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Desk Manager vs ChannelReply: Which is a better fit?

Updated on December 15th, 2024
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    Desk Manager logo

    Desk Manager

    PROFILE
    ChannelReply logo

    ChannelReply

    PROFILE
    Summary
    Key features rated by users
    Features selected based on 4,079 reviews from Help Desk users.
    % Fit
    High performer
    Feature ratings
    Ticket Management
    4.7
    Prioritization
    4.3
    Performance Metrics
    4.4
    Real-Time Notifications
    4.4
    Alerts/Escalation
    4.5
    % Fit
    Missing features
    Not enough reviews
    Feature ratings
    Ticket Management
    4.8
    Prioritization
    --
    Performance Metrics
    NA
    Real-Time Notifications
    5.0
    Alerts/Escalation
    4.9
    User satisfaction
    4.8
    User reviews105
    Ease of use
    4.7
    Functionality
    4.7
    Value for money
    4.5
    Customer support
    4.9
    4.9
    User reviews18
    Ease of use
    5.0
    Functionality
    4.8
    Value for money
    4.8
    Customer support
    4.9
    Price starts from
    --
    Monthly subscription
    Free version
    Free trial
    Monthly subscription
    Free version
    Free trial
    Best for

    Global solution present in 26 countries, companies such as Eurofarma, Porsche, Cobasi, Komatsu, Unisys and Dia Supermercados use Desk Manager

    Turn your helpdesk into an ecommerce support center. Best for sellers on eBay, Amazon, Walmart, Shopify and/or Back Market using helpdesks like Zendesk, Gorgias, Freshdesk or Zoho Desk.

    User reviews
    pros & cons
    Not enough reviews
    View Reviews
    Not enough reviews
    View Reviews
    Video reviews
    No video reviews yet
    No video reviews yet
    User interface
    No videos provided by vendor
    No videos provided by vendor
    173025
    3 screenshots
    242288
    5 screenshots
    Do these products fit your needs?

    Prioritize real-user-identified key features according to your needs to find your best fit.

    Logo Img
    --%
    Logo Img
    --%
    Access Controls/Permissions
    207
    Important
    Activity Dashboard
    388
    Important

    Desk Manager

    Top Features
    24/30
    • Collaboration Tools
    • Email Templates
    • Mobile App
    • Personalization
    • Secure Data Storage
    • Single Sign On
    • Access Controls/Permissions
    • Activity Dashboard
    • Alerts/Escalation
    • API
    • Automated Routing
    • Customer Database
    • Customizable Branding
    • Customizable Fields
    • Data Import/Export
    • Knowledge Base Management
    • Macros/Templated Responses
    • Multi-Channel Communication
    • Performance Metrics
    • Prioritization
    • Real-Time Chat
    • Real-Time Notifications
    • Reporting/Analytics
    • Self Service Portal
    • Service Level Agreement (SLA) Management
    • Social Media Integration
    • Surveys & Feedback
    • Third-Party Integrations
    • Ticket Management
    • Workflow Management
    See All features
    Hide Help Desk Software Features -

    ChannelReply

    18/30
    Show Help Desk Software Features +

    Desk Manager

    --

    ChannelReply

    • Best Value Help Desk
      Software (2022)
    Desk Manager
    Deployment
    • Cloud, SaaS, Web-Based
    • Desktop - Mac
    • Desktop - Windows
    • Desktop - Linux
    • Desktop - Chromebook
    • On-Premise - Windows
    • On-Premise - Linux
    • Mobile - Android
    • Mobile - iPhone
    • Mobile - iPad
    Support
    • Email/Help Desk
    • FAQs/Forum
    • Knowledge Base
    • Phone Support
    • 24/7 (Live rep)
    • Chat
    Training
    • In Person
    • Live Online
    • Webinars
    • Documentation
    • Videos
    ChannelReply
    Deployment
    • Cloud, SaaS, Web-Based
    • Desktop - Mac
    • Desktop - Windows
    • Desktop - Linux
    • Desktop - Chromebook
    • On-Premise - Windows
    • On-Premise - Linux
    • Mobile - Android
    • Mobile - iPhone
    • Mobile - iPad
    Support
    • Email/Help Desk
    • FAQs/Forum
    • Knowledge Base
    • Phone Support
    • 24/7 (Live rep)
    • Chat
    Training
    • In Person
    • Live Online
    • Webinars
    • Documentation
    • Videos
    Desk Manager
    • By Desk Manager
    • Located in Brazil
    ChannelReply
    • By Threecolts
    • Located in United States
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