Telnyx Suite vs Grasshopper: Which is a better fit?

Wendy M.: Hi, I'm the owner of Global Flex Terraces and I give Telnyx a five out of five. Well, I switched from, I think, two different ones, which is Twilio and also Plivo. So I've noticed with Telnyx, it's a lot more simpler and quicker to get my number. And that's the main reason why I did them. I really believe that with Telnyx it is a lot simpler. And as far as the customer service, it really... Well, I especially like the tech support thing that I'm not so tech-savvy. They walk you through, and they have an 800 number with a live person there to help you out. And that's a golden [inaudible 00:00:52]. Well, it was pretty much easy. I actually had my Telnyx for quite some time, but as I remembered, it wasn't that difficult to start. So yeah, it's really easy. With the recommendations [inaudible 00:01:10], I would say that it would be mostly, I guess, the way they handled things. I would really recommend again Telnyx to a lot of people, especially if, A, you don't want to go through the [inaudible 00:01:32] process pretty much. So for that reason, that's why I would recommend anyone to use it. Speaker 2: Okay, then.

Blake: My name is Blake. I am a business owner. My rating of Grasshopper is four out of five. And click the link for more reviews below. So I switched from Dialpad to Grasshopper because Dialpad had a plethora of options and automations and capabilities that I didn't really need. I didn't use 90% of their capabilities, so I switched to Grasshopper because it was a little bit more simple, it was a little cheaper, and it was a plug and go for my business. The reasons that I do like Grasshopper is because there's a couple capabilities called Instant Response where if someone calls after your business hours are open, so at 5:01 PM per se, they'll receive an automated text message. As well as you can have call holding music, call forwarding music, and as soon as they call in, you can have an auto or custom voice message as well. So those are a couple capabilities that I do like about Grasshopper. Getting set up with Grasshopper was a bit tedious because there's so many potential extensions you had to block out or accept, and different greeting sessions or sections you had to select or deselect, the whole music. There was a bunch of different things you had to set up and organize before you could even start using it. So it was a little tedious and technical to get started and I had to call support a few different times to get me set up. Once I set up, it was pretty turnkey from there. For my small business, I have one total person, including a colleague that just answers the phones. I'm a small business so I don't need much. We field in a few calls a week so we don't need list after list after item after item of capabilities for our phone systems. We need it to open 8:00 AM to close at 5:00 PM to send them to voicemail. So point being, I really just need to scale down on my phone system. I don't need all these chat rooms and the multi-ring capabilities. So that's one thing I learned from Grasshopper that they also have a lot of stuff that I don't really need as a small business, at least starting for the first couple years. Maybe I'll grow into it, but I realized I didn't really need everything Grasshopper afforded me.