# Rocketlane Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about Rocketlane Software - reviews, pricing plans, popular comparisons to other Project Management products and more. Source: https://www.capterra.com/compare/172954-232772/CustomerSuccessBox-vs-Rocketlane --- # Rocketlane Software Review 2026: Features, Integrations, Pros & Cons Last updated on June 3, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Users](#users)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Rocketlane ## What is Rocketlane? Running multiple client-facing projects? Rocketlane is a purpose-built tool made to manage and deliver client-facing projects. It uniquely combines project management, document collaboration and communication to help you hit your projects goals, accelerate time to value and deliver a 5-star customer experience. With Rocketlane, teams can templatize project plans, automate status updates, manage resources, track time, run reports, and collaborate seamlessly. Start your free trial today. ## What is Rocketlane used for? [Project Management](https://www.capterra.com/project-management-software/)[Project Tracking](https://www.capterra.com/project-tracking-software/)[Onboarding](https://www.capterra.com/onboarding-software/) Recognitions Shortlist Overall rating Based on 127 user reviews Reviews sentiment Positive 99% Neutral 0% Negative 1% Starting price $19 Per User, Per Month Free trial available Capterra Shortlist charts the highest-rated and most popular products... - Professional Services Automation / 2026 - Time Tracking / 2026 - Workflow Management / 2026 - Customer Success / 2025 Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... ## Rocketlane alternatives [4.2 (2,043)](https://www.capterra.com/p/135757/NetSuite/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 85% of reviewers rated it above 4 stars [4.2 (991)](https://www.capterra.com/p/113540/Bitrix24/reviews/) Starting price $69.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 82% of reviewers rated it above 4 stars Highest Rated [4.5 (3,508)](https://www.capterra.com/p/79104/Smartsheet/reviews/) Starting price $12.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 92% of reviewers rated it above 4 stars [4.4 (15,381)](https://www.capterra.com/p/19319/JIRA/reviews/) Starting price $7.91 Per User, Per Month Pricing Options Free Trial Free Version User Rating 91% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/232772/Rocketlane/alternatives/) ## FAQs about Rocketlane Overview ### What problems does Rocketlane solve? Rocketlane solves scattered customer onboarding, unclear task ownership, and poor project visibility by centralizing timelines, milestones, client communication, time tracking, and status reporting. Customer success, implementation, professional services, project managers, and delivery teams use it to reduce manual updates, surface blockers early, manage resources, and keep clients aligned. Answer based on 88 reviews Overview ### Which roles and teams benefit most from Rocketlane? Rocketlane is most used by implementation, onboarding, and customer success teams that manage client delivery, project milestones, and cross-functional communication. Consultants, business analysts, and solution architects rely on it to coordinate requirements and handoffs, while software engineers and executives use it for visibility into progress, timelines, and delivery outcomes. Answer based on 127 reviews Overview ### What company size and industries is Rocketlane built for? Rocketlane is built for small businesses and IT services teams first, with 45% of reviewers from small companies and 40% from Information Technology and Services. It also fits midsize businesses at 32% and enterprises at 23%, with strong use in Computer Software at 30% and Marketing and Advertising at 5%. Answer based on 127 reviews Features and Usability ### What are the key features of Rocketlane? Rocketlane includes core project management tools like task management, project tracking, Gantt/timeline view, and timesheet management. Its differentiating features center on customer onboarding, with client portals, milestone tracking, customizable templates, and collaboration tools such as comments, chat, and status reports that keep internal teams and customers aligned. Answer based on 44 reviews Integrations ### Which third-party tools and platforms does Rocketlane integrate with? Rocketlane integrates with Jira, Slack, HubSpot CRM, and Salesforce Platform, with additional connections for Google Calendar, Workato, and Zapier. These integrations cover project tracking, team communication, CRM data sync, scheduling, and automation, giving Rocketlane 7 third-party integrations across common customer onboarding and delivery workflows. Answer based on 22 reviews Getting Started and Support ### What training and onboarding options does Rocketlane offer? Rocketlane provides live online sessions, webinars, documentation, and videos to help teams get started. Live online sessions and webinars support guided learning, while documentation and videos offer written and visual reference material for self-paced setup and feature review. Answer based on 5 reviews Getting Started and Support ### What customer support options does Rocketlane offer, and how do users rate the experience? Rocketlane offers email/help desk, FAQ/forum, knowledge base, phone support, 24/7 live rep, and chat. Users often describe support as responsive, helpful, and attentive to feedback, with quick assistance during setup and ongoing use. Some report delayed replies, recurring issue resolution, and occasional friction with chat notifications. Answer based on 23 reviews Task management ### How well does Rocketlane handle task management? Rocketlane keeps task management clear and organized with assignments, deadlines, status tracking, and project visibility. Many customer onboarding, services, and cross-functional teams like the Kanban boards, milestones, and transparency for clients. Some users want easier date changes, stronger task grouping, more drag-and-drop options, and simpler calendar syncing. Answer based on 32 reviews ## Who uses Rocketlane? Based on Capterra reviews from the past 3 years Talk to a software expert to get a free software list tailored to your business needs Company size Based on 108 reviews 100% 75% 50% 25% Smallbusiness Midsizebusinesses Enterprise Top job functions Based on 108 reviews Consulting 25% Consulting 25% IT & Software Development 24% Customer Services & Support 12% Engineering 11% Others 28% Top industries Based on 108 reviews Information Technology and Services 51% Computer Software 35% Marketing and Advertising 6% Accounting 5% Other 3% ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Task Management 4.7 (83) 77.11% of 83 reviewers that rated this feature as important or highly important Create, manage and track all task activities and progression Multiple Projects 4.6 (59) 69.49% of 59 reviewers that rated this feature as important or highly important Ability to handle several projects simultaneously Project Planning/Scheduling 4.7 (53) 81.13% of 53 reviewers that rated this feature as important or highly important Defining the project's scope, deliverables, schedules, resources, budget, critical path, dependencies and constraints Task Progress Tracking 4.6 (42) 64.29% of 42 reviewers that rated this feature as important or highly important Track the status and progress of tasks Task Scheduling 4.5 (30) 63.33% of 30 reviewers that rated this feature as important or highly important Track and manage the scheduling of tasks Progress Tracking 4.8 (28) 57.14% of 28 reviewers that rated this feature as important or highly important Reporting on how each user, task or process has advanced since its initiation Rocketlane 125 features Define levels of authorization for access to specific files or systems Dashboard to view the status of ongoing processes, identify current incidents and track past activities Track and document all activities across devices, networks, and other systems Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Application programming interface that allows for integration with other systems/databases Manage the process of evaluating documents or requests submitted for approval Route documents and other data through one or more stakeholders for review and approval A record of all activities within the system, including user access, changes made, etc. Track billable hours and/or non-billable expenses for work performed Track the list of items required to be billed/invoiced to clients Create, manage, and send invoices or bills to customers Helps automate and manage information, tasks, and procedures by establishing routines and patterns associated with processes Track and manage schedules and meetings via an integrated calendar Monitor service demand and performance to plan for adequate resources that meet business needs Communicate using direct chat or messages within the system An itemized to do list that can be edited as tasks are completed Identify customers at risk of migration and activate strategies to retain them Manage contact details and communication with clients Private online space that lets businesses securely share documents and provide information access to clients Track all company interactions with current clients Provides a channel for team members to share media files, communicate, and work together Leave comments and notes on documents for others to view Manage and track all internal and external communication conducted via calls, email, text, or chat Track and manage adherence to policies for any service, product, process, or supplier Configure existing workflows to meet your organization's needs Manage, organize, and store contact information Handles digital content throughout its lifecycle, from creation and storage to distribution and archiving Initiate interactions with customers by proactively starting conversations or providing informational content Track and understand a customer's overall satisfaction with a product or service to identify areas of improvement. A website or login for customers to access information Process of dividing customers into groups based on common characteristics Add customized logos and colors to align with company branding Alter the layout and content of dashboards Customize data fields to support various needs and use cases Alter the layout and content of reports Pre-designed layouts that can be customized to match preferences and requirements Import and export data to and from software applications Protect sensitive data for digital privacy Graphical representation of data Specify or track the date/time a project, task, etc., is due for completion Custom forms to streamline repetitious aspects of a document Store, manage, and track all electronic documents in a centralized location Store and organize documents in a centralized system Assemble applications and processes by dragging over and arranging pre-built components Digital forms that are shared and accessed online Monitor and record expenses such as purchases or charges incurred Collecting, analyzing, and utilizing feedback from users or customers to improve a product or service Create, save, and store files Public or private sharing of digital files such as documents, audio/video, images, and more Evaluate units, projects, budgets, and other finance-related data to gauge their performance and potential risk Generate reports to assess the financial performance of an organization Form predictions based on past and present data/trends Adds a customizable form to the landing page, usually for the purposes of lead generation Store, manage and track all forms in a centralized location Visual representation of project's schedule, sequence and duration of tasks, benchmarks and dependencies Establish measurable goals and objectives and track their progress over a specific period of time Create, collect, discuss, improve, and evaluate insights or alternative thinking before starting projects Captures invoice data and maintains comprehensive records for auditing and reporting purposes Identify and respond to unexpected problems or failures (ie. "negative events") Record and follow the progress of every issue Visualization tool to organize and optimize tasks and track their status at every stage of workflow Manage and track employee attendance Ability to chat online in real time Monitor task progress and planned accomplishments to better manage project status Access software remotely via mobile devices Access the system via a mobile application Observe and track the demand, usage, progress or quality of a system, product, or user Manage and handle various international currencies Manage and support multiple languages Ability to handle several projects simultaneously Process of familiarizing new clients, stakeholders or employees with the company, a new location, or a service Track employee and task times using internet connection Create orientation programs for new employees or students Level of completion within a task A set of indicators that tracks the performance of networks, applications, systems, teams, etc. Overview of all programs that help compare initiatives, align projects with strategic goals and identify risk Arrange tasks based on the level of priority or urgency Reporting on how each user, task or process has advanced since its initiation Plan and coordinate all the resources, costs and time needed to execute assignments Organize and schedule projects Defining the project's scope, deliverables, schedules, resources, budget, critical path, dependencies and constraints Pre-designed project plans that can be customized Measure time to completion or hours worked for projects Monitor the progress of projects from start to finish Create, manage, or update project workflows. Estimate or forecast of a future scenario based on the study of present trends Integrates with QuickBooks Analyze and gain insights into data in real-time Receive data and information in real time Notifications that are delivered to users as soon as an event occurs Active reporting of data and metrics Receive system updates as soon as any changes are made Timed notification for any upcoming task, deadline, appointment, or activity Collection, analysis, and representation of numerical data and generation of reports to understand various patterns View and track pertinent metrics to find patterns and gain insights from data Track task progress, milestones, delays, or other key information and generate reports on them for evaluation Assign available resources (human and/or non-human) to various projects and tasks Process of planning, scheduling and executing the optimal and effective use of human capital across projects Allocate and manage resources, such as employees, equipment, facilities, and other assets Monitor sales and make necessary adjustment in order to increase demand and revenue Process of identifying, evaluating, mitigating, addressing and reporting on potential risks or uncertainties Set & manage permission levels based on user roles and restrict access to only authorized individuals Search and filter data across systems to locate required information by entering keywords or certain criteria Online portal through which end users can access the system, manage tasks, or obtain information Allow users to access multiple services after entering their login credentials once Track employee skills, competencies, training & qualifications Track the status over time for a request, process, asset, or transaction Gauge satisfaction and receive information for improvement and success Attach digital tags to documents and assets for identification, search, or monitoring purposes Create, manage and track all task activities and progression Track the status and progress of tasks Track and manage the scheduling of tasks Create, save, and re-purpose templates for emails, forms, etc. Sample files or documents that could be customized as needed or used as is Set up connections to third-party platforms to improve business processes Log and record hours worked and costs spent to assist in billing and invoicing Measure and track time including hours worked and paid time off (PTO) Track the amount of time spent on a job or task A digital list of items that need to be completed Sequential approach (i.e. Waterfall) in which users break down and plan an entire project before the launch Track and interpret metrics on the usage of company resources Guide new users to understand and become proficient in using a product or service Interact with data visualization elements, such as charts and graphs, to drill down into data Alter the default workflow to meet your organization's needs Create, design and manage workflows for repetitive tasks Get Advice We can help you find the software with the features you need. Features 4.6 (127) 4.6 Based on 127 reviews ## Pricing Value for money 4.6 (106) Free Trial [View pricing plan details](https://www.capterra.com/p/232772/Rocketlane/pricing/) Essential $19.00 Per User,Per Month Standard $49.00 Flat Rate,Per Year Premium $69.00 Per User,Per Year Enterprise $99.00 Per User,Per Year Value for money 4.6 (106) 4.6 Based on 106 reviews ## Integrations [ Slack](https://www.capterra.com/p/135003/Slack/)[ Jira](https://www.capterra.com/p/19319/JIRA/)[ HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/)[ Google Calendar](https://www.capterra.com/p/213340/Google-Calendar/)[ Zapier](https://www.capterra.com/p/130182/Zapier/)[ Salesforce Platform](https://www.capterra.com/p/268338/App-Cloud/)[ Workato](https://www.capterra.com/p/148729/Workato/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.7 (115) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.7 (115) 4.7 Based on 115 reviews ## User reviews Overall rating 4.7 Based on 127 reviews Filter by rating 5(94) 4(32) 3(0) 2(1) 1(0) Mentioned topic Sorted by most recent AU Anonymous User Manager, Professional Services Computer Software ### "Solid Time Tracking Software and PM Tool" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 2.0 2.0 Likelihood to Recommend 8/10 August 14, 2025 Overall, Rocketlane has been the best all-in-one tool I've used for a services organization, despite some limitations. Pros Rocketlane is easy and intuitive to use and offers a seamless connection from time tracking, project management, reporting, etc. Cons Some default functionality cannot be customized, which makes it challenging to report in meaningful ways and introduces the need to export data to run our reports. For example, we cannot change how quarters are defined; calendar quarters are the default, and we operate on a different cadence, but all reports in Rocketlane use that same definition. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. CF Camencia F. Sales, Marketing and research, App testing, Broadcasting and entertainment Broadcast Media ### "Lane Force" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 July 22, 2025 It has its comparisons with Scoro, however, they became one up when they added the AI feature. This was the best thing to ever happen to me and my time management. Not to mention I was able to cut my brainstorming sessions into a third. Pros Task management is automated and when combined with the new AI feature it produces projections. The security features programmed in it is awesome. Cons As soon as I discover such, I think it is safe to say we will hear about it here on Capterra. Until then, I have yet to discover dislike. Switched from [Scoro](https://www.capterra.com/p/142042/Scoro/) Only because they integrated the new AI system, was I sold on this software. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. TM Tito Mari Francis E. Implementation Consultant Information Technology and Services ### "Rocketlane helps us streamline our task prioritization" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 June 9, 2025 It's working great for me and my team so far, it helps me prioritize my tasks that can lead to success through work completion Pros It allows our team to streamline the monitoring of task progress and completion as well as which needs to be done, so we're prioritizing with the help of the tool Cons I hope it can better integrate with other calendar tools, for holidays and other organization calendar-based events of the organization Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. JL Jon L. Solution Architect Information Technology and Services ### "Solution Architect" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 June 6, 2025 Rocketlane has been an upgrade so far compared to the previous project tracking tool we were using. Makes my job easier Pros Single source of truth for my notes. The ability to make notes internal only or customer facing. Getting better with it over time Cons Layout can be confusing at times. Sometimes it can be glitchy with time entries. Takes a decent amount of use to get the hang of it Switched from [Hero by Vivun](https://www.capterra.com/p/190235/Hero/) Too many duplicate projects in Vivun. Led to confusion Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. BL Bryce L. Professional Services Manager Computer Software ### "Fantastic platform for customer onboarding and implementation." 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 June 5, 2025 Overall Rocketlane has brought visibility to our projects both internally and with our customers. When we needed to update an automation behavior in Rocketlane, the team was very responsive and able to help. Pros The customer portal is a really fantastic feature that offers real time project visibility to customers. With the task assignment, it also items for which the customer is responsible. Cons We frequently work with other consultants, often across customer companies and projects. There is not a really straightforward way to invite these other consultants to participate in projects. The "partner" section of the software seems intended to handle this, but requires additional licensing expenses for people who often just need to be aware of what's going on in the project. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AP Andy P. Consultant Computer Software ### "Simple to Use" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 June 2, 2025 The timesheet functionality in Rocketlane is both Intuitive and Simple to Use. It is flexible and can adapt to your business needs. Pros The ability to record time into timesheets. This includes adding time to already submitted lines even when submitted. Cons It's difficult to leave a lengthy comment about what I don't like about Rocketlane because I do like Rocketlane Switched from [iDocs Suite](https://www.capterra.com/p/134880/iDocs-Suite/) iDocs was not at all intuitive and would lose data between saves Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. KR Kaushik R. Associate Vice President Computer Software ### "Rocket Lane A wonderful tool - Powerful but extremely light at same time." 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 May 23, 2025 Overall experience has been wonderful with RL. It assists me in doing my project tracking for both efforts and resources in a seamless manner. Pros I liked the ease of use for the time tracking and approval functions. This also integrates seamlessly with Salesforce for syncing up with the project FRAG status. Cons I think the reporting capabilities - number of the out of the box configurable reports can be increased. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RC Romeo C. Engagement Manager Computer Software ### "Rocketlane working great for us" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 December 18, 2024 The onboarding experience was great. Our team is up and running Pros The ease of use for both users and administrators makes this a good product Cons It would be more ideal if there were better ways to tailor the customer view Switched from [Jira](https://www.capterra.com/p/19319/JIRA/) Jira was not that good. We needed a real PSA tool Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. GD Gerrit D. Solutions Engineer Computer Software ### "Great all-encompassing project management" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 December 12, 2024 Pros It's great to have time tracking, project management, and customer communications all in one platform. Cons Migrating from out previous system was a beast. Switched from [GUIDEcx](https://www.capterra.com/p/175189/GuideCX/) The time tracking feature is better than GuideCx's and the platform is much faster and has less outages. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. RP Rishav P. Senior Business Analyst Information Technology and Services ### "Easiest efficient tool for project delivery." 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 9/10 December 3, 2024 Great, having used other project management softwares - this is clearly one of the better ones. Pros Ease of access through simplified UI navigation. Cons Timesheet, hours can be auto pulled based on project allocation. Switched from [Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/) I switched my organisation where I was using the other tools. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/232772/Rocketlane/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. 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