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IT services and consulting companies, MSPs and ISVs with complex billing models looking for a consolidated system to automate business process, improving efficiency, accuracy and visibility.
IT & Professional Services, Managed Service Providers, Engineers, Healthcare & Life Sciences, Ad Agencies, Media, PR, Project Managers, & Technicians/Help Desk Support
Harmony is a fully featured, and incredibly well supported PSA software. Our platform team had spent countless hours investigating the best possible solution for our unique requirements.
The combination of Salesforce and ServiceMax was such a bad fit for us. Many of our processes had to be done outside of the system and we were losing valuable information.
Customer Service is exactly what you need - fast, informative, helpful and friendly. Fantastic supporting documentation for implementation and continuing use.
Also, when we had a problem, we had to "get people together" to gather all of the facts before we could answer the questions needed to solve issues since all information was spread out.
I must have spent countless days looking for the "right" PSA tool and I just kept coming back to Harmony, I love it. Happy to share my experience with anybody thinking about a new PSA.
On past systems I've used, it was difficult to see what happened with our customers after an initial sale.
It is a pleasure to work with the team at Harmony who provide excellent support and are always open to discuss additional features so the product is getting better every day.
We have come across a couple of small bugs but the team at Datalogic are so quick to respond that problems are sorted out straight away with little or no impact.
This will be an amazing product. The support team at Startly has been wonderful and their commitment to building an incredible product runs deep within the product and Startly team.
I receive pop-up errors often and have to log out, then back in.
The software is great and I am excited to see all the new enhancement to help us run our business more efficient and to have the data all in one place.
Limited functionality as a standard user. At this time additional role definitions are not available but aware they are under development.
Tracking timesheets and expenses is very easy with this software. It's great that the projects I am working on can easily be added to the timesheet.
Having to back out as impersonating resource, determine PM, impersonate PM and reject time, then impersonating resource again to adjust time.
I like the fact that it was built with the end user in mind.
Prioritize real-user-identified key features according to your needs to find your best fit.
CloudBlue PSA
Top FeaturesStartly
CloudBlue PSA
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