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Desk Manager vs LabiDesk: Which is a better fit?

Updated on December 15th, 2024
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    Desk Manager logo

    Desk Manager

    PROFILE
    LabiDesk logo

    LabiDesk

    PROFILE
    Summary
    Key features rated by users
    Features selected based on 4,084 reviews from Help Desk users.
    % Fit
    High performer
    Feature ratings
    Ticket Management
    4.7
    Prioritization
    4.3
    Performance Metrics
    4.4
    Real-Time Notifications
    4.4
    Alerts/Escalation
    4.5
    % Fit
    Missing features
    Feature ratings
    Ticket Management
    4.2
    Prioritization
    NA
    Performance Metrics
    NA
    Real-Time Notifications
    NA
    Alerts/Escalation
    NA
    User satisfaction
    4.8
    User reviews105
    Ease of use
    4.7
    Functionality
    4.7
    Value for money
    4.5
    Customer support
    4.9
    4.3
    User reviews27
    Ease of use
    4.2
    Functionality
    4.0
    Value for money
    4.2
    Customer support
    4.2
    Price starts from
    --
    Monthly subscription
    Free version
    Free trial
    Monthly subscription
    Free version
    Free trial
    Best for

    Global solution present in 26 countries, companies such as Eurofarma, Porsche, Cobasi, Komatsu, Unisys and Dia Supermercados use Desk Manager

    B2B, eCommerce, SMB, Enterprise, Startups

    User reviews
    pros & cons
    Not enough reviews
    View Reviews
    James J
    Project Director

    They are constantly developing. We bought in, in advance, investing faith and are impressed with the progress.

    Giulio G
    -

    For example, automation rules are missing. I also find it a pity that the chat system and ticket system do not form one interface, but are both separate systems.

    reviewer-1-0
    Stasha S
    Web Design

    It's easy to manipulate with tickets and all the support requests. I love the possibility of having everything well-organized and also of having it look like it's mine.

    Justin J
    Software Developer

    I am sad to see that Analytics and Customer Feedback are not available to Starter plan users. Currently, no mobile apps are available yet, though.

    Giulio G
    -

    What I like best is the interface, which is clearly laid out and can be customized in terms of color. Tickets can thus be managed intuitively and efficiently by agents.

    Verified reviewer
    Software engineer

    Page becomes empty when you paste (Mac OS M1 chip) reported several times no body responds. No integration with slack or other communication channels when a new message comes.

    reviewer-3-0
    Kumar K
    Founder

    The team behind is great and they love to hear feedback and improve on it.

    reviewer-3-1
    Junwen J
    Financial Coach

    No apps for iOS and Android (can only work on laptop and not on the move).

    1 / 4
    View Reviews
    Video reviews
    No video reviews yet
    No video reviews yet
    User interface
    No videos provided by vendor
    No videos provided by vendor
    173025
    3 screenshots
    207935
    5 screenshots
    Do these products fit your needs?

    Prioritize real-user-identified key features according to your needs to find your best fit.

    Logo Img
    --%
    Logo Img
    --%
    Access Controls/Permissions
    207
    Important
    Activity Dashboard
    388
    Important

    Desk Manager

    Top Features
    24/30
    • Collaboration Tools
    • Email Templates
    • Mobile App
    • Personalization
    • Secure Data Storage
    • Single Sign On
    • Access Controls/Permissions
    • Activity Dashboard
    • Alerts/Escalation
    • API
    • Automated Routing
    • Customer Database
    • Customizable Branding
    • Customizable Fields
    • Data Import/Export
    • Knowledge Base Management
    • Macros/Templated Responses
    • Multi-Channel Communication
    • Performance Metrics
    • Prioritization
    • Real-Time Chat
    • Real-Time Notifications
    • Reporting/Analytics
    • Self Service Portal
    • Service Level Agreement (SLA) Management
    • Social Media Integration
    • Surveys & Feedback
    • Third-Party Integrations
    • Ticket Management
    • Workflow Management
    See All features
    Hide Help Desk Software Features -

    LabiDesk

    17/30
    Show Help Desk Software Features +

    Desk Manager

    --

    LabiDesk

    --

    Desk Manager
    Deployment
    • Cloud, SaaS, Web-Based
    • Desktop - Mac
    • Desktop - Windows
    • Desktop - Linux
    • Desktop - Chromebook
    • On-Premise - Windows
    • On-Premise - Linux
    • Mobile - Android
    • Mobile - iPhone
    • Mobile - iPad
    Support
    • Email/Help Desk
    • FAQs/Forum
    • Knowledge Base
    • Phone Support
    • 24/7 (Live rep)
    • Chat
    Training
    • In Person
    • Live Online
    • Webinars
    • Documentation
    • Videos
    LabiDesk
    Deployment
    • Cloud, SaaS, Web-Based
    • Desktop - Mac
    • Desktop - Windows
    • Desktop - Linux
    • Desktop - Chromebook
    • On-Premise - Windows
    • On-Premise - Linux
    • Mobile - Android
    • Mobile - iPhone
    • Mobile - iPad
    Support
    • Email/Help Desk
    • FAQs/Forum
    • Knowledge Base
    • Phone Support
    • 24/7 (Live rep)
    • Chat
    Training
    • In Person
    • Live Online
    • Webinars
    • Documentation
    • Videos
    Desk Manager
    • By Desk Manager
    • Located in Brazil
    LabiDesk
    • By LabiDesk
    • Located in United States
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