# Compare Swell vs TrueReview 2026 | Capterra > Unsure of what to choose? Check Capterra to compare TrueReview and Swell based on pricing, features, product details, and verified reviews. Source: https://www.capterra.com/compare/172802-210085/Swell-vs-TrueReview --- # TrueReview vs Swell Features and Cost Comparison Last updated June 4th, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team.[Learn more](https://www.capterra.com/our-story/) Your comparison: TrueReviewSwell2/4 selected [TrueReview](https://www.capterra.com/p/210085/TrueReview/)[5.0 (153)](https://www.capterra.com/p/210085/TrueReview/reviews/) [Swell](https://www.capterra.com/p/172802/Swell/)[4.6 (357)](https://www.capterra.com/p/172802/Swell/reviews/) [## TrueReview](https://www.capterra.com/p/210085/TrueReview/)[5.0 (153)](https://www.capterra.com/p/210085/TrueReview/reviews/) Starting Price $49.00/month Value-for-Money 4.8 Functionality 4.9 Ease of Use 4.9 Customer Service 5 Reviews Sentiment Based on [153 reviews](#user-reviews) Positive 153 Neutral 0 Negative 0 [## Swell](https://www.capterra.com/p/172802/Swell/)[4.6 (357)](https://www.capterra.com/p/172802/Swell/reviews/) Starting Price Contact vendor Value-for-Money 4.5 Functionality 4.5 Ease of Use 4.6 Customer Service 4.6 Reviews Sentiment CP TC Based on [357 reviews](#user-reviews) Positive 326 Neutral 18 Negative 13 ## Send this comparison chart to my inbox ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. What’s your intended use case? ## Summary * * * Key features rated by users Features selected based on 4,094 reviews from review management software users. about the Fit Score methodology. Fit Score methodology Our Fit Score reflects how reviewers rate a product’s performance against a set of features reviewers rate as most important. A higher score indicates the product is rated better in delivering what reviewers most care about. If the Fit Score is not shown for a specific product, that only means there are currently not enough relevant data points to develop a meaningful score. It does not indicate that the product should be excluded from further evaluation. Best for Methodology 88%Fit High performer Feature ratings Review Request 4.9 Negative Feedback Management 4.8 Review Monitoring 4.8 Response Management 4.9 Review Notification 4.9 83%Fit Feature ratings Review Request 4.6 Negative Feedback Management 4.4 Review Monitoring 4.7 Response Management 4.4 Review Notification 4.5 User satisfaction User satisfaction 5.0 User reviews[153](https://www.capterra.com/p/210085/TrueReview/reviews/) Ease of use 4.9 Functionality 4.9 Value for money 4.8 Customer support 5.0 User satisfaction 4.6 User reviews[357](https://www.capterra.com/p/172802/Swell/reviews/) Ease of use 4.6 Functionality 4.5 Value for money 4.5 Customer support 4.6 Price starts from Price starts from $49Flat Rate, Per Month - Free version - Free trial Price starts from \-- - Free version - Free trial Best for Best for TrueReview is ideal for businesses of all sizes across various industries aiming to enhance online reputation, boost customer satisfaction, and drive growth through effective review management. Best for Swell is built for Dental Service Organizations (DSOs), Medical Service Organizations (MSOs), and private-equity-backed specialty practice groups with multiple locations. ## User reviews Pros & cons Julia M. Director of Marketing > "Not only is it easy to build review request campaigns for customers across unique locations, but the..." [See full review](https://www.capterra.com/p/210085/TrueReview/#Capterra___7105435) SB Sydney B. VP of Account Strategy > "Visual customization is lacking; cannot update fonts, change colors besides the background color,..." [See full review](https://www.capterra.com/p/210085/TrueReview/#Capterra___6838415) NA Nnamdi A. Director > "The platform has been dependable for consistently requesting and capturing patient feedback, which..." [See full review](https://www.capterra.com/p/210085/TrueReview/#Capterra___7120374) Chris C. Marketing Manager > "Our previous third-party solution was delivering declining responses and was limited." [See full review](https://www.capterra.com/p/210085/TrueReview/#Capterra___7137213) SB Shirin B. President > "This allows us to proactively resolve issues, improve the customer experience, and demonstrate that..." [See full review](https://www.capterra.com/p/210085/TrueReview/#Capterra___7105605) BD Brittany D. Owner > "Had to use zapier was one of the biggest complaints but I don’t see how else to connect to acuity." [See full review](https://www.capterra.com/p/210085/TrueReview/#Capterra___7105441) NA Nnamdi A. Director > "Implementation was straightforward, staff adoption was smooth, and the system runs with minimal..." [See full review](https://www.capterra.com/p/210085/TrueReview/#Capterra___7120374) LI Luke I. Owner > "Setting up SMS was a little harder, but that was my issue as I did not have the time t set it up." [See full review](https://www.capterra.com/p/210085/TrueReview/#Capterra___6859087) RZ Reza Z. President > "This allows for proactive mitigation and customer service remediation to make things right." [See full review](https://www.capterra.com/p/210085/TrueReview/#Capterra___7105599) Tyler N. Marketing Director > "The Zapier integrations have been iffy." [See full review](https://www.capterra.com/p/210085/TrueReview/#Capterra___7106918) CA Cameron A. Community Relations Manager > "We've implemented the API to post reviews to our website- also seamless." [See full review](https://www.capterra.com/p/210085/TrueReview/#Capterra___7105447) AG Ashley G. Director > "The lack of SMS availability in Australia was a bit disappointing." [See full review](https://www.capterra.com/p/210085/TrueReview/#Capterra___7021781) SB Shirin B. President > "It helps us manage client retention and customer satisfaction scores." [See full review](https://www.capterra.com/p/210085/TrueReview/#Capterra___7105605) RC Rene C. Owner > "Its counterintuitive, adding a contact doesnt seem like a good way to describe submitting a review..." [See full review](https://www.capterra.com/p/210085/TrueReview/#Capterra___6675640) SB Shirin B. President > "I like the UI and the text and email feature that clients get after their service." [See full review](https://www.capterra.com/p/210085/TrueReview/#Capterra___7105605) EN Erik N. Owner > "Not being able to create a 2nd campaign under my package." [See full review](https://www.capterra.com/p/210085/TrueReview/#Capterra___6815746) WJ William J. Owner > "The learning curve is almost non-existent and it has many amazing features for you to personalize..." [See full review](https://www.capterra.com/p/210085/TrueReview/#Capterra___7153910) CG Camie G. Sales and Marketing Manager > "There is a tiny refresh issue with new reviews." [See full review](https://www.capterra.com/p/210085/TrueReview/#Capterra___6683051) Chris C. Marketing Manager > "The scheduling feature for sending batch requests is a great feature." [See full review](https://www.capterra.com/p/210085/TrueReview/#Capterra___7137213) SH Sunny H. Marketing Manager > "Currently that is no longer saved/auto populated." [See full review](https://www.capterra.com/p/210085/TrueReview/#Capterra___6555253) Julia M. Director of Marketing > "We are thankful for TrueReview's assistance in helping reach new clients through the growth of our..." [See full review](https://www.capterra.com/p/210085/TrueReview/#Capterra___7105435) RC Rene C. Owner > "I dont like how you submit multiple review requests." [See full review](https://www.capterra.com/p/210085/TrueReview/#Capterra___6675640) Anthony K. Marketing Manager > "The email automation saves us time, and we've seen an increase in our online review volume since..." [See full review](https://www.capterra.com/p/210085/TrueReview/#Capterra___6873230) JL J L. COO > "This is detrimental for a small business. " [See full review](https://www.capterra.com/p/210085/TrueReview/#Capterra___6545142) CA Cameron A. Community Relations Manager > "Any question was answered quickly by team members- and our new account was up and running in a..." [See full review](https://www.capterra.com/p/210085/TrueReview/#Capterra___7105447) OG Olivier G. ceo > "I’ve never had customer service like this." [See full review](https://www.capterra.com/p/210085/TrueReview/#Capterra___7044828) JP Jessica P. Office Manager > "We were able to integrate it into our CRM easily through Zapier and worked great!" [See full review](https://www.capterra.com/p/210085/TrueReview/#Capterra___7109782) TP Todd P. Owner > "Sometimes it's hard to find what you want." [See full review](https://www.capterra.com/p/210085/TrueReview/#Capterra___6545121) SB Shirin B. President > "Instead of reacting after the fact, we are able to engage, respond, and make things right in real..." [See full review](https://www.capterra.com/p/210085/TrueReview/#Capterra___7105605) CN Christina N. Practice Administrator > "I am really struggling to find something I do not care for" [See full review](https://www.capterra.com/p/210085/TrueReview/#Capterra___6545413) PD Patrick D. Broker of Record > "The automatic follow up and tracking is also a great feature." [See full review](https://www.capterra.com/p/210085/TrueReview/#Capterra___7070596) SH Samuel H. Owner > "Not customizable enough." [See full review](https://www.capterra.com/p/210085/TrueReview/#Capterra___4131811) CQ Cornelius Q. Onwer > "I especially love how it integrates with multiple platforms, making it seamless to collect reviews..." [See full review](https://www.capterra.com/p/210085/TrueReview/#Capterra___6562854) MW Manny W. Managing Director > "Certain features were unavailable." [See full review](https://www.capterra.com/p/210085/TrueReview/#Capterra___3159041) [View Reviews](https://www.capterra.com/p/210085/TrueReview/reviews/) CP Cher P. Practice Director > "Easy to use, very efficient, and helps us consistently gather patient feedback while also strengthening our online..." [See full review](https://www.capterra.com/p/172802/Swell/#Capterra___7127949) SS Shannon S. CEO > "I consider that a huge mistake and personally believe that had I stayed with Swell, I'd be closing in on 2000..." [See full review](https://www.capterra.com/p/172802/Swell/#Capterra___6431909) TC Tracy C. Owner > "Our texting campaigns for broader messaging to our clientele was effortless and fruitful." [See full review](https://www.capterra.com/p/172802/Swell/#Capterra___7027304) HM Holly M. Operations Manager > "The only thing I dont like it that if a patient leaves a review directly though google and not by clciking the sweep..." [See full review](https://www.capterra.com/p/172802/Swell/#Capterra___6006013) TC Tracy C. Owner > "Swell is highly recommended by us for our communications with clientele which has allowed our business to grow..." [See full review](https://www.capterra.com/p/172802/Swell/#Capterra___7027304) AJ Amy J. Manager > "Creating a chat to a new member wasn't the easiest to figure out." [See full review](https://www.capterra.com/p/172802/Swell/#Capterra___6677337) CP Cher P. Practice Director > "Overall, a very positive experience, simple to use, effective, and helpful for managing patient feedback and..." [See full review](https://www.capterra.com/p/172802/Swell/#Capterra___7127949) SS Shannon S. CEO > "Not only did their CEO never return a call, that company hasn't been much heard of since." [See full review](https://www.capterra.com/p/172802/Swell/#Capterra___6431909) KA Kyle A. Practice Manager > "Great, It's an excellent service that allows ease of access for reviews to patients and User Interface for it's..." [See full review](https://www.capterra.com/p/172802/Swell/#Capterra___6549695) SB Scott B. Marketing Director > "After four months of hearing that the Swell development team is working on it, I finally resorted to posting a..." [See full review](https://www.capterra.com/p/172802/Swell/#Capterra___5091583) JS James S. Founder > "Promotes feedback and client ratings to show the quality and variety of client experiences at Shamrock Sailing..." [See full review](https://www.capterra.com/p/172802/Swell/#Capterra___6348242) HDD H David D. Installed Sales Manager > "Could never speak to somebody, had to be chat or email. " [See full review](https://www.capterra.com/p/172802/Swell/#Capterra___5091558) TC Tracy C. Owner > "We love the ease of use for efficiently communicating with our clientele where they are - which is digital!" [See full review](https://www.capterra.com/p/172802/Swell/#Capterra___7027304) AF Alan F. Owner > "We lost the ability to text our customers, through no fault of Swell, but when we called support we got their..." [See full review](https://www.capterra.com/p/172802/Swell/#Capterra___4349261) BS Brian S. owner > "Working with Swell has been wonderful and the number of reviews we have received from our patients in the 4 months..." [See full review](https://www.capterra.com/p/172802/Swell/#Capterra___6585248) MJO Mary Jo O. owner > "I find the dashboard confusing at time - too many tabs and it doesn't open on the review page that I had asked for" [See full review](https://www.capterra.com/p/172802/Swell/#Capterra___3866427) HM Holly M. Operations Manager > "I love that I can acess all our offices reviews in one place without going into all three google business accounts." [See full review](https://www.capterra.com/p/172802/Swell/#Capterra___6006013) KS Karen S. GM > "The automation system never worked right" [See full review](https://www.capterra.com/p/172802/Swell/#Capterra___5092494) SB Scott B. Marketing Director > "The product works great at solicitating reviews and responding to the results." [See full review](https://www.capterra.com/p/172802/Swell/#Capterra___5091583) AV Amy V. Interior Designer > "Not a fan of the archives, it is tricky to find an older conversation" [See full review](https://www.capterra.com/p/172802/Swell/#Capterra___5091794) JN Jacob N. Marketing Coordinator > "I liked the ability to message clients through email and text." [See full review](https://www.capterra.com/p/172802/Swell/#Capterra___5019760) MA Michael A. dentist > "customer service was horrible when I was using it." [See full review](https://www.capterra.com/p/172802/Swell/#Capterra___5098631) AP Amber P. Marketing Director > "We find that many patients want to communicate via text and Swell allows us to do that while keeping the..." [See full review](https://www.capterra.com/p/172802/Swell/#Capterra___3843045) BL Brandi L. Director of care navigation > "We still get pretty frustrated with the notification system and messages just not showing up." [See full review](https://www.capterra.com/p/172802/Swell/#Capterra___3843190) JF Jonathan F. Owner > "He’s easy to reach snd to communicate with." [See full review](https://www.capterra.com/p/172802/Swell/#Capterra___6722192) CC Crisel C. CEO > "I feel they didn’t deliver what they had sold" [See full review](https://www.capterra.com/p/172802/Swell/#Capterra___6001512) AT Archita T. marketing professional > "doctors are so friendly and helpful." [See full review](https://www.capterra.com/p/172802/Swell/#Capterra___6482320) MG Michelle G. Dir of Info Services > "The support team is knowlegeable but the time to resolve support issues using the chat function is super slow as if..." [See full review](https://www.capterra.com/p/172802/Swell/#Capterra___3495552) JF Jonathan F. Owner > "The team behind Swell is incredible." [See full review](https://www.capterra.com/p/172802/Swell/#Capterra___6722192) HDD H David D. Installed Sales Manager > "Customer service was awful. " [See full review](https://www.capterra.com/p/172802/Swell/#Capterra___5091558) VB Vicky B. Office Manager > "easy to use" [See full review](https://www.capterra.com/p/172802/Swell/#Capterra___6622304) SE Susan E. Marketing > "It currently doesn't allow attachments to be sent, sometimes clients send us screenshots of something and we are..." [See full review](https://www.capterra.com/p/172802/Swell/#Capterra___3516907) BS Brian S. owner > "Very easy to set up and get on board with them." [See full review](https://www.capterra.com/p/172802/Swell/#Capterra___6585248) EB Evan B. Owner > "In fact I initially stopped using Swell, because I did not like the person helping me and then when I was talked..." [See full review](https://www.capterra.com/p/172802/Swell/#Capterra___3829468) JR Jen R. Director of Operations > "I love that we can customize which providers patients are sent the text message to write a review." [See full review](https://www.capterra.com/p/172802/Swell/#Capterra___3843023) SB Scott B. President > "Unfortunately, I was not able to continue using it due to a lack of a few features that are needed in my operation. ..." [See full review](https://www.capterra.com/p/172802/Swell/#Capterra___3496755) KS Karen S. GM > "We found swell customer service to be available and helpful" [See full review](https://www.capterra.com/p/172802/Swell/#Capterra___5092494) BV Blake V. Customer success manager > "Many of my coworkers aren't announced when they are assigned to a conversation." [See full review](https://www.capterra.com/p/172802/Swell/#Capterra___3829102) HDD H David D. Installed Sales Manager > "We have left Swell and we are happy to pay more with one of your competitors." [See full review](https://www.capterra.com/p/172802/Swell/#Capterra___5091558) NH Nallele H. Front desk > "Sometimes swell loses connection with the server" [See full review](https://www.capterra.com/p/172802/Swell/#Capterra___3690275) MS Megan S. Pet Services Manager > "I like being able to text our clients and have a history log of conversations." [See full review](https://www.capterra.com/p/172802/Swell/#Capterra___3862566) EC Erin C. Insurance Coordinator > "I had a slightly difficult time finding where in the software to find patients so we could remove them from contact,..." [See full review](https://www.capterra.com/p/172802/Swell/#Capterra___3136504) JR Jen R. Director of Operations > "I also love that you can choose to send certain messaging contingent on the service that took place." [See full review](https://www.capterra.com/p/172802/Swell/#Capterra___3843023) CJG Christine Joy G. HR Officer > "It's hard to find the reviews addressed to me. " [See full review](https://www.capterra.com/p/172802/Swell/#Capterra___3860430) Gurvinder K. Best ever app for texting, sms for buisness" > "This platform allows massages to clients to ask for Google product reviews for my business which is important for my..." [See full review](https://www.capterra.com/p/172802/Swell/#Capterra___3494417) EB Evan B. Owner > "I wanted out of my expensive contract and was told no." [See full review](https://www.capterra.com/p/172802/Swell/#Capterra___3829468) AG Alisha G. Office Manager > "I like the fact that I can customize my settings, then turn on auto reviews and never have to manually send review..." [See full review](https://www.capterra.com/p/172802/Swell/#Capterra___3136474) EB Evan B. Owner > "Review alert is slow." [See full review](https://www.capterra.com/p/172802/Swell/#Capterra___3829468) SG Savannah G. Marketing Manager > "The website chat feature has been a huge help because potential customers do not have to stay on the website for us..." [See full review](https://www.capterra.com/p/172802/Swell/#Capterra___3495548) JF Jo F. Loan Officer > "Sometimes the page runs slower, still needs to remove older version of site" [See full review](https://www.capterra.com/p/172802/Swell/#Capterra___3136464) KR Krista R. CISR > "Our clients are at easy in using the texting platform, which makes interaction with them much more enjoyable." [See full review](https://www.capterra.com/p/172802/Swell/#Capterra___3829233) KM Kalina M. Owner > "It is not perfect, they need to improve single text it is frustrating and confusing to the person receiving it." [See full review](https://www.capterra.com/p/172802/Swell/#Capterra___3489835) LS Leon S. President > "We really like the group chat feature whereby the customer can choose the department that he wants to communicate to..." [See full review](https://www.capterra.com/p/172802/Swell/#Capterra___3151895) JS Jessica S. Office Manager > "We have tried numerous things such as setting a guardian, a parent, or guarantor but it has not worked yet." [See full review](https://www.capterra.com/p/172802/Swell/#Capterra___3144942) AP Amber P. Marketing Director > "This is especially helpful when multiple internal team members are answering inquiries." [See full review](https://www.capterra.com/p/172802/Swell/#Capterra___3843045) MN Michael N. Owner > "Initially it was excellent, however my reviews have been stagnant for several months, which now is pusjing me to..." [See full review](https://www.capterra.com/p/172802/Swell/#Capterra___3501728) SR Sara R. Marketing Director > "I love the ease of use in adding contacts, communicating with them, and easily managing responses." [See full review](https://www.capterra.com/p/172802/Swell/#Capterra___3829176) RS Rebecca S. Owner/Operator > "So being trapped in to a contract where the claims of service are not being met." [See full review](https://www.capterra.com/p/172802/Swell/#Capterra___3148827) AV Amy V. Interior Designer > "It has been great and more budget friendly" [See full review](https://www.capterra.com/p/172802/Swell/#Capterra___5091794) MS Michael S. owner > "Some of the few difficulties may well be chocked up to user error and lack of familiarity with the software." [See full review](https://www.capterra.com/p/172802/Swell/#Capterra___3145009) CM Cassie M. Practice Administrator > "It is very reasonably priced as well." [See full review](https://www.capterra.com/p/172802/Swell/#Capterra___5084005) FO Frazier O. Head of Marketing > "They're a smaller company which caused some issues between one of our APIs. " [See full review](https://www.capterra.com/p/172802/Swell/#Capterra___3350801) HG Heather G. Administrator > "Swell is very helpful for getting reviews" [See full review](https://www.capterra.com/p/172802/Swell/#Capterra___5092222) TM Tara M. Assistant Administrative Manager > "Software tends to glitch a lot or gives an error message." [See full review](https://www.capterra.com/p/172802/Swell/#Capterra___3137202) KS Karen S. GM > "Nice people, not our favorite but we liked their staff" [See full review](https://www.capterra.com/p/172802/Swell/#Capterra___5092494) MT Marina T. Band and Orchestra Manager > "Threads already in conversation between two other people SHOULD NOT BE SENT VIA EMAIL TO ALL." [See full review](https://www.capterra.com/p/172802/Swell/#Capterra___3136495) JM Jodi M. VP > "I love that I don’t have to contact each customer every morning like I used to do and it sends out Links to leave..." [See full review](https://www.capterra.com/p/172802/Swell/#Capterra___3146589) SB Staci B. Manager > "I find the interface to be slightly harder to navigate in comparison to Podium" [See full review](https://www.capterra.com/p/172802/Swell/#Capterra___3516909) WS Will S. owner/manager > "What we found is customers are using it to find products and inquire about other services our business offers, much..." [See full review](https://www.capterra.com/p/172802/Swell/#Capterra___3509454) DJ Dan J. Owner > "Of course I forgot and didn't realize I was being charged the monthy fee until I looked at my credit card bill. " [See full review](https://www.capterra.com/p/172802/Swell/#GetApp___3324509) RC Richard C. Manager > "We are able to increase positive reviews and stay in contact with customers in a format that they enjoy and seem to..." [See full review](https://www.capterra.com/p/172802/Swell/#Capterra___3145100) RS Rebecca S. Owner/Operator > "Not only to have issues from the start, but I was misled about a seasonal contract, as I am a seasonal business." [See full review](https://www.capterra.com/p/172802/Swell/#Capterra___3148827) MJ Melody J. sales > "It is a convenient tool that connects me with my customers. Though there are glitches with some of the features,..." [See full review](https://www.capterra.com/p/172802/Swell/#Capterra___3151545) SI Steven I. Marketing & Media Director > "Don't advertise use of an API when the API is worthless." [See full review](https://www.capterra.com/p/172802/Swell/#Capterra___3509259) JS Jessica S. Office Manager > "We love the ability to text our patients and chat with them when they are not able to take a phone call." [See full review](https://www.capterra.com/p/172802/Swell/#Capterra___3144942) EB Evan B. Owner > "I do not find the support to be great." [See full review](https://www.capterra.com/p/172802/Swell/#Capterra___3829468) VW Veronica W. Marketing Manager > "Although clumsy in some aspects it overall fits our needs at the time being as being a way to contact and stay in..." [See full review](https://www.capterra.com/p/172802/Swell/#Capterra___3136525) MR Martha R. Office manager > "Sometimes the text don’t get send right." [See full review](https://www.capterra.com/p/172802/Swell/#Capterra___3495520) HM Hannah M. Digital Products Coordinator > "Clients love to see their reviews increase after signing up for Swell!" [See full review](https://www.capterra.com/p/172802/Swell/#Capterra___3845356) MS Michael S. owner > "The ap is sometimes a little cumbersome to navigate." [See full review](https://www.capterra.com/p/172802/Swell/#Capterra___3145009) [View Reviews](https://www.capterra.com/p/172802/Swell/reviews/) ## User interface 4.97 (153) [Swell](https://www.capterra.com/p/172802/Swell/) 4.59 (357) ### Features Do these products fit your needs? Prioritize real-user-identified key features according to your needs to find your best fit. \--% Fit vs \--% Fit Activity Dashboard 207 Important Activity Tracking 150 Important AI Copilot 120 Important TrueReview Top features 45/50 - Activity Dashboard - Activity Tracking - AI Copilot - Alerts/Notifications - API - Campaign Management - Chat/Messaging - Commenting/Notes - Communication Management - CRM - Customer Experience Management - Customizable Branding - Customizable Reports - Customizable Templates - Dashboard - Data Import/Export - Email Management - Email Reminders - Engagement Tracking - Feedback Management - Generative AI - Monitoring - Multi-Channel Campaigns - Multi-Language - Multi-Location - Negative Feedback Management - Performance Metrics - Purchasing & Receiving - Ratings/Reviews - Real-Time Analytics - Real-Time Data - Real-Time Notifications - Reminders - Reporting & Statistics - Response Management - Review Badge Management - Review Monitoring - Review Notification - Review Request - Sentiment Analysis - SEO Management - SMS Messaging - Social Media Integration - Social Promotion - Social Sharing - Survey/Poll Management - Surveys & Feedback - Template Management - Third-Party Integrations - Visual Analytics [See all features](https://www.capterra.com/p/210085/TrueReview/#features) Swell 41/50 - Activity Dashboard - Activity Tracking - AI Copilot - Alerts/Notifications - API - Campaign Management - Chat/Messaging - Commenting/Notes - Communication Management - CRM - Customer Experience Management - Customizable Branding - Customizable Reports - Customizable Templates - Dashboard - Data Import/Export - Email Management - Email Reminders - Engagement Tracking - Feedback Management - Generative AI - Monitoring - Multi-Channel Campaigns - Multi-Language - Multi-Location - Negative Feedback Management - Performance Metrics - Purchasing & Receiving - Ratings/Reviews - Real-Time Analytics - Real-Time Data - Real-Time Notifications - Reminders - Reporting & Statistics - Response Management - Review Badge Management - Review Monitoring - Review Notification - Review Request - Sentiment Analysis - SEO Management - SMS Messaging - Social Media Integration - Social Promotion - Social Sharing - Survey/Poll Management - Surveys & Feedback - Template Management - Third-Party Integrations - Visual Analytics [See all features](https://www.capterra.com/p/172802/Swell/#features) ### Recognition TrueReview is recognized as a top-rated tool in 2 Capterra Shortlist reports Best Value Reputation ManagementSoftware (2026)  Swell is recognized as a top-rated tool in 3 Capterra Shortlist reports ### Deployment & support TrueReview Deployment - Cloud, SaaS, Web-Based - Desktop Mac - Desktop Windows - Desktop Linux - On-Premise Windows - On-Premise Linux - Desktop Chromebook - Mobile Android - Mobile iPhone - Mobile iPad Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Swell Deployment - Cloud, SaaS, Web-Based - Desktop Mac - Desktop Windows - Desktop Linux - On-Premise Windows - On-Premise Linux - Desktop Chromebook - Mobile Android - Mobile iPhone - Mobile iPad Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos ### Company Details TrueReview - By TrueReview - Located in United States - Founded in 2019 Swell - By Swell CX - Located in United States - Founded in 2016 ## Popular Comparisons [TrueReview](https://www.capterra.com/p/210085/TrueReview/)[4.97 (153)](https://www.capterra.com/p/210085/TrueReview/reviews/) vs [Trustpilot](https://www.capterra.com/p/169618/Trustpilot/)[4.47 (1,205)](https://www.capterra.com/p/169618/Trustpilot/reviews/) $49/month Price $299/month 4.9 Features 4.4 4.9 Ease of Use 4.6 [View full 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