# Compare Desk Manager vs Web Help Desk 2026 | Capterra

> Unsure of what to choose? Check Capterra to compare Desk Manager and Web Help Desk based on pricing, features, product details, and verified reviews.

Source: https://www.capterra.com/compare/173025-179421/Help-Desk-Software-vs-Web-Help-Desk

---

# Desk Manager vs Web Help Desk Features and Cost Comparison

Last updated March 13th, 2026

Provider data verified by our Software Research team, and reviews  
moderated by our Reviews Verification team.[Learn more](https://www.capterra.com/our-story/)

Your comparison:

Desk ManagerWeb Help Desk2/4 selected

[Desk Manager](https://www.capterra.com/p/173025/Help-Desk-Software/)[4.8 (106)](https://www.capterra.com/p/173025/Help-Desk-Software/reviews/)

[Web Help Desk](https://www.capterra.com/p/179421/Web-Help-Desk/)[4.1 (123)](https://www.capterra.com/p/179421/Web-Help-Desk/reviews/)

[## Desk Manager](https://www.capterra.com/p/173025/Help-Desk-Software/)[4.8 (106)](https://www.capterra.com/p/173025/Help-Desk-Software/reviews/)

Starting Price

Contact vendor

Value-for-Money

4.5

Functionality

4.7

Ease of Use

4.7

Customer Service

4.9

Reviews Sentiment

JE

Based on [106 reviews](#user-reviews)

Positive

104

Neutral

2

Negative

0

[## Web Help Desk](https://www.capterra.com/p/179421/Web-Help-Desk/)[4.1 (123)](https://www.capterra.com/p/179421/Web-Help-Desk/reviews/)

Starting Price

$753.00one time

Value-for-Money

4.1

Functionality

3.9

Ease of Use

4.1

Customer Service

4.1

Reviews Sentiment

LK

MO

Based on [123 reviews](#user-reviews)

Positive

100

Neutral

17

Negative

6

## Not a match? Find software alternatives tailored to your priorities.

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Starting Price

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* * *

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of reviewers  
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* * *

## Summary

* * *

Key features rated by users

Features selected based on 4,284 reviews from help desk software users.  
about the Fit Score methodology.

Fit Score methodology

Our Fit Score reflects how reviewers rate a product’s performance against a set of features reviewers rate as most important. A higher score indicates the product is rated better in delivering what reviewers most care about.

  

If the Fit Score is not shown for a specific product, that only means there are currently not enough relevant data points to develop a meaningful score. It does not indicate that the product should be excluded from further evaluation. Best for Methodology

68%Fit

Not enough reviews

Feature ratings

Ticket Management

4.7

Real-Time Notifications

4.4

Customizable Fields

\--

Third-Party Integrations

3.0

Prioritization

4.3

\--%Fit

Missing features

Feature ratings

Ticket Management

4.3

Real-Time Notifications

NA

Customizable Fields

NA

Third-Party Integrations

NA

Prioritization

NA

User satisfaction

User satisfaction

4.8

User reviews[106](https://www.capterra.com/p/173025/Help-Desk-Software/reviews/)

Ease of use

4.7

Functionality

4.7

Value for money

4.5

Customer support

4.9

User satisfaction

4.1

User reviews[123](https://www.capterra.com/p/179421/Web-Help-Desk/reviews/)

Ease of use

4.1

Functionality

3.9

Value for money

4.1

Customer support

4.1

Price starts from

Price starts from

\--

-   Free version
-   Free trial

Price starts from

$753Flat Rate, One Time

-   Free version
-   Free trial

Best for

Best for

Global solution present in 26 countries, companies such as Eurofarma, Porsche, Cobasi, Komatsu, Unisys and Dia Supermercados use Desk Manager

Best for

IT Admins, Help Desk Technicians, Service Desk Technicians, Technical Support

## User reviews

Pros & cons

Not enough reviews

LK

Liam K.

CMO

> "Getting reports, wich is important for us, is easy and they are quite complex and complete."

[See full review](https://www.capterra.com/p/179421/Web-Help-Desk/#Capterra___6305235)

PM

Phillip M.

ICT Support Officer

> "The platform would regularly fail back to the main ticket page when trying to switch to the assets tab, or when saving a note or email response,..."

[See full review](https://www.capterra.com/p/179421/Web-Help-Desk/#Capterra___5013681)

MNO

Mohammad Naseer O.

IT manager

> "We have a big organization with more than 60000 staff working and we use this software to recieve issues from customers and to solve it immediately"

[See full review](https://www.capterra.com/p/179421/Web-Help-Desk/#Capterra___4169147)

BA

Betsy A.

IT Support Services

> "We had a few issues customer-service-wise (not me personally, but co-workers had said they did), and the issue with duplicates in the asset tracking..."

[See full review](https://www.capterra.com/p/179421/Web-Help-Desk/#Capterra___3734282)

BG

Bracia G.

Cashier

> "is it helps me and my team when accessing the world to solve management problems for the company."

[See full review](https://www.capterra.com/p/179421/Web-Help-Desk/#Capterra___6058033)

FSA

Fil Sammy A.

IT

> "Asset management and customer support is where we ran into the some issues."

[See full review](https://www.capterra.com/p/179421/Web-Help-Desk/#Capterra___3849662)

JG

Josephine G.

IT-Support

> "As a helpdesk, this ticketing system is good tracker and documentation."

[See full review](https://www.capterra.com/p/179421/Web-Help-Desk/#Capterra___6047512)

VR

Verified Reviewer

Implementation & Support Specialist

> "I did not use this tool as an administrator, so I am not familiar with its cons, only used for ticket management."

[See full review](https://www.capterra.com/p/179421/Web-Help-Desk/#Capterra___2523150)

[View Reviews](https://www.capterra.com/p/179421/Web-Help-Desk/reviews/)

## User interface

[Desk Manager](https://www.capterra.com/p/173025/Help-Desk-Software/)

4.82 (106)

[Web Help Desk](https://www.capterra.com/p/179421/Web-Help-Desk/)

4.14 (123)

## Connect with a Capterra advisor for a free 15-minute consultation

Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs.

### Features

Do these products fit your needs?

Prioritize real-user-identified key features according to your needs to find your best fit.

\--% Fit

vs

\--% Fit

Access Controls/Permissions

207

Important

Activity Dashboard

150

Important

AI Copilot

120

Important

Desk Manager

Top features

24/36

-   Access Controls/Permissions
-   Activity Dashboard
-   AI Copilot
-   AI Summarization
-   Alerts/Escalation
-   API
-   Automated Responses
-   Automated Routing
-   Chatbot
-   Collaboration Tools
-   Customer Database
-   Customizable Branding
-   Customizable Fields
-   Data Import/Export
-   Email Templates
-   Generative AI
-   Knowledge Base Management
-   Macros/Templated Responses
-   Mobile App
-   Multi-Channel Communication
-   Performance Metrics
-   Personalization
-   Prioritization
-   Process/Workflow Automation
-   Real-Time Chat
-   Real-Time Notifications
-   Reporting/Analytics
-   Secure Data Storage
-   Self Service Portal
-   Service Level Agreement (SLA) Management
-   Single Sign On
-   Social Media Integration
-   Surveys & Feedback
-   Third-Party Integrations
-   Ticket Management
-   Workflow Management

[See all features](https://www.capterra.com/p/173025/Help-Desk-Software/#features)

Web Help Desk

13/36

-   Access Controls/Permissions
-   Activity Dashboard
-   AI Copilot
-   AI Summarization
-   Alerts/Escalation
-   API
-   Automated Responses
-   Automated Routing
-   Chatbot
-   Collaboration Tools
-   Customer Database
-   Customizable Branding
-   Customizable Fields
-   Data Import/Export
-   Email Templates
-   Generative AI
-   Knowledge Base Management
-   Macros/Templated Responses
-   Mobile App
-   Multi-Channel Communication
-   Performance Metrics
-   Personalization
-   Prioritization
-   Process/Workflow Automation
-   Real-Time Chat
-   Real-Time Notifications
-   Reporting/Analytics
-   Secure Data Storage
-   Self Service Portal
-   Service Level Agreement (SLA) Management
-   Single Sign On
-   Social Media Integration
-   Surveys & Feedback
-   Third-Party Integrations
-   Ticket Management
-   Workflow Management

[See all features](https://www.capterra.com/p/179421/Web-Help-Desk/#features)

### Recognition

No recognitions have been awarded to Desk Manager

No recognitions have been awarded to Web Help Desk

### Deployment & support

Desk Manager

Deployment

-   Cloud, SaaS, Web-Based
-   Desktop Mac
-   Desktop Windows
-   Desktop Linux
-   On-Premise Windows
-   On-Premise Linux
-   Desktop Chromebook
-   Mobile Android
-   Mobile iPhone
-   Mobile iPad

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

Web Help Desk

Deployment

-   Cloud, SaaS, Web-Based
-   Desktop Mac
-   Desktop Windows
-   Desktop Linux
-   On-Premise Windows
-   On-Premise Linux
-   Desktop Chromebook
-   Mobile Android
-   Mobile iPhone
-   Mobile iPad

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

### Company Details

Desk Manager

-   By Desk Manager
-   Located in Brazil
-   Founded in

Web Help Desk

-   By SolarWinds
-   Located in United States
-   Founded in 1999

## Popular Comparisons

[Desk Manager](https://www.capterra.com/p/173025/Help-Desk-Software/)[4.82 (106)](https://www.capterra.com/p/173025/Help-Desk-Software/reviews/)

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Contact vendor for pricing

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Features

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Ease of Use

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[Web Help Desk](https://www.capterra.com/p/179421/Web-Help-Desk/)[4.14 (123)](https://www.capterra.com/p/179421/Web-Help-Desk/reviews/)

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[Desk Manager](https://www.capterra.com/p/173025/Help-Desk-Software/)[4.82 (106)](https://www.capterra.com/p/173025/Help-Desk-Software/reviews/)

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Contact vendor for pricing

Price

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4.7

Features

4.6

4.7

Ease of Use

4.6

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[Web Help Desk](https://www.capterra.com/p/179421/Web-Help-Desk/)[4.14 (123)](https://www.capterra.com/p/179421/Web-Help-Desk/reviews/)

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$753one time

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[Desk Manager](https://www.capterra.com/p/173025/Help-Desk-Software/)[4.82 (106)](https://www.capterra.com/p/173025/Help-Desk-Software/reviews/)

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Price

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Features

4.3

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Ease of Use

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[View full comparison](https://www.capterra.com/compare/132997-173025/Freshservice-vs-Help-Desk-Software)

[Web Help Desk](https://www.capterra.com/p/179421/Web-Help-Desk/)[4.14 (123)](https://www.capterra.com/p/179421/Web-Help-Desk/reviews/)

vs

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$753one time

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Features

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Ease of Use

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vs

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Contact vendor for pricing

Price

$39/month

4.7

Features

4.4

4.7

Ease of Use

4.3

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Price

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3.9

Features

4.6

4.1

Ease of Use

4.6

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4.7

Features

4.5

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Ease of Use

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$753one time

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