User,Per Month

Free Trial

Free Version

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User rating

98%

of reviewers  
rated it above 4 stars

* * *

### Birdeye

4.7 (704)

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Starting Price

Contact vendor for pricing

Free Trial

Free Version

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User rating

94%

of reviewers  
rated it above 4 stars

* * *

## Send this comparison chart to my inbox

### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.

What’s your intended use case?

## Summary

* * *

Key features rated by users

Features selected based on 2,157 reviews from reputation management software users.  
about the Fit Score methodology.

Fit Score methodology

Our Fit Score reflects how reviewers rate a product’s performance against a set of features reviewers rate as most important. A higher score indicates the product is rated better in delivering what reviewers most care about.

  

If the Fit Score is not shown for a specific product, that only means there are currently not enough relevant data points to develop a meaningful score. It does not indicate that the product should be excluded from further evaluation. Best for Methodology

81%Fit

Feature ratings

Negative Feedback Management

4.4

Review Request

4.6

Review Monitoring

4.7

Response Management

4.4

Reporting/Analytics

4.1

86%Fit

High performer

Feature ratings

Negative Feedback Management

4.9

Review Request

4.9

Review Monitoring

4.9

Response Management

4.9

Reporting/Analytics

4.9

User satisfaction

User satisfaction

4.6

User reviews[357](https://www.capterra.com/p/172802/Swell/reviews/)

Ease of use

4.6

Functionality

4.5

Value for money

4.5

Customer support

4.6

User satisfaction

5.0

User reviews[183](https://www.capterra.com/p/177794/rater8/reviews/)

Ease of use

4.9

Functionality

4.9

Value for money

4.8

Customer support

5.0

Price starts from

Price starts from

\--

-   Free version
-   Free trial

Price starts from

$109Per User, Per Month

-   Free version
-   Free trial

Best for

Best for

Swell is built for Dental Service Organizations (DSOs), Medical Service Organizations (MSOs), and private-equity-backed specialty practice groups with multiple locations.

Best for

Healthcare: Private/Specialty Medical Practices and Hospital Networks

## User reviews

Pros & cons

CP

Cher P.

Practice Director

> "Easy to use, very efficient, and helps us consistently gather patient feedback while also strengthening our online..."

[See full review](https://www.capterra.com/p/172802/Swell/#Capterra___7127949)

SS

Shannon S.

CEO

> "I consider that a huge mistake and personally believe that had I stayed with Swell, I'd be closing in on 2000..."

[See full review](https://www.capterra.com/p/172802/Swell/#Capterra___6431909)

TC

Tracy C.

Owner

> "Our texting campaigns for broader messaging to our clientele was effortless and fruitful."

[See full review](https://www.capterra.com/p/172802/Swell/#Capterra___7027304)

HM

Holly M.

Operations Manager

> "The only thing I dont like it that if a patient leaves a review directly though google and not by clciking the sweep..."

[See full review](https://www.capterra.com/p/172802/Swell/#Capterra___6006013)

TC

Tracy C.

Owner

> "Swell is highly recommended by us for our communications with clientele which has allowed our business to grow..."

[See full review](https://www.capterra.com/p/172802/Swell/#Capterra___7027304)

AJ

Amy J.

Manager

> "Creating a chat to a new member wasn't the easiest to figure out."

[See full review](https://www.capterra.com/p/172802/Swell/#Capterra___6677337)

CP

Cher P.

Practice Director

> "Overall, a very positive experience, simple to use, effective, and helpful for managing patient feedback and..."

[See full review](https://www.capterra.com/p/172802/Swell/#Capterra___7127949)

SS

Shannon S.

CEO

> "Not only did their CEO never return a call, that company hasn't been much heard of since."

[See full review](https://www.capterra.com/p/172802/Swell/#Capterra___6431909)

KA

Kyle A.

Practice Manager

> "Great, It's an excellent service that allows ease of access for reviews to patients and User Interface for it's..."

[See full review](https://www.capterra.com/p/172802/Swell/#Capterra___6549695)

SB

Scott B.

Marketing Director

> "After four months of hearing that the Swell development team is working on it, I finally resorted to posting a..."

[See full review](https://www.capterra.com/p/172802/Swell/#Capterra___5091583)

JS

James S.

Founder

> "Promotes feedback and client ratings to show the quality and variety of client experiences at Shamrock Sailing..."

[See full review](https://www.capterra.com/p/172802/Swell/#Capterra___6348242)

HDD

H David D.

Installed Sales Manager

> "Could never speak to somebody, had to be chat or email. "

[See full review](https://www.capterra.com/p/172802/Swell/#Capterra___5091558)

TC

Tracy C.

Owner

> "We love the ease of use for efficiently communicating with our clientele where they are - which is digital!"

[See full review](https://www.capterra.com/p/172802/Swell/#Capterra___7027304)

AF

Alan F.

Owner

> "We lost the ability to text our customers, through no fault of Swell, but when we called support we got their..."

[See full review](https://www.capterra.com/p/172802/Swell/#Capterra___4349261)

BS

Brian S.

owner

> "Working with Swell has been wonderful and the number of reviews we have received from our patients in the 4 months..."

[See full review](https://www.capterra.com/p/172802/Swell/#Capterra___6585248)

MJO

Mary Jo O.

owner

> "I find the dashboard confusing at time - too many tabs and it doesn't open on the review page that I had asked for"

[See full review](https://www.capterra.com/p/172802/Swell/#Capterra___3866427)

HM

Holly M.

Operations Manager

> "I love that I can acess all our offices reviews in one place without going into all three google business accounts."

[See full review](https://www.capterra.com/p/172802/Swell/#Capterra___6006013)

KS

Karen S.

GM

> "The automation system never worked right"

[See full review](https://www.capterra.com/p/172802/Swell/#Capterra___5092494)

SB

Scott B.

Marketing Director

> "The product works great at solicitating reviews and responding to the results."

[See full review](https://www.capterra.com/p/172802/Swell/#Capterra___5091583)

AV

Amy V.

Interior Designer

> "Not a fan of the archives, it is tricky to find an older conversation"

[See full review](https://www.capterra.com/p/172802/Swell/#Capterra___5091794)

JN

Jacob N.

Marketing Coordinator

> "I liked the ability to message clients through email and text."

[See full review](https://www.capterra.com/p/172802/Swell/#Capterra___5019760)

MA

Michael A.

dentist

> "customer service was horrible when I was using it."

[See full review](https://www.capterra.com/p/172802/Swell/#Capterra___5098631)

AP

Amber P.

Marketing Director

> "We find that many patients want to communicate via text and Swell allows us to do that while keeping the..."

[See full review](https://www.capterra.com/p/172802/Swell/#Capterra___3843045)

BL

Brandi L.

Director of care navigation

> "We still get pretty frustrated with the notification system and messages just not showing up."

[See full review](https://www.capterra.com/p/172802/Swell/#Capterra___3843190)

JF

Jonathan F.

Owner

> "He’s easy to reach snd to communicate with."

[See full review](https://www.capterra.com/p/172802/Swell/#Capterra___6722192)

CC

Crisel C.

CEO

> "I feel they didn’t deliver what they had sold"

[See full review](https://www.capterra.com/p/172802/Swell/#Capterra___6001512)

AT

Archita T.

marketing professional

> "doctors are so friendly and helpful."

[See full review](https://www.capterra.com/p/172802/Swell/#Capterra___6482320)

MG

Michelle G.

Dir of Info Services

> "The support team is knowlegeable but the time to resolve support issues using the chat function is super slow as if..."

[See full review](https://www.capterra.com/p/172802/Swell/#Capterra___3495552)

JF

Jonathan F.

Owner

> "The team behind Swell is incredible."

[See full review](https://www.capterra.com/p/172802/Swell/#Capterra___6722192)

HDD

H David D.

Installed Sales Manager

> "Customer service was awful. "

[See full review](https://www.capterra.com/p/172802/Swell/#Capterra___5091558)

VB

Vicky B.

Office Manager

> "easy to use"

[See full review](https://www.capterra.com/p/172802/Swell/#Capterra___6622304)

SE

Susan E.

Marketing

> "It currently doesn't allow attachments to be sent, sometimes clients send us screenshots of something and we are..."

[See full review](https://www.capterra.com/p/172802/Swell/#Capterra___3516907)

BS

Brian S.

owner

> "Very easy to set up and get on board with them."

[See full review](https://www.capterra.com/p/172802/Swell/#Capterra___6585248)

EB

Evan B.

Owner

> "In fact I initially stopped using Swell, because I did not like the person helping me and then when I was talked..."

[See full review](https://www.capterra.com/p/172802/Swell/#Capterra___3829468)

JR

Jen R.

Director of Operations

> "I love that we can customize which providers patients are sent the text message to write a review."

[See full review](https://www.capterra.com/p/172802/Swell/#Capterra___3843023)

SB

Scott B.

President

> "Unfortunately, I was not able to continue using it due to a lack of a few features that are needed in my operation. ..."

[See full review](https://www.capterra.com/p/172802/Swell/#Capterra___3496755)

KS

Karen S.

GM

> "We found swell customer service to be available and helpful"

[See full review](https://www.capterra.com/p/172802/Swell/#Capterra___5092494)

BV

Blake V.

Customer success manager

> "Many of my coworkers aren't announced when they are assigned to a conversation."

[See full review](https://www.capterra.com/p/172802/Swell/#Capterra___3829102)

HDD

H David D.

Installed Sales Manager

> "We have left Swell and we are happy to pay more with one of your competitors."

[See full review](https://www.capterra.com/p/172802/Swell/#Capterra___5091558)

NH

Nallele H.

Front desk

> "Sometimes swell loses connection with the server"

[See full review](https://www.capterra.com/p/172802/Swell/#Capterra___3690275)

MS

Megan S.

Pet Services Manager

> "I like being able to text our clients and have a history log of conversations."

[See full review](https://www.capterra.com/p/172802/Swell/#Capterra___3862566)

EC

Erin C.

Insurance Coordinator

> "I had a slightly difficult time finding where in the software to find patients so we could remove them from contact,..."

[See full review](https://www.capterra.com/p/172802/Swell/#Capterra___3136504)

JR

Jen R.

Director of Operations

> "I also love that you can choose to send certain messaging contingent on the service that took place."

[See full review](https://www.capterra.com/p/172802/Swell/#Capterra___3843023)

CJG

Christine Joy G.

HR Officer

> "It's hard to find the reviews addressed to me. "

[See full review](https://www.capterra.com/p/172802/Swell/#Capterra___3860430)

Gurvinder K.

Best ever app for texting, sms for buisness"

> "This platform allows massages to clients to ask for Google product reviews for my business which is important for my..."

[See full review](https://www.capterra.com/p/172802/Swell/#Capterra___3494417)

EB

Evan B.

Owner

> "I wanted out of my expensive contract and was told no."

[See full review](https://www.capterra.com/p/172802/Swell/#Capterra___3829468)

AG

Alisha G.

Office Manager

> "I like the fact that I can customize my settings, then turn on auto reviews and never have to manually send review..."

[See full review](https://www.capterra.com/p/172802/Swell/#Capterra___3136474)

EB

Evan B.

Owner

> "Review alert is slow."

[See full review](https://www.capterra.com/p/172802/Swell/#Capterra___3829468)

SG

Savannah G.

Marketing Manager

> "The website chat feature has been a huge help because potential customers do not have to stay on the website for us..."

[See full review](https://www.capterra.com/p/172802/Swell/#Capterra___3495548)

JF

Jo F.

Loan Officer

> "Sometimes the page runs slower, still needs to remove older version of site"

[See full review](https://www.capterra.com/p/172802/Swell/#Capterra___3136464)

KR

Krista R.

CISR

> "Our clients are at easy in using the texting platform, which makes interaction with them much more enjoyable."

[See full review](https://www.capterra.com/p/172802/Swell/#Capterra___3829233)

KM

Kalina M.

Owner

> "It is not perfect, they need to improve single text it is frustrating and confusing to the person receiving it."

[See full review](https://www.capterra.com/p/172802/Swell/#Capterra___3489835)

LS

Leon S.

President

> "We really like the group chat feature whereby the customer can choose the department that he wants to communicate to..."

[See full review](https://www.capterra.com/p/172802/Swell/#Capterra___3151895)

JS

Jessica S.

Office Manager

> "We have tried numerous things such as setting a guardian, a parent, or guarantor but it has not worked yet."

[See full review](https://www.capterra.com/p/172802/Swell/#Capterra___3144942)

AP

Amber P.

Marketing Director

> "This is especially helpful when multiple internal team members are answering inquiries."

[See full review](https://www.capterra.com/p/172802/Swell/#Capterra___3843045)

MN

Michael N.

Owner

> "Initially it was excellent, however my reviews have been stagnant for several months, which now is pusjing me to..."

[See full review](https://www.capterra.com/p/172802/Swell/#Capterra___3501728)

SR

Sara R.

Marketing Director

> "I love the ease of use in adding contacts, communicating with them, and easily managing responses."

[See full review](https://www.capterra.com/p/172802/Swell/#Capterra___3829176)

RS

Rebecca S.

Owner/Operator

> "So being trapped in to a contract where the claims of service are not being met."

[See full review](https://www.capterra.com/p/172802/Swell/#Capterra___3148827)

AV

Amy V.

Interior Designer

> "It has been great and more budget friendly"

[See full review](https://www.capterra.com/p/172802/Swell/#Capterra___5091794)

MS

Michael S.

owner

> "Some of the few difficulties may well be chocked up to user error and lack of familiarity with the software."

[See full review](https://www.capterra.com/p/172802/Swell/#Capterra___3145009)

CM

Cassie M.

Practice Administrator

> "It is very reasonably priced as well."

[See full review](https://www.capterra.com/p/172802/Swell/#Capterra___5084005)

FO

Frazier O.

Head of Marketing

> "They're a smaller company which caused some issues between one of our APIs. "

[See full review](https://www.capterra.com/p/172802/Swell/#Capterra___3350801)

HG

Heather G.

Administrator

> "Swell is very helpful for getting reviews"

[See full review](https://www.capterra.com/p/172802/Swell/#Capterra___5092222)

TM

Tara M.

Assistant Administrative Manager

> "Software tends to glitch a lot or gives an error message."

[See full review](https://www.capterra.com/p/172802/Swell/#Capterra___3137202)

KS

Karen S.

GM

> "Nice people, not our favorite but we liked their staff"

[See full review](https://www.capterra.com/p/172802/Swell/#Capterra___5092494)

MT

Marina T.

Band and Orchestra Manager

> "Threads already in conversation between two other people SHOULD NOT BE SENT VIA EMAIL TO ALL."

[See full review](https://www.capterra.com/p/172802/Swell/#Capterra___3136495)

JM

Jodi M.

VP

> "I love that I don’t have to contact each customer every morning like I used to do and it sends out Links to leave..."

[See full review](https://www.capterra.com/p/172802/Swell/#Capterra___3146589)

SB

Staci B.

Manager

> "I find the interface to be slightly harder to navigate in comparison to Podium"

[See full review](https://www.capterra.com/p/172802/Swell/#Capterra___3516909)

WS

Will S.

owner/manager

> "What we found is customers are using it to find products and inquire about other services our business offers, much..."

[See full review](https://www.capterra.com/p/172802/Swell/#Capterra___3509454)

DJ

Dan J.

Owner

> "Of course I forgot and didn't realize I was being charged the monthy fee until I looked at my credit card bill. "

[See full review](https://www.capterra.com/p/172802/Swell/#GetApp___3324509)

RC

Richard C.

Manager

> "We are able to increase positive reviews and stay in contact with customers in a format that they enjoy and seem to..."

[See full review](https://www.capterra.com/p/172802/Swell/#Capterra___3145100)

RS

Rebecca S.

Owner/Operator

> "Not only to have issues from the start, but I was misled about a seasonal contract, as I am a seasonal business."

[See full review](https://www.capterra.com/p/172802/Swell/#Capterra___3148827)

MJ

Melody J.

sales

> "It is a convenient tool that connects me with my customers. Though there are glitches with some of the features,..."

[See full review](https://www.capterra.com/p/172802/Swell/#Capterra___3151545)

SI

Steven I.

Marketing & Media Director

> "Don't advertise use of an API when the API is worthless."

[See full review](https://www.capterra.com/p/172802/Swell/#Capterra___3509259)

JS

Jessica S.

Office Manager

> "We love the ability to text our patients and chat with them when they are not able to take a phone call."

[See full review](https://www.capterra.com/p/172802/Swell/#Capterra___3144942)

EB

Evan B.

Owner

> "I do not find the support to be great."

[See full review](https://www.capterra.com/p/172802/Swell/#Capterra___3829468)

VW

Veronica W.

Marketing Manager

> "Although clumsy in some aspects it overall fits our needs at the time being as being a way to contact and stay in..."

[See full review](https://www.capterra.com/p/172802/Swell/#Capterra___3136525)

MR

Martha R.

Office manager

> "Sometimes the text don’t get send right."

[See full review](https://www.capterra.com/p/172802/Swell/#Capterra___3495520)

HM

Hannah M.

Digital Products Coordinator

> "Clients love to see their reviews increase after signing up for Swell!"

[See full review](https://www.capterra.com/p/172802/Swell/#Capterra___3845356)

MS

Michael S.

owner

> "The ap is sometimes a little cumbersome to navigate."

[See full review](https://www.capterra.com/p/172802/Swell/#Capterra___3145009)

[View Reviews](https://www.capterra.com/p/172802/Swell/reviews/)

Olivia S.

Director of Marketing

> "Their customer support is exceptional, and they consistently provide guidance, best practices, and timely assistance, making the entire..."

[See full review](https://www.capterra.com/p/177794/rater8/#Capterra___7066454)

KB

Kolbe B.

IT

> "The responses feel like they're pre-generated and not actually AI."

[See full review](https://www.capterra.com/p/177794/rater8/#Capterra___7067908)

KL

Kaitlyn L.

Senior Operations Coordinator

> "Every new feature they launch is designed to either get more reviews, get more exposure for good reviews, or creating new ways to analyze the..."

[See full review](https://www.capterra.com/p/177794/rater8/#Capterra___6779514)

LP

Lynne P.

Marketing Director

> "To date, we have not encountered and problems or found reasons for dissatisfaction working with Rater 8."

[See full review](https://www.capterra.com/p/177794/rater8/#Capterra___6867621)

Kayla Barclay H.

Marketing and PR Consultant

> "They encourage you in a positive way to optimize your reviews and online review platforms like Google Business profile."

[See full review](https://www.capterra.com/p/177794/rater8/#Capterra___7081706)

EB

Erin B.

Practice Manager

> "I do not mind the meetings we have, but if I were to choose anything that I dislike it's the quarterly meetings."

[See full review](https://www.capterra.com/p/177794/rater8/#Capterra___6710703)

LS

Lauryn S.

Marketing Coordinator

> "By utilizing rater8, we are able to actively listen to our patients feedback and gather a better understanding of what it is we are doing..."

[See full review](https://www.capterra.com/p/177794/rater8/#Capterra___6669803)

JL

Jeanine L.

Office Manager

> "not applicable. "

[See full review](https://www.capterra.com/p/177794/rater8/#Capterra___6568102)

Olivia S.

Director of Marketing

> "The platform is user-friendly, and the customer support is exceptional, making the overall experience seamless and effective."

[See full review](https://www.capterra.com/p/177794/rater8/#Capterra___7066454)

GK

Gabrielle K.

Marketing Manager

> "This often creates confusion during quarterly meetings as well since there are doctors and locations that aren't related to SPO."

[See full review](https://www.capterra.com/p/177794/rater8/#Capterra___3136512)

EB

Erin B.

Practice Manager

> "The automation that it provides in sending the surveys to our patients as well as how easy it is to respond to patients comments. "

[See full review](https://www.capterra.com/p/177794/rater8/#Capterra___6710703)

GK

Gabrielle K.

Marketing Manager

> "Integration with our current system wasn't difficult but the software/website isn't very intuitive to navigate in general."

[See full review](https://www.capterra.com/p/177794/rater8/#Capterra___3136512)

KB

Kolbe B.

IT

> "The price for rater8's services are very nice when comparing to other companies similar to rater8."

[See full review](https://www.capterra.com/p/177794/rater8/#Capterra___7067908)

LH

Lori H.

Optometric Concierge

> "Some difficulty navigating at first as lots of capabilities which takes time to familiarize with."

[See full review](https://www.capterra.com/p/177794/rater8/#Capterra___3155443)

TK

Thomas K.

Marketing Operations

> "rater8 has exceeded all expectations and has helped our organization lean into patient feedback as a valuable tool for continual operational..."

[See full review](https://www.capterra.com/p/177794/rater8/#Capterra___6508419)

RS

Robert S.

Review Manager

> "I did not pursue a function which would send a review request more times if no response was received and not answered by our customers."

[See full review](https://www.capterra.com/p/177794/rater8/#Capterra___2619864)

KB

Kolbe B.

IT

> "Seeing updates to the platform is always exciting."

[See full review](https://www.capterra.com/p/177794/rater8/#Capterra___7067908)

JC

Judy C.

Principal

> "Navigating the dashboard is awkward."

[See full review](https://www.capterra.com/p/177794/rater8/#Capterra___3147275)

KL

Kaitlyn L.

Senior Operations Coordinator

> "The service team is the best I have ever seen with getting answers usually in seconds to less than 5 minutes when emailed."

[See full review](https://www.capterra.com/p/177794/rater8/#Capterra___6779514)

EL

Emily L.

Clinic Manager

> "n/a. I do not have anything to add in this section."

[See full review](https://www.capterra.com/p/177794/rater8/#Capterra___3095606)

BS

Barbara S.

Executive Director

> "They are constantly upgrading/improving the platform, which many companies do. But they go the extra step of monitoring your data, meeting..."

[See full review](https://www.capterra.com/p/177794/rater8/#Capterra___4980608)

SV

Sarah V.

Marketing Coordinator

> "I don't feel anything needs improvement."

[See full review](https://www.capterra.com/p/177794/rater8/#Capterra___3335026)

KL

Kaitlyn L.

Senior Operations Coordinator

> "Every time we meet our amazing client success manager, \[sensitive content hidden\] she is excited to show us a plethora of new features that..."

[See full review](https://www.capterra.com/p/177794/rater8/#Capterra___6779514)

GH

Gina H.

Administrator

> "I have not had any issues that I feel need to be improved."

[See full review](https://www.capterra.com/p/177794/rater8/#Capterra___3108120)

[View Reviews](https://www.capterra.com/p/177794/rater8/reviews/)

## User interface

[Swell](https://www.capterra.com/p/172802/Swell/)

4.59 (357)

[rater8](https://www.capterra.com/p/177794/rater8/)

4.98 (183)

### Features

Swell

16/35

-   AI Copilot
-   AI/Machine Learning
-   Alerts/Notifications
-   API
-   Automated Responses
-   Brand Management
-   Competitive Analysis
-   CRM Integration
-   Customer Advocacy
-   Customer Experience Management
-   Customizable Fields
-   Customizable Reports
-   Employee Advocacy
-   Engagement Tracking
-   Generative AI
-   Hashtag Tracking
-   Keyword Tracking
-   Media Monitoring
-   Multi-Channel Distribution
-   Negative Feedback Management
-   Predictive Analytics
-   Reporting/Analytics
-   Response Management
-   Review Monitoring
-   Review Request
-   Review Sharing
-   Scoring
-   Search/Filter
-   Sentiment Analysis
-   SEO Management
-   Social Media Integration
-   Template Management
-   Third-Party Integrations
-   White Label
-   Widgets

[See all features](https://www.capterra.com/p/172802/Swell/#features)

rater8

Top features

17/35

-   AI Copilot
-   AI/Machine Learning
-   Alerts/Notifications
-   API
-   Automated Responses
-   Brand Management
-   Competitive Analysis
-   CRM Integration
-   Customer Advocacy
-   Customer Experience Management
-   Customizable Fields
-   Customizable Reports
-   Employee Advocacy
-   Engagement Tracking
-   Generative AI
-   Hashtag Tracking
-   Keyword Tracking
-   Media Monitoring
-   Multi-Channel Distribution
-   Negative Feedback Management
-   Predictive Analytics
-   Reporting/Analytics
-   Response Management
-   Review Monitoring
-   Review Request
-   Review Sharing
-   Scoring
-   Search/Filter
-   Sentiment Analysis
-   SEO Management
-   Social Media Integration
-   Template Management
-   Third-Party Integrations
-   White Label
-   Widgets

[See all features](https://www.capterra.com/p/177794/rater8/#features)

### Recognition

Swell is recognized as a top-rated tool in 3 Capterra Shortlist reports

rater8

Best Value Reputation ManagementSoftware (2022) 

### Deployment & support

Swell

Deployment

-   Cloud, SaaS, Web-Based
-   Desktop Mac
-   Desktop Windows
-   Desktop Linux
-   On-Premise Windows
-   On-Premise Linux
-   Desktop Chromebook
-   Mobile Android
-   Mobile iPhone
-   Mobile iPad

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

rater8

Deployment

-   Cloud, SaaS, Web-Based
-   Desktop Mac
-   Desktop Windows
-   Desktop Linux
-   On-Premise Windows
-   On-Premise Linux
-   Desktop Chromebook
-   Mobile Android
-   Mobile iPhone
-   Mobile iPad

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

### Company Details

Swell

-   By Swell CX
-   Located in United States
-   Founded in 2016

rater8

-   By rater8
-   Located in United States
-   Founded in

## Popular Comparisons

[Swell](https://www.capterra.com/p/172802/Swell/)[4.59 (357)](https://www.capterra.com/p/172802/Swell/reviews/)

vs

[Trustpilot](https://www.capterra.com/p/169618/Trustpilot/)[4.47 (1,205)](https://www.capterra.com/p/169618/Trustpilot/reviews/)

Contact vendor for pricing

Price

$299/month

4.5

Features

4.4

4.6

Ease of Use

4.6

[View full comparison](https://www.capterra.com/compare/169618-172802/Trustpilot-vs-Swell)

[rater8](https://www.capterra.com/p/177794/rater8/)[4.98 (183)](https://www.capterra.com/p/177794/rater8/reviews/)

vs

[TrueReview](https://www.capterra.com/p/210085/TrueReview/)[4.97 (154)](https://www.capterra.com/p/210085/TrueReview/reviews/)

$109/month

Price

$49/month

4.9

Features

4.9

4.9

Ease of Use

4.9

[View full comparison](https://www.capterra.com/compare/177794-210085/rater8-vs-TrueReview)

[Swell](https://www.capterra.com/p/172802/Swell/)[4.59 (357)](https://www.capterra.com/p/172802/Swell/reviews/)

vs

[TrueReview](https://www.capterra.com/p/210085/TrueReview/)[4.97 (154)](https://www.capterra.com/p/210085/TrueReview/reviews/)

Contact vendor for pricing

Price

$49/month

4.5

Features

4.9

4.6

Ease of Use

4.9

[View full comparison](https://www.capterra.com/compare/172802-210085/Swell-vs-TrueReview)

[rater8](https://www.capterra.com/p/177794/rater8/)[4.98 (183)](https://www.capterra.com/p/177794/rater8/reviews/)

vs

[Trustpilot](https://www.capterra.com/p/169618/Trustpilot/)[4.47 (1,205)](https://www.capterra.com/p/169618/Trustpilot/reviews/)

$109/month

Price

$299/month

4.9

Features

4.4

4.9

Ease of Use

4.6

[View full comparison](https://www.capterra.com/compare/169618-177794/Trustpilot-vs-rater8)

[Swell](https://www.capterra.com/p/172802/Swell/)[4.59 (357)](https://www.capterra.com/p/172802/Swell/reviews/)

vs

[Birdeye](https://www.capterra.com/p/152997/BirdEye/)[4.68 (704)](https://www.capterra.com/p/152997/BirdEye/reviews/)

Contact vendor for pricing

Price

Contact vendor for pricing

4.5

Features

4.6

4.6

Ease of Use

4.7

[View full comparison](https://www.capterra.com/compare/152997-172802/BirdEye-vs-Swell)

[rater8](https://www.capterra.com/p/177794/rater8/)[4.98 (183)](https://www.capterra.com/p/177794/rater8/reviews/)

vs

[Birdeye](https://www.capterra.com/p/152997/BirdEye/)[4.68 (704)](https://www.capterra.com/p/152997/BirdEye/reviews/)

$109/month

Price

Contact vendor for pricing

4.9

Features

4.6

4.9

Ease of Use

4.7

[View full comparison](https://www.capterra.com/compare/152997-177794/BirdEye-vs-rater8)

[Swell](https://www.capterra.com/p/172802/Swell/)[4.59 (357)](https://www.capterra.com/p/172802/Swell/reviews/)

vs

[Yotpo](https://www.capterra.com/p/144389/Yotpo/)[4.53 (376)](https://www.capterra.com/p/144389/Yotpo/reviews/)

Contact vendor for pricing

Price

$199/month

4.5

Features

4.4

4.6

Ease of Use

4.4

[View full comparison](https://www.capterra.com/compare/144389-172802/Yotpo-vs-Swell)

[rater8](https://www.capterra.com/p/177794/rater8/)[4.98 (183)](https://www.capterra.com/p/177794/rater8/reviews/)

vs

[Weave](https://www.capterra.com/p/141842/Weave/)[4.33 (672)](https://www.capterra.com/p/141842/Weave/reviews/)

$109/month

Price

Contact vendor for pricing

4.9

Features

4.3

4.9

Ease of Use

4.5

[View full comparison](https://www.capterra.com/compare/141842-177794/Weave-vs-rater8)

[Swell](https://www.capterra.com/p/172802/Swell/)[4.59 (357)](https://www.capterra.com/p/172802/Swell/reviews/)

vs

[Weave](https://www.capterra.com/p/141842/Weave/)[4.33 (672)](https://www.capterra.com/p/141842/Weave/reviews/)

Contact vendor for pricing

Price

Contact vendor for pricing

4.5

Features

4.3

4.6

Ease of Use

4.5

[View full comparison](https://www.capterra.com/compare/141842-172802/Weave-vs-Swell)

[rater8](https://www.capterra.com/p/177794/rater8/)[4.98 (183)](https://www.capterra.com/p/177794/rater8/reviews/)

vs

[Okendo](https://www.capterra.com/p/176189/Okendo/)[4.85 (224)](https://www.capterra.com/p/176189/Okendo/reviews/)

$109/month

Price

$19/month

4.9

Features

4.6

4.9

Ease of Use

4.8

[View full comparison](https://www.capterra.com/compare/176189-177794/Okendo-vs-rater8)

[Swell](https://www.capterra.com/p/172802/Swell/)[4.59 (357)](https://www.capterra.com/p/172802/Swell/reviews/)

vs

[Podium](https://www.capterra.com/p/164285/Podium/)[4.26 (522)](https://www.capterra.com/p/164285/Podium/reviews/)

Contact vendor for pricing

Price

Contact vendor for pricing

4.5

Features

4.2

4.6

Ease of Use

4.3

[View full comparison](https://www.capterra.com/compare/164285-172802/Podium-vs-Swell)

[rater8](https://www.capterra.com/p/177794/rater8/)[4.98 (183)](https://www.capterra.com/p/177794/rater8/reviews/)

vs

[Shopper Approved](https://www.capterra.com/p/179680/Shopper-Approved/)[4.86 (132)](https://www.capterra.com/p/179680/Shopper-Approved/reviews/)

$109/month

Price

Contact vendor for pricing

4.9

Features

4.7

4.9

Ease of Use

4.8

[View full comparison](https://www.capterra.com/compare/177794-179680/rater8-vs-Shopper-Approved)