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Serviceform vs WATI: Which is a better fit?

Updated on February 13th, 2025
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Summary
Features in Chatbot
23
Best performer
30
  • A/B Testing
  • Automated Routing
  • Contextual Guidance
9
30
  • Pre-Configured Bot
  • Virtual Assistant
User satisfaction
4.6
User reviews30
Ease of use
4.5
Functionality
4.5
Value for money
4.5
Customer support
4.7
4.6
User reviews152
Ease of use
4.6
Functionality
4.4
Value for money
4.3
Customer support
4.3
Price starts from
Monthly subscription
Free version
Free trial
Monthly subscription
Free version
Free trial
Best for

Serviceform is great for both tech-savvy professionals and traditional businesses - like real estate, automotive, education, etc. that are just starting to digitalize. Grow with us!

End-to-end WhatsApp API solution for SMBs across the globe. Trusted by the fastest-growing brands in over 100+ countries

User reviews
pros & cons
1 / 4
View Reviews
1 / 4
View Reviews
Video reviews
No video reviews yet
No video reviews yet
User interface
No videos provided by vendor
No videos provided by vendor
173576
4 screenshots
204314
5 screenshots

Serviceform

Top Features
23/30
  • Augmented Analytics
  • Canned Responses
  • Intent Recognition
  • Pre-Configured Bot
  • Proactive Chat
  • Sentiment Analysis
  • Virtual Assistant
  • A/B Testing
  • AI/Machine Learning
  • Automated Responses
  • Automated Routing
  • Chatbot
  • Code-free Development
  • Contextual Guidance
  • Customer Experience Management
  • Customer Support
  • Customer Surveys
  • Customizable Branding
  • For Sales/Marketing
  • Language Detection
  • Lead Capture
  • Lead Qualification
  • Live Chat
  • Multi-Channel Communication
  • Multi-Language
  • Natural Language Processing
  • Process/Workflow Automation
  • Query Suggestions
  • Transcripts/Chat History
  • Transfers/Routing
See All features
Hide Chatbot Software Features -

WATI

9/30
Show Chatbot Software Features +

Serviceform

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WATI

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Serviceform
Deployment
  • Cloud, SaaS, Web-Based
  • Desktop - Mac
  • Desktop - Windows
  • Desktop - Linux
  • Desktop - Chromebook
  • On-Premise - Windows
  • On-Premise - Linux
  • Mobile - Android
  • Mobile - iPhone
  • Mobile - iPad
Support
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
Training
  • In Person
  • Live Online
  • Webinars
  • Documentation
  • Videos
WATI
Deployment
  • Cloud, SaaS, Web-Based
  • Desktop - Mac
  • Desktop - Windows
  • Desktop - Linux
  • Desktop - Chromebook
  • On-Premise - Windows
  • On-Premise - Linux
  • Mobile - Android
  • Mobile - iPhone
  • Mobile - iPad
Support
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
Training
  • In Person
  • Live Online
  • Webinars
  • Documentation
  • Videos
Serviceform
  • By Serviceform
  • Located in Finland
  • Founded in 2017
WATI
  • By WATI.io
  • Located in Hong Kong SAR China
  • Founded in 2015
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