Desk Manager vs ProProfs Help Desk: Which is a better fit?

I love their features: shared inbox, connect support systems, customer satisfaction survey. A customer satisfaction survey helps to identify how you can improve your customer support.

I can manage all my channels but not social media and this makes it a little difficult to cater to customer requests received from social media.

Ashutosh A

Software Enginner

We are quite pleased to get some competitive functionalities at almost $10/agent/month. Our customer support operation has improved over the course of time and everything is in proper sync.

It will help us a lot to avoid the separate time we spend on checking our social media accounts separately to check customer requests or complaints.

What really did put me into action to invest in a product like ProProfs Help Desk is the Child Ticket feature. Really this feature is amazing.

Sugandh S

Marketing Head

However, ProProfs helped us realize that important help desk metrics such as average first response time, average ticket resolution time, etc. are great for measuring team performance.