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Serviceform is great for both tech-savvy professionals and traditional businesses - like real estate, automotive, education, etc. that are just starting to digitalize. Grow with us!
Smith.ai Chat is most useful for businesses seeking to boost online marketing results. Live, professional chat agents & AI chatbots capture, screen, & book web leads to convert new clients 24/7!
The price and the quality are in a good a good balance. The customer service at Serviceform is extraordinarily good, and I get answers always really quickly.
Unfortunately, there are quite a few leads who may put in wrong email addresses or phone numbers, which is time lost for the agents during qualification.
Good application for business as it is easy to use and user friendly interface and booking and making appointments are easy.
Currently the issue was that the messages were sent too early and customers couldn't finish their sentences. Problem has been fixed though.
Overall I'd recommend their service to anyone. Good product, Really Good customer Support from assigned account managers.
Adding emojis to the lead bar is a bit difficult.
I really like using Serviceform. We have been happy with the product.
Although it is fairly easy to make changes to the bots, it still requires a lot of logic. And sometimes it means that if you do changes on your own, it may go wrong.
My experience with the Chat Service and Smith altogether has been tremendous and I consider this company a huge asset to my Firm. Their customer support is outstanding, personalized and very quick.
I am not fighting with them for 6 months of overages and they will only refund 2 months. I now have to dispute the charges with my CC.
I really like that I am able to put my website to the best possible use. I have a business where people will Google search and then pick the first business that communicates with them.
You go in circles dealing with different individuals. When its time to cancel all the reps do is make offers for you to stay, when you eventually cancel they continually charge your credit card.
They have awesome customer service and always make clients feel welcomed and valued.
There's no way to have local staff ran the chat box, only remote receptionists and bots.
The close rate from these leads for a small law firm has been 8% and that is MUCH better than our average advertising close rate - a GREAT value.
The AI Robot that answers after-hours can get confused sometimes but it's only seldom when that happens.
Prioritize real-user-identified key features according to your needs to find your best fit.
Serviceform
Smith.ai
Top FeaturesServiceform
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Smith.ai
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