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CustomerSuccessBox vs SmartKarrot: Which is a better fit?

Updated on August 18th, 2024
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Summary
Features in Customer Success
24
50
  • Customer History
43
Best performer
50
  • Chat/Messaging
  • Churn Management
  • Collaboration Tools
User satisfaction
4.6
User reviews14
Ease of use
4.4
Functionality
4.4
Value for money
4.5
Customer support
4.6
4.4
User reviews37
Ease of use
4.2
Functionality
4.3
Value for money
4.4
Customer support
4.8
Price starts from
/user
Monthly subscription
Free version
Free trial
Yearly subscription
Free version
Free trial
Best for

B2B SaaS companies with 'Inside' Customer Success teams. Inside success teams need a success platform enabling them to manage hundreds of customers.

SaaS & Enterprises applications. Recurring revenue businesses, customer success, product success, and customer engagement.

User reviews
pros & cons
1 / 4
View Reviews
1 / 4
View Reviews
Video reviews
No video reviews yet
No video reviews yet
User interface
No videos provided by vendor
No videos provided by vendor
172954
4 screenshots
189459
5 screenshots

CustomerSuccessBox

24/50
  • Chat/Messaging
  • Churn Management
  • Collaboration Tools
  • Configurable Workflow
  • Contact Management
  • CRM
  • Customer Database
  • Customizable Branding
  • Customizable Forms
  • Customizable Reports
  • Customizable Templates
  • Drag & Drop
  • Email Management
  • Engagement Tracking
  • Feedback Management
  • Knowledge Base Management
  • Multi-Channel Communication
  • Multi-Language
  • NPS of Customers
  • Real-Time Notifications
  • Renewal Management
  • Reporting/Analytics
  • Social Media Integration
  • Survey/Poll Management
  • Surveys & Feedback
  • Widgets
  • Account Alerts
  • Account Management
  • Activity Dashboard
  • Activity Tracking
  • API
  • Communication Management
  • Customer Engagement
  • Customer Experience Management
  • Customer History
  • Customer Management
  • Customer Segmentation
  • Event Triggered Actions
  • Health Score
  • Monitoring
  • Onboarding
  • Performance Metrics
  • Real-Time Data
  • Reporting & Statistics
  • Revenue Management
  • Task Management
  • Third-Party Integrations
  • Usage Tracking/Analytics
  • Win/Loss Analysis
  • Workflow Management
See All features
Hide Customer Success Software Features -

SmartKarrot

Top Features
43/50
Show Customer Success Software Features +

CustomerSuccessBox

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SmartKarrot

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CustomerSuccessBox
Deployment
  • Cloud, SaaS, Web-Based
  • Desktop - Mac
  • Desktop - Windows
  • Desktop - Linux
  • Desktop - Chromebook
  • On-Premise - Windows
  • On-Premise - Linux
  • Mobile - Android
  • Mobile - iPhone
  • Mobile - iPad
Support
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
Training
  • In Person
  • Live Online
  • Webinars
  • Documentation
  • Videos
SmartKarrot
Deployment
  • Cloud, SaaS, Web-Based
  • Desktop - Mac
  • Desktop - Windows
  • Desktop - Linux
  • Desktop - Chromebook
  • On-Premise - Windows
  • On-Premise - Linux
  • Mobile - Android
  • Mobile - iPhone
  • Mobile - iPad
Support
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
Training
  • In Person
  • Live Online
  • Webinars
  • Documentation
  • Videos
CustomerSuccessBox
  • By CustomerSuccessBox
  • Located in India
  • Founded in 2016
SmartKarrot
  • By SmartKarrot
  • Located in United States
  • Founded in 2018
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