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Any business with a desire for more inbound sales calls and improved conversions. Including, but not limited to; Travel, Insurance, Real Estate, Healthcare, Legal, Financial, Home Improvements...
Anyone who is on a lot of video calls: Sales and customer success professionals, founders, businesses with remote teams, consultants, etc.
Response IQ, is a fantastic company that looks after us, but at the same time creates a user friendly platform for our customers.
Initially we didn't realise that we could exclude countries that we didn't want to contact us from seeing the widget. Once we set that up, we more or less eliminated the time wasting calls.
The credit system is fair, making it easy to forecast my use. The back-end has great levels of customisation.
I'm yet to find any issues or anything that I don't like.
Response from customers has also been amazing and they are surprised at how quickly we are speaking to them and quoting for the work required.
Working with ResponseiQ has been great, everything was easy to do and has delivered on what was sold to us.
Great interface and really easy to produce good looking reports. Excellent customer service - quick, accurate and helpful.
However, I was very disillusioned with this when I saw the summaries it put together were just a sentence or two long, with a link to the Fathom recording.
I love the seamless interface to have it join meetings, and then the little widget that allows you to mark important things in the meeting is a total game-changer for my sales calls.
The interface for my library of recorders is not well organized, and hard to add labels, utilize folders and not have the thumbnails show up.
My overall experience has been superior to any tool that I’ve used. Customer service is very important to me and they are absolutely amazing as well.
Occasionally it gets spellings wrong, or mishears words. But I can still work it out, I was there.
I also love how I can easily share the videos with prospects. The integrations with HubSpot and Zoom have also been a huge help.
I accidentally turned Fathom off once I had started a meeting and couldn't find a way to quickly turn it back on.
ResponseiQ
Top FeaturesFathom
ResponseiQ
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Fathom
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