# Compare UserTesting vs Dovetail 2026 | Capterra > Unsure of what to choose? Check Capterra to compare UserTesting and Dovetail based on pricing, features, product details, and verified reviews. Source: https://www.capterra.com/compare/173755-174077/UserTesting-vs-Dovetail --- # UserTesting vs Dovetail Features and Cost Comparison Last updated March 13th, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team.[Learn more](https://www.capterra.com/our-story/) Your comparison: UserTestingDovetail2/4 selected [UserTesting](https://www.capterra.com/p/173755/UserTesting/)[4.5 (131)](https://www.capterra.com/p/173755/UserTesting/reviews/) [Dovetail](https://www.capterra.com/p/174077/Dovetail/)[4.6 (97)](https://www.capterra.com/p/174077/Dovetail/reviews/) [## UserTesting](https://www.capterra.com/p/173755/UserTesting/)[4.5 (131)](https://www.capterra.com/p/173755/UserTesting/reviews/) Starting Price $250.00one time Value-for-Money 4.5 Functionality 4.5 Ease of Use 4.4 Customer Service 4.4 Reviews Sentiment Based on [131 reviews](#user-reviews) Positive 116 Neutral 12 Negative 3 [## Dovetail](https://www.capterra.com/p/174077/Dovetail/)[4.6 (97)](https://www.capterra.com/p/174077/Dovetail/reviews/) Starting Price Contact vendor Value-for-Money 4.4 Functionality 4.3 Ease of Use 4.6 Customer Service 4.7 Reviews Sentiment MD JC Based on [97 reviews](#user-reviews) Positive 94 Neutral 1 Negative 2 ## Send this comparison chart to my inbox ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. ## Summary * * * Features in User Testing Software Best performer 19 / 50 Only UserTesting - A/B Testing - Alerts/Notifications - Audience Targeting 14 / 50 Only Dovetail - Access Controls/Permissions - Annotations - API User satisfaction User satisfaction 4.5 User reviews[131](https://www.capterra.com/p/173755/UserTesting/reviews/) Ease of use 4.4 Functionality 4.5 Value for money 4.5 Customer support 4.4 User satisfaction 4.6 User reviews[97](https://www.capterra.com/p/174077/Dovetail/reviews/) Ease of use 4.6 Functionality 4.3 Value for money 4.4 Customer support 4.7 Price starts from Price starts from $250Per User, One Time - Free version - Free trial Price starts from \-- - Free version - Free trial Best for Best for Product teams, marketers, digital and customer experience executives across industries, including Retail, Financial Services, Healthcare, B2B and Consumer Tech, and more. Best for Primarily used by researchers, designers, and product teams, customers include Meta, Volvo, AWS, Dyson, and Deloitte. ## User reviews Pros & cons Jeswanth P. Data Analyst > "The process of onboarding is also quit easy, they Just tell me to review the website with thoughts out loud and then the test will..." [See full review](https://www.capterra.com/p/173755/UserTesting/#Capterra___7144034) VR Verified Reviewer Freelance Video Editor > "High Disqualification Rate: You often spend more time on screening questionnaires only to be disqualified, rather than actually..." [See full review](https://www.capterra.com/p/173755/UserTesting/#Capterra___7017654) Jeswanth P. Data Analyst > "In a nutshell, I am really happy to use this software till today, Because it is a slow and steady process of making some good money..." [See full review](https://www.capterra.com/p/173755/UserTesting/#Capterra___7144034) MH Miles H. Product Analyst > "It’s not cheap, and some of the responses can feel hurried or low-effort, unless you vet participants well." [See full review](https://www.capterra.com/p/173755/UserTesting/#Capterra___6865980) VR Verified Reviewer Physical therapist > "It is fair to both its testers and clients/partners by making sure that testers get paid for their honest work and that companies..." [See full review](https://www.capterra.com/p/173755/UserTesting/#Capterra___6362597) VR Verified Reviewer Freelance Video Editor > "In a whole hour you might qualify for one or two on a good day, which can be frustrating." [See full review](https://www.capterra.com/p/173755/UserTesting/#Capterra___7017654) VR Verified Reviewer Freelance Video Editor > "It's a legitimate site, well organized and provides genuine opportunities to earn money by providing actionable feedback to..." [See full review](https://www.capterra.com/p/173755/UserTesting/#Capterra___7017654) BD Bilal D. bilaloop > "Misssions not selected by corresponding your profils" [See full review](https://www.capterra.com/p/173755/UserTesting/#Capterra___4830114) VR Verified Reviewer Freelance Video Editor > "Reliable Payments: Payments are processed automatically and reliably every week via paypal." [See full review](https://www.capterra.com/p/173755/UserTesting/#Capterra___7017654) SR Shravya R. QA > "Getting qualified for a test is the most difficult part, some test cases asks you for webcam access and not everyone might me..." [See full review](https://www.capterra.com/p/173755/UserTesting/#Capterra___4605265) VR Verified Reviewer Physical therapist > "I appreciate UserTesting for providing many testing opportunities for people of various demographics, jobs, and hobbies." [See full review](https://www.capterra.com/p/173755/UserTesting/#Capterra___6362597) Sushobit R. Tester > "Has many bugs which don't let me test and create confusion leading to test rejection by users" [See full review](https://www.capterra.com/p/173755/UserTesting/#Capterra___2949368) MH Miles H. Product Analyst > "That has made our research more reliable and way more efficient." [See full review](https://www.capterra.com/p/173755/UserTesting/#Capterra___6865980) IG Ivan G. Office Assistant > "The customer support is slow and there are better testing websites you can participate in." [See full review](https://www.capterra.com/p/173755/UserTesting/#Capterra___2966302) VR Verified Reviewer Freelance Video Editor > "Engaging Work: There are always varying tasks that are interesting." [See full review](https://www.capterra.com/p/173755/UserTesting/#Capterra___7017654) Haniel L. IoT Developer > "The mobile application is very poor and gets bugged most of the time." [See full review](https://www.capterra.com/p/173755/UserTesting/#Capterra___2962492) VR Verified Reviewer Freelance Video Editor > "User-Friendly Interface: The platform itself is very intuitive." [See full review](https://www.capterra.com/p/173755/UserTesting/#Capterra___7017654) AR Alexis R. Owner of AER'S Apparel > "What I least like about UserTesting is that they would have me go through a little test before doing the actual review." [See full review](https://www.capterra.com/p/173755/UserTesting/#Capterra___2892201) ZJ Zain J. Support Team Leader > "The tests pop up with a sound and you can work through the qualificaiton questions very easily." [See full review](https://www.capterra.com/p/173755/UserTesting/#Capterra___6023525) VR Verified Reviewer Founder > "Occasionally a test does not load correctly (roughly 5% of the time)." [See full review](https://www.capterra.com/p/173755/UserTesting/#Capterra___3397553) Refioe Billy M. Freelancer > "The fact that I can earn $10 in a few minutes testing websites and working from home, in fact, I not only like Usertesting, but I..." [See full review](https://www.capterra.com/p/173755/UserTesting/#Capterra___4629827) Zaiba S. Freelance Data Annotator > "Waiting for a test could get really tiresome, because the tests are rarely available." [See full review](https://www.capterra.com/p/173755/UserTesting/#Capterra___2874930) ZJ Zain J. Support Team Leader > "It gives you all the information you need, and I have found that when speaking to the clients, they are all very friendly,..." [See full review](https://www.capterra.com/p/173755/UserTesting/#Capterra___6023525) SO Stephanie O. Book reviewer > "I think it needs a lot of improvement" [See full review](https://www.capterra.com/p/173755/UserTesting/#Capterra___4792124) CF Camila F. Analyst > "I'm having an amazing experience with UserTesting, it's helped me create and customize videos for marketing campaigns." [See full review](https://www.capterra.com/p/173755/UserTesting/#Capterra___3610318) Amber H. President/CEO/Consultant/Speaker > "Two main disadvantages are that you're not going to qualify for every test." [See full review](https://www.capterra.com/p/173755/UserTesting/#Capterra___3490114) MP Marcellus P. Delivery Driver > "Awesome app which allows you to earn money reviewing app and web pages online." [See full review](https://www.capterra.com/p/173755/UserTesting/#Capterra___4584163) AR Alexis R. Owner of AER'S Apparel > "Sometimes I would spend like 30 minutes trying to get approved to do a review and it was VERY time consuming." [See full review](https://www.capterra.com/p/173755/UserTesting/#Capterra___2892201) Haritha C. Digital Marketing Executive > "The platform is very useful for both beginners and experts who just need some real life experience in usability testing or software..." [See full review](https://www.capterra.com/p/173755/UserTesting/#Capterra___3606725) Erin D. Marketing Consultant > "Sometimes I have tech issues with the mobile version." [See full review](https://www.capterra.com/p/173755/UserTesting/#Capterra___3362943) Gurvinder K. Internet judge > "The best thing about this tool is to arrange so many screeners with targeted audiences." [See full review](https://www.capterra.com/p/173755/UserTesting/#Capterra___3550949) CR Campbell R. UX Researcher > "Can be hard to learn the niche aspects of the platform" [See full review](https://www.capterra.com/p/173755/UserTesting/#Capterra___2969826) JH Julian H. UX Consultant > "A decent option for moderated usability testing. If you ignore the more experimental features, it's got everything you need." [See full review](https://www.capterra.com/p/173755/UserTesting/#Capterra___4758487) NP Nabin P. CEO > "Very hard to get your test approved and get paid." [See full review](https://www.capterra.com/p/173755/UserTesting/#GetApp___2931259) Haritha C. Digital Marketing Executive > "We can easily make pocket money by giving genuine reviews that can help customers to buy the product." [See full review](https://www.capterra.com/p/173755/UserTesting/#Capterra___3606725) PN Pranav N. User Research Specialist > "The screener also does not allow logic which is limiting when recruiting specific demographics" [See full review](https://www.capterra.com/p/173755/UserTesting/#Capterra___2426857) [View Reviews](https://www.capterra.com/p/173755/UserTesting/reviews/) MD Milos D. Product Design Manager > "Dovetail has been a game changer for us when it comes to having a research repository, sharing, analysing and synthesising research notes and extracting insights..." [See full review](https://www.capterra.com/p/174077/Dovetail/#Capterra___6539765) EF Emi F. User Experience Researcher > "This means I'm not spending time editing video clips, downloading and uploading things, or tabbing through all the interviews separately to find themes." [See full review](https://www.capterra.com/p/174077/Dovetail/#Capterra___6562446) JC Juandiego C. UX Researcher > "It main strength is on the analysis of video, it generates a very accurate transcript, it have AI tools to speed the summary and tagging process" [See full review](https://www.capterra.com/p/174077/Dovetail/#Capterra___6534612) MP Maegan P. Consultant > "I was recently on a contract with a company that has extremely outdated tooling… it was painful to go from doing work that previously took me a few hours with..." [See full review](https://www.capterra.com/p/174077/Dovetail/#Capterra___6539838) ET Emily T. UX Researcher > "The customizable templates are particularly beneficial for structuring research output and synthesizing insights effectively for various methods and altitudes of..." [See full review](https://www.capterra.com/p/174077/Dovetail/#Capterra___6533450) VR Verified Reviewer Sr. Product Designer > "I don't like the new AI features, it really doesn't make my job easier and I feel like the new search options are not as good." [See full review](https://www.capterra.com/p/174077/Dovetail/#Capterra___6541274) DH Dani H. UX Designer > "Our PMs and UX designers are able to track customer feedback on new features and current features and build a robust collection of pain points, use cases,..." [See full review](https://www.capterra.com/p/174077/Dovetail/#Capterra___6536640) MC Marlana C. Lead User Researcher > "It can be a bit tricky navigating around the product sometimes and I wish we were able to timebox search results." [See full review](https://www.capterra.com/p/174077/Dovetail/#Capterra___6541159) BJ Barbara J. Senior UX Designer > "I am using dovetails for creating product reviews with is super useful as I can tag all important thoughts and make a whole case of how users feel about our..." [See full review](https://www.capterra.com/p/174077/Dovetail/#Capterra___6540019) ZG Zohreh G. Senior Product Researcher > "on the other hand, I also find dovetail not an ideal tool for managing analysing survey data." [See full review](https://www.capterra.com/p/174077/Dovetail/#Capterra___6540179) DL Danielle L. Product Designer > "Dovetail simplifies the process of organising and analysing user research. Whether you're running usability tests, interviews, or surveys, you can configure..." [See full review](https://www.capterra.com/p/174077/Dovetail/#Capterra___6540543) PR Pablo R. Product Designer > "Compatibility with other research tools is lacking, the integration with Maze is poor." [See full review](https://www.capterra.com/p/174077/Dovetail/#Capterra___6540165) ET Emily T. UX Researcher > "For our UXR team, it allows for customization through templates and to easily control for privacy and security." [See full review](https://www.capterra.com/p/174077/Dovetail/#Capterra___6533450) EV Emil V. UX Designer > "Automatic transcription works poorly with non-English languages." [See full review](https://www.capterra.com/p/174077/Dovetail/#Capterra___6545018) JK Jess K. Senior Product Designer > "Getting started is also a piece of cake because they have templates you can use straight out the box and I use the google integration to quickly pull in my..." [See full review](https://www.capterra.com/p/174077/Dovetail/#Capterra___6538019) MC Marlana C. Lead User Researcher > "Any feedback before them would not be as relevant and we would want to exclude those from the summary." [See full review](https://www.capterra.com/p/174077/Dovetail/#Capterra___6541159) KG Katie G. Product Designer > "The new AI feature is a game changer, allowing you to analyse at volume at lightning speed with sharp accuracy." [See full review](https://www.capterra.com/p/174077/Dovetail/#Capterra___6552868) JC Juandiego C. UX Researcher > "Processing PDF is not their strong suit." [See full review](https://www.capterra.com/p/174077/Dovetail/#Capterra___6534612) AM Alessandro M. Customer Success Manager > "I love how I can quickly search for themes and track insights across different projects—it saves so much time! Plus, it’s great for teamwork since everyone can..." [See full review](https://www.capterra.com/p/174077/Dovetail/#Capterra___6537991) SJ Sarah J. UXR Operations > "Their search function is okay, but it's not efficient." [See full review](https://www.capterra.com/p/174077/Dovetail/#Capterra___6543780) EF Emi F. User Experience Researcher > "All of the raw data is flexible and can be arranged into interactive reports (insights) for quick building, and engaging content." [See full review](https://www.capterra.com/p/174077/Dovetail/#Capterra___6562446) CC Camila C. UX Researcher > "Also, the "Insights" tool is still a bit complex to use." [See full review](https://www.capterra.com/p/174077/Dovetail/#Capterra___6540468) AW Avital W. Product Manager > "I absolutely love the short clips that are created from all the tags, a perfect small video to present to product teams about a specific feature easily created..." [See full review](https://www.capterra.com/p/174077/Dovetail/#Capterra___6539066) ZZ Zoey Z. UX Researcher, Lead > "From customer support to the use of the tool, I would be incredibly sad if I could not use this tool." [See full review](https://www.capterra.com/p/174077/Dovetail/#Capterra___6545755) DL Damian L. UX Designer > "I love the way Dovetail offers auto-transcribing videos (to my surprise it worked really well with Polish language), and jumping through that video by selecting..." [See full review](https://www.capterra.com/p/174077/Dovetail/#Capterra___6541600) NB Namon B. Director of User Experience and Design > "I was confused by their project organization system." [See full review](https://www.capterra.com/p/174077/Dovetail/#Capterra___6540765) EF Emi F. User Experience Researcher > "Previous research is just a few clicks away instead of trying to remember what dusty archive it was stored in. Because I use a global taxonomy, I also can..." [See full review](https://www.capterra.com/p/174077/Dovetail/#Capterra___6562446) JP Jeremy P. Lead UX Researcher > "The AI summary does a poor job on transcripts and stops if the transcript is too long." [See full review](https://www.capterra.com/p/174077/Dovetail/#Capterra___5069437) JK Jess K. Senior Product Designer > "Dovetail is the best tool I have as it's empowered me to empower customer research and insights into my teams, founders and engineers." [See full review](https://www.capterra.com/p/174077/Dovetail/#Capterra___6538019) JP Jeremy P. Lead UX Researcher > "For a tool that's supposed to be for UX researchers, the UX isn't great." [See full review](https://www.capterra.com/p/174077/Dovetail/#Capterra___5069437) CC Christopher C. User Researcher > "Dovetail gives my team a centralised location to store and reference our user research, ensuring data is never lost or fragmented." [See full review](https://www.capterra.com/p/174077/Dovetail/#Capterra___6544589) JP Jeremy P. Lead UX Researcher > "It's really slowing me down and is massively frustrating." [See full review](https://www.capterra.com/p/174077/Dovetail/#Capterra___5069437) ZG Zohreh G. Senior Product Researcher > "Overall it's the best tool any researcher can have in their toolbox since it solves for documenting, analysing and reporting findings in a smooth way in one..." [See full review](https://www.capterra.com/p/174077/Dovetail/#Capterra___6540179) DS Dan S. UX lead > "The pricing is a bit unclear and I assumed it was 1/5th the actual price because they force you to buy many seats (no matter how small your team is)" [See full review](https://www.capterra.com/p/174077/Dovetail/#Capterra___2203880) VM Vesna M. Conversion Copywriter and Messaging Strategist > "Dovetail is a game-changer for me because I don't need to have my system fully figured out at the start of a project. As patterns emerge, Dovetail lets me adapt..." [See full review](https://www.capterra.com/p/174077/Dovetail/#Capterra___6538022) DS Dan S. UX lead > "bad transcription, buggy, load times, price" [See full review](https://www.capterra.com/p/174077/Dovetail/#Capterra___2203880) [View Reviews](https://www.capterra.com/p/174077/Dovetail/reviews/) ## User interface [UserTesting](https://www.capterra.com/p/173755/UserTesting/) 4.49 (131) 4.63 (97) ### Features UserTesting Top features 19/50 - A/B Testing - Access Controls/Permissions - Activity Dashboard - Activity Tracking - AI Copilot - Alerts/Notifications - Annotations - API - Assessment Management - Audience Targeting - Behavior Tracking - Benchmarking - Categorization/Grouping - Commenting/Notes - Conversion Rate Optimization - Customer Experience Management - Customer Segmentation - Customizable Categories - Customizable Fields - Customizable Questions - Customizable Reports - Data Import/Export - Demographic Data - Email Reminders - Engagement Tracking - Generative AI - Geotargeting - Heatmaps - Moderated Usability Testing - Performance Metrics - Performance Testing - Projections - Project Management - Quantitative Metrics - Question Library - Real-Time Analytics - Real-Time Data - Reporting/Analytics - Reporting & Statistics - Search/Filter - Single Sign On - Software Testing Management - Survey/Poll Management - Surveys & Feedback - Tagging - Third-Party Integrations - Usability Testing - User Management - Video recording/Transcriptions - Video Support [See all features](https://www.capterra.com/p/173755/UserTesting/#features) Dovetail 14/50 - A/B Testing - Access Controls/Permissions - Activity Dashboard - Activity Tracking - AI Copilot - Alerts/Notifications - Annotations - API - Assessment Management - Audience Targeting - Behavior Tracking - Benchmarking - Categorization/Grouping - Commenting/Notes - Conversion Rate Optimization - Customer Experience Management - Customer Segmentation - Customizable Categories - Customizable Fields - Customizable Questions - Customizable Reports - Data Import/Export - Demographic Data - Email Reminders - Engagement Tracking - Generative AI - Geotargeting - Heatmaps - Moderated Usability Testing - Performance Metrics - Performance Testing - Projections - Project Management - Quantitative Metrics - Question Library - Real-Time Analytics - Real-Time Data - Reporting/Analytics - Reporting & Statistics - Search/Filter - Single Sign On - Software Testing Management - Survey/Poll Management - Surveys & Feedback - Tagging - Third-Party Integrations - Usability Testing - User Management - Video recording/Transcriptions - Video Support [See all features](https://www.capterra.com/p/174077/Dovetail/#features) ### Recognition No recognitions have been awarded to UserTesting No recognitions have been awarded to Dovetail ### Deployment & support UserTesting Deployment - Cloud, SaaS, Web-Based - Desktop Mac - Desktop Windows - Desktop Linux - On-Premise Windows - On-Premise Linux - Desktop Chromebook - Mobile Android - Mobile iPhone - Mobile iPad Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Dovetail Deployment - Cloud, SaaS, Web-Based - Desktop Mac - Desktop Windows - Desktop Linux - On-Premise Windows - On-Premise Linux - Desktop Chromebook - Mobile Android - Mobile iPhone - Mobile iPad Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos ### Company Details UserTesting - By UserTesting - Located in United States - Founded in 2007 Dovetail - By Dovetail Research - Located in Australia - Founded in 2017 ## Popular Comparisons [UserTesting](https://www.capterra.com/p/173755/UserTesting/)[4.49 (131)](https://www.capterra.com/p/173755/UserTesting/reviews/) vs [Lyssna](https://www.capterra.com/p/178766/UsabilityHub/)[4.57 (86)](https://www.capterra.com/p/178766/UsabilityHub/reviews/) $250one time Price $0/month 4.5 Features 4.3 4.4 Ease of Use 4.6 [View full comparison](https://www.capterra.com/compare/173755-178766/UserTesting-vs-UsabilityHub) [UserTesting](https://www.capterra.com/p/173755/UserTesting/)[4.49 (131)](https://www.capterra.com/p/173755/UserTesting/reviews/) vs [XM for Strategy & Research](https://www.capterra.com/p/72396/Strategy-and-Research/)[4.74 (425)](https://www.capterra.com/p/72396/Strategy-and-Research/reviews/) $250one time Price Contact vendor for pricing 4.5 Features 4.6 4.4 Ease of Use 4.4 [View full comparison](https://www.capterra.com/compare/72396-173755/Strategy-and-Research-vs-UserTesting) [UserTesting](https://www.capterra.com/p/173755/UserTesting/)[4.49 (131)](https://www.capterra.com/p/173755/UserTesting/reviews/) vs [Lucky Orange](https://www.capterra.com/p/150695/Lucky-Orange/)[4.70 (260)](https://www.capterra.com/p/150695/Lucky-Orange/reviews/) $250one time Price $39/month 4.5 Features 4.6 4.4 Ease of Use 4.6 [View full comparison](https://www.capterra.com/compare/150695-173755/Lucky-Orange-vs-UserTesting) [UserTesting](https://www.capterra.com/p/173755/UserTesting/)[4.49 (131)](https://www.capterra.com/p/173755/UserTesting/reviews/) vs [Hotjar](https://www.capterra.com/p/163516/Hotjar/)[4.64 (539)](https://www.capterra.com/p/163516/Hotjar/reviews/) $250one time Price $39/month 4.5 Features 4.5 4.4 Ease of Use 4.6 [View full comparison](https://www.capterra.com/compare/163516-173755/Hotjar-vs-UserTesting) [UserTesting](https://www.capterra.com/p/173755/UserTesting/)[4.49 (131)](https://www.capterra.com/p/173755/UserTesting/reviews/) vs [CleverX](https://www.capterra.com/p/10021390/CleverX/)[4.67 (101)](https://www.capterra.com/p/10021390/CleverX/reviews/) $250one time Price Contact vendor for pricing 4.5 Features 4.5 4.4 Ease of Use 4.7 [View full comparison](https://www.capterra.com/compare/173755-10021390/UserTesting-vs-CleverX)