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Independent and franchised automotive repair and tire shops in the US and Canada. From small to large shops, including multi-store operations.
Web-based tool for automotive maintenance and repair shops that helps with VIN decoding, service history, spell checking, custom logo, email and estimates.
Very user friendly and great customer support- New user can use this software almost immediately without too many obstacles. Great and almost seamless integration to QuickBooks.
The second worst problem is lack of user input. There are several areas in the program that work...but require many extra steps that could be reduced with minor coding additions.
What we like about RO Writer is the ease of use and the ability to navigate through the Software.
Constant interuptions in service with NO tech support. Having to wait over 2 weeks for a call back only to have them tell you they have no record of the original call/ problem.
It truly was the best ever ! it was a money machine, awesome records , tracking of techs, mor reports than you could ever need, inventory control, parts ordering, they had the bases covered.
Too many 'features' and repots that are useless. All the time invested into making this software 'better' is just adding useless reports and tracking mechanisms that are meaningless.
Thank you to the customer rep for always assisting myself and my coworkers. He always gives us fantastic customer service.
We often end up with appointments on the wrong day, at the wrong time, because people who use the program occasionally get tripped up by the anomalies/inconsistencies.
I loved the entire friendly conversation that took place with them.
Loss of features over the years and when company sold i lost access to parts of program i had previously purchased from the original company.
Easy to use, keeps track off things like customer history, I've been using this program since 1994 dos version I've been thrue the windows growing pains with the program, and I still like it.
Lots of problems over the last 2 yrs. Final straw was it loops through their server every startup and they downgraded me from bookkeeper to companion, for no reason.
You can check out their website www.onlinetechrepairs.com or call them on 1-914-613-3786. Would definitely recommend this service to anyone who needs help fixing their computers.
Bought an upgrade that covered 3 quarters of invomax features. Company was sold and the new owners more or less told me too bad about my previous purchase and subsequent upgrade will not.
The presentation on the Web looks good and shows promise for the application.
We don't do anything different, use it, close down the computer for the day and restart, and yet, things magically disappear. When you call, they say it's our fault; user error.
R.O.Writer
Top FeaturesInvoMax
R.O.Writer
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InvoMax
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