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Fuel Cycle vs SurveyMonkey: Which is a better fit?

Updated on February 9th, 2025
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Summary
Key features rated by users
Features selected based on 2,060 reviews from Customer Satisfaction users.
% Fit
Missing features
Not enough reviews
Feature ratings
Customer Experience Management
NA
Customizable Forms
NA
Feedback Management
3.0
Reporting/Analytics
4.0
Survey/Poll Management
4.3
% Fit
Not enough reviews
Feature ratings
Customer Experience Management
4.1
Customizable Forms
4.5
Feedback Management
4.5
Reporting/Analytics
4.4
Survey/Poll Management
4.6
User satisfaction
4.6
User reviews30
Ease of use
4.3
Functionality
4.2
Value for money
4.3
Customer support
4.6
4.6
User reviews10,086
Ease of use
4.6
Functionality
4.5
Value for money
4.4
Customer support
4.3
Price starts from
/user
Yearly subscription
Free version
Free trial
/user
Monthly subscription
Free version
Free trial
Best for

Designed for market researchers, consumer insights leaders, and experience managers in industries including retail/cpg, media and entertainment, healthcare, financial services, insurance, and more.

CX, HR, marketing, IT, and growth professionals or anyone who wants to know what their customers, employees, or prospects want, need, and expect.

User reviews
pros & cons
1 / 4
View Reviews
1 / 4
View Reviews
Video reviews
No video reviews yet
video-9f907e66-b476-465e-d713-08dc3d706756
A P
Owner
5.0

Aviel P.: I'm Aviel. My company is called AVIP Movies AV Productions LLC. We do movies, audio, video production services, and I'd like to give SurveyMonkey five stars from five. Five out of five stars. I tried out many actually, including some like Constant Contact, which include not only email kind of marketing, but the survey portion. I've also tried other ones. Their names don't really come right to my mind, but they offer similar things. But none of them have been as robust. One of the main reasons I chose SurveyMonkey today is because I just have used it so much in the past. Mostly I used it to answer also, but then I used it back in the past for my own surveys. And I just like the responsiveness of SurveyMonkey. The responsiveness is really great. How easy it is to use has been my favorite. And the fact that it's popular and it became more robust really made it better. It was easy to get started with. So easy. I could choose, or we could choose, because it wasn't always me, but we could choose pretty much any template, for example, and just add to it or subtract to it. Within a couple of minutes, you could have a simple survey done. And it has been so much fun to play with because it's easy to use. So that's really my answer. SurveyMonkey is a lot of fun to play with. And not only is it popular, but it's easy to use, and that's what makes it really, really great. I would say that SurveyMonkey, you should definitely just go to their website and it's really easy to navigate. Try the free trial, try one of their templates, because it's fast and quick. And I would just basically say, if you look at their website, it's very easy to use, like SurveyMonkey itself. It's intuitive and it has certain directions that it can point you to. It can point you to a case study or it can give you a survey based on what industry you work in, or it can just let you free-design a survey real easy. It's just a lot of fun to experience.

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User interface
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253516 video thumbnail}
1 Video
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3 screenshots
253516
5 screenshots

Fuel Cycle

9/33
  • AI/Machine Learning
  • Alerts/Notifications
  • CES Survey Structure
  • Chat/Messaging
  • Complaint Monitoring
  • CRM
  • CSAT Survey Structure
  • Customer Database
  • Customer Experience Management
  • Customer Journey Mapping
  • Customizable Forms
  • Customizable Templates
  • Data Import/Export
  • Email Management
  • Engagement Tracking
  • Multi-Channel Communication
  • NPS Survey Structure
  • Process/Workflow Automation
  • Search/Filter
  • SMS Messaging
  • Social Media Integration
  • Trend Analysis
  • Visual Analytics
  • Widgets
  • Activity Dashboard
  • Customer Segmentation
  • Data Visualization
  • Feedback Management
  • Performance Metrics
  • Reporting/Analytics
  • Sentiment Analysis
  • Survey/Poll Management
  • Third-Party Integrations
See All features
Hide Customer Satisfaction Software Features -

SurveyMonkey

Top Features
30/33
Show Customer Satisfaction Software Features +
Fuel Cycle
Deployment
  • Cloud, SaaS, Web-Based
  • Desktop - Mac
  • Desktop - Windows
  • Desktop - Linux
  • Desktop - Chromebook
  • On-Premise - Windows
  • On-Premise - Linux
  • Mobile - Android
  • Mobile - iPhone
  • Mobile - iPad
Support
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
Training
  • In Person
  • Live Online
  • Webinars
  • Documentation
  • Videos
SurveyMonkey
Deployment
  • Cloud, SaaS, Web-Based
  • Desktop - Mac
  • Desktop - Windows
  • Desktop - Linux
  • Desktop - Chromebook
  • On-Premise - Windows
  • On-Premise - Linux
  • Mobile - Android
  • Mobile - iPhone
  • Mobile - iPad
Support
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
Training
  • In Person
  • Live Online
  • Webinars
  • Documentation
  • Videos
Fuel Cycle
  • By Fuel Cycle
  • Located in United States
  • Founded in 2005
SurveyMonkey
  • By Momentive
  • Located in United States
  • Founded in 2009
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