# Compare UserTesting vs Lyssna 2026 | Capterra

> Unsure of what to choose? Check Capterra to compare UserTesting and Lyssna based on pricing, features, product details, and verified reviews.

Source: https://www.capterra.com/compare/173755-178766/UserTesting-vs-UsabilityHub

---

# UserTesting vs Lyssna Features and Cost Comparison

Last updated March 13th, 2026

Provider data verified by our Software Research team, and reviews  
moderated by our Reviews Verification team.[Learn more](https://www.capterra.com/our-story/)

Your comparison:

UserTestingLyssna2/4 selected

[UserTesting](https://www.capterra.com/p/173755/UserTesting/)[4.5 (130)](https://www.capterra.com/p/173755/UserTesting/reviews/)

[Lyssna](https://www.capterra.com/p/178766/UsabilityHub/)[4.6 (86)](https://www.capterra.com/p/178766/UsabilityHub/reviews/)

[## UserTesting](https://www.capterra.com/p/173755/UserTesting/)[4.5 (130)](https://www.capterra.com/p/173755/UserTesting/reviews/)

Starting Price

$250.00one time

Value-for-Money

4.5

Functionality

4.5

Ease of Use

4.4

Customer Service

4.3

Reviews Sentiment

Based on [130 reviews](#user-reviews)

Positive

115

Neutral

12

Negative

3

[## Lyssna](https://www.capterra.com/p/178766/UsabilityHub/)[4.6 (86)](https://www.capterra.com/p/178766/UsabilityHub/reviews/)

Starting Price

Contact vendor

Value-for-Money

4.3

Functionality

4.3

Ease of Use

4.6

Customer Service

4.4

Reviews Sentiment

Based on [86 reviews](#user-reviews)

Positive

81

Neutral

4

Negative

1

## Not a match? Find software alternatives tailored to your priorities.

These software suggestions are similar to those you’re currently comparing.

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Starting Price

$39.00

Flat Rate,Per Month

Free Trial

Free Version

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User rating

95%

of reviewers  
rated it above 4 stars

* * *

### UserQ

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* * *

Starting Price

Contact vendor for pricing

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User rating

92%

of reviewers  
rated it above 4 stars

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Highest Rated

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of reviewers  
rated it above 4 stars

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of reviewers  
rated it above 4 stars

* * *

## Summary

* * *

Features in User Testing Software

19 / 50

Only UserTesting

-   Activity Dashboard
-   Engagement Tracking
-   Performance Testing

Best performer

33 / 50

Only Lyssna

-   Access Controls/Permissions
-   Behavior Tracking
-   Categorization/Grouping

User satisfaction

User satisfaction

4.5

User reviews[130](https://www.capterra.com/p/173755/UserTesting/reviews/)

Ease of use

4.4

Functionality

4.5

Value for money

4.5

Customer support

4.3

User satisfaction

4.6

User reviews[86](https://www.capterra.com/p/178766/UsabilityHub/reviews/)

Ease of use

4.6

Functionality

4.3

Value for money

4.3

Customer support

4.4

Price starts from

Price starts from

$250Per User, One Time

-   Free version
-   Free trial

Price starts from

\--

-   Free version
-   Free trial

Best for

Best for

Product teams, marketers, digital and customer experience executives across industries, including Retail, Financial Services, Healthcare, B2B and Consumer Tech, and more.

Best for

Designed for brands of all sizes, Lyssna is used by designers, marketers, researchers, and product leaders to gain valuable insights and improve customer experiences.

## User reviews

Pros & cons

VR

Verified Reviewer

Physical therapist

> "It is fair to both its testers and clients/partners by making sure that testers get paid for their honest work and that..."

[See full review](https://www.capterra.com/p/173755/UserTesting/#Capterra___6362597)

VR

Verified Reviewer

Freelance Video Editor

> "High Disqualification Rate: You often spend more time on screening questionnaires only to be disqualified, rather than..."

[See full review](https://www.capterra.com/p/173755/UserTesting/#Capterra___7017654)

VR

Verified Reviewer

Freelance Video Editor

> "It's a legitimate site, well organized and provides genuine opportunities to earn money by providing actionable feedback to..."

[See full review](https://www.capterra.com/p/173755/UserTesting/#Capterra___7017654)

MH

Miles H.

Product Analyst

> "It’s not cheap, and some of the responses can feel hurried or low-effort, unless you vet participants well."

[See full review](https://www.capterra.com/p/173755/UserTesting/#Capterra___6865980)

VR

Verified Reviewer

Freelance Video Editor

> "Reliable Payments: Payments are processed automatically and reliably every week via paypal."

[See full review](https://www.capterra.com/p/173755/UserTesting/#Capterra___7017654)

VR

Verified Reviewer

Freelance Video Editor

> "In a whole hour you might qualify for one or two on a good day, which can be frustrating."

[See full review](https://www.capterra.com/p/173755/UserTesting/#Capterra___7017654)

VR

Verified Reviewer

Physical therapist

> "I appreciate UserTesting for providing many testing opportunities for people of various demographics, jobs, and hobbies."

[See full review](https://www.capterra.com/p/173755/UserTesting/#Capterra___6362597)

BD

Bilal D.

bilaloop

> "Misssions not selected by corresponding your profils"

[See full review](https://www.capterra.com/p/173755/UserTesting/#Capterra___4830114)

MH

Miles H.

Product Analyst

> "That has made our research more reliable and way more efficient."

[See full review](https://www.capterra.com/p/173755/UserTesting/#Capterra___6865980)

SR

Shravya R.

QA

> "Getting qualified for a test is the most difficult part, some test cases asks you for webcam access and not everyone might me..."

[See full review](https://www.capterra.com/p/173755/UserTesting/#Capterra___4605265)

VR

Verified Reviewer

Freelance Video Editor

> "Engaging Work: There are always varying tasks that are interesting."

[See full review](https://www.capterra.com/p/173755/UserTesting/#Capterra___7017654)

SO

Stephanie O.

Book reviewer

> "I think it needs a lot of improvement"

[See full review](https://www.capterra.com/p/173755/UserTesting/#Capterra___4792124)

VR

Verified Reviewer

Freelance Video Editor

> "User-Friendly Interface: The platform itself is very intuitive."

[See full review](https://www.capterra.com/p/173755/UserTesting/#Capterra___7017654)

Amber H.

President/CEO/Consultant/Speaker

> "Two main disadvantages are that you're not going to qualify for every test."

[See full review](https://www.capterra.com/p/173755/UserTesting/#Capterra___3490114)

JH

Julian H.

UX Consultant

> "A decent option for moderated usability testing. If you ignore the more experimental features, it's got everything you need."

[See full review](https://www.capterra.com/p/173755/UserTesting/#Capterra___4758487)

Sushobit R.

Tester

> "Has many bugs which don't let me test and create confusion leading to test rejection by users"

[See full review](https://www.capterra.com/p/173755/UserTesting/#Capterra___2949368)

Amber H.

President/CEO/Consultant/Speaker

> "With the opportunity to also use your own devices from home or remotely (as long as it's quiet in the background), you can use..."

[See full review](https://www.capterra.com/p/173755/UserTesting/#Capterra___3490114)

IG

Ivan G.

Office Assistant

> "The customer support is slow and there are better testing websites you can participate in."

[See full review](https://www.capterra.com/p/173755/UserTesting/#Capterra___2966302)

ZJ

Zain J.

Support Team Leader

> "The tests pop up with a sound and you can work through the qualificaiton questions very easily."

[See full review](https://www.capterra.com/p/173755/UserTesting/#Capterra___6023525)

Haniel L.

IoT Developer

> "The mobile application is very poor and gets bugged most of the time."

[See full review](https://www.capterra.com/p/173755/UserTesting/#Capterra___2962492)

Refioe Billy M.

Freelancer

> "The fact that I can earn $10 in a few minutes testing websites and working from home, in fact, I not only like Usertesting,..."

[See full review](https://www.capterra.com/p/173755/UserTesting/#Capterra___4629827)

AR

Alexis R.

Owner of AER'S Apparel

> "What I least like about UserTesting is that they would have me go through a little test before doing the actual review."

[See full review](https://www.capterra.com/p/173755/UserTesting/#Capterra___2892201)

ZJ

Zain J.

Support Team Leader

> "It gives you all the information you need, and I have found that when speaking to the clients, they are all very friendly,..."

[See full review](https://www.capterra.com/p/173755/UserTesting/#Capterra___6023525)

VR

Verified Reviewer

Founder

> "Occasionally a test does not load correctly (roughly 5% of the time)."

[See full review](https://www.capterra.com/p/173755/UserTesting/#Capterra___3397553)

JH

Julian H.

UX Consultant

> "Easy to set up, with all the standard tools: screeners, recruitment, and moderated testing."

[See full review](https://www.capterra.com/p/173755/UserTesting/#Capterra___4758487)

Zaiba S.

Freelance Data Annotator

> "Waiting for a test could get really tiresome, because the tests are rarely available."

[See full review](https://www.capterra.com/p/173755/UserTesting/#Capterra___2874930)

CF

Camila F.

Analyst

> "I'm having an amazing experience with UserTesting, it's helped me create and customize videos for marketing campaigns."

[See full review](https://www.capterra.com/p/173755/UserTesting/#Capterra___3610318)

AR

Alexis R.

Owner of AER'S Apparel

> "Sometimes I would spend like 30 minutes trying to get approved to do a review and it was VERY time consuming."

[See full review](https://www.capterra.com/p/173755/UserTesting/#Capterra___2892201)

MP

Marcellus P.

Delivery Driver

> "Awesome app which allows you to earn money reviewing app and web pages online."

[See full review](https://www.capterra.com/p/173755/UserTesting/#Capterra___4584163)

Erin D.

Marketing Consultant

> "Sometimes I have tech issues with the mobile version."

[See full review](https://www.capterra.com/p/173755/UserTesting/#Capterra___3362943)

Haritha C.

Digital Marketing Executive

> "The platform is very useful for both beginners and experts who just need some real life experience in usability testing or..."

[See full review](https://www.capterra.com/p/173755/UserTesting/#Capterra___3606725)

CR

Campbell R.

UX Researcher

> "Can be hard to learn the niche aspects of the platform"

[See full review](https://www.capterra.com/p/173755/UserTesting/#Capterra___2969826)

Gurvinder K.

Internet judge

> "The best thing about this tool is to arrange so many screeners with targeted audiences."

[See full review](https://www.capterra.com/p/173755/UserTesting/#Capterra___3550949)

NP

Nabin P.

CEO

> "Very hard to get your test approved and get paid."

[See full review](https://www.capterra.com/p/173755/UserTesting/#GetApp___2931259)

Haritha C.

Digital Marketing Executive

> "We can easily make pocket money by giving genuine reviews that can help customers to buy the product."

[See full review](https://www.capterra.com/p/173755/UserTesting/#Capterra___3606725)

PN

Pranav N.

User Research Specialist

> "The screener also does not allow logic which is limiting when recruiting specific demographics"

[See full review](https://www.capterra.com/p/173755/UserTesting/#Capterra___2426857)

ZJ

Zain J.

Support Team Leader

> "Its not over complicated, therefore very easy to navigate."

[See full review](https://www.capterra.com/p/173755/UserTesting/#Capterra___6023525)

JM

Jen M.

Senior UX Researcher

> "It's a bit expensive and the live conversation feature needs work to make it easier for users."

[See full review](https://www.capterra.com/p/173755/UserTesting/#Capterra___2157632)

[View Reviews](https://www.capterra.com/p/173755/UserTesting/reviews/)

MH

Mike H.

UX Partner

> "Even at the free acount level, responses are quick, usually good quality and the functionality for building different tests is brilliant -..."

[See full review](https://www.capterra.com/p/178766/UsabilityHub/#Capterra___6830272)

AK

Anna K.

UX Resarcher

> "As an experienced UX researcher I find lack of capabilities of the tool especially when conducing unmoderated Usability Testing, Tree test,..."

[See full review](https://www.capterra.com/p/178766/UsabilityHub/#Capterra___6805601)

MR

Madalayne R.

UX UI Designer

> "You can tell how much the product team cares about this product and it's customers with how thoughtfully it's designed, and how much the..."

[See full review](https://www.capterra.com/p/178766/UsabilityHub/#Capterra___6806202)

JB

Josh B.

Lead Product Marketer

> "The job titles to select from in the panel recruitment section seem really random and some obvious job titles seem to be missing. If you..."

[See full review](https://www.capterra.com/p/178766/UsabilityHub/#Capterra___6872351)

MVH

Mohammed Valiullah H.

Lead Designer

> "I loved using Lyssna because it enabled us to conduct remote user testing in a time-efficient manner and capture data that we can use in the..."

[See full review](https://www.capterra.com/p/178766/UsabilityHub/#Capterra___6695047)

CM

Cat M.

Communications Manager

> "The pricing is a bit confusing, especially when you add in the existence of credits and time limits. When self-recruiting, it felt limiting..."

[See full review](https://www.capterra.com/p/178766/UsabilityHub/#Capterra___6685648)

JB

Josh B.

Lead Product Marketer

> "The pricing is more flexible than other platforms such as Wynter as there is no steep "buy-in" costs which makes Lyssna more accessible if..."

[See full review](https://www.capterra.com/p/178766/UsabilityHub/#Capterra___6872351)

GN

Gretchen N.

Sr. UX Director

> "The sneaking price increases, ended up having to use a higher tier to just get additional questions added (Even after paying over $150 for a..."

[See full review](https://www.capterra.com/p/178766/UsabilityHub/#Capterra___6664276)

AP

Abi P.

Senior Product Designer

> "It allows me and my team to do moderated and unmoderated usability testing in one place and easily view the results of the testing so I can..."

[See full review](https://www.capterra.com/p/178766/UsabilityHub/#Capterra___6694372)

SM

Stephanie M.

Senior Product Management

> "Pricing on survey structure makes it challenging to execute our campaigns sometimes - we are a startup and cost can be challenging."

[See full review](https://www.capterra.com/p/178766/UsabilityHub/#Capterra___6840664)

ZG

Zohreh G.

Senior product researcher

> "The platform's ability to support multiple test types, coupled with its user-friendly features and time-saving capabilities, make it a..."

[See full review](https://www.capterra.com/p/178766/UsabilityHub/#Capterra___6542334)

TR

Thomas R.

senior product designer

> "The one problem is that sometimes participants will cheat the system to get their reward, so some of the answers aren't good answers."

[See full review](https://www.capterra.com/p/178766/UsabilityHub/#Capterra___6779927)

ZG

Zohreh G.

Senior product researcher

> "I like the diverse test types, including one-click tests, preference tests, and tree tests, which gives flexibility for different research..."

[See full review](https://www.capterra.com/p/178766/UsabilityHub/#Capterra___6542334)

Rohan S.

Product manager

> "There is no native folder or tagging system to organize test effectively."

[See full review](https://www.capterra.com/p/178766/UsabilityHub/#Capterra___6864772)

Rohan S.

Product manager

> "Lyssna's pre build test like the First Click, Five Second and preference tests, helped our validate within hours."

[See full review](https://www.capterra.com/p/178766/UsabilityHub/#Capterra___6864772)

Rohan S.

Product manager

> "Managing multiple studies becomes cumbersome over time, especially when collaborating across teams."

[See full review](https://www.capterra.com/p/178766/UsabilityHub/#Capterra___6864772)

Rohan S.

Product manager

> "We’ve seen measurable improvements in onboarding flow completion rates and have been able to present real user data to stakeholders during..."

[See full review](https://www.capterra.com/p/178766/UsabilityHub/#Capterra___6864772)

KHL

Ka Him L.

Product Designer

> "A lot of troubles rearranging questions as the dragging icon is not clear enough."

[See full review](https://www.capterra.com/p/178766/UsabilityHub/#Capterra___6865978)

VR

Verified Reviewer

Product Designer

> "Lyssna is fantastic for quick, lightweight validation during the design process."

[See full review](https://www.capterra.com/p/178766/UsabilityHub/#Capterra___7040626)

JW

Jasmine W.

UX Researcher

> "I dont like how there is a time estimate that increases the pricing of the test."

[See full review](https://www.capterra.com/p/178766/UsabilityHub/#Capterra___6823023)

ZG

Zohreh G.

Senior product researcher

> "Access to a general audience pool with various filters (tech-savviness, device, industry) enables quick and efficient testing."

[See full review](https://www.capterra.com/p/178766/UsabilityHub/#Capterra___6542334)

Teresa L.

Research and Development UX Lead

> "Key disadvantage is the screener, it's very limited."

[See full review](https://www.capterra.com/p/178766/UsabilityHub/#Capterra___6885049)

SH

Serena H.

UX Researcher

> "Easy pay-as-you-go model, free version has a lot of capabilities for moderated testing, great templates for a variety of research methods"

[See full review](https://www.capterra.com/p/178766/UsabilityHub/#Capterra___6549720)

DC

Diana C.

UX-UI designer

> "Not enough French speakers, not enough diversity. or user with low digital literacy."

[See full review](https://www.capterra.com/p/178766/UsabilityHub/#Capterra___6857992)

DC

Diana C.

UX-UI designer

> "it can speed the process of research for some cases, is good for small parts of the project."

[See full review](https://www.capterra.com/p/178766/UsabilityHub/#Capterra___6857992)

ZG

Zohreh G.

Senior product researcher

> "Setting up prototype tests can be somewhat hard when it comes to Figma link acceptance."

[See full review](https://www.capterra.com/p/178766/UsabilityHub/#Capterra___6542334)

Michelle J.

Product Manager

> "The ai 'summary generation' for open text field questions is a time saver of note!"

[See full review](https://www.capterra.com/p/178766/UsabilityHub/#Capterra___6875653)

SB

Sydney B.

Sr UX Designer

> "I never feel like its ready, having to leave to complete the figma prototype."

[See full review](https://www.capterra.com/p/178766/UsabilityHub/#Capterra___6777864)

SN

Samantha N.

UX Designer

> "It enables my team to create quick tests, through its intuitive UI and functions."

[See full review](https://www.capterra.com/p/178766/UsabilityHub/#Capterra___6561783)

RS

Ross S.

User Researcher

> "Lacks some of the deeper audience filters present in other survey platforms."

[See full review](https://www.capterra.com/p/178766/UsabilityHub/#Capterra___6561055)

KP

Kaitlin P.

Senior UX Designer II

> "The tools for handling user interview logistics work well and save me time."

[See full review](https://www.capterra.com/p/178766/UsabilityHub/#Capterra___6797995)

EH

Erkki H.

User Researcher

> "Occasionally buggy with saving progress on a test."

[See full review](https://www.capterra.com/p/178766/UsabilityHub/#Capterra___6602997)

ZG

Zohreh G.

Senior product researcher

> "The ability to embed test links into CRM tools simplifies user recruitment and management."

[See full review](https://www.capterra.com/p/178766/UsabilityHub/#Capterra___6542334)

AK

Anna K.

UX Resarcher

> "It shouldn't be orginized this way."

[See full review](https://www.capterra.com/p/178766/UsabilityHub/#Capterra___6805601)

KHL

Ka Him L.

Product Designer

> "It has the key tests I need and a big and high quality panel which is fast to recruit."

[See full review](https://www.capterra.com/p/178766/UsabilityHub/#Capterra___6865978)

LS

Lindsay S.

Lead Designer

> "Pro plan + participants is expensive for a small business."

[See full review](https://www.capterra.com/p/178766/UsabilityHub/#Capterra___6716900)

MR

Madalayne R.

UX UI Designer

> "I love the user-friendly interface, the helpful and responsive support staff, and I really appreciate how much the product has improved..."

[See full review](https://www.capterra.com/p/178766/UsabilityHub/#Capterra___6806202)

SB

Sydney B.

Sr UX Designer

> "Losing work is really easy unfortunately."

[See full review](https://www.capterra.com/p/178766/UsabilityHub/#Capterra___6777864)

VR

Verified Reviewer

Digital Marketing Manager

> "Easy to setup UX users tests with or without recordings."

[See full review](https://www.capterra.com/p/178766/UsabilityHub/#Capterra___7105989)

JS

Jay S.

News Director

> "I felt the cost wasn't fair."

[See full review](https://www.capterra.com/p/178766/UsabilityHub/#Capterra___6850553)

[View Reviews](https://www.capterra.com/p/178766/UsabilityHub/reviews/)

## User interface

[UserTesting](https://www.capterra.com/p/173755/UserTesting/)

4.48 (130)

[Lyssna](https://www.capterra.com/p/178766/UsabilityHub/)

4.57 (86)

### Features

UserTesting

19/50

-   A/B Testing
-   Access Controls/Permissions
-   Activity Dashboard
-   Activity Tracking
-   AI Copilot
-   Alerts/Notifications
-   Annotations
-   API
-   Assessment Management
-   Audience Targeting
-   Behavior Tracking
-   Benchmarking
-   Categorization/Grouping
-   Commenting/Notes
-   Conversion Rate Optimization
-   Customer Experience Management
-   Customer Segmentation
-   Customizable Categories
-   Customizable Fields
-   Customizable Questions
-   Customizable Reports
-   Data Import/Export
-   Demographic Data
-   Email Reminders
-   Engagement Tracking
-   Generative AI
-   Geotargeting
-   Heatmaps
-   Moderated Usability Testing
-   Performance Metrics
-   Performance Testing
-   Projections
-   Project Management
-   Quantitative Metrics
-   Question Library
-   Real-Time Analytics
-   Real-Time Data
-   Reporting/Analytics
-   Reporting & Statistics
-   Search/Filter
-   Single Sign On
-   Software Testing Management
-   Survey/Poll Management
-   Surveys & Feedback
-   Tagging
-   Third-Party Integrations
-   Usability Testing
-   User Management
-   Video recording/Transcriptions
-   Video Support

[See all features](https://www.capterra.com/p/173755/UserTesting/#features)

Lyssna

Top features

33/50

-   A/B Testing
-   Access Controls/Permissions
-   Activity Dashboard
-   Activity Tracking
-   AI Copilot
-   Alerts/Notifications
-   Annotations
-   API
-   Assessment Management
-   Audience Targeting
-   Behavior Tracking
-   Benchmarking
-   Categorization/Grouping
-   Commenting/Notes
-   Conversion Rate Optimization
-   Customer Experience Management
-   Customer Segmentation
-   Customizable Categories
-   Customizable Fields
-   Customizable Questions
-   Customizable Reports
-   Data Import/Export
-   Demographic Data
-   Email Reminders
-   Engagement Tracking
-   Generative AI
-   Geotargeting
-   Heatmaps
-   Moderated Usability Testing
-   Performance Metrics
-   Performance Testing
-   Projections
-   Project Management
-   Quantitative Metrics
-   Question Library
-   Real-Time Analytics
-   Real-Time Data
-   Reporting/Analytics
-   Reporting & Statistics
-   Search/Filter
-   Single Sign On
-   Software Testing Management
-   Survey/Poll Management
-   Surveys & Feedback
-   Tagging
-   Third-Party Integrations
-   Usability Testing
-   User Management
-   Video recording/Transcriptions
-   Video Support

[See all features](https://www.capterra.com/p/178766/UsabilityHub/#features)

### Recognition

No recognitions have been awarded to UserTesting

No recognitions have been awarded to Lyssna

### Deployment & support

UserTesting

Deployment

-   Cloud, SaaS, Web-Based
-   Desktop Mac
-   Desktop Windows
-   Desktop Linux
-   On-Premise Windows
-   On-Premise Linux
-   Desktop Chromebook
-   Mobile Android
-   Mobile iPhone
-   Mobile iPad

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

Lyssna

Deployment

-   Cloud, SaaS, Web-Based
-   Desktop Mac
-   Desktop Windows
-   Desktop Linux
-   On-Premise Windows
-   On-Premise Linux
-   Desktop Chromebook
-   Mobile Android
-   Mobile iPhone
-   Mobile iPad

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

### Company Details

UserTesting

-   By UserTesting
-   Located in United States
-   Founded in 2007

Lyssna

-   By Lyssna
-   Located in Australia
-   Founded in

## Popular Comparisons

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