Capterra Logo
Helping businesses choose better software since 1999

Desk Manager vs SoftBCom Help Desk: Which is a better fit?

Updated on December 9th, 2024
Capterra offers objective, independent research and verified user reviews. We may earn a referral fee when you visit a vendor through our links.
Summary
Key features rated by users
Features selected based on 4,316 reviews from Help Desk users.
% Fit
Not enough reviews
Feature ratings
Ticket Management
4.7
Prioritization
4.3
Real-Time Notifications
4.4
Reporting/Analytics
--
Alerts/Escalation
4.5
% Fit
Not enough reviews
Feature ratings
Ticket Management
3.8
Prioritization
--
Real-Time Notifications
5.0
Reporting/Analytics
--
Alerts/Escalation
3.0
User satisfaction
4.8
User reviews105
Ease of use
4.7
Functionality
4.7
Value for money
4.5
Customer support
4.9
4.4
User reviews23
Ease of use
4.5
Functionality
4.1
Value for money
4.6
Customer support
4.5
Price starts from
--
Monthly subscription
Free version
Free trial
/user
Monthly subscription
Free version
Free trial
Best for

Global solution present in 26 countries, companies such as Eurofarma, Porsche, Cobasi, Komatsu, Unisys and Dia Supermercados use Desk Manager

If you want to to get to the next level with your customer support, save money, save time and make your customers and agents happier you should contact us and we will help you to realize that.

User reviews
pros & cons
Not enough reviews
View Reviews
Not enough reviews
View Reviews
Video reviews
No video reviews yet
No video reviews yet
User interface
173025 video thumbnail}
1 Video
No videos provided by vendor
173025
3 screenshots
253347
5 screenshots
Do these products fit your needs?

Prioritize real-user-identified key features according to your needs to find your best fit.

Logo Img
--%
Logo Img
--%
Access Controls/Permissions
207
Important
Activity Dashboard
388
Important

Desk Manager

24/30
  • Collaboration Tools
  • Email Templates
  • Mobile App
  • Personalization
  • Secure Data Storage
  • Single Sign On
  • Access Controls/Permissions
  • Activity Dashboard
  • Alerts/Escalation
  • API
  • Automated Routing
  • Customer Database
  • Customizable Branding
  • Customizable Fields
  • Data Import/Export
  • Knowledge Base Management
  • Macros/Templated Responses
  • Multi-Channel Communication
  • Performance Metrics
  • Prioritization
  • Real-Time Chat
  • Real-Time Notifications
  • Reporting/Analytics
  • Self Service Portal
  • Service Level Agreement (SLA) Management
  • Social Media Integration
  • Surveys & Feedback
  • Third-Party Integrations
  • Ticket Management
  • Workflow Management
See All features
Hide Help Desk Software Features -

SoftBCom Help Desk

Top Features
25/30
Show Help Desk Software Features +

Desk Manager

--

SoftBCom Help Desk

--

Desk Manager
Deployment
  • Cloud, SaaS, Web-Based
  • Desktop - Mac
  • Desktop - Windows
  • Desktop - Linux
  • Desktop - Chromebook
  • On-Premise - Windows
  • On-Premise - Linux
  • Mobile - Android
  • Mobile - iPhone
  • Mobile - iPad
Support
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
Training
  • In Person
  • Live Online
  • Webinars
  • Documentation
  • Videos
SoftBCom Help Desk
Deployment
  • Cloud, SaaS, Web-Based
  • Desktop - Mac
  • Desktop - Windows
  • Desktop - Linux
  • Desktop - Chromebook
  • On-Premise - Windows
  • On-Premise - Linux
  • Mobile - Android
  • Mobile - iPhone
  • Mobile - iPad
Support
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
Training
  • In Person
  • Live Online
  • Webinars
  • Documentation
  • Videos
Desk Manager
  • By Desk Manager
  • Located in Brazil
SoftBCom Help Desk
  • By SoftBCom
  • Located in Germany
Need a Little Help?

Talk with a software expert for free. Get a list of software that’s great for you in less than 15 minutes.

Recommendations

Products similar to those you're currently comparing: