Serviceform vs Chatbase: Which is a better fit?

The price and the quality are in a good a good balance. The customer service at Serviceform is extraordinarily good, and I get answers always really quickly.

Unfortunately, there are quite a few leads who may put in wrong email addresses or phone numbers, which is time lost for the agents during qualification.

Good application for business as it is easy to use and user friendly interface and booking and making appointments are easy.

Currently the issue was that the messages were sent too early and customers couldn't finish their sentences. Problem has been fixed though.

Sakun S

Deputy Manager- Digital Marketing

Overall I'd recommend their service to anyone. Good product, Really Good customer Support from assigned account managers.

Adding emojis to the lead bar is a bit difficult.

I really like using Serviceform. We have been happy with the product.

Although it is fairly easy to make changes to the bots, it still requires a lot of logic. And sometimes it means that if you do changes on your own, it may go wrong.

Barrie B

Playful Person

We tested it out on a Restaurant to see how guests would engage with a Chatbot. We found it to be a successful project, and Chatbase was a great platform to have settled on.

We trained the model using the ChatGPT 3.5 and with chatGPT 4 and we don't understand why the model 4 is not working, most of the time the answers are wrong or even no answered.

Superb experience it has been a super hit did an internal survey by training a chatbot on limited data and every one liked it.

Then I tried to cancel, and got no response. Just terrible customer experience.

Overall, it was a great experience for my team and also for the end users. The quick learning and also the quality of responses were very helpful.

Support and documentation are missing or a bit short. What bothers us most is that we can't use the chatbot in multiple languages.

I love how quickly I was able to provide it information and then be able to have an intelligent conversation about it with the information provided.

Worst experience, crapy software, in responsive customer service and unethical policies.