# Compare UserTesting vs UserZoom 2026 | Capterra > Unsure of what to choose? Check Capterra to compare UserTesting and UserZoom based on pricing, features, product details, and verified reviews. Source: https://www.capterra.com/compare/173755-183330/UserTesting-vs-UserZoom --- # UserTesting vs UserZoom Features and Cost Comparison Last updated March 13th, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team.[Learn more](https://www.capterra.com/our-story/) Your comparison: UserTestingUserZoom2/4 selected [UserTesting](https://www.capterra.com/p/173755/UserTesting/)[4.5 (130)](https://www.capterra.com/p/173755/UserTesting/reviews/) [UserZoom](https://www.capterra.com/p/183330/UserZoom/)[4.4 (10)](https://www.capterra.com/p/183330/UserZoom/reviews/) [## UserTesting](https://www.capterra.com/p/173755/UserTesting/)[4.5 (130)](https://www.capterra.com/p/173755/UserTesting/reviews/) Starting Price $250.00one time Value-for-Money 4.5 Functionality 4.5 Ease of Use 4.4 Customer Service 4.3 Reviews Sentiment Based on [130 reviews](#user-reviews) Positive 115 Neutral 12 Negative 3 [## UserZoom](https://www.capterra.com/p/183330/UserZoom/)[4.4 (10)](https://www.capterra.com/p/183330/UserZoom/reviews/) Starting Price Contact vendor Value-for-Money 4.6 Functionality 4.6 Ease of Use 4.5 Customer Service 4.7 Reviews Sentiment Based on [10 reviews](#user-reviews) Positive 10 Neutral 0 Negative 0 ## Not a match? 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Highest Rated ### Lucky Orange 4.7 (260) * * * Starting Price $39.00 Flat Rate,Per Month Free Trial Free Version * * * User rating 95% of reviewers rated it above 4 stars * * * ### User Interviews 4.3 (32) * * * Starting Price $45.00 Flat Rate,One Time Free Trial Free Version * * * User rating 88% of reviewers rated it above 4 stars * * * ### Survicate 4.6 (99) * * * Starting Price $0.00 Other Free Trial Free Version * * * User rating 95% of reviewers rated it above 4 stars * * * ### UXArmy 4.5 (23) * * * Starting Price $99.00 Flat Rate,Per Month Free Trial Free Version * * * User rating 87% of reviewers rated it above 4 stars * * * ## Summary * * * Features in User Testing Software Best performer 19 / 50 Only UserTesting - Alerts/Notifications - Audience Targeting - Customer Segmentation 17 / 50 Only UserZoom - API - Behavior Tracking - Commenting/Notes User satisfaction User satisfaction 4.5 User reviews[130](https://www.capterra.com/p/173755/UserTesting/reviews/) Ease of use 4.4 Functionality 4.5 Value for money 4.5 Customer support 4.3 User satisfaction 4.4 User reviews[10](https://www.capterra.com/p/183330/UserZoom/reviews/) Ease of use 4.5 Functionality 4.6 Value for money 4.6 Customer support 4.7 Price starts from Price starts from $250Per User, One Time - Free version - Free trial Price starts from \-- - Free version - Free trial Best for Best for Product teams, marketers, digital and customer experience executives across industries, including Retail, Financial Services, Healthcare, B2B and Consumer Tech, and more. Best for UX researchers, designers, product managers, and marketers ## User reviews Pros & cons VR Verified Reviewer Physical therapist > "It is fair to both its testers and clients/partners by making sure that testers get paid for their honest work and that..." [See full review](https://www.capterra.com/p/173755/UserTesting/#Capterra___6362597) VR Verified Reviewer Freelance Video Editor > "High Disqualification Rate: You often spend more time on screening questionnaires only to be disqualified, rather than..." [See full review](https://www.capterra.com/p/173755/UserTesting/#Capterra___7017654) VR Verified Reviewer Freelance Video Editor > "It's a legitimate site, well organized and provides genuine opportunities to earn money by providing actionable feedback to..." [See full review](https://www.capterra.com/p/173755/UserTesting/#Capterra___7017654) MH Miles H. Product Analyst > "It’s not cheap, and some of the responses can feel hurried or low-effort, unless you vet participants well." [See full review](https://www.capterra.com/p/173755/UserTesting/#Capterra___6865980) VR Verified Reviewer Freelance Video Editor > "Reliable Payments: Payments are processed automatically and reliably every week via paypal." [See full review](https://www.capterra.com/p/173755/UserTesting/#Capterra___7017654) VR Verified Reviewer Freelance Video Editor > "In a whole hour you might qualify for one or two on a good day, which can be frustrating." [See full review](https://www.capterra.com/p/173755/UserTesting/#Capterra___7017654) VR Verified Reviewer Physical therapist > "I appreciate UserTesting for providing many testing opportunities for people of various demographics, jobs, and hobbies." [See full review](https://www.capterra.com/p/173755/UserTesting/#Capterra___6362597) BD Bilal D. bilaloop > "Misssions not selected by corresponding your profils" [See full review](https://www.capterra.com/p/173755/UserTesting/#Capterra___4830114) MH Miles H. Product Analyst > "That has made our research more reliable and way more efficient." [See full review](https://www.capterra.com/p/173755/UserTesting/#Capterra___6865980) SR Shravya R. QA > "Getting qualified for a test is the most difficult part, some test cases asks you for webcam access and not everyone might me..." [See full review](https://www.capterra.com/p/173755/UserTesting/#Capterra___4605265) VR Verified Reviewer Freelance Video Editor > "Engaging Work: There are always varying tasks that are interesting." [See full review](https://www.capterra.com/p/173755/UserTesting/#Capterra___7017654) SO Stephanie O. Book reviewer > "I think it needs a lot of improvement" [See full review](https://www.capterra.com/p/173755/UserTesting/#Capterra___4792124) VR Verified Reviewer Freelance Video Editor > "User-Friendly Interface: The platform itself is very intuitive." [See full review](https://www.capterra.com/p/173755/UserTesting/#Capterra___7017654) Amber H. President/CEO/Consultant/Speaker > "Two main disadvantages are that you're not going to qualify for every test." [See full review](https://www.capterra.com/p/173755/UserTesting/#Capterra___3490114) JH Julian H. UX Consultant > "A decent option for moderated usability testing. If you ignore the more experimental features, it's got everything you need." [See full review](https://www.capterra.com/p/173755/UserTesting/#Capterra___4758487) Sushobit R. Tester > "Has many bugs which don't let me test and create confusion leading to test rejection by users" [See full review](https://www.capterra.com/p/173755/UserTesting/#Capterra___2949368) Amber H. President/CEO/Consultant/Speaker > "With the opportunity to also use your own devices from home or remotely (as long as it's quiet in the background), you can use..." [See full review](https://www.capterra.com/p/173755/UserTesting/#Capterra___3490114) IG Ivan G. Office Assistant > "The customer support is slow and there are better testing websites you can participate in." [See full review](https://www.capterra.com/p/173755/UserTesting/#Capterra___2966302) ZJ Zain J. Support Team Leader > "The tests pop up with a sound and you can work through the qualificaiton questions very easily." [See full review](https://www.capterra.com/p/173755/UserTesting/#Capterra___6023525) Haniel L. IoT Developer > "The mobile application is very poor and gets bugged most of the time." [See full review](https://www.capterra.com/p/173755/UserTesting/#Capterra___2962492) Refioe Billy M. Freelancer > "The fact that I can earn $10 in a few minutes testing websites and working from home, in fact, I not only like Usertesting,..." [See full review](https://www.capterra.com/p/173755/UserTesting/#Capterra___4629827) AR Alexis R. Owner of AER'S Apparel > "What I least like about UserTesting is that they would have me go through a little test before doing the actual review." [See full review](https://www.capterra.com/p/173755/UserTesting/#Capterra___2892201) ZJ Zain J. Support Team Leader > "It gives you all the information you need, and I have found that when speaking to the clients, they are all very friendly,..." [See full review](https://www.capterra.com/p/173755/UserTesting/#Capterra___6023525) VR Verified Reviewer Founder > "Occasionally a test does not load correctly (roughly 5% of the time)." [See full review](https://www.capterra.com/p/173755/UserTesting/#Capterra___3397553) JH Julian H. UX Consultant > "Easy to set up, with all the standard tools: screeners, recruitment, and moderated testing." [See full review](https://www.capterra.com/p/173755/UserTesting/#Capterra___4758487) Zaiba S. Freelance Data Annotator > "Waiting for a test could get really tiresome, because the tests are rarely available." [See full review](https://www.capterra.com/p/173755/UserTesting/#Capterra___2874930) CF Camila F. Analyst > "I'm having an amazing experience with UserTesting, it's helped me create and customize videos for marketing campaigns." [See full review](https://www.capterra.com/p/173755/UserTesting/#Capterra___3610318) AR Alexis R. Owner of AER'S Apparel > "Sometimes I would spend like 30 minutes trying to get approved to do a review and it was VERY time consuming." [See full review](https://www.capterra.com/p/173755/UserTesting/#Capterra___2892201) MP Marcellus P. Delivery Driver > "Awesome app which allows you to earn money reviewing app and web pages online." [See full review](https://www.capterra.com/p/173755/UserTesting/#Capterra___4584163) Erin D. Marketing Consultant > "Sometimes I have tech issues with the mobile version." [See full review](https://www.capterra.com/p/173755/UserTesting/#Capterra___3362943) Haritha C. Digital Marketing Executive > "The platform is very useful for both beginners and experts who just need some real life experience in usability testing or..." [See full review](https://www.capterra.com/p/173755/UserTesting/#Capterra___3606725) CR Campbell R. UX Researcher > "Can be hard to learn the niche aspects of the platform" [See full review](https://www.capterra.com/p/173755/UserTesting/#Capterra___2969826) Gurvinder K. Internet judge > "The best thing about this tool is to arrange so many screeners with targeted audiences." [See full review](https://www.capterra.com/p/173755/UserTesting/#Capterra___3550949) NP Nabin P. CEO > "Very hard to get your test approved and get paid." [See full review](https://www.capterra.com/p/173755/UserTesting/#GetApp___2931259) Haritha C. Digital Marketing Executive > "We can easily make pocket money by giving genuine reviews that can help customers to buy the product." [See full review](https://www.capterra.com/p/173755/UserTesting/#Capterra___3606725) PN Pranav N. User Research Specialist > "The screener also does not allow logic which is limiting when recruiting specific demographics" [See full review](https://www.capterra.com/p/173755/UserTesting/#Capterra___2426857) ZJ Zain J. Support Team Leader > "Its not over complicated, therefore very easy to navigate." [See full review](https://www.capterra.com/p/173755/UserTesting/#Capterra___6023525) JM Jen M. Senior UX Researcher > "It's a bit expensive and the live conversation feature needs work to make it easier for users." [See full review](https://www.capterra.com/p/173755/UserTesting/#Capterra___2157632) [View Reviews](https://www.capterra.com/p/173755/UserTesting/reviews/) Not enough reviews ## User interface [UserTesting](https://www.capterra.com/p/173755/UserTesting/) 4.48 (130) [UserZoom](https://www.capterra.com/p/183330/UserZoom/) 4.40 (10) ### Features UserTesting Top features 19/50 - A/B Testing - Access Controls/Permissions - Activity Dashboard - Activity Tracking - AI Copilot - Alerts/Notifications - Annotations - API - Assessment Management - Audience Targeting - Behavior Tracking - Benchmarking - Categorization/Grouping - Commenting/Notes - Conversion Rate Optimization - Customer Experience Management - Customer Segmentation - Customizable Categories - Customizable Fields - Customizable Questions - Customizable Reports - Data Import/Export - Demographic Data - Email Reminders - Engagement Tracking - Generative AI - Geotargeting - Heatmaps - Moderated Usability Testing - Performance Metrics - Performance Testing - Projections - Project Management - Quantitative Metrics - Question Library - Real-Time Analytics - Real-Time Data - Reporting/Analytics - Reporting & Statistics - Search/Filter - Single Sign On - Software Testing Management - Survey/Poll Management - Surveys & Feedback - Tagging - Third-Party Integrations - Usability Testing - User Management - Video recording/Transcriptions - Video Support [See all features](https://www.capterra.com/p/173755/UserTesting/#features) UserZoom 17/50 - A/B Testing - Access Controls/Permissions - Activity Dashboard - Activity Tracking - AI Copilot - Alerts/Notifications - Annotations - API - Assessment Management - Audience Targeting - Behavior Tracking - Benchmarking - Categorization/Grouping - Commenting/Notes - Conversion Rate Optimization - Customer Experience Management - Customer Segmentation - Customizable Categories - Customizable Fields - Customizable Questions - Customizable Reports - Data Import/Export - Demographic Data - Email Reminders - Engagement Tracking - Generative AI - Geotargeting - Heatmaps - Moderated Usability Testing - Performance Metrics - Performance Testing - Projections - Project Management - Quantitative Metrics - Question Library - Real-Time Analytics - Real-Time Data - Reporting/Analytics - Reporting & Statistics - Search/Filter - Single Sign On - Software Testing Management - Survey/Poll Management - Surveys & Feedback - Tagging - Third-Party Integrations - Usability Testing - User Management - Video recording/Transcriptions - Video Support [See all features](https://www.capterra.com/p/183330/UserZoom/#features) ### Recognition No recognitions have been awarded to UserTesting No recognitions have been awarded to UserZoom ### Deployment & support UserTesting Deployment - Cloud, SaaS, Web-Based - Desktop Mac - Desktop Windows - Desktop Linux - On-Premise Windows - On-Premise Linux - Desktop Chromebook - Mobile Android - Mobile iPhone - Mobile iPad Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos UserZoom Deployment - Cloud, SaaS, Web-Based - Desktop Mac - Desktop Windows - Desktop Linux - On-Premise Windows - On-Premise Linux - Desktop Chromebook - Mobile Android - Mobile iPhone - Mobile iPad Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos ### Company Details UserTesting - By UserTesting - Located in United States - Founded in 2007 UserZoom - By UserZoom - Located in United Kingdom - Founded in ## Popular Comparisons [UserTesting](https://www.capterra.com/p/173755/UserTesting/)[4.48 (130)](https://www.capterra.com/p/173755/UserTesting/reviews/) vs [Lyssna](https://www.capterra.com/p/178766/UsabilityHub/)[4.57 (86)](https://www.capterra.com/p/178766/UsabilityHub/reviews/) $250one time Price $0/month 4.5 Features 4.3 4.4 Ease of Use 4.6 [View full comparison](https://www.capterra.com/compare/173755-178766/UserTesting-vs-UsabilityHub) [UserTesting](https://www.capterra.com/p/173755/UserTesting/)[4.48 (130)](https://www.capterra.com/p/173755/UserTesting/reviews/) vs [Dovetail](https://www.capterra.com/p/174077/Dovetail/)[4.63 (97)](https://www.capterra.com/p/174077/Dovetail/reviews/) $250one time Price $0/month 4.5 Features 4.3 4.4 Ease of Use 4.6 [View full comparison](https://www.capterra.com/compare/173755-174077/UserTesting-vs-Dovetail) [UserTesting](https://www.capterra.com/p/173755/UserTesting/)[4.48 (130)](https://www.capterra.com/p/173755/UserTesting/reviews/) vs [XM for Strategy & Research](https://www.capterra.com/p/72396/Strategy-and-Research/)[4.74 (424)](https://www.capterra.com/p/72396/Strategy-and-Research/reviews/) $250one time Price Contact vendor for pricing 4.5 Features 4.6 4.4 Ease of Use 4.4 [View full comparison](https://www.capterra.com/compare/72396-173755/Strategy-and-Research-vs-UserTesting) [UserTesting](https://www.capterra.com/p/173755/UserTesting/)[4.48 (130)](https://www.capterra.com/p/173755/UserTesting/reviews/) vs [Lucky Orange](https://www.capterra.com/p/150695/Lucky-Orange/)[4.70 (260)](https://www.capterra.com/p/150695/Lucky-Orange/reviews/) $250one time Price $39/month 4.5 Features 4.6 4.4 Ease of Use 4.6 [View full comparison](https://www.capterra.com/compare/150695-173755/Lucky-Orange-vs-UserTesting) [UserTesting](https://www.capterra.com/p/173755/UserTesting/)[4.48 (130)](https://www.capterra.com/p/173755/UserTesting/reviews/) vs [Hotjar](https://www.capterra.com/p/163516/Hotjar/)[4.64 (539)](https://www.capterra.com/p/163516/Hotjar/reviews/) $250one time Price $39/month 4.5 Features 4.5 4.4 Ease of Use 4.6 [View full comparison](https://www.capterra.com/compare/163516-173755/Hotjar-vs-UserTesting) [UserTesting](https://www.capterra.com/p/173755/UserTesting/)[4.48 (130)](https://www.capterra.com/p/173755/UserTesting/reviews/) vs [CleverX](https://www.capterra.com/p/10021390/CleverX/)[4.67 (101)](https://www.capterra.com/p/10021390/CleverX/reviews/) $250one time Price Contact vendor for pricing 4.5 Features 4.5 4.4 Ease of Use 4.7 [View full comparison](https://www.capterra.com/compare/173755-10021390/UserTesting-vs-CleverX)